Stahl Construction Company

Complaint: ***
I am rejecting this response because: I only needed one bed and was forced into two since mine was unavailable and over charged it's illegal to scam people
Sincerely,
*** ***

Dear Mr***,
We are contacting you today regarding your rental car reservation with *** Corporation for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you returned
the car earlier than expected and you would like to receive a refund for the unused daysWe apologize for any confusion; however it is industry standard that pre-paid reservations are booked in 24-hour blocksThe additional day charge is shown on your Contract Page under the Summary of Charges section that was disclosed prior to purchase
Our ability to refund your reservation is at the discretion of the rental car partner's corporate officeWe researched your issue with the rental partner directly and they advised that the reservation will be charged for days The rental agreement you received at the time of rental noted the return was on August at 5:PMThe car was returned early but there is no refund for the unused days
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:When I booked the room, the website I was booking through was PRICELINE***, not *** At no time while I was booking my room, was I redirected to *** Here is a copy of the email I received from PRICELINE***.To view this email as web page, go hereHotelsCarsFlightsPackagesCruisesYour Hotel Reservation for Wed, August 26, 2015Priceline Trip Number: ***To view your full itinerary, click here. Print Itinerary Email Itinerary Download our App*** *** *** *** *** Night, RoomCheck-in:Wed, August 26, 2015Check-out:Thu, August 27, 2015Hotel Address:*** *** ***
*** *** ** ***Hotel Phone Number:###-###-####Number of Rooms:RoomReservation Name:*** *** booking ID:***Booking Partner: See Hotel Details Map/DirectionsRoom Type:Queen Beds Non-Smoking Book Now&save Max guestsHotels may charge for additional guests. Cancellation Policy:Any cancellation received within day prior to arrival date will incur the first night chargeFailure to arrive at your hotel will be treated as a No-Show and will incur the first night charge (Hotel policy).See all Policies Summary of ChargesTotal Charged: $67.35Billing Name: *** *** Room Price:$avg./nightRooms:1Nights:1Room Subtotal:$61.59Taxes & Fees:$5.76Total Charged:$67.35 Paid in FullPrices are in USD
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The summary of charges was not available to me on the page nor did I initial (signature) on the page submitted by the business Furthermore I did not re-enter my payment information and agree to the charges statedAt this point the business is simply lying and I consider this fraudulentThe rental car company has agreed to cancel my rental for a full refund if Priceline submits a requestThey have not done so thus far.
Sincerely,
***l ***

Complaint: ***
I am rejecting this response because: when I was buying ticket there was not off peak only there was 6:am - 10:pm and ticket was for next day that is why I called and cancel ticket , later on find out they don't want to cancel I thought some one stealing my credit card so I called my credit company to cancel transaction later on find out that was PricelineI don't know how many more people are victim of themIf you guys don't pay all of my money back at least pay some of them since I bought ticket on same day from * ***
Sincerely,
*** ***
3/9/
Complaint
This is with regards to a previous dispute, original case # ***
I did not understand the nature of this particular dispute process, but after talking to the credit card representative and the merchant (Priceline), I should have filed it as a "non-receipt of services."
Please see the
notes referenced below as stated to the representative in the dispute department for my credit card
The original transaction should have never posted in the amount of $245.00, as the requested level of hotel was not receivedThe reservation was made under my name, *** ***, with a second room under my brother's name, *** ***When it posted, I called and filed a dispute as Priceline did not refund the amount as they said they would once a second reservation was made under *** nameWe never stayed at the hotel that was reserved under my name, but did stay at the other hotel that *** reserved under his name on his credit card with a second room in my name
All of this information can be found documented with Priceline by calling them at ###-###-#### and referencing the the case number ***
The first reservation that should have been cancelled was under the following information:
Reservation name: *** ***
Reservation phone number: ###-###-####
Reservation email: t***
Room for *** ***
Room for *** ***
The second reservation that we stayed at was under the following information:
Reservation name: *** ***
Reservation phone number: ###-###-####
Reservation email: ***
Room for *** ***
Room for *** ***
With all this hour long conversation with them I forwarded this to *** and when *** tried calling them they said we are not going to refund the charges this is ridiculousI have to pay for the services that I never used this is fraud
Desired Resolution
All I want is money refunded for the amount of $that they charged to my account, as I used Priceline services for a different hotelI should not be paying for the services that I never utilizeIf this is not resolved I will be taking this to higher office to get the right result
This
will go the Federal trade consumer office
Consumer Business Dialog

Revdex.com:
I have realized that I made a mistake when I was looking at Priceline's website and searching for a hotel in *** ***There are two areas combined on their "name your own price" map under the area labeled "5"It combines both the "*** ***" area and the "***" areaI did not notice this beforeBecause they combine the two areas on the map the consumer needs to research what hotels are offered in both areas before biddingI did not notice they had combined the two areas and so I did not research properlyit gives a much greater price range and of course the hotels don't show up unless you search each area separatelyWith that being the fact it makes me the one in error, so I will consider this complaint resolved and apologize for filing the complaint and not looking closer.Thank you Revdex.com for you time and effort
Sincerely,
*** ***

Dear *** ***,
We are contacting you today regarding your hotel
reservation at the *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we
understand, you
would like to receive a refund for the reservation due to the quality of the room
that you receivedWe apologize for the inconvenience this may have caused
We contacted the hotel and they advised that they had no
other rooms available during the first night so they asked you to contact the Front Desk office the next morning so that
they can assist with an alternate roomAccording to the hotel, you did not contact
the front desk so they were unable transfer you to another roomThe hotel did
not allow a refund as their records indicate that you were checked in for the
entire stay, and did not notify them
when you checked out
As a goodwill gesture, I submitted a refund request in
the amount of $which is 20% of the total cost of your reservationThe
refund request will be reviewed by our management team and if approved, it may
take 7- business days to be processedI apologize; however, I will be
unable to refund your reservation in full
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionAccording to the consumer,
she/he selected Priceline’s Name Your Own Price service and received star
accommodations; however, the hotel did not offer a pool as an amenityPriceline
offers a variety travel service options, including our Published Price hotel service
where consumers have the option to select hotel accommodations that include a
pool as an amenityWhen selecting a reservation, the consumer is provided with
the details of the purchase, including any amenities associated with each
reservationIn this case the consumer selected a Name Your Own Price hotel
room reservation for greater savingsName Your Own Price requests do not guarantee
a pool as an amenityI
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

See our response to the customer below Thanks. *** *** *** Thank you for taking the time to contact us regarding your stay at the *** *** *** ** *** East for Trip Number *** We are writing to let you know that we have received your Revdex.com concern
in our Executive Offices. We apologize you were unhappy with your hotel accommodationWe appreciate your feedback and contacted the appropriate people at the hotel to share your concernsWe understand you advised you checked out days earlier than originally reserved due to quality issues you encountered during your stayWe reviewed your information further and issued a refund of your unused nightsA refund in the amount of USD was issued on February 4, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for giving us the opportunity to assist you and we hope you find this information helpful. Sincerely, *** ***Executive Offices

Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you had to pay more to exchange your tickets and
to use the return portion of your flightOnce the outbound portion of the flight is skipped, the airlines would consider the ticket as a "no-show" and would automatically cancel the remainder of the reservationSince you decided to exchange your tickets, a fee will be charged for rebookingWe apologize; however, we are unable to refund the fees We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

*** ***
I am rejecting this response because:as statedDoes not live up to advertised price and scheduleI will not accept this until Priceline honors their advertised agreement or changes the advertising.
Sincerely,
*** ***

Revdex.com:
I accepted and appreciate the offer to refubdi gope by accepting this prior to receiving the credit will not cancel their offerthank you

Complaint: ***
I am rejecting this response because: it ignores the face that they describe their star hotels as having a pool included as an ammenityI didn't use a filterI simply looked up your description of a star hotel if a consumer is going to end up hotel where a pool is not offered, you should make that very clear in the contractIt is wrong for you to assume that just because you don't mention pool in the contract, that the consumer will mean that there isn't oneA simple solution in your part would be to say, pleas be advised that the option your are booking for does not have a pool as previously described as an ammenity in our star rated hotel I didn't use this reservationI even called the hotel and explained why I wouldn't be there I did not get what I paid forVery shady the way you try to use the navigational aspect of your site as a way to say star hotels don't have pools listed as an ammenityYou do list it that wayBottom lineyou don't care about anything but your bottom lineYour priority should providing a quality productI feel taken advantage of.
Sincerely,
*** ***

Dear Ms***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand that you were unable to use your
reservation due to a delay on your travelWe reviewed your issue and we would
like to offer a one-time exception to cancel for a full refundA refund for
$was issued on August 19, Your refund has been processed through
our systemIf you need to check the status of your refund, please contact your
bank directly to inquire about their processing time
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:I did not pay the hotel I paid Priceline, the hotel should be very much aware that thousands of people in our town were with out power for DAYS! That means no heat and no waterFor the hotel to not understand how a 3pm check in is unacceptable given the circumstances is simply ridiculous.Ultimately since this transaction was through you this should be your responsibility to refund for services not used
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you found better rate on our websiteI reviewed your
record and it shows that one of our Customer Relation Specialist was able to handle your caseAccording to his documentation, you mentioned that the lower rate you found was part of our *** Express Deal offerI apologize; however, as disclosed on our website, we can only offer Best Price Guarantee if the lower price is for the same exact itineraryIt must be for the same airline, flight numbers, travel dates, airports, number of ticketed passengers, cabin and class of serviceAs you may be aware of already, *** Express Deal does not disclose the airline and flight numbers prior bookingDue to this, we cannot offer any price difference refund Please visit our website from time to time and if you find the same itinerary for a better price, please call us back as soon as possible so we can validate the informationFor future reference, with Express Deals or Name Your Own Price, you have up until midnight the day before you travel to contact us to file a claim I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, *** *** Executive Offices

According to
the consumer, she was price shopping and did not intend to purchase the reservation
The consumer is requesting a refund for the
hotel room reservation. Our record
confirms that the consumer visited the Priceline.com website and selected a non-refundable
Express Deals reservation for a night stayThe consumer provided payment
details online and clicked the “Buy Now” button authorizing the terms and conditions
of the purchase
Customer
Payment Method: ***l
CC Type:
***l
CC Number
(Last digits):
Expiration
Date:
12/
Card
Holder Name:
*** ***
Card
Holder Phone:
***
Billing
Address:
*** * *** **
*** ** *** **
The consumer’s
selected purchase is non-refundable and we are sorry that we are unable to assist
with the requested refundI apologize for any inconvenience experienced by
the consumer and thank you for getting in touch about this issue
Sincerely,
ND***
Executive Offices

Hi Caroline, We have reached a resolution were Priceline.com LLC has reimbursed us for the two nights room rate ($96.24) at the facility in fullThe excess of the amount $charged out in our complaint as filed with your office requires us filing a complaint against this dive we never stayed at
in Central FloridaSo, as far as Priceline.com we consider this matter as closedThanks, ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondWe are sorry that the consumer is not satisfied with his Your Own Price accommodations at the *** *** *** *** ***, *** ***, and feels
that this property is not correctly rated stars
We evaluate each participating hotel on many different criteria, including guest satisfactionWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteWe have also reviewed information for this property in our system, and the *** *** *** *** *** hotel is a rated out of a Our reviews are submitted to us from actual customers who have already stayed at the particular hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companiesWe are confident that the hotel will work to exceed their expectationsOur competitors rate this hotel as follows: ***.com = stars***.com = stars
***.com = stars
***.com = stars
***.com =stars
We do feel that the *** *** *** *** *** is properly rated through our system, and we are unable to offer any compensation at this timeWe also informed the consumer that if he experienced problems while at this hotel, to contact the hotel's front desk and provide them an opportunity to assistIn the event that the front desk is unable to assist, the consumer may contact our Customer Service Department for further assistance
Sincerely,
N D***
Priceline.com

Thank you for taking the time to contact us regarding your reservation at the *** *** Hotel And Conference Center for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you
wanted to be confirmed in a room that can accommodate peopleWe reviewed your booking and verified that you selected our Express Deal option and you chose non-smoking room with a queen size bedWe indicated prior booking that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineWe apologize; however, your reservation is restrictedIt cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices