Stahl Construction Company

Please close this compliant Our initial response was complete and accurate Thanks

RevDex.com, Inc
I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
On each consumers’ contract page (including the
contract page in question), we clearly and conspicuously place
the following
disclosure regarding requests for bed types labeled under Important
Information
Review
Important Information
All rooms will accommodate up to peopleRequests for bed types
(King, Queen, Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline
If you require a
specific bed type, please contact your hotel directlyAll bedding requests are
based on hotel availability and are at the discretion of the hotelA fee may
be incurred and is the responsibility of the customerFor specific room type
requests (deluxe, suites, etc.) try our Published Price option
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable, non-changeable terms
and conditions of his purchase
We appreciate the
opportunity to clarify
Sincerely,
* ***
priceline.com
This
checkout page for trip number *** was submitted on 2015-01-16:00:
Please Review Your Request
Star *** *** *** ***
Which hotel will I get?
CheDate:
Thursday, January
15,
Check-Out Date:
Monday, January
26,
Region
*** *** **
City Area:
***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Room 2:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Free Internet, Free Breakfast
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$ 1,
Have a coupon code? Apply Apply
Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the total cost of
your stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be chargedPriceline
will immediately charge your PayPal account the total cost of your stay
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowedIf your offer is not accepted, your PayPal
account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's
terms and conditions regarding hotel rooms and the use of the
priceline.com Web site by entering your initials when you submitted your
original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions,
privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
We
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
We are contacting you today regarding your reservation
with *** Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
had
reservations for the same dates and location and you only used oneWe
apologize for any inconvenience this may have caused
We contacted *** Rent a Car and verified that the
reservation was not usedI have canceled your reservation and processed a full
refund in the amount of $back to the same card that was used to place the
requestYour refund will be processed by our system within one business day
and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***

Attached hereto, is a copy of the consumer’s initiated contract page
disclosing that all prices are in USD
Dear *** ***,
Thank you for taking the time to contact us regarding your reservation with
*** for Trip Number ***
I am writing to let you know that we received
your Revdex.com
concern in our Executive OfficesAs I understand, you expected the charge for
this reservation to be in Canadian dollarsI apologize that we are unable to
offer the refund you are requestingWe have carefully reviewed your records
and confirmed that your booking showed that the purchase was transacted in US
DollarsPrior to submitting the request, we presented you a Contract Page to
review and initialWe found that the contract has the wording "All prices
are in USD" right below the line for the total trip cost
I sent you a copy of your Contract Page in a separate email for your reference
I am sorry we did not provide you the answers you were looking for and we thank
you for your time
Sincerely,
Berna A***
Executive Offices

The customer has been contacted on 12-21-and informed that a new check was mailed via *** on Dec18th

Dear *** ***
Thank you for contacting us regarding your reservation at
the Great Wolf Lodge - Wisconsin Dells booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are
unhappy that the
hotel did not have a pool available without an additional fee
Prior to submitting your request, we advise on the website
that the hotel that is selected may or may not be one that you saw on
priceline, and any sorting or filtering options previously used will not apply
to this Name Your Own Price requestWe verified the contract page that you
agreed to did not guarantee a pool would be offered on your reservation
We contacted the hotel and were advised that a pool is
available at the hotel, but it would incur an additional fee because it is a
water park
We are sorry for any inconvenience it may cause; however,
your reservation is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because:This isn't going to get resolved to any satisfaction because Priceline has my money and are not willing to compromise except by making me pay all the exuberant extra fees when my flights could have been cancelled the very next day when I called regarding the error I doubt they are even reading my response or even care to waste their time doing so They will continue with their scripted letters and scripted phone conversations by their reps, claim no supervisor is available...and then it's 100% consumer's fault? I don't think soI'm not the first consumer to complain and won't be the last Thought I could get assistance from the Revdex.com, but doesn't seem to be happeningI sure hope one day the *** can put a halt to their advertisement, dishonesty, deceitful, and unethical practices.If the *** and those entities that should be there to help the consumers continue to sit passively allowing businesses like Priceline to continue in their unethical and deceitful ways, it is more than a slap in the face to the consumer, added to the loss they are already undergoing. Unfortunately,most consumers would not think they need to record every step of their transaction for proof, I sure didn't and what I had still wasn't enough! But because Priceline has their so called confirmation after they have taken the consumer's (my) credit card info (or other payment), they succeed in retaining the consumer's funds and refuse to provide satisfactory resolution to complaintsI didn't need a full refund, but would of appreciated an appropriate compromise especially since I called the very next morningI know what days I need to be in *** *** for my conference and what day I need to be back in my office for work Three days difference from what I need and entered is big! I would have no need to request the dates Priceline confirmed me on! so if it wasn't Priceline's dishonest practices then there obviously was some type of "mistake", "glitch" and not necessarily 100% the consumer's fault without any involvement of Priceline but it's me the consumer who takes the big hit/loss Even computers make errors, I have seen it in the years of working with computers, banking systems, etcLook at our most recent issues with ***, *** and more I sure wish I could be the big whale and Priceline the little fish to see how they would like the reversed roles, but I'm just the little fish in the sea of manyHopefully many more consumer's will take their complaints a step further and together we can make a difference through the *** or any other entity who can make a difference. Obviously it appears Priceline is going to continue their cookie cutter/scripted responses, and excuses and reiterating what the airlines policies are, etc, and I don't need that, all that is meaningless because if they really were interested in righting this matter they could...THEY JUST DON'T WANT TO! Priceline doesn't want to do what even airlines do on rare occasionsPriceline is just refusing to take any fault and some financial loss if necessary in this matter specifically, and other complaints I have seenIf they can take enough interest in those that keep them in business, I have no need for the neitherThis is a hard lesson learned...don't trust Priceline but one that will not be forgotten.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the funds were returned to my account after this complaint was submitted
Sincerely,
*** ***

HiPlease see our response below to the customerThanks. *** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the Extended S*** *** * *** * *** * ** *** ***for Trip Numbe* *** I am writing to let you know
that we have received your social media concern in our Executive Offices. We understand that you would like to cancel this hotel reservation. We apologize that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectationsWe have researched to find that this hotel does meet our expectations for the star rating selected on our website and is consistently rated as a star propertyOur competitors also rate this hotel as follows: *** * *** ***
*** * *** ***
*** * *** ***In addition, the rate you purchased is non-changeable, non-cancelable and non-refundableHowever, as a one-time exception, we have canceled this reservation and your refund has been processedA refund for $was issued today, February 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely, *** ***Executive Offices

HelloPlease see our response to the customer belowThanks. *** *** *** Thank you for taking the time to read this email I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe are sorry to learn about your
issue with your cruise under confirmation number *** We see that your issue has already been resolved by our Cruise DepartmentShould you require additional assistance, please feel free to reply to this email Thanks for choosing us for your travel needsI hope you enjoy your trip! Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: this is deceptive advertisingThe allure of offering up a low price for a hotel that one cannot specifically select is entirely tied into the level of discount providedFor the discount to be less than 1/the advertised discount is deceptive, and makes the entire transaction a trapWhat if instead it had been only 5% off instead of 29%? At what point is the entire scheme a farce and a trap for the consumer from your perspective? I am sorry to have fallen prey to your deceptive practices, and disgusted that you will make no effort to make it right
Sincerely,
*** ***

Complaint:
I am rejecting this response because:Dear *** ***First, my last name is *** *** ***. Second, I am rejecting your response because it willfully and explicitly ignores my concerns in a deliberate corporate attempt to wear me down and force me to give up pursuing my complaint. As you know, and as carefully explained in my original complaint, I did not contact the Revdex.com in order to be removed from Priceline's promotions e-mail list. As you also know, I had already been removed from that list before I contacted the Revdex.com. You are thus incorrect when you claim in your response, "We understand that you would like to unsubscribe from the promotion emails." My concerns, which you ignore entirely in your response, are not only spelled out clearly in my original complaint, but are also numbered in order to make them even clearer. I reiterate my concerns:(1) Even when customers explicitly choose not to receive promotional e-mails, customers are added to Priceline's e-mail list against their express wishes. (See attached transcript of my chat with Priceline customer service for proof of this policy. Bernice explains: "When you make a reservation in our website the system automatically sends you those promotional emails, even if you choose to not receive them.")(2) Priceline promotional e-mails routinely do not contain unsubscribe links. Your assurance, without proof, that e-mails often do contain unsubscribe links carries no weight. I would like evidence showing that Priceline e-mails often contain unsubscribe links. In addition, even if they do "often" contain unsubscribe links, they do not always contain unsubscribe links, which is a violation of customer rights.(3) Because Priceline promotional e-mails do not contain unsubscribe links, the only way for Priceline customers who have chosen not to set up a Priceline account to stop receiving unwanted promotional e-mails is to set up an account, provide Priceline with personal information, including name, e-mail address, etc. To force customers to hand over personal information in order to stop receiving unwanted promotional e-mails -- which they opted not to receive in the first place -- is extortion.To reiterate, I would like the following relief:(1) I would like Priceline to change its expressed policy of using customers' e-mail addresses to send promotional e-mails against customers' expressed will.(2) I would like Priceline not to add customers' e-mail addresses to Priceline's e-mail list when a customer opts out.(3) I would like all Priceline e-mails to contain unsubscribe links.(4) I would like Priceline customers to be able to manage their e-mail preferences without being forced to set up a Priceline account.(5) I would like Priceline to be fined and/or censured for explicit, deliberate lying and customer deception aimed at increasing Priceline's profits to the detriment of customer privacy and customer rights.When you respond, please explicitly and directly address concerns #1-and what I see as relief #1-5.Thank you
Sincerely,
*** ***

According to the consumer, during the booking
process, the cancellation policy shows that the reservation has a flexible
cancellationHowever, when the reservation was confirmed, the cancellation
policy shows that the reservation is non-changeable and the consumer is
requesting to cancel the
reservation
The contract page discloses the following cancel
policy:
Cancel policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Friday, May 27th (local hotel time)If you decide to
cancel your reservation anytime between noon on Friday, May 27th and
noon on Saturday, May 28th (local hotel time), the hotel requires
payment for the first night's stayYou will be charged for the first night's
stay including taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Saturday, May 28th)
The consumer requested to cancel the reservation on the chedate, May 28, 2016; therefore, the reservation is non-changeable and non-refundable
The Days Inn And Suites Conference Center representative
advised that since they held the rooms as booked, they are unable to offer a
refund
Sincerely,
N
D***
Executive
Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***From: *** *** Sent: Thursday, June 09, 10:AMTo: [email protected]; *** *** ***Cc: 'Travel Support Team Subject: Re: Complaint# ***I received a new message, but I was not able to respond. I am fully satisfied with the resolution of my complaint with Priceline and remain a loyal customer. I have now received the credit. Please update the file. Thank you and Priceline for your help. Have a wonderful day

We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met *** *** expectations. We appreciate your patience during our review of this matter In
reviewing the cruise reservation made by *** *** for her parents we confirmed that the breakdown of charges on our invoice, although coming to the same final total, does provide the pricing differentlyWe apologize for any confusion or frustration this caused *** *** and as a result we have authorized a refund to the credit card on file for $Additionally, we are working to ensure that the information we provide online to our guests is clear and definitive in terms of the pricing breakdown Regarding *** *** concern about advocating on her father's behalf, we only ask that *** *** confirm with us that he gives permission for *** *** to speak on her father's behalfWe do this for security purposes and wish to assure *** *** that once the permission is given she would have complete access to all of our services On behalf of Priceline Cruises, we appreciate this opportunity to address our client's concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist Priceline Cruises

The following correspondence was sent directly to the consumer.Dear Mr***,Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***We understand that
you would like to get a refund of your reservationWe attempted to contact you
today in an effort to address your concern; however, we were unable to speak
with you at the number you providedPlease contact us directly at
***The Executive Office hours are 9:a.mto 6:p.mEastern
Time, Monday through SaturdayYou will need to enter your Trip Number, which is
*** when you contact usPlease note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada.We look forward to
assisting you and resolving your issue.Sincerely,*** ***Executive Offices

Our records indicate that a refund in the amount of $USD was issued to the credit card that was used to place
the request

Hello. We have responded. See below: Dear *** ***, We are contacting you today regarding your unconfirmed reservation with Trip Number ***.I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand,
you are requesting for a refund due to inconvenience you like one of the supervisor contact you.I reviewed the reservation and we apologize we were unable to book the flights due to changes in availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availabilityAirline availability changes constantly and impacts available prices. You're card has not been chargedAs part of the request process, we authorize the amount of your reservation to the form of payment you used to place the request in order to verify that the form of payment will accept the full amount of the chargeAuthorizations should automatically drop off soon after the charges are processed to your account. An authorization is not a charge, so it will not appear on your monthly statementDepending on your bank, and in most cases, authorizations are removed within to at most business daysYour form of payment will only be charged once, if and when we successfully book your reservation. A confirmation email will be sent once the reservation is acceptedSince the reservation was not confirmed, no email was sentAn unconfirmed reservation will prompt a reject pageYou can validate this by checking the status of the request on our website ***I attempted to call you today in an effort to assist you with your concern; however, I was unable to reach youI understand it has not been a very pleasant experience for you, especially the poor service that you've experiencedWe apologizeWe investigated on this and reprimanded the agent. As a gesture of goodwill, we made a decision to offer you a USD refundI have submitted the refund request today and may take 5-days to be processedOnce refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your accountIf it isn't there after few days, we suggest you contact your bankThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.Sincerely,

Complaint:
I am rejecting this response because:I am well aware of the change of tickets policy, yet, this was not just thatAll the options I was given would increase the cost of this trip, either by hotel price (which was not offered), loss of time at work, or last minute change of ticket from round-trip to one-way, which is never at a half-price of the round-trip (I paid $for one way ticket where round-trip was $627)Also, the most frustrating is the misleading for one week by Priceline customer service, that "they will figure something out"It's quite frustrating when Priceline explained that I chose another flight; I would have accepted any other flight they offered that was similar in durationBut I do not agree to be transferred from a flight with hours overlay to an overnight overlay without any sleep accommodationThat is simply not the same product I carefully chose back in JanuaryThe resolution would be to provide a similar product for a similar price, and would be either:-offer a sleep accommodation, when overlay time increases greatly-offer another flight with similar duration-offer a refund of a cost of another ticket AT THE TIME OF A LAST MINUTE PURCHASE, not half price of the round-trip ticket"We are sorry" is not an appropriate remedy for this
Sincerely,
*** ***