Steve's Lawn Service

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Answered]
Complaint: ***
I am rejecting this response because:The parts that were *** to me were received today however we are STILL missing partsWe only received the missing legs and a armrest coverWe are still missing the entire couch coverAgain I have left a message at the extension requested which no one ever answers
Regards,
*** ***

Your refund would be completed on 04/01/

Remainder of credit completed 03/25/

Hello - we are sorry for all of the problems that have occurred with this order. A freight refund of $has been issued. I would also like to offer a $IKEA gift card. The gift cards can be used in other countries. We hope this is an acceptable
resolution

Hello,Please accept our apologies for the inconvenience this has caused. I am adding your case to a priority list to be completed by end of business 04/04/2018.Thank you in advance,Richard S

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I went myself to the store since I didnt get no answer I got all the parts I need to finish putting all my chest together!! Thanks Revdex.com really appreciate!! Thanks

Once customer is in possession of the mattress they will follow up at that timeWill also follow up with STI to find out why it was labeled a return

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Delivery has been reset for 04/05/2018, time window will be communicated the evening prior

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:You have not even acknowledged the actual complaint. Until you do so, please STOP replying and expecting me to accept your "resolution"You're wasting everyone's time...again
Regards,
*** ***

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Answered]
Complaint: ***
I am rejecting this response because:That was a different bed frame for my family Like I mentioned on my last email , we bought lots of furniture from IKEA, our all family is ikea customer. I have the bed frame,slat base,and the mid beam. I can simply bring the items back to the IKEA store on Katy freeway where bought our all furnitureWe are not happy with this item and do not want to keep it Please let me know when I can bring them back and get my refund Thank you
Regards,
*** ***

Hello,
We are sorry to hear of this customer's experience and can appreciate their frustration
We have issued a full refund on 7/12/We are also sending the customer a $IKEA gift card as a good will gestureIt is our hope that the customer will give IKEA another chance
Best
Regards,
Adrienne H***
IKEA US Customer Relations

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe failed transaction was re-processed by the IKEA associate and the credit has posted to my account
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response
because:
I received a gift card for missing items, however there were items missingI did not receive quantity of ***, which I had paid forInstead I received some other items I did not order. Also sending gift cards instead of credit card refund is unacceptable for goods that were not delivered, and for which I have paid a delivery fee.
Regards,
*** ***

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bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am awaiting contact and resolution prior to accepting any responseThe response simply forwards the problem back to the location that failed to resolve the issue in the first placeAlso, the response says I will be contacted, which I have not
Regards,
*** ***

Please accept our apologies for the glass shattering I'm sure this was quite frightening for you and your family Please contact me at *** so I can get some more information to better assist you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: no one ever explained the store policyI asked to have everything delivered and for the bed to be set upNo one said "Would you like the complete bed set up?" They just gave me the totalIf this is how they choose to operate this needs to be clearly explainedYou can not sell a bed and have a customer pay for delivery and set up and expect them to know they are only getting half of the bed set up
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Hope I will get the shipping cost refund as soon as possible
Regards,
*** ***

We are sorry for the experience with IKEA. We have sent kits out and you should receive them next week. Thank you for the opportunity to assist you

Ross, Keeli, Case #: ***
Resolved on Customer received replacement mirror via FedEx tracking # *** on 08.25.2015. IKEA Case # *** Best Regards, Keiry M***US Customer Relations ManagerIKEA North America ServicesAlan Wood Road,
Conshohocken, PA USATel: *** *** *** option 2E-mail: ***Web: http://www.IKEA.com