Steve's Lawn Service

Hello,Your order is showing as cancelled. We have accommodated a Delivery Fee Refund, and a $gift card to you. We cannot pay you for services not to paid to IKEA. I apologize for the amount of mistakes that occured with your order. You mentioned (as documented) in case
number *** (cancellation) that the fees charged to you are $125.00. I will issue an additional $IKEA gift card if you would like. Please advise if this is acceptable to you.Thank you in advance,Richard S

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the furniture was delivered on Apr1st, 2018, which was supposed to be Mar30, Thus, IKEA does not have to re-schedule the delivery at Apr5th, 2018.
Regards,
*** ***

Hello,Please accept our apologies for the delay. I am adding your case to a priority list to be completed by 04/04/2018.Thank you in advance,Richard S

Hello,I apologize for the delay. I have documented this into case number *** for the store to address this for you.Thank you in advance,*** ***

Hello,Thank you for bringing this to our attention. Please accept our apologies for the inconvenience this has caused you. We will comply and issue a refund of your item, and your original delivery costs, along with sending the gift card accommodation promised to you. I am working
to move your case forward now. The refund will be completed on IKEA's end no later then Saturday 12/09/2017. Once complete, your bank will need to accept the refund, and post it on your end. The gift card accommodation will be physically mailed to your shipping address.Thank you in advance,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank youWe do need all new back cushions for the corner, one seater, and two seater to our sectionalThey do not match our chaise back cushion as they are much taller and flat
Regards,
Erika Parkinson

Hello,Thank you for bringing this to our attention. We have alerted IKEA Brooklyn's Customer Service Managers of your feedback. The store has issued a refund of your assembly costs and has agreed to issue the necessary assembly of the remainder of your merchandise. Have you been
contacted to schedule the remainder to be completed? Please advise.Thank you in advance,*** **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting
this response because I have been told this before, then days later they have no idea what you're talking aboutTo respond "let's see after weeks of no response to Customer and now this - noSomeone actually has to compel them to do their job
Regards,
*** ***

Hello,The customers refund request has been documented in case number *** and has been forwarded over to the management team of IKEA West Chester. The store location will follow up with the customer once the case has been addressed.Thank you in advance,Richard S***

We apologize for the problems with IKEA. A check was mailed to the customer on 11/

Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration
The customer was refunded for her order in full on 7/19/
If the customer still needs assistance, she is welcome to email our Ecommerce department at *** This is a direct
email address and will provide faster service then calling the main number
Best Regards,Adrienne H***
IKEA US Customer Relations

Hello,Please accept our apologies for the inconvenience. We have issued your Goods Refund on 11/15/2017. I will complete a new case to refund your shipping costs as well. The new case number is ***. As some of our orders are currently delayed, so is our case
resolution time. We will attempt to expedite your refund as best as possible.Thank you in advance,*** ***

Hello,Please provide your order details and/or case details for further assistance.Thank you in advance,*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I encourage IKEA USA to find alternate delivery methods for this area, as their current delivery provider is not contingent with the level and quality of service I usually receive from IKEA
Regards,
*** ***

Hello,Please advise how you would like to proceed. We have an internal case from 02/09/that states you will be refusing the order and disputing the charge with your bank. If you refuse the order today, the order will be returned to IKEA, and we will refund you for the
merchandise. You have already been promised a shipping fee refund. If you dispute the charges with your bank, we will not issue any billing adjustments and your bank will proceed with crediting you. Please advise so your refunds are not delayed.Thank you in advance,*** **

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** It is not clear to me from the message if anyone took action as a result of my Revdex.com complaint but the Paramus store finally issued a store credit for the goods that were never delivered I would have preferred a refund but I am considering this complaint closed at this time
Regards,
*** ***

I see that you were refunded for a *** bed and midbeam last year. Please let us know how we can help you

Hello,We are showing that you picked up the order from our store on 03/10/2018. I will send you an IKEA gift card as a goodwill gesture if you would like. Please advise.Thank you in advance,Richard S

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,Thank you for bringing this to our attention. There was an internal error in your case that prevented the refund from flowing to the correct departmentI have corrected the issue and moved your case to the next department to assist in completing the process. Your refund will be
completed by the end of the week.Thank you in advance,Richard S