Steve's Lawn Service

From: [redacted] < [redacted] @***.com>Date: Mon, Oct 31, 2016 at 11:25 AMSubject: Re: You have a new message... from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Morning, I accept the offer made by Ikea,Thank you, [redacted]

Hello,Thank you for bringing this to our attention. Your refund will be completed by end of business 03/24/2018. We cannot pay your credit card interest, but can send you more store credit if you would like to help offset those costs. We have sent you a $25 gift card. I will... send you an additional $75 gift card. Please advise if this is acceptable to you and I will submit.Thank you in advance,Richard S.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Hello,Spoke with customer Another gift card was offered and accepted.Thanks,Richard S***

The refund has been processed. Please allow 10 days for the bank to receive it. Thank you for the opportunity to assist you.

Please give us more information in order to help you What is the name of the chairs, where did you purchase them, when did the chairs break? thank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Wei Min Teo

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12522951, and find that it is factually correct, though my original frustration remainsI would indeed think their offer to increase the gift certificate is adequate Regards, [redacted]

Revdex.com: I acknowledge that I received this proposed resolution from IKEAHowever, the kit must be delivered before I consider it closed Regards, [redacted] ***

Hello,We are showing that you picked up the order from our store on 03/10/ I will send you an IKEA gift card as a goodwill gesture if you would like Please advise.Thank you in advance,Richard S

Please accept our apologies for the poor service you have received Did you receive undamaged parts? Also, please provide your address so I can send an IKEA gift card as a goodwill gesture thanks

Hello,Thank you for the reply I apologize we could not meet your estimated delivery date Our 3rd party delivery provider is currently reconciling their truck in Tennessee, and will reach out to your to secure your final delivery date as per our Terms and Conditions with online orders We will issue a shipping fee refund back to your original form of tender in case # [redacted] Please email [redacted] for faster assistanceThank you in advance, [redacted]

Hello - please provide your case number and the store where you made your purchase The order number you provided in not accurate

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My case ID is [redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Ikea has no authority to disclaim implied warrantiesThis item was delivered to my home and is defectiveIt is absurd to suggest that I should have to take time from my very busy schedule to travel to the store to replace a defective product without compensation Regards, [redacted]

Hellol - I will have IKEA Italy reach out to you They are aware of the recall and will assist you

Hello,Please accept our apologies for any inconvenience this has caused you I have created case number ***- [redacted] for the requested $IKEA gift card Please allow 7-days for this to arrive via standard US mail.Thank you in advance,Richard S

Hi [redacted] We apologize for the issues you had with this delivery Can you please provide your case or your order number so we can further assist you? Thank you in advance, [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the... response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***