Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
Mr. [redacted] continued to work with GE Consumer Relations.  GE serviced the refrigerator in question on
6/23/15.  GE also...

reversed some service charges
associated with a previous service call on 6/17/15.
Please contact me if there
are any other questions or if I may be of further assistance.

While I'm happy my refrigerator was finally repaired I'm not happy that the only way they would honor the warranty, or even respond to my concerns, was to file a complaint.  Prior to the complaint I was told that parts were covered as a favor but I'd have to pay for labor, a two person job, starting at around $470,.  I tried to reach my two multiple times and continued to be told I would hear back in 24 hours.  I could only get to the first tier after the first call.  I kept asking them to cover labor, and continually was told no, and that my only real option was to buy another refrigerator at a reduced cost.  THIS WAS  the replacement refrigerator that I bought at a reduced cost To replace my monogram that kept failing.   I was told that I could request a review, which I did.  their response was that  I could pay for labor but it was going to be expensive and they suggested buying a replacement.  I asked for a second review.  Same response.  They just wanted me to buy a new refrigerator.  They only admitted it was under warranty once I filed a complaint..   how many customers are they denying coverage to and then pushing them into buying replacements so that they don't have to honor the warranty.  Did they really think I wanted to buy my third refrigerator in six years.  I pointed out that if they were telling me my only logical option was to buy a replacement I asked them why that wasn't what they were doing for me.  I was spoken to in a less than apologetic way.   and when I pointed out how many people had their hands on this that could have admitted that this was covered in full, posts and labor, by the warranty, all they could say was that this was a learning experience.  I don't think it is likely  that, at a minimum six people, honestly made a mistake in knowing what was covered, particularly after two reviews.  The only upside of this experience was that the technicians were pleasant, respectful and professional.  
 
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that GE has explained to Ms. [redacted] that the home trip charge was avalid charge. GE has agreed as a gesture of goodwill to reverse the charge andstop the collection letters with the understanding that she would no...

longer beable to have service by GE Factory Service. Ms. [redacted] said she understood. Thecharge has been reversed and the collection letters stopped.Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.Please be advised that Ms. [redacted]’s unitized washer/dryer combo is over two years old and out of warranty. As a gesture of goodwill GE has offered to either repair at no charge or offered her a discount into a comparable model. She...

has not made a decision at this time. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Even though Sherman's replaced my washer, GE did NOTHING to help resolve my issue.  I'm not sure how this works from here as far as making GE accountable for the terrible customer service.  I just want someone to know that they did nothing to help my situation!
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the microwave in question.Please contact me if there are any other questions or if I may be of further assistance.

Warranty service was completed on 7/20.

Thank-you for the opportunity to review this consumer’s situation. The consumer accepted an upgrade washer replacement that will allow more water during the wash and rinse. 
Please contact me if there are any other questions or if I may be of further assistance.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The range in question has been repaired.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and offered to give her a substantial discount on a new refrigerator which would come with a brand new one-year warranty. She called back today and accepted the offer as a satisfactory...

resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
I have been contacted by [redacted] in Consumer Relations and she refuses to process a buy back on the dryer. I never received a call from the supervisor as promised within 24-48 hours. I called back and was told there was never a request that was put in to have a supervisor call me back and consumer relations refused to escalate my call upon request several times.  The above response provided from GE in this complaint says that the consumer relations has agreed to do a buy back on both appliances and is untrue. I was advised by [redacted] the only recourse I have is to contact the legal department.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I just let [redacted] a voicemail letting her know that I would be handling her case going forward.  I also informed her that I have processed her refrigerator replacement order today to arrive at our local GE delivery agent in...

Slidell, LA on Monday 12/26/16.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE gas range. Although this is not a fault of the unit, we have agreed to cover the $166 repair fee as a one-time good will gesture. I will follow up with her after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Replacement fridge that was provided appeared damaged as well, both replacement and original fridge were returned to GE. I have since purchased a new fridge. Receipt for new fridge was faxed to GE and I did ask for full reimbursement. Still pending response
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] this morning 9/19/16.  We discussed his service experience and I apologized for the inconvenience and frustration he experienced.  We will share his concerns with our service...

department.  He thanked me for allowing him to voice his concerns and for addressing the issues.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I tried to reach Ms. [redacted] on August 24, 2017 at [redacted] however, I was unable to reach her and had to leave her a voice message. I am happy to discuss her concerns with her delivery...

and rebate submission further. At her convenience she is welcome to give me a return call at [redacted].  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is still an unsatisfactory resolution. The attitude and indifference shows that GE does not value their customers or their customers time. One is at the "mercy" of GE service calls and if they had taken action to resolve the dishwasher service calls earlier than the 6 weeks of service calls then so much vacation time would have not been necessary. They showed no remorse or empathy for having to take so much time off of work, including the fact that there was a complete no call/no show, and that on my day off I had to sit around because they could not even locate their service tech who was 2 ½ hours later. If they could replace the appliance after 7 service calls, they could have replaced it after 2. I had planned on purchasing a gas range as well as a refrigerator, but no longer have faith in GE products, their customer service, their confidence in their products, or their attitude about their customers. I will explain my experience to all of my friends, family, and coworkers, as well as posting it on social media sites and customer focused websites. I will also be filing a complaint with the Ohio Attorney General's office. 
Regards,
[redacted]