Steve's Lawn Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and I was able to get my missing partsI do not understand why the customer service team could not tell me I had to go into the storeThe pieces that were missing did not have part numbers therefore IKEA system for missing parts on line did not work for meCustomer service here is not very effectiveI think they should have sent me the parts immediately however if that is not the IKEA way then at least advise customers on what to do; in this case go back to the storeThis is my first and last experience with IKEAI can understand that problems occur i.eMissing parts, but the way IKEA resolves issues is extremely poorI felt I had no recourse but to file a complaintI happened to go back to the store on a lark and received the missing partsWhy couldn't you just tell me this in the first place when I called instead of the ridiculous run around
Regards,
*** ***

customer was refunded for all the missing merchandise

We apologize for the problems we have caused. I have reached out to the management team at IKEA Brooklyn. Please note your case number *** ***. You should hear from the store in the next couple of days. thank you for the opportunity to assist you

I am working with our Paramus location to resolve this. Apologies for the delay

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The mattress was supposed to be delivered by now - and it has not been delivered - nor did I receive a call from STIWe did call them and just now found out that the replacement order had been sitting at their facility, because they were told it was a returnHow that is possible I am not sureEither way, I currently have it scheduled for Sunday - However - based on my previous experience with scheduled delivery for this mattress I cannot close this complaint until I actually have this mattressSince Aug 28th is outside the day response window - I have no choice to reject until I have the mattress in hand
Regards,
*** ***

Complaint:
I am rejecting this response because:I am rejecting this response since I have not received any response or contact from Ikea to their request that I email the address requested (***) to speed up the process and resolve the matterI emailed them with the written email included below on November 7, and have not received a response. Additionally, I want to make it clear that what the Ikea representative mentioned in his response to Revdex.com was incorrectWe were never told, provided, or mentioned any store credit in any formFrom the very first conversation to the very last conversation we had with Ikea CS representatives they told us we would be receiving a fully refunded check for the recalled furniture
Regards,
*** ***Email to *** (as requested by *** *** via Revdex.com):Hi,As requested by *** *** of Ikea, I am contacting Ikea at this corporate emailto resolve the complaint filed with the Revdex.com as *** said this would be quicker. He mentions this was held up by something to do with Ikea store credit, but there was NEVER any Ikea store credit ever in any of thisWe never got one and we specifically stated at the beginning and at every check point that we wanted a refund check and no one ever mentioned we had store credit, they only mentioned a refund checkTo reiterate we have been given the run around by Ikea for months with no answers or resolution. *** also mentioned that Ikea is working to send me a refund check and to contact this email to work fasterI’ve heard this response a few times before from Ikea CS agents and have never received a check in almost a year so I’m hoping this will result in my receiving my refund and a proper resolution otherwise I will be forced to escalate with the Revdex.com, the FTC, and any other agencies that this could concern. The refund initially requested was for:*** drawer chest*** drawer chestglass top$+ tax for all of the aboveThese items were recalled and as a result we scheduled with Ikea and had them picked up in January of Since then we have followed up TENS of times with Ikea and spent hours of time trying to track down what has happened and where our refund isEvery single time we have been given the run around and been told something different and have NEVER received ANY resolution of the matter (e.g., your agents need to talk to the finance department, the refund check is stuck at the *** Ikea, the agent will call me back in minutes - no call was received, etc...)I find this absolutely ridiculous that you took over $worth of furniture from my home for it being faulty and have almost a year later NOT REFUNDED me for itThis in no way breeds customer loyalty and if anything shows me that I, and everyone I know, should NOT be buying furniture from Ikea. This appears more like systemic defrauding of Ikea customers given all the other complaints about this, linked to previously.At this point I am incredibly frustrated with Ikea and as stated in the initial complaint, expect not only a refund for the items (including tax) but additional compensation for interest and having to waste my time and energy chasing down a refund check that I should have been sent almost a year ago. As per the Revdex.com’s request, in the next days I need to inform the Revdex.com as to whether this issue has been resolved and I will be forced to escalate with them if there is no resolution from Ikea’s endPlease let me know how you are resolving this matter and if you need any additional information from me to process my refund check.Thank you,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:as I have stated in my complaint, I have already been offered a gift card and then told by IKEA customer service representatives and from doing research online that an IKEA gift card will not work in the country I am moving toHence it is not an acceptable resolution since I essentially am not receiving anything for all the troubles IKEA has caused me.
Regards,
*** ***

Hello,Please accept our apologies for the delay. Mail check was printed on 03/30/2018. Mail check was sent out on 04/02/2018.Thank you in advance,Richard S

Hello,An internal error prevented your case from moving forward. Please accept my apologies for this. I will refund your shipping and the merchandise that did not arrive. Your case number is ***.Thank you in advance,Richard S

[To assist us in bringing this matter to a close, you must give us a
reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Ikea has no authority to disclaim implied warrantiesThis item was delivered to my home and is defectiveIt is absurd to suggest that I should have to take time from my very busy schedule to travel to the store to replace a defective product without compensation.
Regards,
*** ***

We apologize for any inconvenience The F* drying rack is available in our San Diego location It is not however, available to purchase on-line You will have to travel to the store to purchase this item thank you

Thank you for your feedback. This is very helpful information. We appreciate you taking the time to send this

Hello,The customer was refunded $off of his assembly fees, and the delivery fees were refunded in full. We are also showing the order as completed. No additional accommodations are to be given at this time.Thank you in advance,*** **

As of 10/4, the refund is complete. You should see it in 7-business days

Hello, Customer received pickup/refund for the two dressers Case ***

We spoke to the customer todayWe will be replacing his dishwasher along with covering the cost to disconnect the old one and connect the new one

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have not yet received the package but did receive an email saying the curtain rod I ordered was being sent to meThere was no mention of a gift cardIf in fact a gift card is sent, I do appreciate the gesture but IKEA will really have to get their customer service act together before I'll feel comfortable purchasing from them again
Regards,
*** ***

We are more than happy to issue a pickup for the dressers as well, someone must be present at the time of pickupPlease contact us back to arrange that pickup for the refund. Please immediately remove unsecured chest of drawers from any area where children may have access. Please also
note, we believe that our chest of drawer range is safe to use in your home when attached to the wall following the assembly guidelines

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting
the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:They are asking for additional informationMy order number is ***
I was informed today that it will be at least another week before I hear when I might be scheduled for delivery. Again, this order was placed in May, for delivery on June 14th, and today, June 23rd, I still have no delivery date.
Regards,
*** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***