Stahl Construction Company

Complaint: ***
I am rejecting this response because:Priceline Travel, being the inherently dishonest company that it is, have STILL not addressed either the complaint/grievance regarding their scam website, or their employees of dubious character that called me with a ruse regarding my banking informationThey have for a second time now chosen to ignore thisI has even spoken with *** *** regarding Priceline and this incident/issueEVEN THEY are stating they can't fathom why Priceline is behaving in this disgusting manner! Well, I am NOT going to just go away and hand them money, having been provided with no service whatsoeverTHAT IS PURE THEFT on the part of PricelineI am sick and tired of corporations thinking they can just push people aroundThey probably think that because I have a long foreign name that it means I'm illiterate and, or I will just go away and forget about the scam they pulled! Priceline could not be more wrong! I want my money back from these thieves immediately!
Sincerely,
* ***

Roman"> A refund in the amount of USD was
issued on June 11,

*** Revdex.com Please note that we replied to this customer last January 19, with the below response You can close out this complaint now Thanks. *** *** *** Thank you for taking the time to contact us regarding your airline reservation with *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding your baggage allowance. We have checked the website of *** ***, and confirmed through one of their customer service representatives over the phone, that your reservation does include one free checked baggage per passengerYou may visit *** *** website at *** or contact them directly at *** to reconfirm your baggage allowanceYou may also go through the following link to review *** ***s baggage policy: *** Again, thanks for reaching out, and I hope you found my reply helpful! Sincerely, *** ***Executive Offices

Dear Ms***,
We wanted to take this time to contact you regarding your
reservation at the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
As we understand, you
requested for Bar Harbor but your reservation was booked for *** **
We have reviewed this concern and verified that you
received a hotel within the areas that you selected when submitting the
requestYou also agreed that if your request will be accepted for your offer
price, it could not be changed or cancelledThis information was provided on
the contract page that you reviewed and initialed prior to bookingWe
apologize; however, we will be unable to refund your reservation
For your reference, we sent a copy of your contract page
on a separate email
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I was told that I could cancel when I called the hotel Since I Had CONTACTED THEM IMMEDIATLEY after AND FUTHERMORE THIS Hotel AND PRICeline HAS Gotten PAID twiceIF I Do NOT LEAST Get SomeType Of CreditI Will Take THIS To THE Media AND Also It Is Illegal To charge for a room after I was told that it was okay to cancel and then check the room out and get paid twiceI either want my money back or a credit or I will be handling this legally
Sincerely,
*** ***

We are contacting you today regarding your reservation at the *** *** *** ***s booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you checked out early due to the
quality of the hotel We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and contacted the appropriate people at the hotel to share your concerns We contacted the hotel and confirmed that you only stayed for one nightWe also confirmed that the hotel agreed to refund the unused nights of your reservationWe processed a refund in the amount of USD which is equivalent to the last nights of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 20% discount excluding taxes and feesBelow are the details of the coupon: Coupon Code: *** Expiration Date: June 1, We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Complaint: ***
The business has requested the trip ID number and the email address used in the reservation:Trip ID #: ***E-mail: ***.com
Sincerely,
*** ***

Revdex.com, Inc
I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur records confirm that the consumer selected and authorized the travel date and no system error occurredWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondencePrior to
submitting the request, we provided the Contract Page for reviewIn accordance with the terms
and conditions of the credit card offer, as disclosed on the website, the $
bonus is provided in a form of a credit in the consumer’s billing statementI
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Our documented
case history confirms that Priceline was unable to obtain a credit card bank
authorization for the following requests
Please note,
these requests were not accepted for purchase and the credit card was not
charged
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-14:07:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-14:03:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:43:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:42:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:41:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:40:
Thank you,
* ***
Priceline.com

Dear *** ***
Thank you for contacting us regarding your reservation at
the H*** *** ** *** ***-journal Center booked under Trip
Number ***
We processed a cancellation to your reservation as
requestedPlease allow 3-days for the refund
to appear back to the credit
card used
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else
Sincerely,
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** *** *** * *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand
that you
had some issues during your stay at the hotelWe apologize that you were
unhappy with your hotel accommodationsWe evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc
We are sorry to hear that your hotel fell short of this expectation during your
stayWe appreciate your feedback and contact the appropriate people at the
hotel to share your concerns
As a gesture of goodwill, a refund request for $was
submitted on April 5, The refund amount is equivalent to 20% of the cost
of your reservationThe request needs to go through a review process which
does take time to completeOnce processed, it will go back to the card that
was used to purchase the reservation
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you are requesting a refund for the
2nd night of your reservationWe contacted your hotel and verified that since
your booking is prepaid, the unused night cannot be refundedAs stated on your
cancellation policy, refunds or cancellations are not available after noon
local hotel time on your day of arrival (Thursday, May 19th)
We apologize; however, your reservation is
non-changeable, non-cancellable and non-refundable
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Dear *** ***
We are contacting you today regarding your airline
reservation booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would
like to change your return flight due to check in and luggage issues
If a connecting flight in another country outside of the
United States, you will be required to reclaim your baggage, and proceed
through CustomsOnce cleared, you may check your baggage back in to your final
destination and proceed through security to your next departure gate
When you re-check your baggage, we recommend you check
that your final destination is listed on your baggage tags
We apologize; however, baggage fees are controlled by the
airline
Airlines typically charge a fee for each direction of a
trip (departure/return), with layovers up to hoursIf the airline is
charging a fee for each segment, they are likely implying you will have to
claim your baggage at your connection
We checked your reservation and verified that the tickets
can still be exchangedHowever, there will be an airline penalty of $
per ticket, $service fee per ticket plus the fare differenceIf you
would like to exchange your tickets for a fee, please call our *** *** *** ** ** *** *** *** as soon as possible since the airline would
only allow to exchange your reservation up until hours prior to your
scheduled departure which is Monday, August 1, 2016; 7:55AM
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** It clearly state in Letter A of the benefits that a pre departure trip cancellation can be made due to an immediate family members sicknessOur son had an illness that caused him not to travel at the times given this should have been offered to usWe were not given this option so we financially and mentally suffered to get an earlier flight that would accommodate our son. He is disabled and should have rights to travel comfortable like any one elseIt is bad enough to have to deal everyday with his illness let alone not able to enjoy a vacation because of flight times

Roman">our records indicate that a refund in the amount of was issued to the form of payment used to make the reservation
Read More Customer Complaints:
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***,
We contacting you today regarding your reservation at the *** *** * *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you checked
out early from the hotel and you would like to be refunded in fullI apologize for any inconvenience this may have caused
I contacted the hotel and Joseph, the hotel general manager verified that you checked out early for your reservationThe hotel advised that they will charge for the first night because you stayed in the room for more than hourAs a gesture of goodwill, I processed a full refund in the amount of $for your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumerWe are
awaiting documentation from the consumer for further assistance
Sincerely,
* ***
Priceine.com