Stahl Construction Company

Complaint: ***
I am rejecting this response because: I did not accept Per their fine letter, refund needs to happen; otherwise, I will go to a lawyer
Sincerely,
*** **

Complaint:
I am rejecting this response because:I know your policies, I didn't my research on your web site and know which hotels where most likely to be selected for name your own price, this hotel said free parking I bid and got that hotel and my itinerary said free parking, but the hotel is charging for parkingMy confirmation says I have free parking I should get itI know it's not guaranteed, but when you say I have it at that point it isThat is what I thought I was going to get when I submitted a bid, I got what I was trying to get and your confirmation says I get free parking, but the hotel is charging meYou should list information about the hotel I bookedDo to this miss leading information, which is still up on your website last I checkedI would like you to pay for my parking, because you said it was free, not the hotel you! You should take ownership for putting information on the companies websiteIf the information was not there I would not be complaining about a parking feeYour information is misleadingTake ownership and fix your website about that hotel amenities
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** ** ***Dear CT Revdex.com,Thank You for forwarding my complaint, ID *** to PricelineAs I reviewed my 1st communication from you, I also reviewed
the written complaint and noticed a typographical error in "Complaint Details"Please see below:Date Problem Occured: 5/17/12:00:AM Please be advised that 5/17/is a typo and is incorrectIt should read "4/17/2016", as stated in the complaint.Thank You,*** ***

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionThe receipt provided by the *** *** *** to the consumer indicating
$113.98, was provided in error by the
hotel and is a charge to a Priceline ***,
and not the charge for the consumer’s purchaseA summary of charges for the consumer’s
selected purchase was clearly disclosed prior to purchaseThe consumer agreed
to the terms and conditions listed on his/her contract page and charged accordingly
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices

Our record indicates that this matter has been addressed with the consumer, and the reservation was cancelled
Sincerely,
N D***
Priceine.com

Thank you for taking the time to contact us regarding your reservation at the Super Billings for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you encountered issues during your
stay at your hotelWe made sure that your experience has been documented, so we can avoid the same issues in the futureYour feedback is appreciatedFor the inconvenience, we would like to offer a refund equal to 20% of your total reservation costA refund for $was issued on July 19, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs We apologize for the inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s additional
commentsAs you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence Our records indicate that
the consumer disputed the non-refundable
purchase with the credit card issuing bankThe reservation was automatically
canceled in our system because the charges were disputed with the credit card
company on June 25, The consumer must contact the bank directly, and they will advise the
outcome of the disputeI am sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
N
***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you found a cheaper itinerary on
Hotwire.comWe reviewed your information; however, we are unable to verify the
actual rental car company where the lower rate is offeredThe lower price,
including taxes and fees, must be available to the general public for booking
on a website in the same currency, using the same form of payment and from the
same point of sale as your original reservation when you contact usThe lower
price must be an exact match to the itinerary booked on priceline.comIt must
be for the same rental car company, car type, rental location, piand
drop-off dates and timesWe apologize; however, we are unable to process a
refund since your are not eligible for our Best Price Guarantee
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich Ad***
Executive Offices

Complaint: ***
I am rejecting this response because:
Well, not only does Priceline not make it clear what currency the price is in on it's website, but they try to trick us here too! On the actual Priceline website, when you accept the deal/price, the pricing is in an upright rectangle The only currency mentioned in that rectangle, that contains all prices, is the "C" beside the one fee for the hotel or something like that If Priceline wanted to make sure this problem didn't occur, the currency used in the price would be right beside the price, like many other websites do (for example ***.com) The fact that it is in US funds under that rectangle There is so many things written here and there on the website that someone like me doesn't read it all, due to lack of time I would like to know one good reason why the currency is not included right beside the price Why they put it outside of the rectangle that contains all of the pricing I can only think of one reason They hope that people like me won't notice it and thus think that it's a much greater deal than it actually is, and thus accept the deal For me, it is costing me 35$ Canadian more than I thought it was going to I feel it is disingenuous and misleading of Priceline to not make the currency clear, when it would be SO easy Put it beside the price No more problems
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have explained numerous times that this was not my purchase.
Sincerely,
*** ***

Customer issue/s: - The customer was not able to take their connecting flight for the last segment of their outbound flight last March 21, - Flight arrived *** ** *** *** *** ***
*** and will depart the same day at 7:05AM *** *** *** - Due to long security lines they missed their connecting flight to *** *** - They had to purchase new ticket for the next day, no hotel accommodation and no food voucher given to them Actions taken: - Verified no itinerary changes on the itinerary - Minimum connecting time required to make this connection is minutes - Customers actual flight had minutes which is minutes more than the required connecting time set by the airlines - Called *** *** and agent advised that counter for international flights closes hour before flight departure - He is unable to determine what happened to this reservation and advised me to char with their customer care group - Chatted with airline agent and verified 3K flight departed on time and is not overbooked - Agent is not able to provide compensation as their record shows customer was a “No Show” on this flight - Ask to further investigate as customer was at the counter and airline counter agent did not assist in getting customer to their next available flight - Open an incident via *** Ask *** *o verify minimum connecting time is valid provided that airline counter closes hour before flight departure Resolution: - This is considered as customer error as customer is stating that they missed the flight due to long security lines - Airlines usually offer stand by flights, however, in this case, airline seems like they did not provide other option but to buy new ticket - *** *** is not providing compensation but they open up an investigation (*** ** ***) - No compensation is due from priceline.com

I have received the consumer’s additional
commentsAs you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionThe consumer
purchased a Published Price airline ticket with *** *** We understand that there was an airline schedule changeOur Air Team
reviewed the consumer’s concerns and verified that there were no errors on
Priceline's endThe airline failed to follow the correct procedure in
notifying us about the change in the schedule We understand that the consumer purchased new
tickets at a higher price and requests reimbursement for the additional cost On behalf of the consumer we can forward the consumer's
claim to the airline for possible
compensationIn order to assist the consumer, we requested a copy of the receipt validating the charges for
the new reservation so we can provide this important information to the airline
Upon receipt of this information, we will forward the consumer’s claim to the
airlinePlease note, the consumer may also contact the airline directly for
any further assistance

Your Reservation Has Been Cancelled Your hotel reservation was cancelled on April 9, at 01:PM Eastern Daylight Time Please see details below
Your cancellation number is *** Your Cancelled ReservationThe Saint Hotel, Autograph Collection *** *** ***
*** *** ** ***
*** Check-In: Thu, Apr 23, - 04:PM Check-Out: Mon, Apr 27, - 11:AM Billing Name: *** *** Credit Card: *** (ending in ***) Room Subtotal: $Taxes & Fees : $Total Trip Cost: $Cancellation Penalty: $Total Amount Refunded to Credit Card: $Any applicable refund should be posted to your account within to business days from the date the cancellation was processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If its possible can Priceline let me know when my credit of $will post to my father's ***
Sincerely,
*** ***

We are writing you today regarding your reservation with the Quality Inn Cedar Point for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I understand that you are requesting to cancel your hotel
reservation because you felt that the star rating assigned to this property was not accurateI also understand that you found Quality Inn under star category When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * *** ***
*** * *** ***
*** * *** ***
*** * *** *** Also, please understand that the hotel chains listed in the Star Level description are there for example only and may not reflect the actual hotel you bookProperties belonging to a chain may hold varying star levels based on the actual quality of that property We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating We do feel that this hotel is properly rated through our system, and we are unable to offer any refund or compensation at this timeHowever, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely,*** *** Executive Offices

Dear *** ***
We are contacting you today regarding your airline
reservation booked under Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to cancel and get a
refund for your reservation
We checked your reservation and verified that the tickets
you purchased are non refundableWe contacted *** *** to request for
exception; however, the airline denied our requestThe only option we can
offer is according to the ticket rules
imposed by the airline which is to exchange the ticket for future travel
However, there will be a
$airline imposed per ticket change fee, $per
ticket service fee plus any fare differenceAs a courtesy, we can waive our
$per ticket service feeI apologize; however, we will be unable to
cancel and refund your reservation
If you are interested in exchanging your reservation for
future travel, don?t forget to call before your current scheduled departure,
which is Monday, July 18, 2016; 2:15PM, because no changes or cancellations
will be allowed after this time
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Total refund Amount: USDA refund of USD will be issued for
your airline tickets, which equates to a refund of your original purchase price
minus a cancellation penalty of USD .The following fees are non-refundable-
Processing Fee-USD

In order to locate the referenced reservations and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase
In the event that the consumer purchased the reservation with ***, please contact
*** directly for any assistance relating to *** purchases
please direct the inquiy to ***
Thank you,
N D***
Priceline.com

Dear Mr***,
We are contacting you today regarding your reservation at the *** *** *** *** *** Hotel for Request Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you
had some issues at the hotel during your stay
We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and rest assured that this will be forwarded for documentation and reference
We contacted the hotel and we were advised that General Manager of the property, Paul C***, spoke with you regarding your issueAccording to the hotel, they offered a future free night stay at their property, which you acceptedRest assured that your feedback will be noted and will be passed on for documentation and reference
As an apology for the inconvenience, we submitted a refund request in the amount of $which is 20% of the total cost of your reservation
The refund request will be reviewed by our management team and if approved, it may take 7- business days to be processed
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear *** ***
Thank you for contacting us regarding your reservation
with *** Airlines booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
a
refund of the exchange fees
We reviewed our database and confirmed prior to your
request being accepted, you submitted a total of prior offers that were
rejected also for June travel datesThe contract page that was provided to you
showed the departure date of Thursday, June 2, and return Tuesday, June 7,
We are sorry for any inconvenience; however, we are unable to refund the
exchange fees as requested as we confirmed our system did not make an error
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices