Stahl Construction Company

Dear *** ***
Thank you for taking the time to contact us regarding
your reservations with United Airlines for Trip Numbers *** *** and ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
OfficesWe understand that you
are requesting for a refund of your reservations which you cancelled on the
airline's website
We contacted *** *** and they did confirm that
the cancelation was made on their websiteSince it was the airline that
charged you for this reservation, we requested a refund on your behalfWe
apologize; however, they denied our requestThey explained that they do not
honor the 24-hour void window purchased through a third-party agencyAs stated
on the airline's website, their 24-hour flexible booking policy applies to
tickets booked at united.com or with the United Customer Contact Center only
When your reservations were booked, we sent you
confirmation emails with your itinerary and with our Customer Service phone
number to call if you need assistance with your reservationsWe reviewed your
record and found no attempt to call our Customer Service to cancel these
tickets
Your tickets have fare rules which is governed by the
airlineWe, as a travel agency, are bound to abide by the airline fare rules
Although the tickets are non-refundable, you still have an option to use the
tickets, which are currently on hold with United Airlines, towards a new set of
itineraryYou have a year from the date of purchase to rebook and complete the
new travelWhen you rebook the tickets, United Airlines will be collecting
$penalty fee plus the fare difference per ticketAs a courtesy, we will
be waive the $Priceline service fee
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear ***,We are sorry to know that you are dissatisfied with the charges for your trip to *** ***.In accordance with our Best Price Guarantee policy, consumers must call us within hours of booking the reservation in order to claim a Best Price Guarantee
Our records indicate that you did
not call Priceline customer service within hours of booking the reservation, and therefore, did not qualify for any refund in accordance with the policy
If you would like to review the full details of our Best Price Guarantee, please click on the following link, or copy and paste into your web browser: ***Thank you for choosing to email us today.Sincerely,Jacky G.Customer Service Specialist

Our record indicates that this matter has been addressed and a refund was issued in the amount of $
Sincerely,
N D***
Priceine.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me on the premise the refund is approved and issued.
Sincerely,
*** ***

Thank you for taking the time to share your recent priceline.com experiences with us in reference to your Rental Car Request Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, if the price is no longer available, we are unable to honor it We are sorry that we cannot provide you the answer you wanted and thank you for your time Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to add that, the price the hotel gave me was the same price as my other family members who had checked in long before I had and that it is poor management to try to place blame on the hotel for “showing/offering” me a price cheaper than theirs.
Sincerely,
*** ***

Important Information About Your Hotel
This confirms
that Request Number *** for your hotel reservation has been
cancelled as of 06/30/at 12:PMPriceline has processed the refund to
your credit or debit cardYou can expect to see it posted to your card within
business daysA summary of all charges related to this order is shown below
Please note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and
non-changeableThis is a one-time only refund which has been granted based on
the extenuating circumstances relating to your hotel request
Total Original Cost
(including taxes and fees)
$
($ 897.57)
$
Hotel Cancellation Fee
$
$
$
Total Charges
to Credit Card:
$
Refunds and charges may appear on your credit card
statement in a different order than shown above, and the values may be
differentHowever, the total charges which you will be responsible for on your
credit card will be equal to the "Total Charges to Credit Card"
amount shown abovePlease allow a full billing cycle to pass for all refunds
to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in
any way we can
3-star
hotel in the *** *** *** area
Check In: Fri, Jul 10,
Check Out: Mon, Jul 13,
Rooms: room for
nights
Your Bid: $per
room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** *** ***
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T
axes and Fees
Amount: $
Prices are in USD
Cancel
Policy
This rate cannot be cancelled, changed or transferred
Refunds are not allowed
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this
important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do not
cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refundGuaranteed late night arrival
Check-out time varies by hotel
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requestedPlease note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this Name Your Own Price requestPriceline will immediately
charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred
and refunds are not allowed
If your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Dear *** ***
We are contacting you today regarding your reservation at the Best Western Center Inn for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some
concerns about the star rating of your confirmed hotelWe rated the *** *** Center Inn as a 3-star hotelThis rating is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companiesWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating
We apologize that you were unhappy with your hotel accommodationsWe have contacted the hotel and were informed that they have not received any complaints from you regarding this matterWe are sorry if we are unable to process a refund for your reservation
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because: I would really like priceline to answer why the hotel has us down as all inclusive but priceline keeps saying it doesn'tWe have confirmed with the hotel multiple times and everytime they tell us we are all inclusive and there is no problemWe gave all the money we had to priceline to book this all inclusive trip so everything would be taken care of while we are down therePriceline is still saying it's not all inclusive and we can pay for everything out of pocket when we get there for the all inclusive and then request reimbursementWe paid an extra dollars to get the all inclusive so where is that money going? Priceline is just keeping it and telling us we have to pay more and then request reimbursment? Which they will deny once we put the request inThat is why we paid for everything up front so we wouldn't have to deal with thisSo priceline needs to honor what we booked without another dime from our pocketsWe are not the ones who made an error or mistake, it is priceline and they need to fix it
Sincerely,
*** ***

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 08/13/at 09:AMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA
summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees)$ 456.93($ 456.93)$ 0.00Hotel Cancellation Fee$ 0.00$ 0.00$ 0.00Total Charges to Credit Card:$ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint: ***
I am rejecting this response because:I don't know what more there is to be said I find the response totally customer unfriendly If this is the final position of Priceline I will simply not utilize their services in the future, and they can be certain that people I know will be aware of my experience I'm sure they know word of bad experience travels faster and further then word of good experience.I appreciate the efforts of the Revdex.com to help me resolve my concern
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***P.SI want to take this opportunity to thank you for resolving this is such a quick manner The Revdex.com was able to accomplish what I was unable to do after numerous complaints to Priceline and *** *** I appreciate that this was done with what is the fair result I will do whatever I can to reflect my positive experience with the Revdex.com in anyway I can I will cross my fingers until see the refund posted to my *** *** account Once again thank you so very much

Dear *** ***Thank you for taking the time to contact us regarding your
rental car reservation with *** Rent-A-Car for Trip Number
***.We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.I understand
that you have
issues with this rental car reservation.In order for us to
research this further, please send the receipt of the rental car reservation you
purchased directly with *** Rent a Car as an attachment using PDF or JPG
format and be sure that it is no larger than 2MBAny attachments that do not
meet this criteria are considered potential for spam/malware/viruses and are
stripped from the email of our corporate email accountWe look forward
to assisting you and resolving your issue.Sincerely,Jenn
H***Executive Offices

Dear *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** Live *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your
concern about the quality of your hotelWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of this expectationWe contacted the property and verified that you did not inform them of any issues and that you will not be checking inSince this was the case, the hotel considered your reservation as a no-showWe are sorry; however, we are unable to change, cancel or refund your booking Since we are unable to refund your hotel reservation, we would like to offer you a 15% discount coupon for a future Express Deal bookingThe coupon expires on February 28, 11:PMThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Your Coupon Code: *** We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

We have sent the below response to our customerThanks.*** *** *** We are contacting you today regarding *** *** *** airline reservation booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive
OfficesAs we understand, your wife's *** *** Airline got canceled due to weather and you are requesting a refund for the unused flight. We have reviewed this concern and verified that the said flight got canceledWe contacted *** Airlines and they approved to refund the unused flightWe processed a refund in the amount of $back to the same card that was used to place the requestThe refund will be processed by our system within one business day and the bank will post the refund back to the accountBank processing time varies so please check with them if you don't see the refund posted to the account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

We regret that our customer is rejecting our response to his Revdex.com complaintIt is not our intent to provide any disservice to our valued customers. That said, as each country may have their own security requirements for entry into the country and it is advised that the customer review the required documentation needed to successfully complete their trip. We provide this disclosure that it is up to the traveler to ensure they have all of the required documentation to ensure their is no travel disruption. Thank you

Complaint: ***
I am rejecting this response because:I followed through with my stay at *** *** *** ***, and I will admit that the facility was much better than the images and reviews found on the Priceline website However, I persist that the facility in question is not worthy of the star rating The facility is an old campus that has been recently remodeled It can be overtly determined that the facility was an outside motel in its previous life The renovation is nice, but issues such as EXTREMELY low ceiling height, windows opening into hallways, and a stale aroma are just a few of the reasons this hotel is not befitting of its star rating Furthermore, even including the reply received to this Revdex.com complaint, it seems that all any person with Priceline is able to do is regurgitate a script I have been told at least a dozen times that Priceline is confident the hotel would meet or exceed my expectations! The most vital part of a successful business is customer satisfaction Without customers a business doesn't exist! I realize that a lack of customers is not an issue for this company The gimmick of naming your own price is one that is compelling It is a fun process, and a person walks away feeling like they have received a bargain (when really a hotel is having problems selling its rooms) However, I am being forced with the reality that I will never get to participate in this process again Why, you may ask? Any business that doesn't at least have an ear to listen to its customers is not a business I want to trade with I never expected a refund, I never asked for a free gift, or any special treatment I asked for accommodations that were befitting of the advertised product I purchaseda star hotel Although I didn't realize any damages directly due to my stay at "*** *** *** ***", the damages I incurred while trying to request adequate customer service were substantial I wasted valuable time of productivity while speaking on the phone with representatives who had no mechanism by which they could actually assist with my troubles The derogatory effects on my overall health due to excessive stress from frustration are noteworthy at least Nobody should have to go to such lengths simply to ask for someone to listen to what is being said I want my voice heard! This Priceline's customer service policies are horrendous I am on the fifth consecutive day of wasting my time communing only to be replied to with a scripted response stating the same thing I was told within the first seconds of my first phone call! What I need, to be a customer who can "accept" your response to this complaint, is an explanation of the criteria and rating formula used to determine the star rating used for your *** Additionally, I need to know why Priceline has no mechanisms in place to deal with dissatisfied customers What do you do other than reply with a scripted response? Do you have a person who can actually evaluate a situation and offer words tailored to the situation? Now that I have spent significant time of my day, each day, for FIVE days in a row, how do you justify the obstacles I have faced in my simple attempt to communicate with someone who can offer understanding and at THE LEAST make me feel better about my difficulties and concerns? I KNOW you can afford to provide adequate customer service At just over $a share, with shares nearly quadrupling in the past five years, there has to be a substantial profit margin Darren Huston earned a reported $million in FY A fraction of those funds could be used to improve upon customer service Please, provide me answers? If the person who receives this letter cannot provide answers, please forward it to someone who can!
Sincerely,
*** ***

Complaint: 1***
I am rejecting this response because: I paid for queen bedsThat’s what Priceline charged me forThe response that they upgraded me to a lake view is irrelevantThey did not upgrade because of Priceline’s mistake but because all they had left I wanted queen beds only what they charged me forDouble beds that we received made this trip a bad oneThis was a bait and switch by PricelinePriceline made the mistake not the hotelI would of never paid or booked a room with two double beds for this tripThis has to be fraud on Priceline’s partHow can you charge me for a room and not give me that room?? Priceline did not give me queen beds I just want my money backDon’t think that this is a hard decisionYou messed up so pay me back for your mistake.
Sincerely,
*** ***

Dear Mr***,
We contacting you today regarding your hotel reservation
at The
*** *** *** booked under Trip Number
***
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices
We
understand that you
have concerns with the star rating of the hotel that you
received and
you would like to cancel your reservation
We reviewed your reservation and verified that the hotel
has an average
guest rating of This rating is based on actual
reviews from
customers who have booked on our site and stayed at the hotel
We assess
each property on many different criteria, including
cleanliness, guest
satisfaction, decor, etcOur hotel ratings are actually
stricter than
other national rating companies and we are confident that
the hotel will
work to exceed their expectationsWe also verified that
the hotel is
rated consistently as a star property and we stand
behind these hotel
ratings
The reservation that you purchased is truly restricted
which is non
changeable and non cancelableThis information was provided
on the
contract page that you reviewed and initialed prior to
bookingWe
apologize; however, we will be unable to change or cancel
your
reservation
For your reference, we sent a copy of your contract page
on a separate
email
We apologize for any inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

HelloPlease see the response below that we have sent to our customer. Thanks. Dear *** *** Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand that you are requesting a refund of your ticketsWe researched your issue and verified that you missed your flightThis resulted in the airlines considering your tickets as a no-showWe apologize; however, we are unable to refund the remaining value of your tickets. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, *** ***
*** ***