Stahl Construction Company

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondenceWe checked our records and verified that the
information regarding the insurance policy was provided on the ***y Rental
Policy and Rules during the booking processIt's stated that no car will be
rented unless the customer either provides the rental agent with a copy of their
own insurance policy or purchase insurance at the counterThis information was
provided on the contract page prior to bookingWe contacted ***y Rent-A-Car
in *** *** ***t and verified that you were charged for the
insuranceThe rental partner advised that they did not accept the driver’s insurance
card because it had already expired and they require a copy of current insurance
proof at the time of pick upOn behalf of the consumer we requested a refund of the insurance charge collected by
the rental car company; however, the rental partner advised that they are
unable to process a refund as the driver did not provide the necessary
insurance documentsWe apologize; however, we are unable to refund the
insurance fee charged and collected by ***y Rent-A-Car
Sincerely,
ND’***
Executive Offices

We are contacting you today regarding your reservation at the *** *** * *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel charged you for the
parking and pet fee We checked our records and verified that free parking was not guaranteed for your reservationAlso, we did not state that pet will be for free at the hotelWe stated during the booking process that a credit card is required at chefor any additional hotel specific service fee or incidental charges or fees that may be charged by the hotel at check-outThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or mini bar charges) and are not included in your offer priceThis information was provided on your contract page prior to booking We contacted the hotel and confirmed that you were charged for the parking and pet feeThe hotel advised that these fees are being charged to all guests who park their cars and bring pets at the hotelWe apologize; however, we are unable to process a refund for your reservation We apologize for the inconvenience and thank you for your time Sincerely, Joe A*** Executive Offices

Dear Ms***
Thank you for taking the time to read this email
I am writing to let you know that we have received your
Revdex.com concern in our Executive OfficesPlease accept our
apology for the frustrations that you have encountered on our siteOur
booking
system is linked to our travel partners' booking system, just as any other
internet travel service or travel agencyRegrettably, there are occasional
time lags, which impact true reservation availabilityWhat this means is that
listed offers may not actually be available because they have not refreshed their
reservation system database at the time we access itThis time lag is common
throughout the travel industry and is not unique to usWhile it is rare that
this happens, it appears that due to changing inventory, the rate we offered
was no longer available at the time we attempted to book itI am glad that you
have been able to successfully book your reservation under Trip Number
***
Thanks for choosing us for your travel needs, and I hope
you enjoy your trip
Sincerely,
Nico Tumbagahan
Executive Offices

Thank you for sharing your *** experience with us I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with your hotel reservation In order to research and respond to
your situation, please respond to this email with any additional information you can provide to help us locate your request in our system Your digit airline trip number, your confirmation number, your email address, your phone number, the names that the request was made under and any relevant dates would be extremely helpful We look forward to assisting you and resolving your issue Sincerely, *** Executive Offices

Thank you for taking the time to contact us regarding your reservation at the ** *** ** *** *** *** *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We further reviewed your concern and we apologize to hear about your experienceWe made sure that your issues are documented for future references and for feedbackSince your hotel is unwilling to process a refund, we made a decision to process a refund in the amount of $which is equal to 20% of your total reservation costYour refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for the inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

Trip Num # ***
"line-height:115%,"sans-serif"background:yellow>Trip was submitted on # 03/17/22:53:26I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.Priceline offers a variety travel
service options, including reservations that permit cancelations.When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.In
this case, the consumer selected a reservation that provided greater savings
and less flexibility.Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
purchase of a non-refundable rental car reservation.We
apologize for any inconvenience experienced by the consumer and we are sorry that the selected reservation is non-refundable and we are unable to assist the consumer with a refundSincerely,NDangeloExecutive OfficesTrip Num # ***Trip was submitted on # 03/17/22:53:26? Unlimited MileageStandard
Car with Unlimited MileagePi/ Drop-off: *** *** *** * *** *** ***
*PiDate & Time: Saturday, March 19, 2016, 10:AMDrop-off Date & Time: Saturday, March 26, 2016, 10:AMRental Car Company:Days at: $/dayTotal: $224.81 Total ChargesYour Price Per Day $(per day)Total Rental Days 7Subtotal $140Taxes and Fees (details) $84.81Tot
al Charges $? Best
Price Guarant eedYour
Email Address*** ?Add Collision Damage CoverageGet Collision Damage protection now! Purchasing at time of booking
is almost always less expensive than waiting to purchasecoverage at the counterSee additional information? $35,in Primary Coverage so you won't need
to file a claim with your regular insurance? Includes cost of repairs for collision or
damage to a rental car? Allows for cancellation with 100% refund up
until requested pickup timeSummary of ChargesPrices are in USD.Rental Car Company:Days at: $/dayTotal: $224.81 Total ChargesYour Price Per Day $(per day)Total Rental Days 7Subtotal $140Taxes and Fees (details) $84.81Tot
al Charges $? Best
Price Guarant eedDriver InformationCredit Card InformationSecurity Deposit TypePlease indicate what the driver will provide for the refundable
deposit required at the rental counter:The credit card presented at the counter must be in the primary
driver's nameThe amount of credit required depends upon car type,rental period, and optional items.Add Child Seats (Optional)You can request any of the options belowThese requests cannot be
guaranteed and additional fees may applyContact the rentalcar company to confirm availability.Flight Information (Optional)This will be used by the rental car company to monitor flight
delays.Important InformationOnce you've reviewed your information above, please
review the following rules regarding rental cars issued through priceline.com:Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not used.If you purchase collision damage coverage with this rental car
reservation, you will be charged now for the coverageCancellations with 100%refund will be permitted for Collision Damage Coverage until your
scheduled pitime.If your offer is accepted, we will immediately lock in your
reservation and charge your form of paymentIf your offer is not accepted, you
will not bechargedIf the Collision Damage Insurance is not accepted for any
reason, we will charge your form of payment only for the cost of the car.Additional charges may apply at the counter if you pick up or drop
off the car at a different date, time, or location than you requested for yourreservation.Your offer price does not include vehicle liability, collision or
personal accident coverage for your rental carYou should determine if you
haveinsurance coverage prior to pick-up.You are guaranteed a car from one of the following major rental
car companies: *** *** *** *** *** ** ***.The rental partner will charge the driver at the rental counter
for optional items you add to your reservation, including any child seats or
specialrequests.Only the driver will be able to pick up the rental car at the
counter and must present a valid driver's license in his/her nameAn
additional drivercan be added at the counter for a fee payable directly to the
rental car company.The driver will be required to present a valid credit or debit
card in his/her name for the refundable security deposit.The amount for the refundable security deposit required at the
rental counter depends upon the car type, rental period, and optional itemsPrepaidcards or cash will not be accepted for the security depositIf
the driver provides a credit card for the security deposit, the security
deposit willbe released back onto the card once the vehicle is returnedIf
the driver provides a debit card for the security deposit, proof of round trip
airlinetravel may be required and any funds used for the deposit cannot
be accessed until after the car is returned.Yes, I'd like to purchase collision damage coverage for $per
day.**For customers with a New York State billing address the fee
will be $per dayNo thanksI prefer to decline coverage.First ***MI RLast ***Driver's age at pickupand overSelect a Credit CardUS
Bank - Visa - ***Securit
y CodeXXXInitial Here: ***I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.reviousage Buy My Rental Car NowTrip Num # ***
Trip was submitted on # 03/17/22:53:

Complaint: ***
I am rejecting this response because: We had to close that card and it is no longer activePlease respond and I can give you the correct card number or please send a check? Please let me know
Sincerely,
*** ***

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionWe are sorry to hear
that the consumer did not use the reservationThe room was available for the
night of the 17th as booked by the consumerThe consumer selected a reservation
with the following cancel policy: "Rooms purchased through Priceline
cannot be cancelled, changed or transferred and refunds are not allowed." Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondenceWe
are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
ND***
Executive
Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** ** *** ** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Despite of the restrictions, your refund has been processedA refund for $was issued today, July 12, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

","sans-serif">
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
The consumer chose to visit our Published Price service,
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservationsThe consumer
selected a specific hotel property from a list of participating
properties, at the disclosed room rate, including taxes and fees
Upon hotel
room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotelWe are sorry that the hotel
provided the consumer with a receipt or confirmation disclosing the lower negotiated room rate
established between priceline.com and the hotel, which is not available to the
public
Priceline.com
is a travel agent and as such, makes hotel room rates available on behalf of
the hotelsJust like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitiveWe strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability
I apologize
if the consumer is disappointed with the difference in rates; however,
Priceline will not be able to offer a refund for the difference in rates
Again, thank
you for the opportunity to clarify
Sincerely,
N
D’***
Executive
Offices

Dear Mr***,Thank you for taking the time to contact us regarding your reservation at the *** *** *** Puerto Vallarta for Trip Number ***51.I am writing to let you know that I received your Revdex.com inquiry in our Executive Offices.We are again reviewing your case and making attempts to resolve this issue for youI will contact you for a resolution or update once our review is complete.We apologize for any inconvenience and thank you for giving us the opportunity to assist you
Sincerely,Joe A***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.I'm corresponding with you to inform you that I have been reimbursed the $from Priceline Thank you so much for your help Sent from my iPhone
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because it confirms my initial pointNowhere in the confirmation message and in the page linked there is any clear indication, not to say any indication at all, of the type of tariff (MINI or BASIC) that would be subject to baggage feeMoreover, as far as I can tell from the emails received from Priceline, there was no clear way of reaching the page referred to (the company has not provided any exact reference to the message containing the link but generically referred to a consumer's confirmation page)In any case, I take it that the response confirms my complaint since the relevant information is not given
Sincerely,
*** ***

Priceline Ask for a reservation code, the code was ***

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** *** priceline.com

Complaint: 1***
I am rejecting this response because:We stayed in the room because it was 2am, we we 100% depleted and it would be a hazard for us to continue driving without rest, room was still unacceptable and worthy of refundWe assumed that the other rooms would be infested as well since obviously do not hire exterminatorBesides the receptionist raised her voice at us for expecting a roach-free room 'August in Georgia!!!'.We have no use for their 15% coupon since we will not be using their services.
Sincerely,
*** ***

Dear Ms***,
We are contacting you today regarding your airline reservation for Trip Number ***
We are writing to let you know that our management received your email
At the same time, we also received your Revdex.com concern in our Executive OfficesWe
understand that you have some concerns about the refund amount that was processedWe reviewed the notes and the record associated with your case and identified that you are eligible for compensation
A refund request for $was submitted on January 6, The refund will be reviewed by our management team, and it may take up to days to processOnce approved, we will mail a check to the billing address that was entered during the request process, and it will take up to to weeks to receive the check
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:We chose a "mystery hotel" based on factorsFree Breakfast Swimming poolWe are only given the hotel details after making payment.We had no real way of knowing that the pool was not open until the next morning when we went to use it.The staff at the hotel told us that the manager closes the pool early in the season which annoys lots of guests.The seller of the hotel room has a duty of care to label clearly what they are selling and should check carefully what they are selling.If the hotel does not have a working swimming pool then please do not sell it as having one
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The price that I received was not a significant savings The price that both *** and *** are offering were the same and are now even cheaper than what I paid Claiming that I cannot change a reservation do to a lowered price, would indicate that I actually paid a reduced price, which I did not If the service providers are willing and able to give me a lower price AND be flexible, there is no reason that Priceline can't match that level of service Not providing flexibility simply because you WON'T is a bad practice.To make matters worse, when I called to straighten this matter out, your service representatives gave me misinformation and could not answer my questions Then when I asked where I could voice my compliant, I was told that couldn't Had I known how terrible the service had been, I never would have booked through Priceline I even searched the website for a feedback section and there was none If if I do not receive a way to provide feedback after all is said and done, I'll make sure to find sites to post my experience to make other potential customers aware of Priceline's poor practices.No I am not satisfied with that response It means that the customer service remains poor, other customers will be exposed to that poor service, and nothing changes It's disheartening to know that companies like Priceline still operate in this manner
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** Boston - Southborough/worcester for Trip
Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
OfficesWe understand that you
are asking to cancel the reservation for a full refund because you received a
hotel brand that was listed as a one-star hotel example
The hotel chain examples listed on our site are provided
to illustrate what you might expect when choosing a certain Star Level from
Priceline.comWe do indicate that the brands shown are only examples and may
not be part of the priceline programAlso, every hotel is different and not
all hotels within a certain chain will have the same star level ratingWe are
very careful to rate each hotel on its own merits and quality and not just on
the chain it belongs to
We see that you booked the reservation through our Name
Your PriceAs stated on your contract, the reservation is restricted, and is
supposed to be non-cancelable, non-refundable, and non-transferableWe have
contacted our hotel partner and they are currently allowing an exception to the non-cancelable and non-refundable policy
They will let us cancel your reservation for a full refund, provided that we
cancel the booking as soon as possibleIf you want to proceed with this
option, please respond to this email with your consent to cancel
We apologize for any inconvenience and hope to hear from
you soon
Sincerely,
Berna A***
Executive Offices