Stahl Construction Company

Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you
are requesting for a refund of your reservation because you advised Thomas Cook Airlines informed you that your tickets have not been issuedWe reviewed your reservation and verified your reservation was canceled for a full refund per your requestA refund in the amount of USD was processed on April 25, All refunds are processed by our system within one business day of canceling your reservationThe timing on when the refund would reflect on your account would depend on your banks processIt may take at least 5-business days to post on your account Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
I sent the receipt to the company in an email on March at 5:p.m
Sincerely,
*** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the problem that you experiencedWe understand that you are not happy about this experience and we appreciate your time for sharing your feedback with us
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the future We have verified that *** *** takes control of your ticket and they exchanged it to first class seatsWe would like to provide a $per ticket (total of $100.00) goodwill refund as a compensation for the trouble this caused A refund request for $was submitted today, October 26, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request Thank you, Ms***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is unable to
travel due to medical issues
Priceline offers a variety travel service options,
including
reservations that permit cancelationsWhen selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation
In this case, the consumer selected a reservation that
provided greater savings and less flexibility
Please note that Priceline also offers consumers the opportunity
to purchase travel protection which reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, and natural disaster at departure or destination
city or other specified events in accordance with the policy
Attached
hereto is a copy of the consumer’s contract page authorizing the non-refundable,
non-changeable terms and conditions of the selected reservation
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Tue May
19:49:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Fri, July 17,
Return:
Sun, July 19,
Departing Airport:
*** *** *** *** ***
*** *** *** **
Arrival Airport:
*** *** *** *** ***
*** **
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** *** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Complaint: ***
I am rejecting this response because:I appreciate the response, but it does not address the issue given that a lower price was available to the general public on the ***.com websiteI have attached a screenshot ("***-Screenshot.jpg") that shows in detail what appeared on ***.com while I was speaking to the Priceline representative, with a total price including fees of $While still on the phone with the representative, I used the "pay later" option on the ***.com site and confirmed a reservation for the same type of car and dates in question, as shown in the second document ("***-Reservation.pdf").I believe a confirmed reservation from the same car rental company should be sufficient to verify that a lower price was available at the time, and that the guarantee should apply in this case
Sincerely,
*** ***

We are contacting you today regarding car reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We investigated on your reservation and can see that the reservation was cancelledWe are
sorry that you have been subjected to such frustrating eventsThe restrictions of the reservation you purchase is presented to you in your contract page that you signedIt is stated that the size, make/model is not guaranteedYou purchased a reservation where the rental car company charges your card, and their rentals are subject to availabilityIf you purchased a reservation directly with our partner, the same issue could have occurred, and you would have been responsible for finding a new reservation with a different rental car company We know you expect a different answer; however, there are no other options that we can offer because of the restrictions Sincerely, *** *** Executive Offices

This issue has already been addressed to the satisfaction of the consumer

Complaint: ***
I am rejecting this response because: I feel like this is not putting me back wholeThe representative I spoke to told me it is a new reservation and new reservation should have the hour policy up held with thatI feel like I was misinformed with all this and just want to be put back as wholeI appreciate you offering the dollar waive but would ask you for this one time to cancel that reservation of august and have it back to my original of august and please return back my dollarsI have never ever had issues with priceline and would like for this to be settled on an amicable terms
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I know the reservations were nonrefundable however the location of the hotel was not in the downtown area I had selected so I was trying to cancel to get in the correct area but when they said no changing or canceling I dropped itI called a couple days prior to the dates I was to stay they told me the reservations had been canceledSo I paid for the hotel but they cancelled the actual reservations.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***I finally received the second check thru the mail yesterday, Thanks.*** ***

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPriceline does not collect resort feesResort fees are charged by, and paid directly to the hotelAs indicated on the consumer’s initialed contact page, we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information - The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the Best Western Mission Inn for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand you are requesting for a refund of your
reservation because you advised Priceline.com's website advertised that the
hotel you were going to receive was comparable to the *** *** *** *** Please note that we provide hotel chain examples for illustration of
what you may expect when choosing a star levelWe do indicate that the brands
shown are only examples and may not be a part of our programEvery hotel is
different and not all hotels within a certain chain have the same star level
ratingThe hotel you received is a star hotel as requestedWe reviewed your
request further and verified the reservation was not usedIn
circumstances, your reservation is non refundableAs a one time exception to
the cancel policy, we processed a full refund of your reservationA refund in
the amount of USD was issued on August 12, The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
Junko Alonte
Executive Offices

Please see the response we sent to the customer today....*** *** *** Thank you for taking the time to contact us regarding *** *** *** rental car reservation for Trip Number *** I attempted to contact you today in an effort to address your concern; however, I was
unable to speak with you at the number you provided at the time you booked your reservation. Thank you for your patience while we research this booking for youI checked our records and verified that the email with the lower prices was sent after your previous request got rejectedWe stated that we couldn't find a travel partner willing to accept your bid of $per dayWe then provided an alternative option that stated we could get you a rental car reservation for $per dayWe listed the new price on your contract page that you reviewed prior to accepting the new offerThe prices provided on the email are just the average rate per day and it's not guaranteed for *** Rent a CarIn order to be eligible for our Best Price Guarantee, the lower price, including taxes and fees, must be for the same exact reservation that you booked. As a gesture of goodwill, I will submit a refund request in the amount of USD for your reservationThis is the difference between your offer price per day of USD and the USD per day rate provided on the emailThe refund request will be reviewed by our management team and if approved, it may take 7- business days to be processed We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11547327, and find that this resolution is satisfactory to me
They changed the refund to $for the last two nights
Sincerely,
*** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.I understand that you would like to get a refund due to an unfortunate incident you had experienced with the hotel years agoI know that you are not happy about this experience and we
appreciate your time for sharing your feedback with usWe have processed a full refund of $back to the original card usedI will not be able to take out the property from our list but I will contact the appropriate people at the hotel to share your concerns.Our sincerest apologies for any disappointment causedFeedback such as yours greatly assist us in improving our service.Sincerely,Executive Offices

Hello. Please see the response we have sent to our customer below.Dear Ms*** Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in
our Executive Offices. I understand that you had an issue with your hotel accommodationWe truly apologize for the inconvenienceWe have reviewed your case and decided to refund the hotel portion in fullYou will be receiving a refund amounting to $379.53. Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Also, thank you for bringing this issue into our attentionThis has been escalation to our Hotel Team for necessary update. Thank you for giving us the opportunity to assist you, and I hope you find this information helpful. Sincerely, *** ***Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. I understand that the consumer selected a discounted, specially priced vacation package, and requests a breakdown of each component
We are unable to breakdown the
charges or provide an itemized receipt for each travel component for package reservations because we combine special prices together for each component selected by the consumer into one discounted rateThis discounted rate would not be available if the consumer purchased the travel components separatelyThe total amount of the package was presented to the consumer prior to purchase on his/her contract page
Package providers, including Priceline, cannot break out components of a package because travel suppliers (hotels and airlines) only agree to provide discounted vacation package pricing if the components are bundled. This allows the suppliers to provide discounted pricing without undercutting their own retail rates. Since this is an industry standard, a reasonable customer would expect that a package price cannot be unbundledWhen the customer selects the package, he is provided one bundled price and is informed that he is saving money by bundling the components together in a package as opposed to purchasing the components separately
The package price clearly disclosed that it was a total price, inclusive of all taxes and feesAs noted on the attached contract page, the total vacation package price is disclosed prior to purchase, and includes all taxes and fees
The consumer clearly chose to make the package purchase with the understanding that her/his total purchase price was inclusive of each travel component and taxes and fees
I appreciate the opportunity to clarify
Sincerely,
ND***
Executive Offices

We are writing to let you know that we received your Revdex.com response in our Executive Offices. We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence We are sorry we did not provide you the answer that you are looking for and we thank you for your time Thank you! Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our record indicates that this matter has been addressed with the consumer
The reservation was cancelled and a full refund of USD was issued
Sincerely,
* ***
Priceine.com