Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe reviewed the consumer’s reservation details and confirmed that she resubmitted her offer on the mobile webWhen submitting an offer, we provide customers a price bar to adjust the desired amount per nightWe also provided the consumer with a contract page to verify the information provided, including the offer price, is correctWe are sorry if the consumer did not intend on submitting a request at the price listed per night; however, the reservation is non-changeable, non-refundable and non-transferableWe are sorry that we are unable to assist the consumer any further in this situationAttached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the $per night per room offer price
Sincerely,
ND***
priceline.com
CONTRACT PAGE
3-star hotel in the *** area
Check In: Sat, Nov 07,
Check Out: T ue, Nov 10,
Rooms: room for nights
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
*** Billing Info
*** *** *** *** ***
***
***
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
Send me email deals
continue
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Complaint: ***
I am rejecting this response because:I am very aware of the cancellation policyI DID NOT CANCELThe business appeared to be closed by all accounts - With a sign that read the building was for leaseI left because I thought the establishment was closedI was inconvenienced by having to find another hotel to stay at AND now being charged for a room I did not stay in. It is absolutely unacceptable to mislead customers into paying for a room and then arriving to a dark parking lot with a vacant buildingI have a picture of the front of the building behind the hotel sign that shows a dark and empty establishmentThe area was not lit and there were no signs indicating any other office area where I was to check inI want a full refund and will not be satisfied until I receive itThis is absolutely ridiculousAttached is a copy of the photo I took of the hotel entrance/building from across the street at the Shell gas station - where I had to call my husband so he could look at places to book me another hotel(THROUGH PRICELINE I MIGHT ADD, BECAUSE I THOUGHT THEY WERE A TRUSTWORTHY COMPANY - this is proving me wrong)Also is attached it the email I recieved with my confirmation of hotel ***This *** confirmation I received DOES NOT include either the hotel phone number OR the priceline customer service number, nor the *** number for the tripUnable to contact anyone, what was I supposed to do? I left and went to another hotel
Sincerely,
*** ***

Dear Ms***,
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand
that you have issues with this airline
reservation
Our records show that the military order you sent us is
not on an official letterhead
We have contacted *** *** on your behalf for
exception to refund the cancellation fee due to military dutyHowever, they
have requested for us to send the copy of the military order on an official
letterhead
Please note that the refund of the cancellation fee is
still subject to airline's approvalOnce the document is received, we will
forward to the airline for review
Please send the military order must be on an official
letterhead with the following details as an attachment using PDF or JPG format
and be sure that it is no larger than
2MB:
The nature of the ca
Effective dates
Name and phone number of the commanding officer
Any attachments that do not meet this criteria are
considered potential for spam/malware/viruses and are stripped from the email
of our corporate email account.
We look forward to assisting you and resolving your
issue
Sincerely,
*** ***
Executive Offices

We are contacting you today regarding your *** *** * **r reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are not happy with our responseWe have presented the additional hold amount in the Contract PageThe information can be found on the lower portion of the Important Information section, as hyperlinked named, *** *** * **r rental policy and rules information It is also mentioned under *** *** * **r rental policy and rules information that *** do not accept 3rd party purchased insurance so the only option is to avail at the counter and Priceline have no control over how much their insurance cost We regret to inform you that there’s nothing further that we can doWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Regards, *** *** Executive Services

HiBelow is our response to our customer. *** *** *** We are contacting you today regarding your reservation with Enterprise Rent-A-Car booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our
Executive OfficesAs we understand, you would like to be refunded for the Collision Damage Insurance that you purchased for the reservationWe apologize for any inconvenience this may have caused. We checked our records and verified that you only contacted us last February 3, 2017, regarding your issueThe USD Collision Damage Insurance was canceled on that day and was processed back to your VISA card ending in last February 4, Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

We are contacting you today regarding your vacation package reservation booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to cancel your airline reservation
We checked our records and verified that the hotel portion of your vacation package was previously canceledWe reviewed the fare rules associated with your tickets and verified that the airline portion of your vacation package is truly non-cancelable and non-refundableWe apologize; however, we are unable to cancel and refund your airline tickets We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation with United Airlines for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
are requesting a refund of the return portion of your tickets since you were
unable to use itYou believed that your return flight was to depart on Sunday
at 3:p.mYou are also requesting a refund of the rental car you booked as
an alternate means to return to Los Angeles
We are sorry; however, we are unable to offer the refund
you are requestingAs stated on your contract, the reservation is
non-refundable, non-transferable and non-changeableAfter careful review of
your records, we verified that from the time your reservation was confirmed,
until the actual travel, we sent you a confirmation with the same itineraryOn
April 2, 2016, we sent you a confirmation of the reservationThe return flight
with United Airlines was scheduled to leave San Francisco on Sunday, April 10,
at 8:a.mThe same information was sent to you on April 5, 2016, when
our system sent a reminder of your travelAlso, we verified that the airline
made no changes to your itinerary
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna A***

Dear Ms***,
Thank you for taking the time to contact us regarding your hotel reservation at the *** *** Airport for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
I understand that you
are requesting a refund of this reservation
Our records show that you selected the *** *** - Airport (***) and Downtown *** areas during the booking processThe hotel you received is within the designated area, *** *** - Airport (***), that was displayed during the request processPlease note that the *** *** - Airport (***) area includes the *** *** and Airport (***) areas
Therefore, we are unable to process a refund for this reservation
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Jenn H***
Executive Offices

Complaint: 1***
I am rejecting this response because Priceline was aware that *** ***e requires minutes chebefore boarding and the time until my connecting flight was hour and minutesIt is impossible for me to claim my luggage and cheagain in such timeThey sent me the policies of *** *** after I contacted youThey should have sent me the information before buying the ticket and let me take the decisionI have been traveling to my destination for yearsI never had such a horrible experience with such misleading informationI discussed the issue with themSince I requested them to change my flight and they refused to do it, I ended up missing my connecting flight, forcing myself to need to hassle with both *** *** and Lufthansa to receive a new ticketMy connecting flight turned into two new connecting flights and extended my journey by 9hours
Sincerely,
*** ***

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesDue to an issue with the rental car, I understand you had to return it a few hours after pick up and you are requesting for a refund. Our records indicate that *** *** * *** has
received full payment for your reservationWe have researched your concern with *** *** * *** but we have not been able to obtain a refund on your behalfIf their representative offered to refund your payment, please contact them directly at ###-###-####In addition, please note that we received notification that your reservation has been placed on a disputeBecause we do not have access to the status of your dispute, please contact your financial institution directly if you have any questions regarding the dispute. We are sorry we were unable to provide the answers you were looking for. Sincerely, Executive Offices

Dear MsNeighbors, We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to book any of the available *** *** *** on our website and you would like to take advantage of the prices previously
published Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differ from the base rate displayed on our websiteAlso, it's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availabilityWe apologize; however, we are unable to provide the prices previously published on our website We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

Your Rental Car Reservation Is CanceledYour rental car reservation for trip number *** has been successfully canceled
<A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ /> TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement"></A&gt...⇄ InformationDate and Time Cancel Requested:06/11/13:13:Eastern Time*** *** or similar(make/model not guaranteed)AUTOACUnlimited MileageEconomy CarPi/Drop Off:*** *** *** *** ***
*** *** *** *** ** *** On AirportPiDate & Time:Tuesday, June - 7:PMDrop-Off Date & Time:Wednesday, June - 7:PMDriver:*** ***Driver's Age: and overConfirmation #: ***Priceline Trip #: ***Purchased Date:June 2015Hours Of Operation for PiLocationOpening timeClosing time[x] close windowHours Of Operation for Drop-Off LocationOpening timeClosing time[x] close window
Summary of ChargesBilling Name:*** ***Payment Method:*** (ending in ***)Your Offer Price:$(per day)Total Rental Days:1SubTotal:$25.00Taxes and Fees: $Total Amount: $You saved 62%!* Prices are in US dollars* This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown

RevDex.com, Inc
Our
record indicates that this matter is being addressed with the consumer, with
attempts to resolve the dispute
Sincerely,
* ***
Priceine.com

Thank you for taking the time to contact us regarding your reservation at the *** *** * *** ** *** *** Il for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you were
charged $more for this reservationI have reviewed your record and it shows that you complained about booking a King Room for $I checked your reservation and our record shows that instead of a King Room, you actually booked a Queen - Non Smoking roomAlso, prior booking, we have provided the summary of charges on your checkout page showing the $nightly rate for a total of $ By booking the reservation, we understood it as your agreement to pay the above-mentioned charges We are unable to offer any refund We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear *** ***Thank you for taking the time to contact us regarding your
reservation at the *** *** *** Hotel & Suites Hays for Trip Number
***.We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesDue to the
nature of
your concern, we would like to speak with you directly by phoneWe
attempted to contact you today in an effort to address your concern; however, we
were unable to speak with you at the number you provided at the time you booked
your reservation.We understand that your reservation was cancelled and
that you had to pay your hotel directlyPlease send us a copy of your hotel
receipt showing the chargesYou may fax it to ###-###-#### or attach it by
replying to this emailPlease note that the file should be in .JPG or .PDF
format, not more than MB in sizeFor further questions, please
contact us directly at: 1-866-XXX-XXXXThe Executive Office hours are 9:a.m
to 6:p.mEastern Time, Monday through SaturdayYou will need to enter your
Trip number, which is *** when you contact usPlease note that
the number provided above is a United States phone number, and you may incur
toll charges when calling from outside the United States or Canada.Thank
you for choosing to contact usI look forward to resolving your
issue.Sincerely,Frich A***Executive Offices

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ** *** *** *** *** *** *** *** Hello, This is to inform you that the subject complaint that I filed against Priceline in the process of being
resolvedPriceline contacted me by email agreeing to refund my moneyEven though I am yet to receive the money but I think this is a very positive development and was brought on by your interventionI will inform you as soon as I receive the refundThank you *** ***

Dear Mr***,
Thank you for taking the time to contact us regarding your vacation package reservation at the *** Collection Hotel *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive
Offices
I understand that you are requesting a refund of this vacation package reservation
Our records show that the rate you purchased is non-refundableAs a one-time exception, we will only charge one night on the hotel portion of this packageYour refund has been processedA refund for $was issued today, November 28, We will issue a refund to your bank within one business dayYour bank will then post it to your account
The bank processing time varies so please check with them if you do not see it in your account within a few days
In addition, we can assist you in exchanging the ticket for a different *** Airlines flight within year from the date of issue for a feeThe ticket can be exchanged and travel must be completed on or before August 11, Should you wish to exchange your ticket, you may contact either our Customer Service department at ###-###-#### or *** Airlines directly at ###-###-####
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Jenn H***
Executive Offices

I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested to cancel this reservation because you felt that the star rating assigned to your hotel was not accurate When evaluating hotels, we take
into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotelWe are sorry to hear that you feel that this hotel does not meet your expectations We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = Star *** = Star *** = Star Your reservation is restricted, which means it cannot be changed, cancelled or refundedHowever, since we value your business, we decided to offer a one-time exception of cancelling for a full refund If you would like to proceed with the cancellation, please reply to this email with your approval or call us at ###-###-####Offer is available until March 26, onlyNo refunds or cancellation will be offered after this date The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is ***, when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada I look forward to hearing from you Sincerely, Executive Office

Dear Ms***,
Thank you for contacting us regarding your reservation at
the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy
with the
hotel you received and are requesting a full refund
We reviewed the hotel you received and confirmed it is
rated properly at a 1/star hotel and has a guest satisfaction rating of
We also understand you are unhappy that the hotel you received was not
listed as one of the examples providedWe advised on the website that the
hotel brands shown are for example only and may not be partnered with
priceline.comWe are sorry to if you did not use your reservation; however,
your request is non-changeable, non-refundable and non-transferable
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices