Steve's Lawn Service

Hello,Thank you for bringing this to our attention I was informed that delivery did occur yesterday after you had to call back in Please accept out apologies for the inconvenience this caused you Our Social Media Team has offered you a $gift card that you accepted If you would like, I will increase that to a $gift card Thank you in advance, [redacted]

We apologize for any inconvenience. A freight refund has been issued via a mail check. Please allow 2-3 weeks to receive the check.

Hello,Order payment is processed when order is placed. Please note this is not a issue, and I sincerely apologize that this occured. If you need any merchandise to be replaced (cushions, back pillows) please advise as these can be sent to you via FedEx. I have created case number *** for the $IKEA Gift Card Accommodation. This will be sent out to you via standard US Mail and typically arrives within 7-days.Thank you in advance,*** ***

Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration
The customer's part was sent on 7/8/and our Pittsburgh store provided a $gift card for the problems also on 7/8/Our Contact Center provided an additional $gift card to the customer on
7/9/
We have no further communication documented from the customer at this timeWe are assuming that this matter has been resolved
Best Regards,
Adrienne H***
IKEA US Customer Relations

Advised customer of our attempt to make contact and requested a call backClosing case until then(8/22/1:PM)

Per previous case customer received FAM discount in the amount of $Items have the breakdown of price discount - = $On April 4th, the credit was issued via case ***. Please allow 5-business days to receive the credit

Hello,Per the *** tracking number (*** *** ***) the cover was left at the customers home by *** on 09/22/2016.Thank you in advance,Richard S***

Customer was issued the delivery fee on $99.00. Please have customer advised when the refund on the merchandise was issued There may be a misspelling in her last name, as we have her under ***. IKEA Case #*** Best Regards, US Customer Relations Manager

Reaching out to the East Palo Alto store for an update

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting
the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I want to speak to someone over the phone, why is this such a hard request to handle? Not my problem about your call center as I called into your Corp Office so I would except a call backYou are making the situation a lot worse than it is by refusing to call me.
Regards,
*** ***

IKEA has attempted to assist the customer Please advise customer to respond to the assistance being offered via emailAs an incoming call center, it can be difficult to make outbound calls

Hello,Thank you for bringing this to our attention. Please clarify from the feedback below. I need to know what item is damaged, and from what order it is associated with.Order # *** - Case # *** - Pending redelivery for product on 04/12/2018. Refund will be
finalized for missing merchandise within 7-days. Replacement order is ***.Order # *** - As per *** tracking, delivery is set for 04/04/2018.Thank you in advance,Richard S

Hello ** ***, Per our phone conversation I have agreed to issue a refund of the delivery and assembly feesThe refund amount: Delivery Fee: Assembly Fee: Please give me a call when you are able toIf I am unable to answer, please send me an email to follow
up Thank You, Respectfully Farouk B*** After-Sales Resolutions Customer Relations Advisor IKEA Elizabeth

We understand, we are sorry that you are unable to accept the Gift Card A freight refund of $has been already been issued as promised

Additional refund has been issued via case ***

We called the customer and left a messageWe are emailing them now as wellI think I found the transaction information thoughso as soon as I hear back from the customer it will be taken care of

Hello,Your order is picked and is awaiting pickup by ***. This order is expected to ship by 03/31/2018. An email confirmation will be sent to you confirming the final date of delivery via a *** tracking number once the order ships.Thank you in advance,Richard S

Hello,The order number provided by the customer is missing a digit. We are only able to locate an online order for the customer under the name (Order # ***) and this order was placed online by the customer, but their are no bed frames on this order. Please advise. Thank
you in advance,Richard S***

per Stacey, exchange is being set up

Hello,Per the notes in case number ***, the customer is having store credit sent out to the correct address via *** along with $in accommodations.Thank you in advance,*** ***