Stahl Construction Company

The refund request needs to go through a review process, which
does take time to complete and may take up to business daysOnce processed, it will go back to the card that
was used to purchase the reservation
We apologize for any inconvenience and hope you found
this information helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will expect a refund of exactly $within weeks from the date it was issued, which will be no later than 4/30/15, as Priceline stated in their response.If I do not receive an email confirmation from Priceline regarding my refund as well as the actual refund by 4/30/15, then I will reopen or resubmit a new complaint.I would still appreciate an apology from Priceline's very rude representative *** who refused to acknowledge that I had any valid cause for complaint, refused to review the paperwork I asked her to look at, and eventually disconnected the chat that I was engaged in with her.I will never do business with Priceline again and will make sure everyone I know is aware of this.Thank you for your assistance with this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so very much.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I spoke with Joe A*** on December 2, He advised me to check-in, pay the resort fee and he would issue credit for the amount of the resort fee I checked into the hotel later that evening Paid $in resort fees I was not issued a credit Really? I guess lying is just a side effect of the scamming and cheating It's like i'm paying for a room I've already paid for Where do you draw the line?
Sincerely,
** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

HiPlease see our summary of this case below Issue: - Customer’s airline requests on our website were rejected; however, she claimed that she was charged $for the
insurance.- Customer sent us a copy of her bank statement showing $charge from Priceline. Actions Taken: - I checked her record in our system (both accepted and rejected requests) and there was no record of $charge or authorization.- With SOD’s assistance, we checked Paymentech for any $transaction using her complete card number and no record found.- I called her bank and they confirmed $authorization from Priceline last Jan25, (same date that appears on the statement); however, unless they have the customer on the line, they cannot confirm if it was actually posted or reversed.- I spoke with *** *** and was advised that the bank confirmed the $being an actual charge; however, she refused us to contact her bank.- Customer no longer want us to contact her since she already disputed the charge. Resolution: - Customer refused to be assistedShe advised us to address the issue once her bank notify us of the dispute.- Case is closed for now

Complaint: ***
I am rejecting this response because: When a customer goes online to find a room in a hotel in a distant city, the way we can judge and compare prices are by the daily rate presented to us on the Priceline web siteBased on the ridiculous response from the company, I guess that the daily rate is only the disclosed information we are to base our decision onIt also indicates that if there are other fees involved such as MANDATORY VALET SERVICE, because there is no street parking and the hotel does not have free parking for their clients, we are just supposed to accept any additional charges the hotel decides to charge usWhat if the hotel said the room was $per night and then when you checked out they charged your card for $for parking? Are we just stuck with such a foolish policy? I agreed to a charge of somewhere around $for a two night stayAnd then when we got there at in the morning from the airport we were then informed that should we like to park our rental car we would have to pay another $for the privilegeI do not know about you, but this is very much a bait and switch kind of operationIt is unethical and should not be tolerated at any time in an ethical business transactionI will be contacting the *** Corporate Headquarters to advise them of the kind of practice involved in their operationIf I get no satisfaction there, then I will contact the City of *** licensing division to see how they feel about such unethical business practices going on in their cityI have all the time in the world to pursue this in every way possible and do my best to tarnish the reputation of *** and Priceline until I get satisfaction
Sincerely,
*** ***

Roman">Our records indicate that a refund for $1,was issued on May 26,

HiPlease see the response we have sent to our customer below. Dear *** *** Thank you for taking the time to contact us regarding your hotel reservation at the * *** * ***e under Trip Number *** I am writing to let you know that we have received your RevDex.com complaint in our Executive OfficesI understand your request to cancel the reservation, and please accept our apology for any confusion regarding the "Free Internet" amenity included in your reservationI reviewed your reservation and see that it has already been cancelled for a full refundPlease allow a few business days for your bank to post the refund to your accountShould you require additional assistance, please feel free to reply to this email. Again, thanks for reaching out and I hope you have a wonderful day. Sincerely, *** ***Executive Offices

HiPlease see the response we sent to the customer. *** *** ***, Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you encounteredWe understand you are requesting for a refund of the difference because you advised you found a lower rate for the same exact ItineraryPlease note that some airlines and some travel agencies offer special reduced rate faresPriceline does not offer special reduced rate fares for military personnel, bereavement, seniors, children and infants, or group discountsYour reservation does not qualify to our Best Price Guarantee because the price available through *** was not for the same exact fare. Furthermore, your reservation was canceled per your request for a full refund of USD on January 24, A cancellation was the best option you had available at the timeSo, you can book the Itinerary you advised you found available at a lower rate through a different travel agencyOnce a reservation has been canceled, it cannot be reinstatedPlease note that prices change depending on availability and constantly changing inventoryThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysWe apologize, we are unable to issue any further refunds or compensations. Thank you for your time and we hope you find this information helpful. Sincerely, *** ***Executive Offices

In order to locate the referenced reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase
Thank you,
N D***
Priceline.com

Complaint: ***
I am rejecting this response because:I contacted Priceline the night of 11/24, so according to their response, my reservation should have been cancelled thenMy phone records would show this callInstead, I was told they couldn't do anything without speaking with the hotel manager at AM the following morningAdditional phone calls only netted me the response that my request had been elevated
Sincerely,
*** ***

Our record indicates that this matter has been addressed with the consumer and a refund was issued by the hotel
Refund Amount: $
Refund Reference Number: ***
Sincerely,
N D***
Priceine.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion***, advised that they were in contact with the consumer directly and addressed this matter youA full refund plus a one night reservation guarantee was provided I am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

Complaint: ***
I am rejecting this response because: typical business that upon notice to the trip insurance that I can't do the trip for a legitimate reason, tells me to talk to the company, the company tells me to talk to the trip insurance, and you think i'm going to accept this, you can keep the negative mark, no I do not accept a "screw off" style remark with lets pass the support buck
Sincerely,
*** ***

I have received the consumer’s additional commentsAs
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionUnfortunately, there
is nothing we can add to what has already been stated in our previous correspondence. I am sorry that we are unable to assist the
consumer any further in this situationThe following was sent to the consumer
addressing this inquiry
Sincerely,
ND’***
Executive Offices
*** *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** ***l & *** *** * Fullerton for Trip Number ***
I am writing to let you know that we have received your
email and your Revdex.com concern in our Executive Offices
We understand that you are not happy with this policy and
we really wish that we could give you the resolution that you are looking for;
however, we are unable to process additional refund other that the $
refund that we have provided as a one-time exception
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful
Sincerely,
Jenn H***
Executive Offices

Dear Mrand Ms***,
We are contacting you today regarding your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you requested to purchase
a Pay When You Stay reservationWe apologize for the inconvenienceWe reviewed your concerns further and escalated this to our Hotel TeamWe appreciate that you took time to bring this to our attention
We would like to request for a copy of your bank statement showing the overdraft fees incurred for this bookingYou may send it as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than 2MBAlso, you may send it to fax number ###-###-####Once we receive your fax, we will validate and may consider to reimburse the fees
We apologize for the inco**enience and hope you found this information helpful
Sincerely,
Zadhy S***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your vacation package reservation under Trip Number ***
We are sorry to hear about your loss, and we thank you for taking the time to send us your comments
We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices
We understand your request to change the dates of your reservation due to a death in the family
We have reviewed our records and determined that your airline reservation was changed with the airlines waiving their exchange fees and priceline waiving our service fees, so you were only responsible for the fare difference
We also determined that the hotel portion of your reservation has been cancelled with a $fee, and that you have been refunded for $
We have reached out to the hotel on numerous attempts to request for an exception to waive this fee on your behalfWe apologize, however, we were unable to obtain approval from them to refund the cancel fee
Again, please accept our deepest condolences on your loss
Sincerely,
Nico T***
Executive Offices

Complaint: ***
I am rejecting this response because: Myself and Priceline contacted *** ***, and *** *** said that they don't have anything to do with the situationThe transaction was strictly between Priceline and the customer*** *** only refund customers that purchase tickets directly from them*** *** actually advised that Priceline should give back our full refund and it's all recordedOn the 14th of December, a supervisor from Priceline told us that we would lose the cost of the ticket and get back the taxes on the ticketThis is the breakdown;Ticket cost: * = 860.28Ticket taxes: * = 1743.60Due to their terrible service, after going back and forth with them, the supervisor at Priceline stated that we would only receive the amount of $Later on they told us that between the first and second week in January, we should get our refundOn the 2nd of January, I received an email stating that I should call to receive my refundsI called and their supervisor kept me on hold for almost an hour, and told me that I would be charged $each off ticketI reminded them as per the last conversation, I was supposed to get back the ticket cost and they kept lying that *** *** told them to take out $eachThis is really frustratingPlease help meWe called *** again and they told them that Priceline should stop lying to their customersAlso they reiterated that they don't have anything to do with my fundsI asked for the recordings of September 14th and December 21st and 24th respectively, but they insistedBecause from that conversation, they offered to give back out full refund or there won't be any extra charge if we rebookedThank you so much for your help
Sincerely,
*** ***

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer selected and authorized the
purchase of a non-refundable reservationI am truly sorry that the consumer’s
selected purchase is non-refundable and we are unable to assist the consumer
any further in this situation
Sincerely,
** ***
priceline.com
This checkout page for trip number
*** was submitted on 2015-02-21:27:
Please Review Your
Request
Star Moderate Hotel, ***
Area
Which hotel will I get?
CheDate:
Wednesday, May 13,
Check-Out Date:
Monday, May 18,
Region
***, **
City Area:
***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Free Internet
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
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Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may
or may not be one that you have seen during a hotel search on pricelineAny
sorting or filtering options previously used will not apply to this Name Your
Own Price requestPriceline will immediately charge your credit card the
total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
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credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
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optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
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reviewed your request, please initial belowRemember that you agreed to
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hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy