Stahl Construction Company

Complaint: ***
I am rejecting this response because: they are taking $ from a *** individual with visual perceptual plus *** for service not render.ed*** themselves stated Pricrline could make the switchAs a cetern I will contact every news outlet on this issueEven if they switched it they would still be making moneyI am switching from a week rental to a week rentalI want a SWITCHIt's that simpleI will contact every agency that has *** individuals to tell them of this blatant thieferyAlso they need to employ people that can expressively and receptively disseminate the English language
Sincerely,
*** ***

HiPlease see the response that we sent to our customerThanks.*** *** ***Thank you for taking the time to contact us regarding your reservation at the *** *** for Trip Numbe* *** We are writing to let you know that we received your Revdex.com
concern in our Executive OfficesWe understand that you are seeking a full refund of the reservation because you did not use the booking due to quality concernsWe reviewed your issue with our hotel partnerWe are sorry; however, they are unable to provide a refundThey explained that you left the property without even telling them any of your concerns and they were not provided an opportunity to assist youThe hotel has charged us in full for this reservationHowever, as a gesture of goodwill, we have processed a refund equivalent to 25% of your total reservation costAgain, this refund is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer Your refund has been processedA refund for USD was processed on November 3, The refund was processed through our system in one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any disappointment you experienced and thank you for your time. Sincerely, *** ***
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** *** ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you experienced issues during your
stay at your hotelWe reviewed your concerns with the property and made sure
that your experience is documentedSince you used your reservation, your hotel
is unwilling to offer a refundHowever; as a gesture of goodwill, we would
like to process a refund equal to 20% of your entire reservation costA refund
for $was issued on June 27, Your refund has been processed through
our systemIf you need to check the status of your refund, please contact your
bank directly to inquire about their processing time
We apologize for any inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you would like to cancel this rentalI
truly wish I can; however, only *** Rent a Car can assist you with your requestI have contacted their Reservations Center and although they cannot assist with the cancellation, they provided me the security code that you can use in cancelling your reservation onlineYour security code is *** I was advised by one of their representatives that you can either cancel the reservation online, using your confirmation number and security code, or you can email them regarding your request at *** Please be advised that you will be assisted based on the policy you agreed for this reservation We hope you find this information helpful Sincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionThe following was sent
to the consumer addressing this matterI am sorry that we are unable to assist
the consumer any further in this situation
Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you contacted us regarding a cheaper
rate was offered by *** Rent a CarWe see that you contacted us on July 1,
which is the same day as your pick-upAs stated on our Best Price
Guarantee terms and conditions, you have up until midnight the day before you
travel to contact us for your claimThe following is also stated on the
Collision Damage Insurance enclosed in your contract page"Allows for
cancellation with 100% refund up until requested pickup time"This
statement pertains to the Collision Damage Insurance itselfIt means that it
is cancellable before the pitimeWe apologize; however, your reservation
is restrictedIt cannot be changed, cancelled or refunded
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Frich A***
Executive Offices

Dear Ms***,
Thank you for contacting us via the Revdex.com regarding your reservation booked under
Trip Number ***
We thank you for your patience while we research this matter for youWe have
been in
contact with the *** Airlines Refund Department, and currently making
attempts to resolve this issue for youWe hope to be in contact with you in
to business days with a resolution
Again, we appreciate your patience while we continue to work to resolve your
issue
Sincerely,
ND***
Executive Offices

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondenceI am sorry that the consumer’s selected purchase is non refundable
and Priceline is unable
to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
*** *** *** *** * ***
*** *** *** ***
*** ** ***-Star hotel in the *** Area
Your room: Queen Beds - Nonsmoking Room - Free Internet, Mini
Fridge, Microwave
Amenities: Pet Friendly, Free Parking, Internet, Free Breakfast,
Swimming Pool, BEDDING
Guest Score: 7+
Check In: Sat, Jun 20,
Check Out: Sun, Jun 21,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** ** *** **
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $
Prices are in USD
Cancel
Policy
This rate cannot be cancelled, changed or transferred
Refunds are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to peopleSpecial requests (including preferences
for smoking or non-smoking rooms) should be requested through
your confirmed
hotel and cannot be guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this request
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is complete
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Thank you for your email We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding the refund of your hotel reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Your refund has been processedA refund for $was
issued today, July 14, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

In order to locate the
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Thank you,
* ***
Priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as Follows: Orbitz.com = Stars / out Guest Rating Expedia.com = Stars / out Guest Rating Travelocity.com = Stars / out Guest RatingWe evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotelWe are sorry to hear that the consumer feels that this hotel does not meet his/her expectationsWhen placing the request, the consumer agreed to accept any or higher star hotel within the area(s) selectedThis hotel does have a star ratingAll properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our websiteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectationsHowever, if the consumer experiences problems while at this hotel, the consumer should contact the hotel's front desk and provide them an opportunity to assistIf the front desk is unable to assist, we ask the consumer to please contact our Customer Service department for further assistance
Sincerely,
ND’***
Executive Offices

Dear Ms***,
Thank you for contacting us regarding your reservation with *** Car Rental booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your past rental
car reservation because you were unaware the request was accepted
We reviewed your reservation details and confirmed you were provided with an acceptance page seconds after the request was submitted, and the status of the reservation was checked on the website approximately minutes laterWe also confirmed you viewed the status of the booking times on the day of pick-upWe are sorry if you did not intend on purchasing a reservation; however, your request is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

The customer was contacted via phone. We offered to provide an exception and canceled the reservation.Ms*** was able to book the correct dates on our website. Sincerely Executive Offices

Our record indicates that the consumer was accommodated at the 4-star property -*** *** hotel The
customer was given the new trip number *** and was satisfied of the
resolution

Complaint: ***
I am rejecting this response for the following reasonsWhether a fee for a checked bag is applicable depends on the type of tariffAs evidenced in the document attached, it is nowhere indicated that the tariff is "mini" or "basic", which would make the fee applicableThis makes it certainly not unreasonable to assume that the tariff is something other than "mini" or "basic", in which case no fee is applicable as per *** *** websiteAppealing to Priceline's disclaimer does not address this issuePriceline, together with the airlines whose tickets it sells, should simply have the indication of the tariff (not to mention, a clear indication of what it means) so that customer have the means of properly verifying what services they are buying at least before they buy it (not to mention, after they buy it).To make things worse, the attached document shows what was reported on Priceline's website concerning *** *** policy, which is misleading since it indicates that *** *** charges no fee for the first checked bag in EuropeBut my point is primarily about hiding the type of tariffWith an indication of the type of tariff, even if Priceline does not want to explain what it means so as to induce customers to buy without full awareness of the limitation of the ticket, at least customers would be able to verify for themselves (*** *** website requires that one knows the tariff to obtain the information)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** *** ** ** *** *** *** *** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have reviewed your reservation and we understand that the original hotel was overbooked and was not able to accommodate your bookingWe then offered for you to be relocated to another hotel at no cost and refunded USD to which you have acceptedThe new reservation was confirmed, however, you decided not to use it anymoreUnfortunately, the hotel did not allow any refund for the new booking since the reservation was confirmed and the hotel reserved the room for you As a gesture of goodwill, we have processed a full refund for your original reservation for the amount of USD todayThis will make the total refund amount to USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank Since relocation was confirmed to which you agreed, we will be unable to provide additional compensationHowever, I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app Coupon Code: *** The above coupon code will give you 20% discount and will expire 6/1/This is a single use Express Deals hotel coupon valid on a future hotel Express Deal bookingDiscount applies before taxes and fees We apologize for any inconvenience and we hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:You falsely advertised full coverage insurance to me, and it did not cover enough for me to drive legally in my state. The reps that I had talked to on the phone in your company, agreed that I had full coverage and was legally able to driveIt took me finding out that I was not covered to get a solid response from your company, who then told me they were unable to do anything because the reservation had already started.I feel that I am being reasonableBare minimum, you should return the insurance charge that you falsely advertised to me.
Sincerely,
*** ***

According to the consumer, on April 12, 2014, he selected *** *** *** Airport, and Priceline changed his selected airport to *** AirportTherefore, the consumer is requesting a refund for his ticket
“On 4-12-2014, I purchased a plane ticket thru priceline.com, departing from ***
*** *** ***, to what was suppose to be arriving at *** *** *** International AirportAt the last minute ,before my ticket purchase was made final, Priceline automatically changed my arrival Airport to *** *** *** in Austin Texas, instead of what I selected, which was *** *** *** ***.”
Please note that the consumer selects, and also authorizes the departure and arrival airport(s) prior to purchasePriceline does not select or change the airport(s) selected and authorized by the consumerThe consumer selected a restricted non-refundable, non-changeable airline ticket for greater savings
I am sorry that the consumer’s selected reservation from April is non-changeable and non-refundable and we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com