Stahl Construction Company

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothinga we cn add to what has already been stated in our previous
correspondence According to the consumer, the
agent did not disclose that exchange fees are incurred with the exchange of the
ticketThe consumer therefore requests a refund for airline collected exchange
feesUpon careful review of this matter we have again confirmed that the fees
were clearly disclosedThe agent stated to the consumer that the tickets are
non-refundable and the rebooking fee is $p/ticket, plus the increase in
fare, and a $per ticket processing feePlease note that all ticket
exchanges are subject to exchange fees in accordance with airline policyExchange
rules and fees vary by airline and type of fare purchasedThe airline's rules
and fees associated with the consumer’s ticket purchase are clearly disclosed within
the consumer’s online itineraryWe are sorry that we are unable to provide refunds
for airline exchange fees and unable to assist the consumer any further in this situation.Sincerely,
** ***
Priceline.com

Complaint: ***
I am rejecting this response because: They are claiming something which is the opposite of what really happened. Since they have the power to falsify what the offer page of my deal really said, I do not see how this can be resolvedI simply will NEVER do business with them againI am also encouraging my friends and family to do same, along with my business. Unless you have something to add here yourselves?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please have someone contact my spouse *** *** anytine M-F between 12-4PM at ###-###-####Thank you
Sincerely,
*** ***

MY CREDIT CARD IS CHARGED TRANSACTIONS $AND $FOR SAME CAR RENTAL ITENARY -*** CAR RENTAL (*** ***) ???? I REQUEST TO CANCEL ONE OF THE ITENARY.*** ** * *** ($289)*** ** * *** ($341) - cANCEL THIS
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I do not accept this resolution. Price-line ** *** *ever asked for disturbing pictures of the bug infested, dirty stained sheetsThe hotel man did go to the room and say he saw nothing wrong with itI never expected him to admit the room and hotel was filthyUpon further investigation of reviews of the hotel I see many reviews stating bugs and uncleanliness. I wish price-line would have put those reviews on their site. *** was in the room for less then an hourThe time she was in the room she called me and was speaking to me and sending me pictures of the room over the phoneI am the one who told her not to accept a different roomThe lobby being completely torn apart and under construction was not in the hotels description when I agreed to the terms of the rental.The hotel showed the quality with the first room why would we accept anotherThat is not something I chance when I send me child miles away from home. It took *** in the lobby and a half hours to figure out how to check her outI had to tell her to just have him write the departure in pen on a hotel letter headThe only acceptable remedy is a full refund.Pictures:1) Bug and stains in bed2)unsafe lobby they had to walk through3)bugs in the window that hadnt been cleaned, ever4) bugs and hair in other bed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because Priceline has not sufficiently addressed the issues The hotel we were incorrectly given by Priceline is located at: *** * *** *** *** ** *** *** Looking at the regions in the email sent by Priceline, the hotel located at the address above is still *over one hour away from ***, and NOT in the areas we had requested under the listed regions of City Areas:Downtown - *** *** *** *** *** ***
*** * *** *** ***
*** * *** *** * *** *** ***
Again, Priceline's poor service is a scam that needs to be resolved for better customer satisfaction and for them to be held accountable for the payment transactionThe hotel generated was no where within the correct boundaries of the map as advertised In fact, the details on the website are misleading as we were booking for "***" city, not a location further south than ***. The fact that we were still charged $229.37 for a room that was NOT in the correct location and was OVER an hour away from our vacation destination needs to be addressed.As I quickly called Priceline following them generating the incorrect hotel room and they were unwilling to resolve the hotel complaint in a timely manner or give us a fair exchange for their error, I would like a full refund as I paid for a service that was *not correctly given
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is the information that they requested***This issue is at the fault of their website!
Sincerely,
*** ***

This reservation was cancelled and the penalty waivedThe customer received a full refund. Sincerely,Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondencePriceline offers a variety travel service options, including
reservations that offer cancelationsWhen selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation,
prior to purchaseIn this case, the consumer selected a reservation that
provided greater savings and less flexibilityAdditionally, in the event that
a consumer locates a lower rate for the exact same reservation, Priceline
offers a price guarantee in accordance with the best price guarantee policy as disclosed
on our websiteWe are truly sorry that the consumer’s selected purchase is non-refundable
and we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because: I DID purchase this car through Priceline at a bid I made !And in Priceline's own response it shows I will be charged $including taxes & fees. I was charged a rate by *** because the manager told me that Priceline DID NOT forward ANY amount that I was to pay for the rentalPriceline dropped the ball in this matter, and I want a refund of the overcharges that *** charged me.
Sincerely,
*** ***

Dear *** ***, Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you had to book
another rental because the designated driver was unable to present a valid credit/debit card at the counterBecause of this, you paid for a higher rate and you are requesting that we refund you the price difference We apologize; however, we are unable to provide the refund you are seekingDuring the booking process, we have provided information that, “The driver must present a valid driver's license and credit or debit card at the counter in his/her name.” This was also part of the Important Information section of your Contract Page For your reference, a copy of the Contract Page has been sent in a separate emailThe Contract Page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answer you are lookin for and thank you for your time Sincerely, Berna A*** Executive Offices

Complaint: ***
I am rejecting this response because:My complaint is against Priceline Not *** They Guarantee the hotel would be the quality of *** Courtyard or ***It was NotEven the *** Manager admitted that on a way call with Priceline laughing, stating "I don't know who told you that"
Sincerely,
*** ***

We understand your concern and see that the resolution we have provided was inadequateWe are sorry to hear about your experienceWe would like to assure you that your concern has been documented, so we can avoid the same issues from happening in the futureAlthough we will be unable to offer an additional refund, we would like to offer a 20% coupon for a future hotel Express Deal purchaseThe coupon is valid until December 31, 2018, 11:PM. This is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Your Coupon Code:*** We apologize for the inconvenience and we thank you for your time. Sincerely, Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding the
refund of your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
Our records show that this reservation was not canceled
and no refund was processed*** ***' fare rules show that the tickets are
non-refundableHowever, we may contact the airline for an exception in your
behalf, but this is not guaranteed as this will be entirely up to the airline
to allow a refund
The airline requires the patient's medical information
Please provide the following information:
- Doctor/Hospital's Name
- Doctor/Hospital's Phone Number
- Name of the Patient
- Relationship to the Patient
- Nature of Illness
- Date of Visit/Treatment
Upon receipt of the information, we will contact Jet
Airways to request a refund on your behalf
We look forward to assisting you and resolving your
issue
Sincerely,
*** ***
Executive Offices

Thank you for your interest in booking an airline reservation on our website.We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you attempted to book a reservation last December and 24, however, you were being
prompted of higher fare after selecting lower fare on availabilityYou are requesting that we honor the lower rate for you.I see that you have attempted to book flight reservation times, however, we were unable to confirm these flightsWe're unable to confirm the reservation at the lower fare you have selected due to changing availability of our airline partnerIt's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability and priceThe reason why you still saw the lower fare online is because our airline partner has not yet updated their availabilityJust like any online travel agencies, we are not able to guarantee fares until reservation is confirmed and ticketedIf you still need to get a flight, I highly suggest that you try the request again with a different flight option if you wishes to confirm a reservation.We truly apologize for any inconvenienceWe are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because: I did let the business know I was not satisfied No one there cared.
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because:Thank you for responding, however I don't think there was any confusion involved, more like deceitYou blew right pass the core of the complaint.When you advertise rates and use words like "Total Cost" and send confirmations using "Paid in Full" those words are used to convey something to your clientsSuch as, this is how much your room is going to cost if you book through usYep, you buried on your web page, in small print, disclaimersThere is the rubI am to show up for a room you advertise as "Paid in Full" but you know there will be a "mandatory" fee of some unknown amount charged me upon my arrival in addition to what you charged (and if I don't pay these undisclosed fees the hotel will charge me for the room anyway because I am now unable to give the required time notice for a cancellation)Priceline puts their clients in contracts while intentionally hiding parts of the cost as silent fees their affiliate hotels will collect for them, a really underhanded way to keep your advertised rates lowwell, you did convey something to this ex-client; you sell products under promises you know you are really not going to deliver.Interestingly these fees, the $per night, was not just their "Resort Fee"It includes $*** ***, $Tourism Assessment and a $*** *** *d, your Summary of Charges also includes $in taxes and feesDid the City of *** *** receive the Taxes you collected from me twice for the same room for the same night?Until Priceline uses the words "Total Cost" and "Paid in Full" to actually mean that, they will not get me, nor anyone I can advise as a clientBook directly!
Sincerely,
*** ***

I appreciate the response by priceline however after viewing the fareexact same airline and same flights the price for this flight is $per person, i
paid $per person The credit should be in the amount of $ Please adjust the amount thankslook forward to hearing back from priceline to resolve the matter
Complaint: ***
I am rejecting this response because: stated above
Sincerely,
*** ***

Dear M*** ***
Thank you for contacting us regarding your concerns and
feedback with the *** *** *** *** for Trip Numb** ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are
requesting a
refund of this booking due to quality concerns you experience during your stay
We apologize that you were unhappy with your hotel
accommodationsWe evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that your hotel fell short of this expectation during your stayWe
have contacted the *** *** *** *** on your behalf and spoke with
Peter the General Manager, who advised the only compensation that can be
offered is a refund of the Cheesecake charge and the parking fees
We are sorry for any inconvenience; however, our ability
to offer any type of refund is entirely at the discretion of your confirmed
hotel
Unfortunately, we will be unable to provide any
additional compensation
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** ***
Executive Offices

*** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *or Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you
have issues with this hotel reservation *** *** *** *** (a Hilton property) incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct and they are not honoring any reservations booked at this rateAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these reservations. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by the hotel As a gesture of goodwill, Priceline has sent customers an email advising them that their reservation have been cancelledAdditionally, Priceline has sent these customers a 15% coupon that can be applied on a future Hotel Express Deals reservationValid for year ? expires April 1st, Also, we can offer an additional $credit toward a future Disclosed Hotel reservationOnce the new Disclosed Hotel reservation is booked, customers can call us back with their new reservation number and we will apply the additional $credit We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful Sincerely, *
*** *** Executive Offices