Stahl Construction Company

Tell us why here...Issues: - Hotel contacted complaining about their polices set with Booking.com - Property requesting to collect payment with no-show fee -
Asking for an additional EUR for an overbooking Actions taken: - Located the reservation in question - Property was invoiced correctly for overbooking - Forward the property’s complaint to the correct department for review - The Account Manager of the property discussed the concerns with the property explained how their polices work that they have set up & advised them to pre-authorize the guest credit card and should the guest to be a no show to cancel the reservation so the commission would not be charged. - The Account manager also explained for the reservation of John Dye that the commission was not charged however, the relocation cost difference of the EUR was to be invoiced as they could not accommodate the guest. Resolution: - Case has been closed no further action is needed in the case

Dear Ms***,
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
Airline ticket booked under Trip Number ***
As we understand, you have requested to change your
departing
flight to an earlier flight, however, you were informed that an additional
collection/fees are incurred for the
ticket exchangeYou also state that the agent you spoke with did not inform
you of any fees when exchanging your ticketsUpon careful review of this
matter, we have confirmed that the agent properly advised of the fees associated with
the changePlease be advised that any changes to your ticket require a ticket exchange
in accordance with the fare rules and restrictions
established by the airline, and airline ticket exchange fees are non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our record indicates that this matter was addressed to the satisfaction of the consumer

Dear Mr***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand
your concern about the area where your
hotel is located
We have reviewed the location of your hotel and found
that it is located within the designated area you viewed prior to purchaseWe
reviewed your booking and verified that you selected a restricted rateWhen
you submitted your request, we immediately locked in our rate to secure your
reservationWe apologize; however, your reservation is restrictedIt cannot
be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence. I am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
D***
Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe would like to keep the hotel reservation and be refunded the parking fee.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
*

We are writing to let you know that we received your Revdex.com concern in our Executive Offices Airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customersWhen a schedule change occurs the
airline will usually rebook you on an alternate flight closest to the original departure timeOnce the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website In your case, we have contacted *** *** *** to ask other option/s but they insist that your current flight is the best you can haveThey added that there will be a possibility of another schedule changeWe are not able to book you with another flight as there are policies and procedures imposed by *** *** ***We understand that your dispute is about your *** *** operated flight but the owner of the ticket is *** *** *** and we need to abide from their policies and proceduresOur record indicates that you agreed to have this flights that is why the agent you spoke with on 10/2/reissued the ticket If you wish to continue changing your reservation, we are more that willing to assist however, airline’s imposed fee will apply Thank you, Ms***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

On behalf of the consumer, we contacted the airlines and they advised that the
reservation has already been refundedThe refund of USD405.70
was processed on 6/15/to the *** *** *** ** ***

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** * *** * *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concerns in our Executive OfficesWe
understand that
you are requesting for a refund of your unused reservationWe reviewed your
request and verified that you purchased a non-refundable rate where the hotel
name is revealed after purchaseThere is no guarantee that you will receive
the same hotel as your previous requestThe properties in the disclosed price
listings can be different than those in the undisclosed sectionsPrior to
booking, we stated on the contract that the reservation cannot be changed,
cancelled or refundedWhen the request was submitted, you have agreed to the
terms and conditions of the reservation
We reviewed all options and resources possible to provide
you with an answer to your issueWe do value your business and at the same
time, must be consistent and fair to all parties involved.?
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

We are contacting you today regarding your reservation with *** Corporation booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you received an email stating that the request
did not go through so you booked another reservation with *** Car RentalWe apologize for any inconvenience this may have caused We checked our records and verified that your first request under Trip Number *** was not accepted because were unable to find a rental car partner willing to accept your requestHowever, we sent you the confirmation email of your accepted requestIn order for a request to be processed, a credit card must be entered and once the "buy my rental car now" button is pressed, the reservation is purchasedWe also verified that when Mrs*** *** called our Customer Service, she was advised that the second request is accept The reservation is truly restricted which is non- cancelable and non-refundableThis information was provided on the contract page prior to bookingI apologize; however, we are unable to cancel or process a refund for the reservation We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence Our booking system is linked to our airline travel partners'
booking system just as any other internet travel service or travel agency
Regrettably, there are occasional time lags, which impact true reservation
availabilityThis time lag is common throughout the travel industry and is not
unique to usI am sorry that we are unable to assist the consumer
any further in this situation
Sincerely,
** ***
Executive Offices

Dear Ms***,Thank you for contacting us regarding your vacation
package purchased under Trip Number ***We thank you for your
patience while we research this booking for youWe are currently making
attempts to resolve this issue for youWe hope to be in contact with you in
to business days with a resolutionThank you for emailingI
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Teddi C***

Complaint: ***
I am rejecting this response because:
Sincerely,
Troy ***
The company feels like it's ok to charge me an additional fee for nothingI have not received any additional services or upgrades for the additional money paid, and this company doesn't see ANYTHING wrong with thatThe site states, and I quote, "Choose Your Room"No where does it say, pay more for the same exact roomSo to me this is a rip offIn fact it still says the same thing and gives the same money option, for the SAME exact roomSo essentially you have the option of paying up to $additional a night, and will not be given any upgrades to your room
***This is exactly what the site shows for this hotelIt gives several different rates for the same standard roomDoesn't make sense***
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
View Hotel
Cancel Policy
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
View Hotel
Cancel Policy
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
View Hotel
Cancel Policy
+ $
per night
King Or Double Beds Freebies: Free Internet in Public Areas
Below is the link to prove what I'm saying ***

We have received the consumer’s additional
commentsAs you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionWe reviewed
your reservation and verified that the hotel has an average guest rating of
This rating is based on actual reviews from customers who have booked on
our site and stayed at the hotelWe assess each property on many different
criteria, including cleanliness, guest satisfaction, decor, etcOur hotel
ratings are actually stricter than other national rating companies and we are
confident that the hotel will work to exceed their expectationsWe also
verified that the *** *** *** l is rated consistently as a star
property
*** ***- stars |
*** - stars |
*** - stars |
We are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** *** *** ***
We are writing to let you know that we have received your
Revdex.com complaint in our
Executive OfficesWe understand your
request for compensation due to the renovations and unavailability of the pool
and hot tub during your stay
We apologize for the inconvenience you faced due to
renovations at the hotelOur partner hotels are always trying to improve their
facilities for your comfortIn some cases, hotels stay open during minor
renovations
Because you booked your reservation through our E*** *** *ervice, specific amenities are not guaranteed unless specifically stated
during the booking processWe have confirmed that a pool and hot tub were not
listed as guaranteed amenities during the booking process; therefore, you may
receive a hotel with or without a pool and hot tubWe apologize if these
amenities were not available at the hotel during your stay; however, because
they were not guaranteed during the request process, we were unable to oblige
our hotel partner to offer compensationFor future reference, kindly review
the contract page before booking your Express Deal requests to determine if
your desired amenities are listed
This is to make sure that they are guaranteed at your
confirmed hotel
Under circumstances, we are unable to offer
compensation for your issueHowever, we have decided to issue a partial refund
amounting to
USD because we value your businessThis refund
will be processed through our system within one business dayIf you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico Tu***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I DO NOT KNOW THE NUMBER FOR THE RESERVATION YOU CAN LOOK IT UP IN YOUR SYSTEM WITH MY OTHER INFORMATION QUIT AVOIDING RESPONSIBILITY I WILL NOT REST UNTIL THIS ISSUE IS RIGHTFULLY CORRECTED
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***