Steve's Lawn Service

This has been resolved. The customer has received the refund check

The store has reached out to the customer to complete the assembly

Hello,We have had a recent process change to the way the checks are issued. We are currently investigating the best way to resolve this issue. The case was closed out as your case states that the return was processed to Store Credit. We are currently working through the process to
convert the issued store credit back into a check. We can communicate, and work faster through our Corporate Inbox. Please contact *** for faster communication.Thank you in advance,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Hello,Thank's for bringing this to our attention. I will have your refund completed by tomorrow end of business 03/28/2018.Thank you in advance,Richard S

We apologize for any inconvenience. A freight refund has been issued via a mail check. Please allow 2-weeks to receive the check

issue resolved via Case #***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Wei Min Teo

Hello,Please accept our apologies for any inconvenience. Your order is cancelled and pending return to our store as of 04/03/2018. Once returned, the order will be refunded in full. We have also sent you an IKEA gift card as a goodwill gesture. We are working towards a faster
turnaround time for email contacts, and an online chat option.Thank you in advance,Richard S

We have added the refund for the delivery fee to customer's case # *** for the cancellation of the order. Customer will receive a full refund to the same form of tender

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for helping me!
Regards,
*** ***

Hello - we apologize for any inconvenience. We are sending kits to the address listed. They will go out via US Mail in the next couple of days. thank you for your patience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hellol - I will have IKEA Italy reach out to you. They are aware of the recall and will assist you

Hello,Our store location has advised that they have settled this issue with you directly to receive a new item via our online side of the business. Please advise.Thank you in advance,*** ***

Hi *** We apologize for the issues you had with this delivery. Can you please provide your case or your order number so we can further assist you? Thank you in advance,*** **

Per case ***, the customer did not pay to have understorage boxes assembled. She paid the minimum amount of $to have only the bed assembled. She will not be receiving further refund. A courtesy good will gesture gift card is being
processed

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this is ANOTHER object that was also broken I called last night to inform you that one of the glass mirror panel for the door was crackedThis is AFTER the other incident happened.
Regards,
*** ***