Stahl Construction Company

Please see our response to the rejection belowThanks
*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com rebuttal in our Executive OfficesWe apologize; however, we are truly unable to refund your unused hotel reservationAs advised on our previous correspondence, prior confirming your second request, multiple attempts to make you aware of an existing reservation were madeAlso, just a minute after submitting the request, a confirmation email was sent to your email address *** I have contacted the property to request exception; however, they too advised that your reservation is non-refundable. We are sorry we did not provide you the answers you were looking for and thank you for your time. Sincerely, *** ***Executive Offices

Dear *** ***
We are writing you today regarding your hotel reservation
at the *** *** *** *** * *** booked under Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesAs we
understand,
you're requesting to be refunded for your Best Price Guarantee claimWe
apologize for any inconvenience this may have caused
We checked our records and verified that the rate
available at the time of booking was for $per room per night which is
higher than what you paid for your reservationWe also checked both
Priceline.com and the hotel's website and the rates available for the same
reservation that you booked are also higher than what you paid
As a gesture of goodwill, I submitted a refund request in
the amount of $for your reservationPlease be advised that this
is a one time exception because we value your businessThe refund request will
be reviewed by our management team and if approved, it may take 7- business
days to be processed
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

We understand that that you have issues with this hotel reservation We have reviewed your reservation again and based on the screenshot that you've provided, the room details are provided (see attached file name: Offer)Once you click the ">" beside the "Room Details and Cancellation Policy", it will show you additional information about the room, including the room view (see attached example, File Name: Offer 2) Then, once you click on the “Book” button, below the offer (attached file: Offer 3), the checkout page will be presented where it shows the room details again (example is in the attached file name: Checkout Page) Because we showed the room type on the booking page prior to checkout, you accepted and agreed, the reservation remains restrictedWe are unable to change or cancel this reservationWe are aware that the initial page showed atrium viewWe will be sending this to our front end team to correctDue to this, as a one-time courtesy, a refund for $was issued today, September 7, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our records indicate that the consumer was refunded in full

Roman">our records indicate that a refund in the amount of was issued to the form of payment used to make the reservation

*** *** *** Thank you for taking the time to contact us regarding your unconfirmed reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are seeing two
amounts of $and $being authorized from your accountIn order to process your request, we authorize your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedDepending on your bank, and in most cases, authorizations are removed within three to at most seven daysHowever; we may also try to call your bank directlyWe may also be required to have the credit card holder on the line with us Please contact us directly at: *** The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the *** *** or *** Thank you for choosing to contact usI look forward to resolving your issue Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:My initial complaint stated that I felt that it was deceptive business practices to not clearly list the potential for hidden fees put in the open in plain view of the customerThe Name Your Own Price option isn't an honest or truthful function of the site because of the hidden and fees that are not made clearly known till after the hotel is booked.The business also offered no alternative solution to resolve this issue
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** *** *** And Casino for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you intended to book a hotel
with a gym; however, you received a property that does not have the amenity you need We looked into your record and found that you submitted a request with areas that do not guarantee a hotel with a gymBecause of this, our booking system did not prioritize its search for a hotel with a gymNormally, as stipulated on your contract, the reservation you purchased cannot be changed, canceled or refundedWe negotiated with our hotel partner and they allowed a one-time exceptionThey will let us cancel your reservation for a full refundThis option is only available until hours prior to your scheduled chedate If you wish to proceed with the aforementioned option, please contact us as soon as possibleAfter that time we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is July 14, We apologize for any inconvenience and hope to hear from you soon Sincerely, *** *** Executive Offices

I filed a complaint about a car rental situation, the company responded by saying that I didn't make it to the car rental place before they closed, but I have proof that this is not accurate On my receipt it has a time stamp on it and they asked for this receipt, meaning they have access to the correct time I was in *** *** I didn't see the email from Revdex.com, until you closed the complaint I am asking that you re-open this complaint, so that I can prove that I was in *** *** at 10:in plenty of time to pimy car that they gave away well before 11:when they closed The sign posted on their window said they were out of cars and therefore went home for the night, closing early It had nothing to do with me being late to the counter as they are saying.Thank You,*** ***

Our record indicates that this matter has been addressed with the consumer
A refund in the amount of $was issued to the credit card account used to make the purchase
Sincerely,
N D***
Priceine.com

Our first response still stands. Sincerely, Executive Offices

Dear Mr*** Thank you for taking the time to contact us regarding your rental car reservation with Alamo Rent a Car for Trip Numb** *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand
that you have issues with this rental car reservation We apologize for the confusionOur records show that the total cost of the Collision Damage Insurance that you have purchased on this reservation was in $at $per dayTherefore, we have only issued a refund for $today, September 27, Please contact your bank if the refund is not posted on your account within a few days I hope you find my reply helpful and we thank you for your time. Sincerely, *** *** Executive Offices

Dear *** ***,
We are contacting you today regarding your reservation at the *** *** *** *** *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concern
regarding the location of your confirmed hotelWe reviewed your request in our system and verified that the following areas were selected during the booking process
*** * *** *** *** *** *** *** *** - Entertainment, Shopping District *** - City hall - *** *** *** ***
The *** *** *** *** *** *** accepted your requestThis hotel is within the designated area that was selectedThe reservation is restrictedIt cannot be changed, cancelled or refundedIn addition, our records indicate that a dispute was initiated with your bankWe are sorry if we are unable to process a refund of the reservation, and the bank will provide you with the outcome of the case
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:This should have been handled a long time back My credit card company has rejected my dispute, reversed their temporary credit and has charged me for the duplicate charge of They claim that Priceline issued me a credit on their own, which is untrue I have been told by Priceline that I would have to wait till may 10th for a resolution between my credit card and PricelineWhat I don't understand is, If my credit card has already said they will not continue to dispute it what is Priceline waiting till May 10th for? The card company has already decided Please now explain to me, why THIS additional delay?
Sincerely,
*** ***

We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondence
Priceline tells consumer that the hotel that is
selected may or may not be one that you have seen during a hotel search on
pricelineAny sorting or filtering options previously used will not apply to Express
Deals/Name Your Own Price requestWe
are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Your refund has been processedA refund for a total of $was issued on January 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so you may either check with them if you do not see it in
your account within a few days or send us the copy of your bank statement for the month of January for further researchPlease send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. I hope you find this information helpful and we thank you for your time. Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because:This property was far outside the advertised areaI checked the advertised area several times prior to biddingUnfortunately, I did not realize it would be necessary to save a screen shot of the advertised areaI would not have done business with this company had I had this informationThe property was not a "hotel"It was not maintained like a star hotelIt had a "guest-room" mattressThere was no air conditioning systemWireless internet was not providedThe sole internet access was wired The screen was ripped allowing bugs into the condoIt was a condoThe two times we went into the clubhouse after we arrived, no staff was presentBasic housekeeping service was not availableThe decor was beautiful, except for the mounted animal head over the bedThis was unacceptableHad we wanted a condo, we would have rented a condoWe bid for a hotel, with hotel servicesWe did not receive thisSupporting photos are attached. We did not see any staff until we were driving away, at the end of our stay when we saw a maintenance workerAfter complaining of the mounted animal, he stated, "that's better than most of our complaints"As we did not purchase the condo from the location and the condo was not owned by the location, we did not spend our vacation time trying to hunt down the staff of this third partyWe spent our vacation time driving. This was a bait and switchI did not bid for a condo minutes outside ***I bid for a hotel within miles of ***It is my understanding that this type of bait and switch operation is illegalIt is a deceptive business practice.
Sincerely,
*** ***

Our records indicate that the $
cancellation fee was waived by the cruise company and the $processing fee was also refunded as a goodwill gesture.

*** *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** *** *** *** *** ***r ***
I am writing to let you know that we have received your
RevDex.com concern in our Executive OfficesI understand your
request to cancel and be refunded in full for your hotel reservation
I reviewed your reservation and determined that even
though you selected a "Flexible Cancellation" rate, our records
indicate that you booked the rate after the full refund option had expired
Therefore, a one night penalty already applied if cancelledIn addition, we
also displayed the charge for the taxes and fees prior to booking on the
Summary of Charges section of your contract page
However, we were able to get approval from our hotel
partner to make a one-time exception to refund your reservationA refund for
USD was issued today, August 16, Your refund will be processed
through our system within one business dayIf you need to check the status of
your refund after a few business days, please contact your bank directly to
inquire about their processing time
I hope you have a wonderful day
Sincerely,
*** ***
*** ***