Stahl Construction Company

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** By *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand your concern about your confirmed hotel not
being listed in the available properties within the *** ** areaThe hotels
that participate in our programs varyThe properties in the disclosed price
listings can be different than those in Name Your Own Price and Express Deals
reservation selectionsBased on the number of hotels that participate in a
program, Priceline may assign a number of hotels to one areaIn this case,
Priceline indicated the *** ** *** *** is not on the listings page,
but is available in our Name Your Own Price optionWe have reviewed the
location of your hotel and found that it is located within the designated area
you viewed prior to purchaseWe apologize; however, since your reservation is
restricted, it cannot be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

We understand you requested to cancel your reservation due to your trip got canceledWe received your email regarding the new reservation you have booked with the new dates and as per our agreement, we have canceled your reservation and processed a refund of $If you need to check the
status of your refund, please contact your bank directly to inquire about their processing time. Thank you for giving us the opportunity to assist you and we hope you find this information helpful. Sincerely, Executive Offices

Our records indicate that
a full refund of $was issued for this purchase

Complaint: ***
I am rejecting this response because:
It is Priceline.com's responsibility to make sure that the hotel has the reservation info before the customer gets thereAdditionaly it is also their responsibility to make sure that the hotel actually exists under the name the reservation is madeMoreover, the hotel services should match the star rating that is claimed and foremost of all, the hotel provides the safe and drug-free environment that is expected of all decent facilitiesPriceline failed on all these accounts and is not willing to accept their fault and provide adequate compensation for the inconvenience and mental and physical anguish that the customers went through
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your rental car reservation under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand that you are not
satisfied with the resolution provided to you regarding the additional charges made by *** Corporation I have reviewed your case further and here's what I have I found You booked an airline ticket and rental car last February 22, online through priceline.com and your *** *nding in was charged USD for the rental car portion of the bookingBased on the information we got from your Revdex.com complaint, you have availed additional services at the rental counter and was quoted additional charge of USDHowever, when you returned the car, you were charged USD on your *** *nding in We have sent research request to *** Corporation to validate the additional chargesBased on the attached invoice for the additional services you availed at the rental counter, it totaled to USD Below is the breakdown of these charges - Damage Waiver Insurance USD - Liability InsSupplement USD - Fuel Purchase Option USD - Concession Fee Recovery USD - Premium Emergency Roadside Service USD - Refuel Sales Tax (3.75%) USD - Tax (8.75%) USD - Amount Due USD They also sent us a copy of the rental agreement that you signed indicating that you agreed to get these optional services provided for by *** CorporationI have also attached that agreement you signed for your review Since these services were availed at the rental counter, the rental company will charged you directly for these services*** advised us that the charge is accurate and they are not processing any refund Thank you for taking the time to inform us of your concernsWe apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, *** *** Executive Offices Thank you! *** *** Executive Care | Social Media Customer Care Specialist

Dear Mr***,
Thank you for taking the time to contact us regarding
your vacation package under Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand
your concern about the delay in processing
the refund for the hotel portion of your vacation packageWe have reviewed
your reservation, and verified that the cancellation of the hotel portion was
not processed in our system at the time you requested for the cancellationWe
apologize for any inconvenience this may have caused
We appreciate your business, and we are very sorry that
you have been disappointed with the way this matter was handledAs a gesture
of goodwill, we would like to offer you (1) USD travel voucher valid
towards your next prepaid booking with priceline.comThis compensation is not
intended to place a value on your experienceIt is meant to emphasize our
commitment to you as our customer, and encourage you to use our website for
your travel needs
To redeem your voucher, you will need to book a new
prepaid reservation on ***
Once your new reservation is accepted, please send us an email at: ***
This email should include the following information:
-Original Priceline Trip Number that is associated with
your voucher (***)
-Your new Priceline Trip Number
-The amount from the travel voucher that you received for
the inconvenience you experienced with our company (USD)
We will then issue a refund for USD (if your
purchase price is greater than or equal to that amount)This offer is valid
for one (1) year from the date of this e-mail
I hope you found my email helpful!
Sincerely,
*** ***
Executive Offices

Dear *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** Airport for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableDue to the inconvenience, a refund for $was issued on March 27, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few dayswe are unable to provide additional refund for this hotel reservation However, as a gesture of goodwill, you can use the following coupon code on a future priceline.com Hotel Express DealThe coupon will provide a discount of 15% on your next reservation *** *** ***
*** *** *** ** *** *** *** ** ***
*** ** *** *** ***
*** ** *** *** *** This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful Sincerely, *** *** Executive Offices

Thank you for contacting us regarding your reservation with the *** *** *** *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you need to cancel this
reservationWe reviewed your booking and verified that you selected a restricted rateWhen you submitted your request, we immediately locked in our rate to secure your reservationWe apologize; however, your reservation is restrictedIt cannot be changed, canceled or refundedMoreover; we have made attempts in contacting the hotel to request for exception; however, we were unable to get the answers you are looking for, therefore, we are unable to offer any other resolution We apologize for any inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms*** Thank you for contacting us regarding your reservation at the Sanctum International Serviced Apartments booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy
with the property you received on your reservation We are sorry if you are unhappy with the property you received on your bookingWe are unable to make changes to your reservation; however, we processed a cancellation to your request for a full refund to be issued back to the credit card usedPlease allow 3-business days for the funds to be received back to your account Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, *** *** Executive Offices

HelloPlease see our response below. *** *** *** Thank you for taking the time to contact us regarding your airline reservation with *** *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our
Executive OfficesI understand your concern regarding the schedule change that occurred on your trip. Airlines can and often do adjust their schedules depending on traffic, change of equipment, route popularity and other various reasonsThis is a common practice with the airlinesWe have reviewed your request with Delta Air Lines; however, we regret to inform you that they are unable to fulfill your request to cancel the reservation or switch your flight with a different airlines. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** ***Executive Offices

Complaint: ***
I am rejecting this response because:I will no longer due any business in the future due to the lack of respectThey've lost a customer
Sincerely,
*** ***

*** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** Hotel Apartments for Trip Numbe* *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe hotel name is revealed after purchaseWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, as a one-time exception, your refund has been processedA refund for *** *** (*** *** was issued today, April 10, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days
*** *** Thank
you for taking the time to contact us regarding your hotel reservation
at the *** Hotel Apartments for Trip Numbe* ***I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you have issues with this hotel reservationOur
records show that the rate you purchased is non-changeable,
non-cancelable and non-refundableThe hotel name is revealed after
purchaseWe provide hotel chain examples for illustration of what you
may expect when choosing a star levelWe do indicate that the brands
shown are only examples and may not be a part of our programEvery
hotel is different and not all hotels within a certain chain have the
same star level ratingThis information was presented to you prior to
purchase when you were asked to review your reservation, including the
terms associated with cancellations or changesWhen you purchased your
reservation, you agreed to those termsHowever, as a one-time exception, your refund has been processedA refund for *** ***
(*** *** was issued today, April 10, We will issue a
refund to your bank within one business dayYour bank will then post it
to your accountThe bank processing time varies so please check with
them if you do not see it in your account within a few daysI hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:What you see is the screen after you are presented with choices of different hotels and select the name your price optionAs you are shown choices, then stuck with only one, this is bait and switchIn fact, I have a response from them:"For this type of reservation the pricing is not revealed until once it has been booked."This means you are stuck with whatever hotel they wanted to place you in, regardless of being presented other choices previouslyThey charge you for their pre-selected hotel and told there is no cancellation, regardless of the substandard hotels in a bad neighborhood they stick you withInvoking a no cancellation policy does not forgive their bait and switch tactics. Thanks!***
Sincerely,
*** ***

HelloPlease see our response to the customer belowThanks. *** *** *** Thank you for taking the time to contact us regarding your *** *** *** *** *** reservation for Trip Number ***We are writing to let you know that we received your Revdex.com concern
in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a refund of the difference because you advised you found a lower rate for the same Itinerary for a total of USD through ***We reviewed your reservation and verified your total reservation cost including taxes is USDYour reservation does not qualify to our Best Price Guarantee because the rate you advised you found was higher than your total reservation costAlso, the lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policyPlease note that the hotel may charge you any hotel specific fees, incidentals or mandatory feesThese fees are not included on your price and they are payable to the hotelThe reservation purchased offers additional savings in price and has more restrictionsWe apologize, your reservation cannot be changed, canceled or refundedAs a gesture of goodwill, we would like to offer you a 10% *** *** Deal coupon that is valid towards a future reservationThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsYou will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalYour coupon code is *** and it expires by 11:PM Eastern Standard Time on January 1, Thank you for your time and we hope you find this information helpfulSincerely, *** *** Executive Offices

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceThe savings shown on our
website is a percentage of what you could save when you submitted your hotel
requestWe stated that you could "Save up to 60% on Hotels" when
using our Express Deals or Name Your Own PricePlease keep in mind that hotel
inventory is constantly changing, and we do not guarantee that you will save a
certain percentage when you purchased your reservation
I am sorry that priceline is unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** Corporation under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe
understand your
request for a refund of this reservation since you were unable to pick up the
carA refund request has been submitted to our management team for review, and
if approved, the refund for USD will be processed to the card you used
to submit your requestThis process can take up to
daysOnce the refund is approved, your refund will be
processed by our system within business day; however, it may take up to
business days for your bank to post the refund to your account
Thank you for your patience while we review your issue,
and I hope you have a wonderful day
Sincerely,
Nico T***
Executive Offices

Dear *** ***
We wanted to take this time to contact you in regards to your hotel reservation at the *** Miami Airport Hotel & Executive Meeting Center booked under Trip Number ***
We are writing to let you know that we have received your concern from the
Revdex.comAs we understand, you are requesting a refund for this reservation as the hotel did not allow you to check in saying that the reservation was cancelled
After our review of this concern we show that you contacted us at 6:AM, Sunday, Aug 16, which is the scheduled day of check outAt that time it was noted that you stated the hotel would not allow you to check in as you had just arrivedSince it was on the day of check out our agent attempt to contact the hotel to see if they would allow any exception since you were trying to check in the day after your schedule check in dateWhen they were able to speak with the manager it was confirmed with the hotel that they charged the reservation as a no show as the check in date had passed and no refund would be providedWe attempted phone contact, were unable to reach you and sent an email stating, "We have made arrangements for you to speak with a Customer Care Consultant" asking to please call usWe did not receive any additional contact until now
Prior to booking you were presented a contact page that included Booking ConditionsThose conditions included:
Reservation is guaranteed for date of cheonly
Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed
Since you did not arrive at the hotel to check in on the reserved check in date of Saturday, Aug 15, 2015, no refund is able to be provided
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Bryan B***
Executive Offices

According to the consumer, she did not authorize the purchase of a Name Your Own Price reservation at the total cost of $for a star hotel
Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase, including the
star level and $offer price entered by the consumerOur records indicate that the consumer previous request at the rate of $was not accepted for purchase
I am sorry unable to refund or cancel the consumer’s reservation as the selected Name Your Own Price reservation is restricted
Sincerely,
ND***
priceline.com
3.5-star hotel in the *** area
Check In: Fri, Oct 16,
Check Out: Sat, Oct 17,
Rooms: room for night
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** *** *** *** **
***
***
***
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
continue
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Revdex.com, Inc
The consumer chose to visit our Published Price website
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservations
The consumer selected a specific hotel property
from a list
of participating properties, at the disclosed
room rate, including taxes and feesUpon hotel room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public
Priceline.com is a travel agent and as such, makes hotel
room rates available on behalf of the hotelsJust like every other business,
we receive reduced rates because we sell in large volume, and if you compare
our rates, you will find them to be very competitiveWe strive to offer
customers the best alternatives for saving money while at the same time
maintaining profitability
Priceline.com provided the consumer with his/her selected
hotel, at the disclosed summary of charges.
We apologize if the consumer is disappointed with the difference in
rates; however, priceline will not be able to offer a refund for the difference
in rates
Attached hereto is a
copy of the consumer’s contract page agreeing to the terms and conditions of
the purchase as well as the selected room rate/summary of charges
We appreciate the opportunity to clarify
Sincerely,
* ***
priceline.com
Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at the
*** *** ** *** *** *** *** for Trip Number
***
We apologize for the inconvenience that the hotel provided you with a receipt
or confirmation showing the rate that we paid to themWe called the hotel and
spoke with *** from the Front DeskWe verified that the best available
rate for your stay is $per night
The rate you saw is not available to the general publicWe negotiate these
rates with our partners, which allows our customers to receive such significant
savingsWe purchase bulk room reservations to the hotel and in return, they
provide negotiated rates for their roomWe are very sorryHowever, we are
unable to process a refund for the difference
If you have further questions, please contact us directly at ***
The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday
through SaturdayYou will need to enter your Trip Number, which is ***
when you contact us
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,
John Bedola
Executive Offices
Summary of Charges
(All prices are in USD)
Room cost (per night): $
Nights:
Rooms:
Guests:
Room Subtotal: $
Taxes and Fees:$
TOTAL CHARGES $
Hotel Information
a
*** University Of Florida Conference
Center Gainesville
Excellent, reviews
Special Discount
off
Address:
Sw 34th St., Gainesville, FL,
US
*** Hot Deal Room Type:
King Bed - Accessible Room - Wifi
Check
In:
Wednesday, April 29,
15:
Check
Out:
Sunday, May 3,
12:
Your Information
`
Room
Billing Address
Country
State
City
Zip/Postal Code
Email
Confirm Email
Phone Number
Continue
Credit Card Information
Initial Here:
I have
read and agree to the terms and conditions and privacy policy
Book
Hotel Now
Proof of *** membership may be required to receive a
discounted *** member rate
Important
Information
Hotel Customer Service:
If you have already booked a hotel reservation and need assistance, you can
contact our Customer Service at 888-645-If you call this number please
have your Trip Number and the phone number you entered while making your
reservation available
Rate Description:
Websaver - Full pre-payment required upon booking
Promo:
Special Discount off
Advance Purchase
Negotiated Specials may be limited to certain dates and subject to
availability
Pre-pay Policy:
$will be charged to your credit card
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchasePrices and room
availability are not guaranteed until full payment is received
Cancellation Policy:
For the room type and rate that you've selected, you are not allowed to change
or cancel your reservationIf you cancel your room, you will still be charged
for the full reservation amount
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed chedate onlyIf
you don't cheto the hotel on the first day of your reservation and you do
not alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund
All rooms are guaranteed for double occupancy and accommodations for more than
the specified number are not guaranteed
The reservation holder must be years of age or older
A valid ID and credit card must be presented at check-inThe credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may by charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls
or mini-bar charges) and are not included in the room rate

Dear Ms***,
Thank you for contacting us regarding your vacation package purchased under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the 1-day cancelation fee charged to your
account
We reviewed your reservation details and confirmed when you purchased your vacation package, you agreed to the below cancelation policies associated with the room type selected:
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount
When you contacted our Customer Care Department with concerns to the wrong date being entered, we allowed a one-time exception to the policies; however, it included a 1-day cancellation feeWe are sorry if you are unhappy with the fee charged, but we are unable to refund the amount back to your credit card as requested
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Teddi C***
Executive Offices