Steve's Lawn Service

refund was issued to customer on 10/

We would be more than happy to issue the exchange Please contact IKEA directly so that we may proceed with a resolution IKEA Customer Support Center ###-###-####

This check will be delivered to customer via US Postal by end of this week if not early next week considering Labor Day holidayI left customer a voicemail and sent an email to see if she wanted to pick up in person and have not heard back as of yet

Revdex.com:
I acknowledge that I received this proposed resolution from IKEAHowever, the kit must be delivered before I consider it closed
Regards,
*** ***

The St Louis store has contacted ** *** regarding her assembly. Our assembly team will need to remove baseboards in order to secure the unit to the wall. The customer does not want to remove the baseboards. There was no resolution during this call as the customer stated
she could not talk any longer. The day phone number provided was used to contact her. The case is being left open in case ** *** would like to move forward with closure. IKEA case ***

Hello,An email was sent to the customer requesting purchase information. Thank you in advance,Richard S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***, we have tried to reach you regarding this complaint. Messages have been left for you. The gift card can be reissued. *** has also tried to reach you. Please respond to *** if you still need assistance. thank you

IKEA Seattle has contacted the customer and requested more information

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as
Answered]
Complaint: ***
I am rejecting this response because Ikea has claimed that they are processing a refund in the past, but have not done so I will only be satisfied once I see that the money we paid is back in our accounts Please keep this case open until Ikea has reimbursed us
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***please send me an update as to when I will be receiving this replacementas soon as possible

customers order has been delivered they were also issued their refund for the delivery fee, along with a $IKEA Gift Card Accommodation

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We apologize. the store will not take the rug back

We are showing the order as cancelled and pending a full refund. We cannot provide the items and refund the items. Please advise if you no longer want this order

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as
Answered]
Complaint: ***
I have spent another hour on the phone trying to reach ikea in regards to this complaint and when they answered after an hour on hold they could not help me at all and had no solution for a resolutionI attempted to call the number back that called me yesterday while I was driving and the message left had no telephone extFor the person trying to contact meOnce again ikea fails at quality customer service and I wasted even more time
I am rejecting this response because:
Regards,
*** ***

We apologize for any problem that you have had with IKEA. I would be happy to send an IKEA gift card for $70. Please let us know if this is acceptable to you

Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration
I emailed the customer on 7/10/to ask about the status of her issue. She states she did receive her credit several days ago. I am going to offer her a good will IKEA gift card for the wait
time
Best Regards,
Adrienne H***
IKEA US Customer Relations

Hello,We apologize about the inconvenience I will forward your details to management at IKEA Brooklyn and ask them to send asap I will also send you an IKEA gift card for the daly.Thank you in advance,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***