Steve's Lawn Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because Ikea has claimed that they are processing a refund in the past, but have not done so I will only be satisfied once I see that the money we paid is back in our accounts Please keep this case open until Ikea has reimbursed us Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I have spent another hour on the phone trying to reach ikea in regards to this complaint and when they answered after an hour on hold they could not help me at all and had no solution for a resolutionI attempted to call the number back that called me yesterday while I was driving and the message left had no telephone extFor the person trying to contact meOnce again ikea fails at quality customer service and I wasted even more time I am rejecting this response because: Regards, [redacted] ***

Thank you for your feedback This is very helpful informationWe appreciate you taking the time to send this

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I encourage IKEA USA to find alternate delivery methods for this area, as their current delivery provider is not contingent with the level and quality of service I usually receive from IKEA Regards, [redacted]

Hello - this refund has been processed on 10/ You should see the refund in 7-business days

The customer withdrew the complaintWe have created a new case [redacted] for the customer's refund, as he did send over a Texas Tax Exempt form

Tracking number is [redacted] via *** This should be updated by end of business today

We apologize for any inconvenience We have sent safety kits to you Please let us know if you need further assistance

The St Louis store has contacted [redacted] regarding her assembly Our assembly team will need to remove baseboards in order to secure the unit to the wall The customer does not want to remove the baseboards There was no resolution during this call as the customer stated she could not talk any longer The day phone number provided was used to contact her The case is being left open in case [redacted] would like to move forward with closure IKEA case [redacted]

Hello - this refund was processed on 1/via case [redacted] Please allow 7-business days for the refund to appear in your account

Hello,The customers order is cancelled The case number for cancellation is [redacted] The customer will be refunded to the original method(s) of payment.Thank you in advance, [redacted] **

Hello,Customers replacement order shipped out via [redacted] on 07/19/ The tracking details are located at this link [redacted] Thank you in advance, [redacted]

Hello,Please advise how you would like to proceed We have an internal case from 02/09/that states you will be refusing the order and disputing the charge with your bank If you refuse the order today, the order will be returned to IKEA, and we will refund you for the merchandise You have already been promised a shipping fee refund If you dispute the charges with your bank, we will not issue any billing adjustments and your bank will proceed with crediting you Please advise so your refunds are not delayed.Thank you in advance, [redacted] **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:That was a different bed frame for my family Like I mentioned on my last email , we bought lots of furniture from IKEA, our all family is ikea customer I have the bed frame,slat base,and the mid beam I can simply bring the items back to the IKEA store on Katy freeway where bought our all furnitureWe are not happy with this item and do not want to keep it Please let me know when I can bring them back and get my refund Thank you Regards, [redacted] ***

Hello,Please accept our apologies for any inconvenience Due to inclement weather, we closed early (1) day (about 3:00pm EST), and then we closed the next day at (11:30am EST) We currently at this time do not have a back up call center but we appreciate your feedback Your order was unable to be cancelled and is pending delivery today You can either refuse it, return it to a local IKEA, or contact us so a pickup can be issued Please advise.Thank you in advance,Richard S

issue resolved via Case # [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: this is ANOTHER object that was also broken I called last night to inform you that one of the glass mirror panel for the door was crackedThis is AFTER the other incident happened Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:You have not even acknowledged the actual complaint Until you do so, please STOP replying and expecting me to accept your "resolution"You're wasting everyone's time...again Regards, [redacted]

Hello,Thank you for bringing this to our attention There was an internal error in your case that prevented the refund from flowing to the correct departmentI have corrected the issue and moved your case to the next department to assist in completing the process Your refund will be completed by the end of the week.Thank you in advance,Richard S

Your order has been processed Here is your tracking details (see link below) This will confirm the final date of delivery to youhttps://www.***.com/apps/***track/? [redacted]