Stahl Construction Company

Complaint: ***
I am rejecting this response because:
I am still awaiting a full refund as I bought trip insurance and requesting the help of the Revdex.comtrip
reservation for *** ***
Sincerely,
*** ***

HiPlease see the response that we sent to the customer. *** *** *** Thank you for taking the time to contact us regarding your trip and hotel reservations at the *** *** *** *** At *** *** *** *** Hall for Trip Numbers *** *** ***
*I am writing to let you
know that we have received your Revdex.com concern in our Executive Offices. We understand that you would like to change the return date from October 31, to October 27, 2016. Our records show that your airline tickets are non-refundable and non-changeableThe rental car portion is non-refundable, non-transferable and non-changeable even if the reservation is not used.In addition, refunds or cancellations for your hotel reservation are not available after noon local hotel time on your day of arrival (Monday, October 24th). However, you can return the car earlier than your scheduled drop off date, but we are unable to issue a refund for unused days. Please note that as a one-time exception, your refund for your hotel reservation has been processedA refund for $was issued on October 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days. We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful Sincerely, *** ***Executive Offices

Dear Mr***,
Thank you for contacting us regarding your reservation at the *** *** *** *** *** Area booked under Trip Number ***
We reviewed your reservation and confirmed the hotel you received is rated properly; however, we consider you a High Value Customer because you have used us multiple timesWe value your business and have processed a cancelation to the reservation for a full refund to be issued back to your credit cardPlease allow approximately 3-days for the funds to appear back to your account
Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else
Sincerely,
Teddi C***
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** * *** ** *** *** *** *** *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation As a one-time exception, your refund for the remaining cost of this booking has been processedA refund for $was issued today, June 24, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePrior to purchase, the consumer was provided with a contract page disclosing the terms and conditions of the selected purchaseThe consumer was asked to review and authorize the terms and conditions of the purchaseThe consumer’s contract page discloses the following: Baggage Fees are not included in your trip cost
Baggage Fee Information Listed below is the baggage fee policy for the carrier(s) in your selected itineraryBaggage fees are not included in your trip cost and are the traveler's responsibility to pay to the airline directly
I am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

In
accordance with Revdex.com guidelines, priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide
easily-accessible, unsubscribe options from future emails to all customers. We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter
Sincerely,
ND***
Executive Offices

Complaint: ***
I am rejecting this response because:*** *** ***
*Thank you for the responseHowever, you have some of the most significant details incorrect! Mainly in that I never used the reservationI didn’t check in or even visitWhat happened was that once I saw what your system had booked for me, I immediately spoke to one of your chat representatives to make it clear that this hotel was NOT acceptable because of three primary reasons: First, it was consistently reviewed as being unsanitary (dirty), not only on Priceline’s own site, but by most other reviews on different sites as wellSecond, your commercials indicate that you will provide a “Brand Name” hotel, and to me that means a name I would at least recognize, or possibly a chainLastly, although star ratings can certainly be subjective, NO REVIEW ANYWHERE agrees that this is a three star hotel. Please realize that I have been a Priceline customer for MANY YEARS, and booked with your site multiple timesI voiced my objection INSTANTLY with your chat representative, and indicated that I would be happy to take a credit for use in a different hotel if a refund was not an optionThe representative responded with some canned responses that I would expect to see if I were being scammed, but this is not what I have come to expect from Priceline. Since I never visited, checked in, nor stayed at the hotel, I disputed the charge on my credit cardBecause of your representatives complete mistreatment, I used another reservation service and booked a different hotel for the dates in questionAt this point, Priceline has basically just taken my money and provided NO SERVICEWith pretty much any reputable business, if you collect a fee, and either don’t provide a product or service, or if that service is sub-par and deemed unacceptable, the customer is entitled to the money back, especially if the service is not accepted and/or not usedWhich in this case, it was not. You still have a chance to make this right by means of a refundIt’s a small price to pay to keep a customer
Sincerely,
*** ***

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel you received doesn't have a casino and you would like to be refunded We checked our records and verified that casino was guaranteed for your
reservationWe contacted the hotel and they confirmed that they don't have a casino and the nearest casino is blocks away from their propertyWe apologize for the inconvenienceWe have forwarded your issue to our Hotel Team so that the hotel information will be updated on our websiteRest assured that your issue has been noted and will be forwarded for documentation and reference As an apology for the inconvenience, we processed a 20% refund of USD for your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Executive Offices

Dear Kristi Luppold, Thank you for taking the time to contact us regarding your hotel reservation with *** *** *** Inn for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand you
would like to get a refund for the night penalty that was deducted when the reservation was cancelledThe type of reservation you purchased is non changeable and non refundable but the hotel made an exception and allowed us to cancel it with a fee which was equivalent to your night staySince you agreed to cancel less the night penalty your entire reservation was cancelled and cannot be used We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: This is a common business practice in *** I really did not expect a (real) resolution to this problemThis is what I have learned, is a "bait and switch" situationIt is like credit scoresWhen I bought my last vehicle, my credit score was 720, according to the credit servicesWhile my financial situation was evaluated for my vehicle purchase, I was told my credit score was I asked how this was possible because I had copies of my credit scores from the credit bureausThey finally told me that the vehicle AND housing markets use a different method to determine your credit scoresIn other words, they make it impossible for an individual to get a better interest rate because the credit score THEY will determine will always be lower than what the big credit bureaus say your score isMore money will be made"The *** way of doing business""Bait and switch"Make a person feel they are getting a good deal, then hit them with something else worse. The travel industry is doing the same thingTell people they can rent a car for $a day, but never tell you how to do itYou spend an hour on the computer, trying different dates and you NEVER come close to the $Hotel industry is the same wayIt is the *** way of doing businessI spend a fair amount of time on my computer researching the deals offered in the emails I receiveI have NEVER found any instance when the deals were true. I was hoping that the Revdex.com could do something about advertising, but again, it is the *** way of doing business
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, he/she selected Priceline’s Name Your Own Price service and received accommodations at a property that does not offer a pool as an amenity at the time of the guest’s stayWhen selecting a reservation, the consumer is provided with the details of the purchase, including any amenities associated with each reservationIn this case, the consumer selected a Name Your Own Price hotel room reservation that does not list or guarantee a pool as an amenityWe are sorry that we are unable to assist the consumer any further in this situationSincerely,
Sincerely,
ND***
priceline.com

We are contacting you today regarding your reservation at the *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your reservation was booked for the wrong
date and you would like to be refunded We checked our records and verified that your issue has already been addressed by one of our Chat Service representativesAs per cancellation policy, your reservation is truly non-refundableHowever, since the hotel agreed to provide an exception, we canceled your reservation and processed a full refund of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We are sorry that you were not satisfied with us and appreciate that you have taken the time to provide us with your feedbackWe demand the same service for our customers as any travel agency and we are truly sorry to hear of your experienceRest assured that your feedback will be noted and your issue will be forwarded for documentation and reference We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

I have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionOur Best Price Guarantee applies to every Air, Hotel, Rental Car,
Cruise and Vacation Package sold on priceline.comIn accordance with our price
guarantee policy, the lower price must be an exact match to the itinerary
booked on priceline.com, including the **me rental car companyThe lower rate referenced
by the consumer did not guarantee or list confirmation for the **me rental car
companyTherefore, we are unable to process a refund for the price difference
Sincerely,
ND***
Executive Offices

We have relooked at this customer's complaint to determine if we could provide a more favorable resolution. Below is the response that we have sent to our customer.Dear *** *** Thank you for taking the time to contact us regarding your reservation at the One U* *** *** * *** *** ** *** *** *** ***p Number ***
*We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you sent us a screenshot showing an itinerary with a cheaper rateWe reviewed your information and verified that the lower rate does not show the same dates and room typeIt also does not show the applicable taxes and the final amount to be charged by the hotelWe stated on the terms and conditions of our Best Price Guarantee that the cheaper itinerary must have the same exact details as your original reservation and the rate should be available to the general publicWe apologize; however, we are unable to process a refund of your reservation. I know you expect a different answer; however, there are no other options that I can offer. Sincerely, *** ***Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceAttached hereto, is a copy of the consumer’s initialed contract
page authorizing the non-refundable, non-changeable terms and conditions of the
selected reservation, including the passenger name, which was entered and authorized
by the consumer I am sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Thu Jul
00:16:EDT
We Recommend Trip Protection
Life is uncertain...plan for the
unexpected
Get the following protection up to the limits listed below and much more and
much more for $per person
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events
$
Baggage and Personal Effects reimburses for
lost personal effects as well as checked baggage throughout your trip
$50,
Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation
$1,
Medical Expense Coverage
$10,
Travel Accident Protection
24/
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services
We
Found a Great Deal for You
$
If you can raise your offer
price we can get you tickets for $per ticket including taxes
and fees
Departing Flight Information - Friday, August 7,
From:
*** *** *** ***
*** **
To:
*** *** *** ***
*** *** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
Returning Flight Information - Monday, August 10,
From:
*** *** *** ***
*** *** **
To:
*** *** *** ***
*** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
*** ***
*** ***
Summary of Charges
Airline
Ticket Offer Price:
$
per ticket
Govt Taxes, Airline Fees and Agent Fees:
$
per ticket
Airline
Ticket Trip Protection:
$
Declined+ Add now Recommended!
Number
of Tickets:
Airline
Ticket Delivery:
$
(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer milesPriceline customers are protected by
the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you
provided
•
You will be issued electronic ticketsRemember to bring
a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy My Tickets Now"
below, we'll immediately purchase your tickets using the payment information
you provided to usIn most cases, your complete flight itinerary will be ready
for you in secondsRemember, these tickets cannot be cancelled, transferred or
changed
*** ***
**
I have read, accept and agree
to abide by Priceline.com's terms
and conditions and privacy policy
Please note:
If you are ready to purchase, please select "Buy My Tickets Now"Due
to constantly changing airline inventory, ticket availability is not
guaranteedYou will be charged only upon a successful booking

Complaint: ***
I am rejecting this response because: nothing has been done I have received multiple emails promising to refund the money that is due to me, but so far no money has been refunded I will accept a response when the issue has actually been resolved and the credit has arrived on my credit card
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe have again reviewed the video recording of the consumer’s call to Priceline, and we have confirmed that the Priceline customer service representative entered the exact itinerary as booked with Priceline on ***.comThe customer referred to the *** Mini Cooper CCAR rental car and the video recording confirms that the price listed with ***.com for total charges including taxes was $Since the total charges were higher as compared to the customer‘s booking with Priceline at $134.06, we cannot process a refund of the difference in rateI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive Offices
This checkout page for trip number *** was submitted on 2015-11-16:44:
•
•
• AUTO
• AC
Unlimited Mileage
Compact Car with Unlimited Mileage
Pick-up: *** *** Intl Airport (***) *** ***
Drop-off: *** *** Intl Airport (***) *** ***
PiDate & Time: Wednesday, November 25, 2015, 08:PM
Drop-off Date & Time: Monday, November 30, 2015, 06:PM
Rental Car Company:
Total Charges
Days at: $/day
________________________________________
Total:$
Summary of Charges
Your Price Per Day:
$(per day)
Total Rental Days:
Subtotal:
$
Taxes and Fees: (details)
$
Total Charges:
$
Best Price Guaranteed
Prices are in US dollars
Driver Information
First
MI
Last
Driver's age at pickup
under 25?
Security Deposit:
Please indicate what the driver will provide for the refundable deposit required at the rental counter:
Credit Card Debit Card
The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items
Add Child Car Seats (Optional)
Flight Information (optional)
What Airline are you Flying? Your Flight Number:
Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits:
• Provides Primary Coverage
• Includes cost of repairs
• Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime
• If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be chargedIf the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation
• Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up
• You are guaranteed a car from one of the following major rental car companies: ***, ***, ***, ***, *** or ***
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned
Initial Here:PD
I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complai*** ***
I am rejecting this response because: I find it hard to comprehend that I need to repeat myself so many times to be heard speaking with your company You and your staff keep responding only to one half of my feedback (about the price guarantee) while not taking responsibility for Priceline's blatant advertising of the *** *** as a 3-star hotel, which is a meaningfully higher class hotel than it is You neglect to recognize that (a) I never would have selected this hotel if it was ranked or star (appropriate and consistent with other large travel company ratings like *** and ***r) and (b) how I feel it would be unfair for you to not change the class description on your site to be at parity with the lower class it is and what other internet travel giants acknowledge and (c) that I think it would be unfair to leave this hotel ranked 3-stars, which is deceptive to your future customers like myself who don't want to pay more for a lower class hotel or even stay in a lower class one in general I would request you re-read my prior messages more carefully paying attention not just to the comments about the pricing guarantee and respond again
Sincerely,
*** * ***