Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.
GE completed repairs on the unit in question on 7/1/15.  
Please contact me if there are any other questions or if I may be of further assistance.

We have agreed to reimburse the disputed amount.

we have agreed to buyback this consumer's washer

Ms. [redacted] and I have been playing phone tag.  My last voicemail to her was on Friday, 1/27 at 8:16am but I have not heard back from her yet. I have since scheduled a return service call for tomorrow, 1/31/17 from 1-5pm.  Please let me know if this works for her asap! I can be reached directly at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

This is the first contact I have had from the Revdex.com after my...

initial complaint. The issue with GE is going well so far. They have agreed to replace the dishwasher after almost 2 months of being out of service. The company GE set out to replace the new dishwasher would not install for some lame reason. GE has agreed to reimburse me for the cost of a plumber to install the new dishwasher which is scheduled for tomorrow. I do not consider the matter closed until I receive the check from GE. SO FAR, GE HAS BEEN VERY RESPONSIBLE WITH ME. I AM, HOWEVER DISAPPOINTED THAT IT TOOK SO LONG. Thank you for your help. [redacted]

Thank you for the opportunity to review this consumer's situation. I have tried reaching Ms. [redacted] on the 13th, 18th, 25th but have left voicemails each time. I will wait to hear back from her. Thank you, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 7/20/17 and informed her that we have rescheduled her follow up service call to complete the repair for today.  I will also reimburse her $145 for her extended warranty cost.  She accepted....

  Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This was not the first time I had that repairman and disagreed with his diagnosis. Last year that technician was at my house last year for my new GE microwave door. It is (still) uneven, and my concern was the possibility of radiation seeping out. This same repairman looked at my microwave and said it was straight and that my kitchen cabinets were uneven!!! I will send you a picture if you would like proof of the crooked microwave door. I tested the radiation on my own after that! With this GE range issue, he looked at my range and said that's what it's supposed to do! It was black where the knobs were from the fire! [redacted] the FLAMES were as high as my microwave!!! I am thankful nobody was seriously injured. HOW is this NOT a safety issue?!!! GE offered $700.00 towards a new GE range. I was fine with that offer. The only request I had was not to have this repairman again at my house in the future. When GE would not guarantee that for me, yes, I purchased another brand range and asked for the SAME $700.00 reimbursement. I asked for reimbursement because the life of a range is 10 years and my range was shy of five years. I would never trust repairing any appliance under such circumstances. As far as speaking with two people in the president's Connecticut HQ, the first person was someone (receptionist?) who answered the phone, and switched me (after I asked not to be) back to the KY HQ! The second time I spoke with "someone" in the president's Connecticut HQ, I asked again not to be switched to the KY HQ, and that a decision be made at the CT office. Later that day (again) someone from the KY HQ returned my call with the rejection again of my request. I have never dealt with a company like GE and never will again deal with them. I hope this stays on record so that it may help the next consumer make their own decision with safety if they purchase a GE. I think this would be a huge liability for GE but, in my opinion, they would rather stand their ground than admit their fault.
Thank you very much for your time.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is not agreeable to replacing or refunding the purchase price of the unit in question.The washing machine was shipped by GE and installed during 2007. Please contact me if there are any other questions or if I may be of...

further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
If I have any problems with the new one I will expect it to be replaced immediately with a different brand.

I have spoken to this consumer but I did not agree to refund the service charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I accept the reimbursement for the expenses of a laundrymat. The original time for the installment of the part is 1pm to 9pm on Tues 1/3/2017 This is the time the repair man set prior to leaving the other day. I am at my mothers between 8-12pm each day.            Thank You
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I truly appreciate the prompt resolution by GE consumer specialist. Provides me so much more confidence to own GE appliances, which I have over two decades now!!!
Regards,
[redacted]

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and contacted Ms. [redacted] and left a message to her voicemail. I am waiting dor her response as of today. Thank you!
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. I spoke with the consumer on 2/5/16.  I advised that we needed to have our GE Factory Service Technician inspect her dishwasher.  She agreed and on 2/10/16 the technician deemed the unit un-repairable.  On 2/11/16 I...

offered the consumer a comparable GE Profile Dishwasher at no charge to her in exchange for her defective unit.  The consumer accepted.  She is also working with our Electric Insurance to resolve any expenses pertaining to the malfunction of this dishwasher.  The consumer's new dishwasher should be delivered the week of February the 15th.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing Ms. [redacted] purchase price of the dishwasher.   Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  GE has offered to exchange his 15 year old unit at a 42% prorated discount and reimburse the cost of the last service call in the amount of $204.40.  The overall prorated charge for a new unit with a $3,170 MSRP will be...

$$1,332.81.  This is our offer.  We've been waiting the consumer's decision.    Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11946987, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]