Steve's Lawn Service

The customer withdrew the complaintWe have created a new case *** for the customer's refund, as he did send over a Texas Tax Exempt form

Please give us more information in order to help you. What is the name of the chairs, where did you purchase them, when did the chairs break? thank you!

We are sorry for any inconvenience this has caused. I would be happy to send you an IKEA gift card for $50. Please let me know if this is acceptable to you. Please reply to ***. thank you!

IKEA Miami made an attempt to reach the customer on Thu 7/21/3:PM

the customer will be picking up a check from IKEA Bolingbrook

I asked Ikea for compensation back in July due to their employee giving me incorrect information and having me rent a truck to pick up an item the store didn't even have and wasn't willing to give meI have been told for months now that the check is in the mail for meI have communicated with Marco in the customer service department that I wanted my money by Friday 9/or I was putting in a complaint for triple the amountI may have to take this matter to small claims court now since Ikea keeps giving me information about sending me a check.I want my refund of $ASAP

Corresponded with customer over email 03//29/and advised additional promised gift card was sent out that day. Please advise

Please immediately remove unsecured chest of drawers from any area where children may have access. Please also note, we believe that our chest of drawer range is safe to use in your home when attached to the wall following the assembly guidelines We are more than happy to issue the free
pickup for the recalled dressers if you do not wish to attach them to your walls You are more than welcome to return any other items yourself as long as you are within your return date

Hello,Your return receipt is attached. The refund is completed on IKEA's end. Please advise.Thank you in advance,*** **

Please have customer provide her order number so that we may look into this matter

Unable to take further action as customer has filed a chargeback with his credit card company

The IKEA location has left several voicemails for this customer They will try to reach her via email

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this
response because: I already told them the rug was purchased as a group giftI will not be able to find out the details they want in order to process the refundHowever, I am willing to compromise and take the merchandise credit which was offered to me in the store just to put this whole incident behind usI saw that small claims would be time consuming and I want simply to move on with my life in peace, I do not want the stress of being treated poorly anymore by your employees.
Regards,
*** ***

Hello,Please accept our apologies for any inconvenience. Your order is cancelled and added to a priority refund list. This will be credited by end of business 03/30/2018.Thank you in advance,Richard S

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,Thank you for your reply. I am getting your shipping fees refunded on IKEA's end today. Once the refund is complete, it may take a few days to post on your end, but will be complete on IKEA's end.Thank you in advance,*** ***

The order number is ***. Gary came to our store on 11/and picked up the kitchen. Delivery fee has already been refunded

[To assist us in bringing this matter to a close, you must give us a reason why
you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Hello,Spoke with customer. Another gift card was offered and accepted.Thanks,Richard S***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
A refund of my total order by end of business day on 4/4/would be acceptableAlthough missing days of work and hours of time on hold is still unacceptable for a business, especially IKEA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***