Steve's Lawn Service

Hello - this refund has been processed on 10/17. You should see the refund in 7-business days

From: *** *** Date: Mon, Oct 31, at 11:AMSubject: Re: You have a new message
from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] Morning, I accept the offer made by Ikea,Thank you, *** ***

Hello,Thank you for bringing this to our attention. You have (2) countertops on your order. Please advise how many you actually need picked up/replaced.Thank you in advance,*** **

Hello - I have asked the Customer Relations manager in the store to contact you to discuss a satisfactory resolution

please have customer email Corporate directly: [email protected]

Thank you for bringing to our attention. I emailed IKEA Brooklyn asking them to reach out to you and complete refund.Thank you in advance,Richard S

Hello - we would be happy to send you an IKEA gift card as a goodwill gesture. Please email us at [email protected]

Hello,Please send an email to [email protected] with your questions for further assistance.Thank you in advance,Richard S

The estimated delivery date is September 24th, and the order is currently in a planned statusThe customer was offered monetary compensation as half of her delivery fee, but declinedShe was then offered an IKEA Gift Card in the amount of her full delivery fee of $129, and she acceptedIn
regards to the bed that was delivered in error, if she is unwilling to disassemble the bed enough to where the TSP can remove it, she can keep it

Please accept our apologies for any inconvenience this has caused you. In order to pick up your product for a refund, we need your receipt details. Please respond with a photo of the bottom of the receipt for the purchase and we will issue a pick up at no cost to you.
Availability to your zip code is Wednesday's and Fridays only. An adult (18) years of age or older will need to be present for the pick up. Once the merchandise has been returned to our store, we will issue your refund within 7-days

Hello,Please accept our apologies for any inconvenience. Due to inclement weather, we closed early (1) day (about 3:00pm EST), and then we closed the next day at (11:30am EST). We currently at this time do not have a back up call center but we appreciate your feedback. Your order
was unable to be cancelled and is pending delivery today. You can either refuse it, return it to a local IKEA, or contact us so a pickup can be issued. Please advise.Thank you in advance,Richard S

You disputed the charge with your bank/card issuer. Your bank sent over the necessary documentation to IKEA. IKEA has approved this. All refunds must come from your bank. IKEA is no longer able to assist you with your refund going forward

We apologize for any inconvenience. We have sent safety kits to you. Please let us know if you need further assistance

We apologize for the problems with IKEA. We would be glad to send out a IKEA gift card for $50. If this is acceptable, please send your correct address to [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as
Answered]
Complaint: ***
I am rejecting this response because: My case ID is ***
Regards,
*** ***

Please note, we believe that our chest of drawer range is safe to use in your home when attached to the wall following the assembly guidelines

Once you bring your items back to IKEA Houston, they will determine if a refund is applicable

I had filed complaint #*** but in error said their response was acceptableThey didn't fix anything, they wanted
to know what partWe still have not received the back rail of the bunk bed we paid forIt's been over a month and HOURS on the phone trying to resolve this issueI will not be satisfied until I either get a FULL refund or the rail we paid forThe complaint came from requesting numerous times to have a back rail on a bunk bed sentThe first call was 2/24/We have made calls since, emails, facebook messagesThey keep saying they will send the partI'm tired of wasting my time.Deliver the part immediatelyThey keep saying 7-daysIt's been over month

This order has been delivered. We are sorry for the problems that you had with IKEA

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***