Stahl Construction Company

Thank you for your email We are sorry that you were not satisfied with us and we appreciate that you have taken the time to provide us with your feedbackWe demand the same service for our customers as any travel agency and we are truly sorry to hear of your experience Prior to booking, we provided you a contract page which includes all the important details of your reservationThe guaranteed amenities were provided on this page and we stated under the Important Information section that the reservation holder must present a credit card at check in for any additional service fees or incidental charges that may be charged by the hotelWe apologize if we were unable to assist you; however, your reservation is truly non- refundableRest assured that your issue has been noted and will be forwarded for documentation and reference We apologize for the inconvenience and thank you for your time Sincerely, Joe A***
*** ***

*** *** ***
Thank you for taking the time to contact us regarding your reservation with the *** *** for Trip Numbe* ***I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that your reservation was cancelled
without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by themAs soon as we received this information, Priceline sent emails advising that reservations have been cancelledAdditionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservationThese coupons are valid for year and will expires on April 01, 2018. Also, as an additional compensation for each cancelled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at *** with your new reservation number and we will apply the additional $credit. We apologize; however, we cannot reinstate the reservationWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely,
*** *** Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** ** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand
that you requested a refund of your reservation because you believe that the hotel you received is not in the area you wantedWe reviewed the location of your confirmed hotelThe hotel you received is in fact in the Galleria Area of the map that you reviewed on our websiteWhen you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area of the map We see in our records that the hotel has allowed an exception to the no-cancel policy of your reservationYour refund has been processedA full refund of $was processed and confirmed on Tuesday, March 21, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and we thank you for your time Sincerely, Berna Abelida Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand you requested
a refund of your reservationWe have reviewed your reservation in our system and confirmed that the hotel is closed due to the damage caused by the past hurricaneWe have contacted our travel partner and verified that since the hotel is unable to accommodate your reservation, they have agreed to refund the full amount that was chargedOur records indicate that your reservation was refunded last September 14, after we have confirmed with our travel partner that they are refunding the full amountA refund in the amount of USD has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we hope you find this information helpful Sincerely, *** *** Executive Offices

HiPlease see the email below that we have sent to our customerThanks.*** *** *** We are contacting you today regarding your airline reservation for *** *** *** We are writing to let you know that we received your Revdex.com concern in our Executive
OfficesWe understand that you were not able to use this reservation as you made other arrangement for your travelPlease note that we sent confirmation to the email address on file (***) the same day the reservation was purchasedThe reservation you have purchased is highly restrictive and any changes or cancellations are not allowedAs an exception to the policy, our management agreed to process a refund of the full amount. A refund for $was submitted today, January 10, Our system will process the refund within business dayBank processing time varies and may take few daysYou will most likely see it in your account within billing cyclesIf it isn't there, we suggest you contact your bank. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

Please see the response below that we sent to our customer. *** *** *** We are writing you today regarding your Vacation Package for Trip Number ***. We apologize you need to contact us multiple times to get part of your Vacation Package (Hotel) refunded.
On your initial call, it was not stated that you need to cancel due to Military Duty of your husbandWhen it was clarified that it is because of your husbands caduty, the hotel authorized the refund. Your *** Airlines ticket is indeed refundable however they are charging a $fee to cancel itPer your conversation with our Travel Specialist, you agreed to send the copy of the Military Order of your husband on Nov14, We will send it to American Airlines to request if they will waive the $cancel fee, please note that it will be under their discretion onlyYou were told to send it to *** in PDF or JPEG form, not exceeding 2MB, as an attachment. We request that you copy us in at *** Thank you for giving us an opportunity to assist you. Regards, *** ***
*** *** *** *** ***
*Thank you for choosing us for your travel needsThis e-mail is being sent in response to your refund request for Itinerary Number *** We have submitted a refund request with ***n Airlines on your behalfAirline refund requests are at the sole discretion of the airline. Further questions regarding your refund request should be directed to *** Airlines at ***When calling the airline, you may need to provide some or all of the information listed below: Important Information*
*** *** ***
*** *** ***
*** *** ***Ticket Numbers: *** *** *** Sincerely, Priceline.com Travel Services Team

I have
received the consumer’s additional commentsAs you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionPlease note that once a credit card dispute is
initiated and the bank withdraws the funds outside the terms of the agreement, the bank will investigate the credit card holder’s
claim, and this process, may take up to monthsImportant to note is that upon
the bank’s inquiry/investigation of the fraud claim; the bank, and not
Priceline, determines the outcome of a credit card holder’s fraud claim
I
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

Dear MrJ***,
We are contacting you today regarding your reservation with *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be
refunded for the Collision Damage Insurance that you purchased on our website
We researched your issue with *** *** *** and they advised that you accepted the Renters Liability at the rental counter when you picked up the carSince *** *** *** charged you again for the insurance, I have refunded the Collision Damage Insurance that you purchased on our websiteI refunded the $insurance back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the consumer’s purchase, including the consumer’s selected travel
dates
We appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com
2.5-Star Hotel in the *** - *** - *** Airport
(***) Area
Amenities: Pet Friendly, Free Parking, Restaurant, Shuttle, Internet, Free Breakfast,
Gym/Spa
Guest Score: 7+
Check In: Wed, Aug 26,
Check Out: T hu, Aug 27,
Rooms: room for night
Room Rate: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** ** **
***
***
***
*** *** *** * * * *
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
BOOKING CONDITIONS
I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions below
XX
All rooms will accommodate up to pe ople Re que s ts for be d type s (King, Que e n, Double s , e tc.)
or othe r special requests (including pre fe re nce s for smoking or non-smoking rooms ) s hould be
re que s te d through your confirme d hote l and cannot be guarante e d by Price line
Re s e rvation is guarante e d for arrival on the confirme d che date onlyIf you do not che on
the firs t day of your re s e rvation and you do not ale rt the hote l in advance , the remaining portion of
your re s e rvation will be cance le d and you will not be e ntitle d to a re fund
The hote l that is booke d may or may not be one that you have s e e n during a hote l s e arch on
price line Any s orting or filte ring options pre vious ly us e d will not apply to this re que s t
The re s e rvation holde r mus t pre s e nt a valid photo ID and cre dit card at che ck-inThe cre dit card is
re quire d for any additional hote l s pe cific s e rvice fe e s or incide ntal charge s or fe e s that may be
charge d by the hote l to the cus tome r at che ckoutThe s e charges may be mandatory (e .g., re s ort
fe e s ) or optional (parking, phone calls or minibar charge s ) and are not include d in your offe r price
Hote l rooms purchas e d through price line are not e ligible for fre que nt trave le r points , upgrade s ,
vouche rs , or othe r dis counts and ince ntive s
If your re que s t is acce pte d, Price line will imme diate ly charge your cre dit card the total cos t of your
s tayRooms purchas e d through price line cannot be cance lle d, change d or trans fe rre d and re funds
are not allowe dIf your re que s t is not acce pte d, your cre dit card will not be charge dPrice s are not
guarante e d until purchas e is comple te

Complaint: ***
I am rejecting this response because:Attached is the hospital records indicating that my mother *** *** was admitted to the hospital on 05/- are they crazy - what does that conversation have to do with what happen after the fact. Please send the document to Priceline. My mother had a medical reason why she did not travel
Sincerely,
*** ***

Complaint: 11***
I am rejecting this response because: I contacted the hotel BEFORE the 8/18/11:59AM deadline to cancelI was then referred to the corporate office who informed me that they could not do the cancellation as Priceline had to do itWhen I contacted Priceline, they told me that the hotel had to do itBoth the hotel and Priceline were passing it off to the other
Sincerely,
*** ***

Dear Ms***,
Thank you for taking the time to contact us regarding
your airline reservation under Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We
understand your request to reinstate your return
tickets that were cancelled by the airline due to missing the outbound portion
of your reservation
We have reviewed your issue with the airlines, and they
agreed to reinstate the return tickets that were cancelled; however, a fee of
USD per ticket appliesShould you wish to proceed
with reinstating the return tickets and pay the applicable fees, kindly reply
to this email so we can have a specialist from our Air Travel Services
Department continue to assist you
We look forward to hear from you
Sincerely,
*** ***
Executive Offices

From: *** *** ***t] Sent: Thursday, October 19, 11:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** My complaint has been settled by Priceline. Thanks for your assistance***

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youdid not use the reservation and you would like to be refunded.We checked our records and verified that the hotel is rated consistentlyas a star property and we
stand behind these hotel ratingsThisratings are based on actual reviews from customers who stayed at thehotel.We contacted the hotel and they advised that they will not allow arefund for your reservationThey also advised that there's no one namedCarmen working at the hotel.The reservation that you purchased is truly restricted which isnon-cancelable and non-refundableThis information was provided on yourcontract page prior to bookingThe hotel told you to contact us becauseyou booked the reservation on our websiteWe apologize; however, we areunable to refund your reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because:Thank you for your prompt reply.I am a professional business women who has booked many flights multiple times a month over the last years for other business professionals. I am very comfortable with booking flights and reading everything carefully. As this is the first time I tried using Priceline, at the suggestion of my son, I was extremely careful to read everythingEspecially since this was a personal trip and not on company expenseTherefore I can be 100% confident that the contract page I was presented, and subsequently read, was stated in Canadian fundsHowever, the contract page you are now presenting says it is in American dollarsI don't believe thatI think there's a glitch in your system.As you can imagine, I feel that I have been slighted and that this action, without proper investigation even into a possibility of a glitch (which is how I read your email, and from the attitude of your customer service representative with regards to no fault to Priceline as per my son) is fraud on the part of Priceline.My son investigated this with the staff at Priceline and was able to replicate a similar transaction showing a contract page with very similar but only slightly more expensive due to the later booking dateThis was considerably cheaper than I was charged on my visa, and also showed that it was in Canadian dollars, just as I had seen itThis is attached as "Priceline Test Run".I am looking for a full refund so I can rebook the trip else whereUnfortunately it was explained that this is not possible due to a non-refundable tripI would therefore expect that a reputable company would do at minimum the following:Investigate the glitch in your system and correct it so others will not be hurt by such occurrencesIf you cannot refund the full trip, refund or make some form of an offer comparable to the damages incurred by this glitchIf this was a honest mistake on my part and I had not looked for and read that it stated Canadian Dollars, I should have been able to catch it immediately via the email that I received from your company with the receiptInstead this email, confirmed what I had read since there was no notation to alert me to any changes in the currency or cost from the "All funds in CAD" below the final price on the contract page which I was presentedThis email is attached below as "Priceline confirmation" I look forward to your responseI have CC'd the Revdex.com so they can be kept apprised that I am still not satisfied with the lack of resolution thus farI do hope that we can come to an agreement as I am not in a situation to simply waste money due to your website showing me one screen with CAD, charging me in US, and then giving you a transaction record which you are trying to state proves that there was no foul playI know what I read, and agreed toI put my initials on the contract page which stated Canadian fundsThanks,*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are contacting you today regarding your reservation at the *** *** *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable
to use the reservation due to a death in the familyWe are sorry to hear of your loss, please accept our condolences We contacted the hotel and they agreed to process a refund for your reservationWe processed a full refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days Thank you for giving us the opportunity to assist youAgain, please accept our deepest condolences on your loss Sincerely, *** *** Executive Offices

My
name is *** *** and the email used was ***My phone number used was *** and they know exactly how to pull the reservation so quit dancing around and wasting time because your doing bad business and the company you're allowing to offer services through your website is breaking the law
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Please note
that once the consumer selects the
travel dates and provides all the details of his/her trip on our web site, we
summarize the
consumer’s request, including the dates selected, on what we
refer to as the Contract Page, (attached)The consumer is then asked to review
the details/summary of the trip and initial the box at the end of the summary
to authorize the terms and conditions of the purchase, and confirm that the
travel details provided are accurateIf the consumer’s offer summary shows a
mistake, the consumer can go back and change it before he/she clicks "Buy
Now."
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as the following travel dates
Depart:
Tue, September 15,
Return:
Tue, September 15,
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable. We are sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer with a
change or refund
Once again, thank you for getting in touch about
this
Sincerely,
*** ***
Priceline.com
This contract for request number was originally initialled on Wed Jul
17:06:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Tue, September 15,
Return:
Tue, September 15,
Departing Airport:
*** *** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
**
*** *** *** ***
*** *** **
**
*** *** *** *** ***
*** *** *** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
Bh Humphreys
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy