Stahl Construction Company

I am writing you today regarding your hotel reservation at the *** *** Hotel Ltd under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a refundWhile I understand your
claim that the hotel advised you that they would have approved the refund had they received cancellation notification in writing, our records that they never confirmed to us that they would approve such refundsIt is not uncommon that the hotel would refer a customer to priceline since the reservation was booked through usHowever, the cancellation policy clearly stated that your reservation is non-changeable and non-cancellableSince the hotel was unable to confirm the refund to us, I regret to advise that we are truly unable to fulfill your request for a refund We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I did not enter the number into any box to place a bidThat number was automatically filled by the business when I changed my selection of hotel typesThe design of the web site changed since I last used it, such that bids are now sometimes automatically filled by PricelineNo notification of this design change was provided to meI was not aware of the change until I had placed a bid and had an amount automatically filled in by the business.My attempted bid was The bid filled in by the site was I would not have bid for the room because:The amount of $was well outside my budgetThe room was available as an express deal for $and as a straight purchase for $71, so it would have been unreasonable to place a bid of $73. I would like a partial refund from priceline due to their web site change which fills in bid amounts without permission from the customer
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:First I agree that I made request however the 4th offer at $I did not accept, nor did I goto any confirmation page of any kind When I was on the website on the bid for $I chose as I mentioned to not proceed and closed my browserWhatever happened after that was beyond me and I am not understanding how and why they charged me after the fact and with immediate attention to the matter to try and remedy the situation when I called upon finding outthat priceline charged my account knowing I did not proceedIt seems unfair that I am asking well in advance and without my consent that they are still amendment in charging me.
Sincerely,
*** ***

From: Courtney Shelton [***] Sent: Monday, August 28, 10:AM To: *** Subject: Complain* *** This email is to let you know that Priceline finally responded favorably to my complaint (after unfavorable responses)Thank you for following up
with me

HelloPlease close this complaint Our initial response was complete and accurate and there is no other info we can offer to the customer Thanks

I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaintWe reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionI apologize; however, we are unable to offer any additional reimbursementsPlease note that we decided to reimburse the resort fee on one out of the two nights of your stay as a gesture of goodwill, and not because of our failure to disclose the possibility of resort fees being charged by your confirmed hotel during your stayUnder circumstances, resort fees are non-refundable.As we stated in our previous correspondence, we stated during the booking process that your confirmed hotel might charge a mandatory resort fee at check inWhen you decided to proceed with your purchase, you indicated that you agree and accept this conditionFor some offers, we do display the specific resort fees during booking if we have the data available from our partnersIf the data is not available, however, we notify customers on the contract that resort fees might be charged by the confirmed hotel.I know you expect a different answer; however, there are no other resolutions that we can offer.Sincerely,Executive Offices

Dear MrPatel,
I am writing you today regarding your vacation package
reservation under Trip Number ***
I am writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesI understand your
request for a full
refund of your airline tickets and that you do not want to
pay any fees to rebook
Our team has made a thorough research about your issue
and determined that you were advised accordingly prior to flight departure that
the tickets were non-refundableIn addition, you were also advised that the
only option was placing the tickets on-hold and pay a $per ticket
rebooking fee, $per ticket priceline service fee, and any possible fare
difference
Even when you did not opt to place the tickets on hold
prior to flight departure and at which point the airlines has tagged you as
no-show forfeiting your tickets, our *** Travel Services team reached out to
the airlines to request for an exception to re-open the tickets to allow
rebookingFortunately, *** ***a agreed to let you use the value of the
tickets for future use; however, they reiterated that the same rebooking fees
shall apply, which are a $per ticket rebooking fee, $per ticket
priceline service fee, and any possible fare differenceAs an exception, we
will waive our $per ticket priceline service fee, so you will only be
responsible to pay the $per ticket rebooking fee and any possible fare
difference
A refund for the rental car portion of your reservation
was issued today, August 26, We have waived the $cancellation fee
and processed a full refund of your rental car reservation for $This
refund will be processed through our system within one business dayIf you
need to check the status of your refund after a few business days, please
contact your bank directly
Because *** *** has reiterated that the airline
exchange fees cannot be waived and since we have gone above and beyond our own
policies to try accommodating your requests, we regret to inform you that we
are unable to fulfill your request to refund nor waive your airline fees
Please note that airline travel credits expire and are
subject to guidelines imposed by your ticketed airlineYour tickets must be
exchanged and travel must be completed by April 3,
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico ***
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, he/she
selected and authorized the purchase of two airline tickets and not one airline
ticket as booked
When selecting a
reservation, the consumer selects and
enters the number of passengers and passenger name(s)
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the purchase of one airline ticket for one passenger at the
total price of $
Airline Ticket Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Consumers
who wish to purchase additional airline tickets for the same itinerary booked, have the
option to contact the airline and book additonal airline tickets for the same itinerary at the published airfare offered at the time of booking.
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Wed Aug
18:19:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, August 20,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** ***
Aircraft:
Jet aircraft
We Recommend Trip Protection
Life is uncertain...plan
for the unexpected
Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency Evacuation
coverage pays for the cost of medical transportation to the nearest medical
facility and/or to your home in the event a serious medical situation requires
an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection for
$per person.View terms & conditions
No, thanksI prefer to decline Trip
Protection
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be one-way,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

SENT: Fri Jun 10, 17:29:PM ETDetails: Dear *** ***Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your Revdex.com concern in
our Executive Offices.We understand that you have issues with this hotel reservation.Our records show that you have disputed the charge with your bankOur Chargeback Department has advised that despite that the case does not fully close until June Because of this, an update will be provided after June 30, 2016. We appreciate your patience while we continue to work to resolve your issue.Sincerely,Jenn H***Executive Offices

Dear Mr***,Thank you for taking the time to contact us regarding
your reservation at the *** *** Florida City for Trip Number
***.We are writing to let you know that we received your email
in our Executive OfficesWe understand your concern regarding the star rating
of your
confirmed hotelWe apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to
hear that this hotel falls short of your expectationsWe have
researched to find that this hotel does meet our expectations for the star
rating selected on our websiteOur competitors also rate this hotel as follows:
***.com = 3***.com = 3In addition, guests who have
previously stayed at this hotel have told us how much they enjoyed their stay by
sending us positive reviews about the overall quality, cleanliness, location,
and amenitiesThis hotel has an Overall Guest Rating of out of on The
Priceline ScorecardYou can review the Overall Rating as well as real
traveler’s reviews for this hotel on our website.Per our Quality
Experience Guarantee, your hotel has been star-rated by priceline according to
our rigorous rating systemThis means that our hotel staff has researched your
hotel, reviewed customer comments and compared star ratings assigned by other
rating servicesThe hotel you get will meet priceline's strict quality
standardsWe do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance.We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.If you have further
questions, please contact us directly at 1-866-XXX-XXXXThe Executive Office
hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will
need to enter your Trip Number, which is *** when you contact us
Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.We apologize for the inconvenience and thank you for
your time.Sincerely,*** ***Executive Offices

Complaint: ***
I am rejecting this response because: again Priceline failed to meet their end of their agreementI made reservations for a HOTEL not a TIMESHARE propertyTo say I didn't cancel reservation is also absurdWhy would I interrupt my travel plans and be penalized for cancelation? As for cleaning they only did of days.
Sincerely,
*** ***

Roman">Our records indicate that a refund for
$was issued on May 31,

Complaint: ***
I am rejecting this response because: No confirmation loaded that bid was acceptedI have used priceline for years and this is the first time this has ever happenedThe screen kept reloading to put my initials in to resubmit a offer
Sincerely,
*** **

Our record indicates that this matter has been addressed with the consumer, and a $refund was issued
Sincerely,
N D*** Priceine.com

Dear Mr***,
Thank you for taking the time to contact us regarding
your *** Airlines reservation for Trip Number 3***
We are writing to let you know we received your email in
our Executive Offices
We understand you would like to proceed with the
cancellation
We reviewed your request and cancelled the ticket under *** *** name with a penalty fee in the amount of USDA refund in the
amount of USD was issued on March 9, The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days
We hope you find this information helpful
Sincerely,
Junko A***
Executive Offices

Customer Information:
*** * ***
*** ***
*** *** * ** ***
Daytime Phone: *** *** ***
Evening Phone: *** ***
E-mail: ***Dear MsYakusheva,
Thank you for taking the time to contact us regarding
your reservation at the Best
Western Plus Laguardia Airport Hotel for Trip
Number
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you found cheaper hotels compared to
your original bookingAs stated on the terms and conditions of our Best Price
Guarantee, the lower price must be an exact match to the itinerary booked on
priceline.com, including offering a comparable cancellation policyThe lower
price must be for the same hotel, cheand check-out dates, number of
rooms, room type including bedding and view selectionYou would also need to
contact us until midnight the day before you travel to be eligible for a refund
of the differenceWe apologize; however, since you are not eligible for our
Best Price Guarantee, we cannot refund any difference in rates
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich Adricula
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** ***all Inclusive - Adults
Only for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern
in our Executive Offices
We understand that you have issues with this hotel reservation
We apologize for any confusionWe take your comments
very seriouslyWe have forwarded them to the appropriate individuals for
consideration as we continue to improve our service and prevent this from
happening again
Our records show that the rate you purchased is truly
non-changeable, non-cancelable and non-refundableThe reservation was
submitted for a Standard Room - sleeps adultsBed type not guaranteedThis
information was presented to you prior to purchase when you were asked to review
your reservation, including the terms associated with cancellations or changes
When you purchased your reservation, you agreed to those termsTherefore, we
are unable to change, cancel or process a refund for this reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Jenn H***
Executive Offices

We are contacting you today regarding your reservation at the Extended Stay America - *** * *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like
to be refunded for the reservation We contacted the hotel and they confirmed that your reservation was not usedYour reservation is supposed to be non-refundable; however, we requested for exception and the hotel agreed to refund your reservation We processed a full refund of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
The screen shot clearly shows no disclosure on seating
Sincerely,
*** ***