Stahl Construction Company

I have received the consumer’s additional commentsAn authorization on a credit card should drop off the card once the charge is acceptedIn the event that the consumer’s authorization did not drop off the card, we suggest that the consumer contact the credit card issuing bank for assistance
Sincerely,
ND’***
Executive Offices
2/8/
Complaint
I attempted to purchase a vacation package on 1/29/at a price of about $in the evening around 5pm and when I was finished entering the payment information and attempted to book the package, it said I had multiple browsers open so it was not sure if the details of my vacation package was
what I truly wantedI did not have Priceline open in any other browserWhen I went back to the website seconds later, the prices had significantly increased to over $I attempted to contact Customer Service via the chat function to address the issue and lock in the advertised price but the representative said the price was not guaranteed until I completed bookingI explained that I had completed booking and was kicked out through no fault of my ownI had gone as far as entering in all payment information and clicking "Book My Vacation Now." The advertised price should be honoredOtherwise, it is advertisingAt this point, I am very disappointed with the serviceI would like for this issue to be resolved so that I may book at the original advertised price
Desired Resolution
I would like to be able to purchase the vacation package at the original price advertised (which was about $900)
Consumer Business Dialog

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you had to pay a fee at the counter for returning your vehicle at a different locationWe reviewed your booking and verified that you had selected *** ***
*** *** as both your piand drop-off locationThe details of your request were also presented to you, prior submitting your reservationWe understand that you are requesting a refund of the feeWe apologize; however, we will be unable to waive or reimburse the fee that was charged by the rental counter. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Frich A***Executive Offices

Complaint: ***
I am rejecting this response because:I did not stay at the *** ***, the hotel was at full capacity and they were unable to accommodate me, I called Priceline regarding this matter and I was told by Priceline that the hotel has been advised that I will need bedsWhich apparently was a lie, the hotel was never told anything and the staff was rude and careless.I will attach my conversation with Priceline and the fee I paid to stay next door which they were very happy to accommodate me, and advise I should never use a third party to book a hotel, now I understand whyAlso I will attach the file of the $fee I was charge at another hotel which it was booked thru Priceline and had no problem accommodating me at $more
Sincerely,
*** ***

We understand you intended to use your business credit card that is under your name with primary insurance coverage to pick up the car booked under *** ***'s name; however, *** Rent a Car did not accept the credit card under your name and you are requesting for a refund/compensationWe reviewed your information and verified the reservation was entirely usedPlease note that you can book a reservation using a credit card under your name for another person, as long as they have your authorizationHowever, if you purchased a rental car or hotel, the primary driver/reservation holder or the one picking up the car will need a credit card in his/her name with available funds for the security deposit or any optional items/hotel mandatory fees and specific hotel fees that he or she decides to purchase or use at the time of pick up or check inDuring the booking process, we indicated that the primary driver will provide a credit card in his/her name for the refundable security deposit required at the rental counter as well as any optional items/additional charges payable to the rental car company*** Rent a Car confirmed they did not accept the business credit card that provides primary insurance coverage because it was not under the primary driver's nameWe apologize, we are unable to issue any compensations/refundsIf you have further questions, feel free to call *** Rent a Car at ###-###-####Please have your Rental Agreement Number,***-***-***ready when you call. Thank you for your timeWe hope you find this information helpful. Sincerely,Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with Avis Rent a Car under Trip Number ***
We are writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesWe
understand your
request for a refund of the difference between the lower rate you found online,
and the rate you booked on your reservation
We have reviewed our records and determined that you have
been informed that we are processing a refund of USD, as we determined
that you are eligible for our Best Price GuaranteeThis refund was processed
on June 7, Please note that we process refunds through our system within
one business dayIf you need to check the status of your refund after a few
business days, please contact your bank directly to inquire about their
processing time
Thanks for choosing us for your travel needs, and I hope
you enjoy your trip
Sincerely,
Nico T***
Executive Offices

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** *** *** *** *** *
*
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some
concerns about the room type for your reservationWe apologize for
the inconvenience and thank you for bringing this to our attentionWe
escalated this concern to our Hotel Team to address the issue
As an apology for the inconvenience, we will process a
refund request for $62, which is 20% of the total cost of the reservation
Should you wish to upgrade to a Standard Queen Room directly at the hotel,
kindly send us a receipt showing the upgrade feesYou may send it as an
attachment in reply to this emailThe attachment needs to be a PDF or JPG file
no larger than 2MBAlso, you may send it to fax number 866-741-
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:They keep giving the same stock answer A hotel is not 1, 2, or star based on people's assessment if a place is clean or notA *** *** can be cleanThat does NOT make it a four star hotel Attached is from Priceline's website where they say this hotel will be comparable to a ***, ***, ***, *** It was NOT comparable to those hotels It was a MOTEL star hotels do NOT have wall unit air conditioners They don't have the low grade showers and bathrooms this hotel had I have photos of the hotel I'm not able to attach more than one file on this but want to show what the room looked like It Did NOT look, smell or SOUND like a four star hotel (I have a sound file of what the wall unit air conditioner sounded like all night.) I put in this complaint so that Revdex.com can investigate Priceline's practices, not get more PR bs from Priceline Their system is obviously broken from complaints that have been lodged against them for their practices but I want them to actually be investigatedThey had a fiduciary responsibility to check their hotels and make sure that they were rated accordingly, NOT because someone gave it a clean ratingPlease let me know where I can send the sound file of the air condition and the photos of the room
Sincerely,
*** ***

According to the consumer, she/he purchased trip
protection along with a non-refundable reservation, and would like to submit a
claim and obtain a refund for a covered reason in accordance with the travel
insurance policy purchased
Consumers who wish to submit travel insurance
claims
must contact the insurance carrier, and all inquiries concerning the status of
a claim must be directed to the insurance carrier
Online:
***
By Phone: *** *** ** *** ***
Mail: *** *** * *** *** *** * *** *** *** * *** ** ***
E-mail: ***
Claims
Procedures
1.
Emergencies
Arising During Your Trip: Please refer to the *** *** *** *** ***
Section
2.
Trip Cancellation
Claims: Contact your travel seller and *** *** IMMEDIATELY to notify them
of your cancellation and to avoid any non-covered expenses due to late
reporting*** *** will then forward the appropriate claim form which must
be completed by you AND THE ATTENDING PHYSICIAN, if applicable
3.
Trip
Interruption Claims:
Report your claim as soon as possible to *** ***Provide the policy
number, your travel dates, and details describing the nature of your lossUpon
receipt of this information, *** *** will promptly forward you the
appropriate claim form to complete
Online:
www.travelclaim.com
By Phone: *** *** ** *** ***
Mail: *** *** I *** *** *** * *** *** *** * *** ** ***
E-mail: ***
Important: In
order to facilitate prompt claims settlement upon your return, be sure to
obtain as applicable: detailed medical statements from Physicians in attendance
where the Injury or Sickness occurred
This plan was designed and is administered by *** *** I *** *** *** I *** *** *** * *** ** ***
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase
Thank you for the
opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number was
originally initialled on Wed May 19:18:EDT
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more
for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great Deal
for You
$
If you can return on Saturday, July we can get you tickets for
$per ticket including taxes and fees
Departing Flight Information - Wednesday, July 1,
From:
*** *** *** *** *** ***
Detroit, MI
To:
*** *** *** ***
*** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
Returning Flight Information - Saturday, July 4,
From:
*** *** *** ***
*** **
To:
*** *** *** *** *** ***
*** **
0-Connections
Depart between
6am-10pm
Jet Aircraft
Passenger Information
*** *** **
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$per ticket (remove)
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees are not included in your trip
cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must
fly on the flights assigned to youUpgrades and standbys are not available
and if any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the
passenger name provided
Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
usIn most cases, your complete flight itinerary will be ready for you in
secondsRemember, these tickets cannot be cancelled, transferred or changed
*** ***
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy and the trip protection Description of Coverage
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful booking

Dear *** ***Thank you for taking the time to contact us
regarding your hotel reservation with the *** *** *** *** under
Trip Number ***We are writing to let you know that we have
received your Revdex.com concern in our Executive OfficesDue to
the
nature of your concern, we would like to speak with you directly by phone
We attempted to contact you today in an effort to address your concern;
however, we were unable to speak with you at the number you provided at the time
you booked your reservation.Please contact us directly at:
###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern
Time, Monday through SaturdayYou will need to enter your Trip number, which is
*** when you contact usPlease note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada.We look forward to
speak with you.Sincerely,Nico T***Executive Offices

We have researched this customer's issue and have provided a complete and accurate response. Please close this case. Thank you

Dear Ms***,
We wanted to take this time to contact you in regards to
your rental reservation with *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in
our Executive Offices in regards to your
rental reservation with *** *** booked under Trip Number
***As we understand, when you attempted to pick up your rental at the
counter, you were advised that your reservation was cancelled and that you were
not able to use the reservation
Please keep in mind that you were not charged for the
total amount of your rental car reservationYou purchased a reservation where payment
is due upon piand collected by the rental car companyTherefore, you are
charged for your rental car by the rental car company only if you pick up your car
We have cancelled your reservation and processed a refund
of the *** *** InsuranceKindly see the refund details below:
Refund Amount: $
Reference Number: ***
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
We apologize for any and inconvenience and hope you find
this information helpful
Sincerely,
*** **
Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
***

Thank you for contacting us regarding your airline reservation with *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted a non-stop flight for your return flight
out of *** ** ** *** ** for your return on October 7, I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restrictedBy using our Undisclosed Flight option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelledWe deeply discount our rates based on contractual agreements we have with the participating airline companies, therefore all undisclosed flight reservations are non-cancellable and non-refundable Please know that priceline.com offers customers ways to book their flights based on their preferenceIf customer is after getting as much savings as possible, customer have an option to book an Express Deals flightIf customer opted for this type of reservation, they agreed to take the flight which will be provided themFlights information like specific airline, flight number and times are not disclosed until reservation is ticketedCustomer must be willing to be flexible and take the flightIf customer needed to select specific flight times, customers can opt our retail optionCustomers is able to see all the flight details prior to purchase We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, *** *** Executive Offices

I understand that you did not intend to book this hotel reservationI have reviewed your record and see that a restricted rate was purchased, which means it cannot be changed, cancelled or refundedUnder circumstances, we are unable to refund your bookingHowever, since we value your
business, we decided to make an exception and refund your reservation in fullYour $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few daysThank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, Executive Offices

Dear ***,We appreciate your loyalty towards us.You
purchased a non-refundable reservation, and we did verify that your hotel is in
the designated area that was presented to you prior to your purchaseThis
reservation booked at the *** *** *** *** *** is
non-cancellable
and non-refundableWe also sent a separate email that
contains a copy of your contract pageThis page displays the area(s) and terms
and conditions that you reviewed prior to purchasing your
reservation.Our policies are modeled upon the same options allowed by
our travel partners and are consistent with agreements.I know you expect
a different answer; however, there are no other options that I can offer because
of the restrictions.Sincerely,
*** **
Customer
Service Specialist

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondencePriceline
does not guarantee confirmation for Name Your Own Price requestsI am sorry
that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear MsSankey,
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
*
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are
requesting to change your
airline ticketsWe reviewed your booking and contact the airlines to see if an
exception can be madeWe apologize; however, since your tickets are restricted
and are governed by the airlines, we have been advised that it cannot be
changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Dear Ms
***,
Thank you for taking the time to contact us regarding your reservation at the
*** *** *** *** *** In The *** *** *** *** for your
vacation package for Trip Number ***
We are writing to let you know that our management received your
messageWe
understand your concern about the special offers from our websiteOur records
show that our office has addressed your concernsWe reviewed your issue again
and verified that the rate selected for this reservation does not include free
breakfastThe hotel will charge you directly and we are unable to refund those
fees
The reservation you purchased cannot be changed or cancelledHowever, should
you wish to cancel the hotel reservation, please call us before noon on August
17, local hotel timeAfter this time, the reservation remains
non-refundable
We are sorry we did not provide you the answers you were looking for and thank
you for your time
Sincerely,
*** ***
Executive Offices
This
checkout page for trip number *** was submitted on 2015-07-11:03:
*** *** *** *** *** In The *** *** *** ***
Guest Rating: /
*** *** *** ***
*** *** *** *** ***
Distances are calculated in a straight line from point to
pointmiles from Orlando Intl Airport (MCO)
Check-In: Thu, Aug 20,
Check-Out: Wed, Aug 26,
Nights: Nights
Rooms: Room
Persons: Adults, Children
Room 1: Behzad ***
Room Type: Standard; Two Beds Requested
Flight
Details
We've Selected a Discount Flight
for this PackageYour exact flight times and airline will be shown to you
after your purchase is complete
Departing Flight Information -
Thursday, Aug 20,
details
Departs:
*** * *** *** *** *** * *** *** ***
*** *** *** **
Departs any time between 8am - 12pm
Arrives:
*** *** *** *** *** ***
*** **
Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop
Returning Flight Information -
Wednesday, Aug 26,
details
Departs:
*** *** *** *** *** ***
*** **
Departs any time between 12pm - 4pm
Arrives:
*** * *** *** *** *** * *** *** ***
*** *** *** **
Airline:
Priceline Partner Airline
- Jet Aircraft
stop
Passenger and Ticket Information
Passenger 1:
*** ***
Passenger 2:
*** ***
Passenger 3:
*** ***
Passenger 4:
*** ***
Ticket Type:
Electronic Tickets will be
issued for this flight
Summary
of Charges
Room 1:
*** ***
Nights:
Priceline charges for people:
$($376.56/pp) Charged by
Priceline today when you book
Resort Fee:
$This fee is charged by
the property when you cheto your hotel
Total Cost:
Prices are in US Dollars
$
Important
Information
Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservationIf you cancel your room, you will still be charged for the
full reservation amount
Your hotel reservation is
guaranteed for arrival on the confirmed chedate
Mandatory Fee: This hotel charges an
additional $per room per stayThis fee will be charged to you
directly by the hotelMandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe feesThe amount
of the charge is subject to change
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlinesYour trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time
You will be issued electronic
flight ticketsRemember to bring a valid government issued photo ID
with you to check-inIf you are traveling outside the US, all travelers
will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries
You must fly on the flights
assigned to youUpgrades and standbys are not availableIf you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservationIf any part of the ticket is unused it
has no value after ticketed departure time
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies
Initial Here:
I have read, accept and agree
to abide by priceline.com's terms and conditions, privacy policy
Important
Information
Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservationIf you cancel your room, you will still be charged for the
full reservation amount
You will be issued electronic
flight ticketsRemember to bring a valid government issued photo ID
with you to check-inIf you are traveling outside the US, all travelers
will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies
*** ***
* *** *** *** *** *** ** *** ** priceline.com's terms and conditions, privacy policy
Mandatory
Fee: This
hotel charges an additional $per room per stayThis fee will be
charged to you directly by the hotelMandatory fees are not optional
and typically cover items such as resort fees, energy charges or safe
feesThe amount of the charge is subject to change
The
reservation holder must present a valid photo ID and credit card at
check-inThe credit card is required for the mandatory fee listed
above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the
room rate
Requests
for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Your
hotel reservation is guaranteed for arrival on the confirmed che
date
Your
tickets will be round-trip, coach-class tickets issued on one of
priceline's package airlinesYour trip will start between the departure
times noted in the itinerary above, and flights will be scheduled to
arrive at your final destination no later than midnight local time
You
will be issued electronic flight ticketsRemember to bring a valid
government issued photo ID with you to check-inIf you are traveling
outside the US, all travelers will need a valid passport and you may
also need to show additional documentation at your destination and/or in
connecting countries
You
must fly on the flights assigned to youUpgrades and standbys are not
availableIf you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservationIf any part of
the ticket is unused it has no value after ticketed departure time

Dear Mr***,
Thank you for taking the time to contact us regarding
your airline
reservation for Trip Number ***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe understand
that you
are
requesting for a refund of the reservation as you were
informed by
airline that the reservation you purchased on our site
was not paid and
you had to purchase a new ticket directly with the them
To ensure that we can address all your concerns, we are
currently in
contact with the airlineIt may take 2-weeks for them
to provide a
response to our inquiryPlease be assured that we will
follow up with
the airline concerning your issue, and inform you
accordingly
We apologize for any inconvenience and truly appreciate
your patience
while we try resolve this issue for you
Sincerely,
*** ***
Executive Offices

I understand that your confirmed hotel was unable to honor your Priceline.com reservation; therefore, you ended up booking another reservation with them for a higher rateI apologize for the inconvenience this caused youI have already reviewed your case with the property and they confirmed
the charges as shown on the receipts you sentAs advised by our previous agents, you will be refunded for the cost of your new reservation. As per our computation, you were charged $451.38; hence, we issued a refund for the same amountIt will be credited back to the same credit card that was charged by us. Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, Executive Offices