Steve's Lawn Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is only
partially satisfactory to me In my complaint, I stated that I wished to receive the refund to which I am entitledI am pleased to have received this refund with the help of the Revdex.comHowever, I also stated in my complaint that I want to be sure that no other customer has the same experience that I didI have no reason to believe that the second part of my complaint has been satisfied by IKEA It is plain wrong to provide customers with a telephone number that no one ever answers as the number to use to cancel an order for a kitchen design consultationIt is also wrong that I was rebilled for the expense after having been told by IKEA that a refund was in the works and I believe that I am also entitled to an apology for the enormous amount of time I have had to waste trying to get the refund processedBut my biggest concern is that this not happen again to any other customer I am sure that many people end up eating the cost of the design service because they are unable to get through to IKEA
Regards,
*** ***

Hello,Please accept our apologies for any inconvenience. Your order is stocked at our local delivery provider and is ready to be delivered. Please advise if you want the order or if you would like to move forward with cancellation.Thank you in advance,Richard S

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have accepted the remedy offered by IKEA and very satisified with their solution to complaint ID ***
Regards,
*** ***

email was sent to the customer with the following: "I apologize that you were misinformed regarding our assembly team being required to mount dressers to the wallIn the terms and conditions that where signed prior to the service being performed it states that the assembly team is required to mount
items to the wall if specified by the assembly instructionsOn page Steps and of the assembly instructions of the RAST drawer chest specifies wall mountingThe $assembly fee that was charged is our first bracket of assembly service, on your order you specified that the FJELLSE bed frame, RAST night stand, and BRUSALI desk were also to be assembledWhere these items assembled? If they were not we will have no problem refunding your assembly feePlease respond to this email informing us if the other items were not assembled."

Case *** indicates that the merchandise will be scheduled for pick up and refund,

customer came into store and was provided resolution (8/19/10:AM)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is
received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Ikea did not leave me a voicemail about the complaint. It's disgusting that they lie when responding to Revdex.com. It doesn't matter because I drove back over the store and a clerk processed the refund for me. I don't think it has gone through on my credit card yet, but I have the receipt for the refund so I will follow up with my credit card company if it doesn't go through. Ikea should just be clear to customers that nothing gets done over the phone- you have to go back to the store. I will never shop there again
Regards,
*** ***

Customer received an IKEA gift card for the value of the mirror. If a refund to the credit card is requested, please visit the store location

Hello,We are asking the customer to clarify where he is coming up with a $total. The customer paid $for delivery and $for sofa assembly. A delivery fee refund was already processed for this order.Thank you in advance,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tracking number is *** via ***. This should be updated by end of business today

per ***, merchandise was delivered on 2016-07-3013:

Hello,Thank you for bringing this case to our attention. Please accept my apologies for the delays you have experienced. To clarify, we need to redeliver the dresser to you as opposed to sending parts via ***. Because of the size they will more then likely arrive damaged. I
have created the appropriate order for your items to be reshipped. I will ensure you are refunded for your shipping costs, and I will increase your gift card accommodation to $100. Please be on the lookout for an email that your order has shipped out.Thank you in advance,Richard S

We got the new one
from ***The lady dropping it off said she couldnt believe anyone would ship something looking like thatThe way it was wrapped was a joke and the bottom back corner is also dented inWere just going to live with it cause we dont have hours upon hours to waste on the phone with Ikea customer serviceCalling it a life lesson on where not to shop while furnishing our new house and where not to get our kitchen.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

please have customer contact our customer service representative to set up the pickupIKEA ###-###-####

Will have Corporate reach out to customer via phone

Hello- missing parts were sent out from our New Haven location on 9/11. The parts were sent via ***

IKEA Elizabeth made an attempt to reach the customer on hu 7/21/2:PM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,Please accept our apologies for this. Your order is pending delivery today as per the *** tracking details. Please visit this link to
view:https://www.***.com/apps/***/?***
*** *** ** ***Richard S