Stahl Construction Company

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $ was issued on 7/23/
Sincerely,
* ***
Priceine.com

Dear Ms***,Thank you for taking the time to contact us regarding your reservation with United Airlines for Trip Number ***.I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you have to cancel this trip
due to your current medical conditionI am hoping for your immediate recoveryUnder circumstances, your reservation is restricted and it is not to be changed or cancelledWe will try to request an exception to our travel partnerIf you can please provide us medical documentation as proof of your inability to travelIt may help increase our chance in getting an exception for you.Please fax to us directly your doctor's note/certification to: ***Please include in your fax the Trip Number *** and your name so that we can associate your fax to your reservationYou may also reply to this email and attach the needed billing statementThe attachment needs to be a PDF or JPG file no larger than 2MBAny attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A***Executive Offices

From: K** *** ***] Sent: *** *** *** *** *** ** To: i*** C** ***
*** *** *** hi Madelyn Thank you for your assistance. Priceline, although I figured out the problem on my own after a few hours of panic, are still sending me his emails and no one has said anything about his personal information being sent to me, and continues to be sent to me. There's a larger issue within Priceline and an executive should contact me to go over these emails I am continually receivingAgain, I cannot get through to them for they make it hard for customers to call inThanks, *** *** *** ** ***

Complaint: ***
I am rejecting this response because: I am still waiting on a refund and all I have recieved is an apology and a 5% off next hotel stay couponOnce I finally receive a refund I will gladly accept
Sincerely,
*** ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to John Garrett, he requested a refund for his rental car reservation due to a change in plans; however, was unable to obtain a refundAttached hereto, is a copy of
MrGarrett’s initialed contract page authorizing the non-refundable terms and conditions of his selected purchaseOnce again, thank you for getting in touch about this
Sincerely,
ND***
Priceline.com LLC

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund
on your past hotel reservation due to the wrong dates being entered
We reviewed your reservation details and confirmed our
representatives contacted the hotel to see if an exception could be made, but
we were advised the reservation could not be changed or cancelledWe are sorry
if the wrong dates were entered by mistake; however, your reservation is truly
non-changeable, non-refundable and non-transferableWe are truly unable to
offer a credit or refund as requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

Dear *** ***Thank you for taking the time to contact us regarding your rental car reservation with *** *** *** *** *** ***We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have
issues with this rental car reservation.In order for us to research this further, please send us the email you received for this reservation showing your wife's name as the driver.We look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding the charges on your hotel request for Trip Numbers *** and ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
As part of the request
process, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedDepending on your bank, and in most cases, authorizations or pending transactions are removed within three to at most seven days
We are unable to speed up the process since we do not have access to your bank's systemHowever, if you still see these charges/pending transactions on your account, you may send us the copy of your billing statement showing these charges along with the following information to assist us when contacting your bank in order to locate the authorization
- Billing Name
- Form of Payment (i.eCredit Card or Debit Card)
- Name of bank
- Bank's phone number
- Last digits of Social Security Number
Please send the billing statement as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.
I hope you find my reply helpful and thank you for your time
Sincerely,
Jenn H***
Executive Offices

Dear Ms***,
We are writing to let you know that we received your Revdex.com concerns in our Executive Offices regarding your airline reservation for Trip Number ***We understand that you are requesting a refund for the airline ticket cancel fees charged and collected
by the airlineWe apologize; however, we are unable to process a refund for cancel fees or any difference in fare
Our record confirms that on September 29th we offered to correct the name on the ticket or, refund the ticket less a cancel fee; however, no decision by the caller was provided at that timeOur representatives advised that a callback must be made prior to flight departure in order to address the issue
Our record further confirms that on November 16th, we received a call back requesting to complete the name correctionHowever, upon contacting the airline, we were unable to obtain the waiver from the airline as their special services department was closed at that time and the representative advised that a call back was required during business hours in order for the airline to assist
Unfortunately, we did not receive a call back during business hours as requested, and the next contact occurred only after you missed your departure flight
Please know that our ability to assist you is dependent upon airline policy
We apologize for the inconvenience and hope you found the information helpful
Sincerely,
Zadhy S***
Executive Offices

Roman">Our records indicate that the *** Corporation made an exception to their cancel policy and agreed to refund the consumer's reservation in the amount of $

From: *** *** *** *** Sent: Thursday, April 14, 2:PM To: Revdex.com Subject: Re: Your complaint has been received Hello this is *** *** and I am contacting you because of the complaint I filed to Price line (Itinerary trip number *** *** *** ***) I have not heard or received any response from Price line, concerning it to get a refund concerning their policies alone for amenities with the hotel reservations70% of the things that I do I access/ do business through the means of the Internet so you see even a few days of inaccessibility for me especially at this time can be a lossNow I will wait a couple of days in hopes that Price line will respond, because I choose to believe that they are a company that likes to resolve issues with customer (especially one such as myself who has been been paying hundreds of dollars per month to live at this hotel I am in being temporarily without one) in receiving SSI Benefits I do not have the funds to be paying for rooms at the same time, and in explaining the situation as it occurred Price line will be able to see as to why I was/am requesting a refund, and again their company policies alone would cause to respondSo as I said I will give it a couple days then go to plan BContact information ###-###-#### Thank you for help and look forward to hearing from you *** ***

Dear Ms***,
Thank you for taking the time to contact us regarding
your vacation package reservation at the *** *** *** Hotel for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand that you have issues with your hotel
accommodation at the *** *** *** Hotel
We have contacted the *** *** *** Hotel and
verified that they were having renovations during your stayThey have
undercover security within the hotel vicinity and the $deposit was
released/refunded to your card upon your check out last June 10,
We apologize for any inconvenience; however, if the
renovations are minor, hotels will make a business decision to stay open
Our records show that the rate you purchased is
non-refundableAs an exception, on top of the free breakfast that the hotel
has provided during your stay, a refund for $was issued today, June 12,
We will issue a refund to your bank within one business
dayYour bank will then post it to your accountThe bank processing time
varies so please check with them if you do not see it in your account within a
few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** Hotel And *** *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices
I understand that you had an issue with this propertyI reviewed your reservation in our system and I apologize; however, we cannot offer any refund or compensation for this used bookingUpon contacting the property, we confirmed that the *** *** is within the hotel premisesIt may not be near the rooms of the property; however, it is very accessible for guests staying at the hotel We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I have received my refund for all of my expenses related to this issueThank you so much for your intervention in this issue I really, really, appreciate you and everything you do
Sincerely,
*** ***

Roman">Our record indicates that a refund in the amount of $was issued back to the same card that was used to place the request

Dear *** ***
We contacting you today regarding your hotel reservation
at the *** *** *** Airport booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we
understand, you
would like to be refunded in full for your reservation due to some issues you
had at the hotelWe apologize for any inconvenience this may have caused
I checked our records and verified that the 25% refund of
$was processed back to your account last March 30, Bank processing
time varies so please check with them if you don't see the refund posted to
your account within the next few daysI submitted a refund request in the
amount of $which is the remaining 75% of the total cost of your
reservationThe refund request will be reviewed by our management team and if
approved, it may take 7- business days to be processed
As an apology for the inconvenience, below is the 30%
coupon code that you can use for a future hotel reservation The coupon code
will provide a 30% discount excluding taxes and fees for your next Express Deal
Hotel reservation on our website
Coupon Code: ***
Expiration Date: March 31,
We have also forwarded your feedback to our Hotel Team so
that the information can be updated on our websiteRest assured that
everything has been noted and your feedback will be passed on for documentation
and reference
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because: I'm not sure that you understand, that by the time I found out about the ticket cancellation, it was too late to book anything else for the winter holidays and therefore, I am without a vacation this winterI work for an education nonprofit and don't have money to spareSo not only will I be going more than a year, now, without a vacation, but I cannot afford one this yearThis is ridiculous that you'd allow something like that to happen. Additionally, Priceline clearly does not have their things together, because all last week (when the trip was supposed to happen), I was getting notification messages from Priceline about "flight updates" for each leg of my flightSo apparently, it is still in your system that I was flying in spite of the fact that the flight was cancelledThis is very disorganized and not professional at all. Regarding my *** *** flight, I appreciate that now, a couple of weeks after I made my initial complaint and a Revdex.com complaint later, you're willing to reimburse me for my flightBut right after I wrote my initial claim, I called *** ***, and spoke to someone with a heart who allowed me to re-book using the flight credit without a penalty because of your stupidity - they felt bad for me. As such, I am sticking by my original claim that I require a flight credit from you guys to book a future vacation to *** (or somewhere similar) since you ruined my winter holiday.
Sincerely,
*** ***

We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at the *** *** *** By *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that
you found a cheaper itinerary on our websiteWe reviewed your information and did not find the same exact itinerary with a rate of $per nightThe lowest rate displayed is $which is higher compared to your original bookingHowever, we will be making a one-time exception to refund your reservation in full
If you decide to cancel your reservation, please contact us directly at:
###-###-#### before December 11, The Executive Office hours are
9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada
Thank you for choosing to contact usI look forward to resolving your issue
Sincerely,
Frich A***
Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to change your check in date to April 20, or cancel your reservation for a full refund I checked our records and see that you booked a rate that
is non-changeable and non-cancellableThis policy was presented on your contract or check out page prior to bookingWhen you continued with your purchase, you indicated that you agreed to abide by the terms and conditions of this offerWe have sent a separate email with a copy of your contract page for your review We also contacted the hotel but we were unable to obtain an exception on your behalfTherefore, I regret to advise that we are unable to fulfill your request to change or cancel your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices