Stahl Construction Company

Dear *** ***
* Thank you for taking the time to contact us regarding your reservation at the *** ***l for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about
your reservation being cancelledOur system would automatically cancel the reservation once a dispute was initiatedWe further reviewed your booking and made a decision to refund 50% back to your cardA refund for $was issued on September 29, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for compensation for the flights and bookings made in *** in anticipation of this travel When you purchased a reservation on
priceline.com, we submitted your request to the airlineThe airline was able to successfully issue a ticketShortly after we were notified by *** *** that the ticket they issued was invalid due to a fare filing errorThus, *** *** cancelled your itinerary and invalidated the airline ticket which was issued Priceline.com facilitated a refund of the full ticket amount and the refund was processed back to your original form of paymentWhile we understand your frustration, this was an airline errorIn situations, such as this we must follow the guidelines provided to us by the airlines since they own the inventoryUnfortunately, we are unable to provide you with the compensation requested, however, we highly suggest that you take this up with *** *** directly by calling them at ###-###-#### or you may use the cancellation email we sent you in requesting for a refund on other travel related bookings made in connection to this flightWhen calling *** ***, please specify that you are requesting for a compensation due to their fare filing issue We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Actually, I have made the payment and received your confirmation letter with the ordering number of* *** *** ***.The information of our successful booking can be checked in the official website of *** which illustrates that the sales contract between us has been confirmedSo I think they breach of contract ,Because of their mistakes,I bought the ticket ,these losses they don't compensate for ,which illustrates that the sales contract between us has been confirmedIf they cancel the contract due to so called "price error"This action amounts to a breach of contract, which is inconsistent with they commitments of providing lowest rateIn this case, “price error” can become an excuse for any situation for customers’ reservation in your websiteAnd any contract can be cancelled due to this so called “price error”Apart from this, it also illustrates that they company sell falsely and can be accused of price gougingI have saved all the confirmed information in my mailboxI wish they company can be adhere to the principle of honesty and trustworthiness and admit my order..I think the *** *** is a country fair.I want to maintain my rights and interests
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** *** *** Good afternoon,Priceline is refusing to refund the money or to reschedule my vacation because according to them *** by The *** is denying the refund I contacted the Hotel they have stated that is Priceline option to return the money or not I have attached my conversation with the HotelI think is very inappropriate and disrespectful for a company that big to lie to their customers just to keep their money

I have received the consumer’s additional comments
In addition to the refund of $the consumer also received a refund for the cancel fee of $The following email was sent to the consumer on 10/29/
Dear Ms***,
Thank you for taking the time to contact us regarding your vacation package reservation at the *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
I understand that you have issues with this vacation package reservation
We apologize if you experienced poor serviceWe appreciate your feedback and noted this on our record as we continue to improve our service and avoid this from happening again
Your refund for the hotel portion of this vacation package has been processedA refund for $173.75, which is net of the 1-night cancellation fee, was issued today, October 29, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days
I hope you find my reply helpful and thank you for your time
Sincerely,
Jenn H***
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you were unable to take your flight due to a medical emergency and you are requesting for a refundWe reviewed your
information and verified your reservation is restrictedIn circumstances, the airline's will tag you a no show, cancel the remainder of your reservation if you were unable to take the first segment of your flight and deems your ticket non refundableWe reviewed your information further and made a one time exception to the policiesA refund of USD was issued on May 15, Please note that the processing fee per ticket in the amount of USD is non refundableThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for the opportunity to assist you and we hope you find this information helpful Sincerely, *** *** Executive Offices

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But still offended that the web site would try to take advantage of someone that way and hope it is reflected in the Revdex.com ratings.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:Priceline had given us the $"code" the last time. That code did not work when we tried to use it. If we are able to successfully use the newly issued "code" then I can satisfactorily close this complaint
Sincerely,
*** ***

Dear *** ***Thank you for taking the time to contact us regarding your reservation at the *** *** And *** *** *** *** for Trip Number ***We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your
patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution.We look forward to resolving your issue.Sincerely,Junko A***Executive Offices

I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaintI also see you mentioned that you paid in cash instead of a credit card when you checked in at another hotel I apologize but in order to further request for a refund on your behalf, we would need specific proof that we can forward to your original hotel to show that you stayed at another hotel on October 21, Unless you can obtain a receipt from the new hotel and send it to us, I regret to advise that your reservation would remain as non-refundableAs previously advised, the *** *** *** *** *** claimed that you used the reservation and did not check out early We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

*** *** ***
Thank you for contacting us regarding your bookings at
the Best Western Teal Lake Inn and the Days Inn Sherman booked under Trip
Number
*** * ***
We are writing to let you know that we have received your
email in our Executive OfficesWe
understand you were shown a lower rate for
your past hotel stays
We advise on the website that in order to qualify for the
Best Price Guarantee, you have to call us within hours of booking on
priceline.com to initiate your claim and the lower price, including taxes and
fees, must be available to the general public for booking on a website in the
same currency, using the same form of payment and from the same point of sale
as your original reservation when you call us
The rate you were shown after your chedate was the
negotiated rate with the hotel that is normally not available to the general
public. We receive these rates because
of the volume of rooms we sell on our site, and we still try to price them very
competitivelyWe are sorry for any inconvenience; however, we are unable to
offer a refund of the difference as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
T*** ***
Executive Offices

Roman">Our record indicates that we have canceled the reservation for a one
day cancel fee of $and processed a refund in the amount of $back
to the same card that was used to place the request

We are writing to let you know we received your email in our Executive Offices We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledWe understand you had quality issues at the hotel and you are requesting for a refund of your reservationWe reviewed your request with the hotel further and the hotel will not allow any compensations/refund because your reservation was usedAs a gesture of goodwill, we issued a full refund of USD on September 5, All refunds are processed by our system within one business day; however, bank processing time variesIt may take at least to business days for your bank to post the refund to your account Thank you for the opportunity to assist youWe hope you find this information helpful Sincerely, *** *** Executive Offices

Thank you for contacting us regarding your *** Air Lines reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the inconvenience that it caused youI reviewed the
reservation and see that you have been refunded last August 11, less the cancellation fee for the amount of USDPlease note that cancellation fees offset charges imposed by our travel partners for the cancellation of non-refundable reservations, and are consistent with the fees charged by the travel partners or other travel agenciesHowever; we made a decision to offer you a one-time exceptionWe refunded the USD cancellation feeOur system will process the refund within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days Thank you for taking the time to inform us of your concernswe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

Complaint: ***The trip number is ***the email address is ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Please note that Priceline has an old address on file and I have spent an hour of my time trying to update it, but can't speak to a live personIf you could kindly pass along my updated address, so that I can receive the checks without delay that would be much appreciated*** *** ** *** *** *** *** *** ** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It states the Airlines are refundable but they are notSince only one thing was refunded out of three, they should remove their hour risk free program. While I appreciate the refund, the hassel to get it and my credit from the other airline was way to muchTake ownership.
Sincerely,
*** ***

*** ***
I am rejecting this response because: Priceline has taken no responsibility for the incorrect information and is making no attempt to fix the issueI have not experienced this issue with any other travel site.
Sincerely,
*** ***

In order to locate the referenced reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase
Thank you,
* ***
Priceline.com