Steve's Lawn Service

Hello - case *** on 1/is a refund of $for shipping. Case *** is a refund for $for services. I have asked the store to follow up with you to see if you still need the merchandise assembled

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We will issue a Freight refund to the customer, but we do not offer any assembly services with online orders We will work to expedite the order as quickly as possible, and update the customer via email once the order ships from our Central Distribution Center.Thank you in
advance,Richard S***

Our records indicate that all merchandise has been refunded. That includes chests as well as the mirrored glass for a total of $686.99. Please let us know if you need additional assistance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I would like to not dissasemble the bed: however I want confirmation that the bed that I ordered and paid for will still be delivered Previously Ikea stated they would call teh police on me if I did this or they woudln't deliver the bed I paid for I would like written confirmation that if I don't return the bed then I will still get the bed I paid for.
Regards,
*** ***

The store has processed the check and it will leave the store today or tomorrow. You should have it by Monday. Please accept our apologies for the poor experience

Original refund was processed on 8/12/3:PM, please allow 5-business days from that date to see the refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:IKEA has provided the exact same response as previously, which I rejectedThe dressers were purchased in the USIKEA has itself stated that the dressers are only recalled for North America, and that each IKEA acts independentlyTherefore, I cannot contact IKEA Italy about returning dressers which were purchased in and recalled in the US
Regards,
*** ***

what is the article number of the item needed? please advise

Called this customer, told her that we will send her store credit for future assembly and delivery service, I’m bumping it to since assembly price is now Customer was very appreciative of that and looks forward to coming in and picking out a new dresser

Hello - the store has tried to reach you regarding your items. Comments in case *** indicate a voice mail was not available to leave you a message. Also in the case was a refund to an IKEA gift card for $which redeemed on Sunday 1/in the Atlanta
store. Please let us know how we can further assist you

Our *** location is looking into your refund

Hello - please provide an accurate IKEA order number and the store where you made your purchase. We do not have an order from the number or name your provided

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We contacted the customer and set up a replacement order for him in case 259-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello - please provide your case number and the store where you made your purchase. The order number you provided in not accurate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522951, and find that it is factually correct, though my original frustration remainsI would indeed think their offer to increase the gift certificate is adequate.
Regards,
*** ***

Hello,Customer was contacted via email on 08/28/in relation to the order Customers order also shows as delivered on 08/28/after the initial email response We have not heard back from the customer via email I am also showing the customer called in on 08/29/and
spoke with a coworker who agreed to issue a refund of the delivery costs for the mistake.Thank you in advance,*** ***