Stahl Construction Company

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like
to get a refund for your unused reservationWe apologize that you
were not able to use your reservation; however, because the reservation is
prepaid, this is non-refundableWhen you missed your scheduled chedate
the hotel considered you a ?no-show? and released your roomsThis is standard
procedureIf you had purchased your reservations from another travel company
or directly from the hotel, the reservations would still be non-refundable
Prior to booking, we provided a contract page which has
the details of your request, including the name on the reservation, dates, and
the terms and conditionsWhen you submitted the request, you have confirmed
the information to be correct, and agreed to the terms and conditions of the
reservation
We apologize for the inconvenience and thank you for your
time
Sincerely,
Zadhy S***
Executive Offices

Roman">Our records indicate that a refund for $was issued on June 4,

Complaint: ***
I am rejecting this response because:We don't know who got our money without honoring the agreement - is it *** *** *** *** or Priceline.com?I understand everything Priceline has stated in response to this complaint Again, I reiterate, those I spoke with advised that disputing the charge with my credit card bank holder may be an option to pursue But I was never advised that my reservation would be cancelled While the charge was reversed on my charge account, it was then in fact charged back to me At no point, was I advised that I no longer had my accommodations cancelled After arriving at the hotel in *** *** is the first we learned our room had been cancelled The *** *** does not have receipt of the funds charged to my credit card Because we were told that it was not possible to cancel the reservation, and we had paid the money, we arrived at our destination as originally agreed to with Priceline only to find out that the reservation had been cancelled No one can tell us who was able to take our money with no obligation to honor the terms of the agreement Therefore, is it correct for me to understand that this is the method that Priceline offsets their discounted prices? In other words, who has received the funds for a purchase I paid for a hotel in *** ***At the time I made the reservation I explained to Priceline that I was naive to the process and I honestly believed I would have an opportunity to accept or reject the option provided to me For that reason, I made an immediate call to Priceline.com in the hopes for an amicable resolution Bottom line is, we paid for accommodations, arrived at the hotel, did not have our room available, and some entity has profited - unfairly at the dissatisfaction of an honest consumer At the very least is it possible to receive a voucher of equal value from whomever has kept our money to use at a future time?
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We apologize if the consumer found our customer service to be unsatisfactoryWe take your comments very seriously and have forwarded them to the appropriate individuals including the representative named by the consumer for consideration and coachingWe apologize for any inconvenience experienced by the consumerAdditionally, airlines adjust their schedules for a number of reasons and do not communicate why the change occurred when notifying travel agents or customersIn the event of an airline schedule change, the airline will typically rebook the reservation on an alternate flight closest to the original departure time Our ability to assist due to an airline schedule change is dependent upon the airline's policyThe change to the consumer’s reservation is a result of the airline modifying their schedule
Sincerely,
ND***
priceline.com

Complaint: ***
I am rejecting this response because: I experience the information provided when I was choosing to make a reservation (which said that I could make a reservation with no risk because I could cancel with no penalty within hours) is misleading, because when I got to the point of actually making the reservation, I had to read the fine print to discover that it was not necessarily so, depending upon the flight I selected This I find to be less than upfront and totally honest I am disappointed in this, because I have always used Priceline to make reservations for hotels and flights, but I will hesitatate to do so in the future I appreciate the effort on the part of Priceline to satisfy me with a discounted hotel reservation, but that does not satisfy me in that it does not address the concern I have about the promise to be able to cancel a reservation within hours, that is only possible on certain flights, but that is not stated upfront
Sincerely,
*** ***

Consumer
Date Sent: 1/12/6:41:PM Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:I found the website very misleadingMy selections were clear and while I am not an attorney by trade accommodations for people was never the intentPlease refund immediatelyThanks
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** All Inclusive under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI
understand your request to cancel the reservation because it was booked for the incorrect location I apologize; however, your reservation is truly non-changeable and non-refundableWhen we found a hotel partner willing to accept the rate, we immediately charged your card to secure your reservationOur hotel partner accepted the rate on the condition that your reservation would not be changed or cancelled I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I need to redirect my complaint to the correct company, which is ***
*** ***

Dear Ms*** Thank you for contacting us regarding your reservation at the *** *** ** *** *** *** - *** *** for Trip Number *** We are writing to let you know that we received received your Revdex.com concern in our Executive OfficesWe understand that you
are contacting us due to the location of your confirmed hotelWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and documented it for future reference
Dear Ms***
Thank you for contacting us regarding your reservation at the *** *** ** *** *** *** - *** *** for Trip Number *** We see in your record that the hotel you received is within the area you requested during bookingWe attempted to resolve your issue with the hotelUnfortunately, they are not allowing any refund since the reservation was usedTh* *** *** ** *** *** *** - *** *** *as charged us in fullHowever, as a gesture of goodwill, we came to a decision to refund 20% of your total reservation costThis refund is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customerYour refund has been processedA refund for $was issued today, September 30, The refund will be processed through our system within one business day*** will post the refund to your account*** *rocessing time varies, so please check with them if you do not see the refund in your account within a few business daysOnce again, *** *** our apologies for the inconvenience you experienced with this reservationSincerely, *** *** Executive Offices

The customer was contacted via phone and informed of our decision to refund the reservations

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation at the Ramada Hotel Gateway for Trip Number ***
We are writing to let you know that we received your
email in our Executive Offices
We understand you are requesting for a tower
roomPlease
note that special requests will depend on availability at check in, is at the
hotel's discretion and there may be an additional fee payable to the hotel as
incidentalsWe reviewed your information with our travel partner and verified
your request for a tower room is considered an upgrade at the hotel once you
check inThe hotel may charge you an additional fee from USD per room
per night or higher depending on the availability at check in and is not
guaranteedAs a one time exception to the cancel policy, we can offer you a
cancellation for a refund of the room and tax in the amount of USDThis
option would allow you to rebook at retail rates where in you have an option to
choose a specific room type; however, the rates will depend on availability
Please note that the travel insurance in the amount of
USD per room per night is non refundableThe
exception will only be available before 10:PM local hotel time on April 24,
We hope you find this information helpful
Sincerely,
Junko A***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was
issued
Sincerely,
* ***
Priceine.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they asked for a screen shot on 1/8/which I providedThey said they would respond in a day or two after they got the screen shot It's been a week and I haven't heard back one way or the other
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your *** Air Lines reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand
you advised you intended to book your reservation for April 28-We reviewed your reservation and verified both departure and return dates selected prior to purchase was April 28, Our ability to change or cancel an airline reservation depends on the fare rules associated to your ticketThe fare rules is governed by the airline and we as a travel agency has to abide by the fare rulesIn circumstances, if changes or cancellations would be allowed by the airlines fare rules it will only be available before your departure date and timeWe apologize; however, we are unable to waive the airlines feesIn order for you to make changes to your reservation, you will need to speak with one of our Air Travel Services TeamKindly call *** ** ***Please have your Trip Number available when you call We hope to hear from you soon Sincerely, *** *** Executive Offices

Dear Mr* ***
Thank you for taking the time to contact us regarding
your reservation at th* *** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand that you encountered issues at your hotel
We reviewed your booking and we apologize for the inconvenienceRest assured
that your issue has been documented and shared to our management teamA refund
in the amount of CAD which is equal to 20% of your total reservation cost
was processedIf you need to check the status of your refund, please contact
your bank directly to inquire about their processing timeThis compensation is
not intended to place a value on your experienceIt is meant to emphasize our
commitment to you as our customer, and encourage you to use our website for
your travel needs
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich ***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** ***a Beach Hotel for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our
Executive Offices We understand that you have issues with this hotel reservation We apologize for the confusionOur Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the differenceTo initiate your claim, you should call us within hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservationThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy (please see attached) This information is available onlineThe following are the URLs where you can find the information about our Best Price Guarantee. *** *** Please note that your reservation was neither an Express Deal or Name Your Own Price? reservationBecause of this, to initiate your claim for our Best Price Guarantee, you should've contacted us within hours of booking your reservation When you contacted us on March 17, 2017, which was also your check in date, the reservation no longer qualifies for our Best Price Guarantee We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear M** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** - *** ***y - S***
Mission for Trip Number ***
We are writing to let you know that we have received your
Revdex.com
concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We provide hotel chain examples for illustration of what
you may expect when choosing a star levelWe do indicate that the brands shown
are only examples and may not be a part of our programEvery hotel is
different and not all hotels within a certain chain have the same star level
rating
We apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Tripadvisor.com = stars
Expedia.com = stars
Hotels.com = stars
Per our Quality Experience Guarantee, your hotel has been
star-rated by Priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet Priceline's strict quality standards.
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, as a
one-time exception, we can cancel this reservation for a refundShould you
wish to cancel this reservation, please respond to this email before July 10,
Cancellation or refund may not be available after this date
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn H***
Executive Offices