Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation. I spoke to [redacted] today to assist him with providing a service call.  I was prepared to offer a no charge service call even though the product is out of warranty.  He stated that he disposed of the GE dishwasher and...

bought another brand.  I explained to him that there’s nothing more I can offer since he disposed of the unit.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has agreed to replace Ms. [redacted] dishwasherunder the one-year manufacturer’s warranty.  Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]...

[redacted]

Thank you for the opportunity to review this consumer’s situation.   Please be advised that GE has agreed to buy [redacted] washer back. [redacted] will send in a copy of the original purchase receipt and the serial sticker taken from the washer and once received GE will issue check for...

buyback directly to him. GE has advised him that he will be responsible for disposing of the washer.   Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

This issue has been fixed. I do not feel that it was repaired in a reasonable time,Even though I was compensated some it still was very inconvenient for me as a customer to be without a washer for two weeks. Had to wait three days for the mechanic then he ordered a part and it came to my resident in two days and still had to wait another week for repairs. Then they sent the mechanic at the wrong time.I had previously told them that I was not available in the mornings and they still sent the mechanic to my resident. The washer has now been repaired and is working properly.             Thank You

I want to respond to their offer.   The GE frig was bought April 2010.    When it was delivered it, the door had to replaced.   Then the Ice maker went out and has done that for three to four times since I have had it.   Now the electric part of the Ice Maker is not working anymore.   I thought that if something breaks three times, it is considered a defect appliance and needs to be replaced.  All I am asking is that they fix it at no cost. Thank you and have a Wonderful Thanksgiving. Have a wonderful day! Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.In addition to this, I am also requesting further clarity from GE for both myself and all other customers as to why they consider the damage to this item as "cosmetic." The only "cosmetic" damage on the stove is the burnt metal that happened as a result of the normal use of the flame to cook food with. They continue to insist that it is "cosmetic" and by their logic what they are also saying is that at least this model stove is defectively designed to become cosmetically damaged after normal use. Even though GE has agreed to replace the part for me, their insistence that this damage is not their fault does nothing to make me want to buy a product from them in the future or to even recommend their products to anyone else. I would appreciate if you could pass this message along to them. Thank you kindly for your assistance in this matter.Regards,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the noise concerns he's having with his GE washer. He is currently scheduled for a GE factory service technician on 4/4 with an authorized GE Factory Service technician. I told...

him that I will be out of the office next week and will follow up with him the week of the 11th. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s dishwasher is nearly eleven years old and out of warranty. A GE Factory Service technician was out on October 5, 2016 and the unit has been deemed non-repairable. As a gesture of goodwill...

GE has offered him a discount into a comparable model. He has not accepted the offer at this time. The offer will be open until November 3, 2016 should he wish to accept he is welcome to give me a return call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with the consumer on 12/20/16 and agreed to a no charge exchange for a new refrigerator.  This exchange was completed on 12/28/16.  A voicemail was left with the consumer on 1/3/17 with no response.   Please...

contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that Ms. [redacted]’s range is over four years old and out of warranty. I have spoken with both Mr. and Mrs. [redacted] and documented their side of the story. However, the decision remains to keep them on the do not service list due to a previous situation with a GE technician.   Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

We have agreed to buyback this washer/dryer combo.

[redacted], I initially spoke to the consumer on 5/8   I am going to reimburse part of the service expense.   We had a glitch on our end retrieving his invoice which has caused a delay.  I just left him another vm  Thanks

We have completed in warranty service for this consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]...


 
 The offer they suggested was to give me a discount of 250$. I feel that is very inappropriate due to the fact I can buy one cheaper than their discounted rate. Considering how much damage this could have caused and loss of life which luckily didn't happen. This is a safety hazard and through no fault of my own. I feel they should have to replace this at no cost since it wasn't my fault and the aggravation this has caused me they should stand by their products. If my house had burnt down it would have cost them a lot more than to replace a fridge it's common courtesy since they know it wasn't my fault or wear and tear it was a product malfunction major

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did speak with [redacted] over the phone about trying to get this issue resolved. There was no apology 1st of all. More along the lines of every persons home is different and each person will react to the operation of the machine differently. In other words, the products they put out have no issues or flaws. I explained that its not just me or my home that is the issue. Its their lousy product and that majority of the public is not happy with the very same washing machine that I have. . Mrs. [redacted]'s only solution to fix this matter is the same one customer service offered to me. That is to have a tech come out and check to see whats going on. Regardless of that outcome, I will still have the same loud noisy washing machine. I do not feel like this is a way to resolve my concern. Why burn a customer like this? Do whats right and fix this issue.      
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer's situation.  Again, please be advised that Ms. [redacted]’s unit is nearly twenty-one years old and out of warranty. GE Factory Service was out to the home (Ms. [redacted]’s rental home) multiple times and diagnosed and installed parts to repair the refrigerator. The service charges are valid charges and GE will not be issuing her any reimbursement. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that a GE Factory Service technician was out on Friday, March 4, 2016 and made an adjustment with the microwave exhaust blower, determined that the self-clean feature does in fact work on the range, and referred the...

consumer back to the builder for the cosmetic damage on the dishwasher as it was delivered damaged. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
I have not received the money offered to resolve this problem yet. Once received I will accept the solution.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Ms. [redacted] on Friday, 1/20 and apologized for the trouble she's had with her GE rebate. After speaking with the rebate department further, they agreed to honor her rebate request in the amount of...

$184.50. She accepted this as a fair resolution to her request. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I tried to reach Mr. [redacted] on December 12, 2017 unfortunately, I was unable to do so and had to leave a voice message. I actually left a voice message on [redacted] as that is the number listed on the...

Revdex.com complaint, but I also left a voice message on [redacted] as this is the phone number in which GE Factory Service ran service calls under. I am happy to discuss his concerns further and he is welcome to give me a return call at his convenience at [redacted]  Please note that I will be out of the office for the holidays 12/23/17 – 1/2/18. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]