Stahl Construction Company

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionThe consumer states that she/he was advised by
priceline that she would receive a refund and therefore believes she/he is
entitled to a refundOur documented case history confirms that the consumer contacted
priceline advising that the passengers missed their flights and were unable to
travelThe consumer was advised that on
behalf of the consumer, and as a courtesy, priceline would contact ** ***
concerning the consumer’s claim and refund requestUpon
receipt of the request, US Airways investigated
the refund claim and advised that the passengers were indeed
accommodated and rebooked by ** *** on alternate flightsThe airline
tickets were used, the passengers traveled, and no refund is dueUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceI am sorry that priceline is unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com

Dear MsKeung,
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** Inn And Suites *** and
your rental car reservation with *** *** Rental for Trip Numbers
2***and ***60, respectively
We are writing to let
you know that we have received your
Revdex.com concern in our Executive Offices
I understand that you are requesting a refund of your
hotel reservation and a refund of the price difference for your rental car
reservation
As a one-time exception, your refund of the hotel
reservation has been processedA refund for $was issued today, February
12, We will issue a refund to your bank within one business dayYour
bank will then post it to your accountThe bank processing time varies so
please check with them if you do not see it in your account within a few days
In addition, a refund request for the price difference on
your rental car reservation, $97.20, was submitted to our management team for
reviewThis process can take up to daysOnce the refund is approved, we
will issue a refund to your bank within one business day
Your bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn ***
Executive Offices

HelloPlease close this case Our initial response was complete and accurate and there is not another response we can provide to the customer Thanks

HiPlease see the response below that we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** Hotel for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We would like to inform you that your reservation has been cancelledA refund for $was issued on January 11, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeWe also verified that there was no guarantee that the hotel you would receive would have a guest rating of or higherHowever; your issue is noted for future referenceCustomers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, *** ***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me
I continue to be outraged, however, that it took mediation by Revdex.com to resolve this Priceline should train its staff to have more sense and not just keep repeating themselves like robots They need to be proactive problem solvers
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your *** *** & Suites reservation for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We sincerely apologize for the difficulty you
encounteredWe understand you are requesting for additional compensation because the hotel was completely sold out of roomsWe reviewed your information further and verified we were unable to re-accommodate you at a different hotel due to availabilityOur records indicate, a full refund of USD was issued on June 17, In addition, a refund of USD was issued in a separate transaction on June 17, as a compensation for the inconvenienceAll refunds are processed by our system within one business day; however, bank processing time variesIt may take at least to business days for your bank to post the refund to your accountWe apologize; however, we are unable to provide any additional compensations or refunds Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer's selcted Name Your Own Price purchase is a
restricted reservation and truly non-refundableWe are sorry that we are
unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

We found another booking for trip number *** *** under the name of ***We reviewed the reservation and verified that it is a valid bookingWe see that the the reservation has been made on Wednesday, June2017, 7:PM and was already considered as a no-show by your hotelThe
cancellation policy indicated that refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, June 9th)We apologize; however, we are unable to change, cancel or refund your booking We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: bed is not equivalent to double occupancy, despite what priceline's slimy lawyers sayThat is an absurdityAnd by the way, *** does not reveal any person by the name of "Junko A***" (the fictional employee to whom the response was attributed) in the entire world, so priceline is even more underhanded and sneaky than I thought
Sincerely,
*** ***

HiPlease see the response we sent to the customer. Thanks. Dear Ms*** Thank you for taking the time to contact us regarding your reservation at the Americas Best Value Inn - Omaha for Trip Number *** We are writing to let you know that we received your RevDex.com concern in our Executive OfficesDue to the nature of your concern, we would like to speak with you directly by phone. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. We understand that you are requesting to cancel your reservationWe made a decision to offer a one-time exception to cancel your booking for a full refundPlease contact us directly at: *** before November 10, The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. Thank you for choosing to contact usI look forward to resolving your issue. Sincerely, *** ***Executive Offices

*** *** ***
* We are contacting you today regarding your reservation at th* *** *** & *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the
hotel was notified about your late check in but they did not accommodate youWe apologize for any inconvenience this has caused We checked our records and verified that the hotel released your room because you arrived at AM of March and the agreement was that you will check in on March The hotel considered you as a "no show" and released your roomWe also verified that you stayed at the *** *** and Suites which is a sister property of your original hotelThe hotel manager of the *** *** and Suites has advised that they refunded you for the charges for the room and tax The reservation that you purchased is restricted which is non cancelable and non refundableThis information was provided on your contract page prior to bookingA 20% refund of USD was previously processed for your reservationAs a gesture of goodwill, we have refunded the remaining 80% of your reservationWe processed an additional refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Rented a car through the Priceline site to be picked up in ***, ChilePaid full advertised "no hidden fees" price in advanceAt car pick up, I came to find out the price I paid Priceline did not include the minimum insurance required for the car to be driven legally on public roadsContacted Priceline who whipped their hands saying the car I booked was a package offered by another company (***)A company based in the UK I never hear of, did not rent a car through their site and was not made aware by Priceline of such company before booking and payingFiled a complaint with Revdex.com that unfortunately was closed because I did not have the chance to reply within calendar daysTo resolve the complaint, Priceline offered a dollars "goodwill" refund arguing I declined the coverage on their siteThe alleged “goodwill” was due to the fact I, in Priceline minds, made the mistake of declining coverageI did decline the coverage offered on the Priceline siteHowever, the only coverage offered by the Priceline site was ***The insurance not included (nor declined by me) is ***, mandatory to drive on public roads even in the USIt may be optional in the UK, I do not knowNot even the ***booking confirmation I received makes reference to Liability coverageOnly when you complain and after telling you “oh, we are so sorry” is that they hit you with their insurance rules which, do not include any insurance “because very often US based credit cards cover those”Having to pay an extra cost for legally driving the car I rented through Priceline is a fee not disclosed before booking the car therefore, a claim of “no hidden fees” was made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and was refunded in fullI will never recommend this business or do any future business with this company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because like another complaint on 1/15/(see attached & below which u agreed to refund btw) our bed in room *** was indeed a full size per photo attached! in addition (& again like the 1/15/complaint) there is no way a reasonable person would consider the ROOM SIZE suitable for double occupancy; ABSOLUTELY NO WAY! how do you rationalize settling complaint of an insufficient bed/room size & not another?
Sincerely,
*** *** ps: except from the 1/15/complaint (sound familiar?) " Hotels Priceline's ratings of New York hotels as or stars was highly deceptiveI wound up with a reservation for a very very tiny room in a hotel described as "upscale plus"Nonsense! The room is VERY SMALL with ONE FULL SIZE BED for two adults"

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence I
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
* ***
priceline.com

After carefully reviewing your case, we regret to inform you that there was no system issue on our endWe understand that your billing name is stored in our profile however, upon booking a reservation the system requires that you input your name as it appears on your passport manually We
are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

I have received the
consumer’s additional commentsAs you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence The consumer selected a
reservation with the following cancel policy:
Important
Information
Rate
D*** *** *** - Full pre-payment required upon booking Pre-Pay Policy
This hotel requires a deposit which will be charged to your credit card shortly
after purchase$will be charged to your credit cardRoom Charge
Disclosure Your credit card is charged the total cost at time of purchase
Prices and room availability are not guaranteed until full payment is received
Cancellation
Policy For the room type you've selected, you can cancel your reservation for
a full refund up until noon on Tuesday, May 17th (local hotel time)If you
decide to cancel your reservation anytime between noon on Tuesday, May 17th and
noon on Friday, May 20th (local hotel time), the hotel requires payment for the
first night's stayYou will be charged for the first night's stay including
taxes and feesAny remaining amount will be refunded to youRefunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, May 20th)
Guarantee
Policy Reservation is guaranteed for arrival on the confirmed chedate
onlyIf you don't cheto the hotel on the first day of your reservation
and you do not alert the hotel in advance, the remaining portion of your
reservation will be canceled and you will not be entitled to a refundAll
rooms are booked for double occupancy (i.eadults) and accommodations for
more than two adults are not guaranteed
I am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
Executive Offices

Complaint: ***
I am rejecting this response because:Like I mentioned earlier, it was not mentioned anywhere while booking that Spirit charges for carry on baggages and even water for that matterImagine hours flight with no water. If it being claimed that it was mentioned while booking then please do show me that message or screenshot
Sincerely,
*** ***

We are contacting you today regarding your *** *** reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you don’t feel safe to travel t* *** *** due to
the previous situation there We contacted *** ***s with hope that they will grant a refund or re-booking without fee, however, it was deniedThey explained that there is no current advisory in traveling to *** *** that’s why they will not be able to provide any waiverThey reiterated the fare rules and restrictions of the tickets, that are not refundable but can be re-book for future date with $per ticket *** ***s impose fee and possible fare differenceWe also collect our $service fee per ticket which we will e able to waive for youI’m sorry *** ***, we need to abide with the policy set by *** *** as they are the owner of the tickets You have until October 31, to cancel your reservation them place the ticket value on-hold for future usePlease note that failure to cancel your reservation will forfeit the value of the entire ticketsThe tickets must be exchange and the travel must be completed on or before April 26, We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

I have received the consumer’s additional
comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondenceIn this case, the
consumer selected a reservation that provided greater savings and less
flexibilityAttached hereto, is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected reservation Priceline
offers consumers the opportunity to purchase travel protection, which reimburses for cancellations due to unforeseen illness of the traveler
in accordance with the terms of the policyHowever, in this case, the consumer
did not select the purchase of travel insuranceWe are sorry that we are unable
to assist the consumer with a refund for his/her selected non refundable purchase
Sincerely,
** ***
priceline.com