Stahl Construction Company

Complaint: ***
I am rejecting this response because:
That's not the page that came up when I initialed that's the same thing I've been saying nothing came up that said non smoking until after my money was taken
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Priceline has advertised this hotel as both as well as a start hotel
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** ***e for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
requesting for a full refund of the reservation because this property has no indoor poolWe thank you for the feedback you provided and our sincerest apologies for the inconvenience you experiencedAfter careful review of your concern, we have cancelled your reservation and processed a full refundWe have reported this issue to our Mobile Team for research and consideration Your refund has been processedA full refund for USDThe refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We again apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Complaint* ***
I am rejecting this response because:I'm rejecting this response because it is not satisfactoryI can see Priceline is clearly not going to take responsibility and are only sending "canned" responses, so it is ok to close this case, but I do want to make it clear that I do not believe the issue has been resolved.Thank you to the Revdex.com for your helpThis is the first time I've ever submitted a complaintYour system is easy to use and I am very pleased with the quick turn-around of processing my complaint
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not pick the car up early I made the reservation to pick up the vehicle on the morning of July and that is when I picked it up
Sincerely,
*** ***

We have received the
consumer’s additional comments Our
documented case history confirms that the customer contacted Priceline
advising that he intended to book a hotel reservation in Miami, Florida instead
of Hollywood, Florida, and requested a refundIn efforts to assist the consumer, we reached out to
our hotel partner requesting if they can make an exception to the no-cancel
policy, and they advised that are unable to make an exception to the cancel
policyWe are truly sorry
that we are unable to assist the consumer any further in this situation
Sincerely, ND’*** - Executive Offices
2/22/
Complaint
I booked a hotel on Priceline for August 7th to August 9th
I determined I wanted to stay at the Downtown - Gaslamp District and looked at all of ***'s hotels and was satisfied with them
I think did a Priceline Express Deal - selected my criteria - at least stars, pool, and within
Gaslamp DistrictI then purchased the cheapest option as I was comfortable with all of Priceline's hotels in this area
Priceline assigned me a hotel outside of this region - which they classify as Downtown - MarinaWhen I complained to them they said well the hotel is within their "shaded region"I expressed I thought this was marketing as they marketed/advertised this hotel to me as Gaslamp District - yet when I look for it on website it is a Marina Hotel
Desired Resolution
Movement to equivalent hotel - meting following criteria Gaslamp District, at least stars, and pool
Or free parking for length of stay at current Hotel
Consumer Business Dialog

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** ** ***? ***
for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand that you have issues with this hotel
reservation
We apologize for the inconvenienceA refund request for
$was submitted to our management team for reviewThis process can take
up to
daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

HelloPlease see our response below that was sent to our customerThanks. *** *** *** We are contacting you today regarding your United Airlines ticket booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern
in our Executive OfficesAs we understand, *** was unable to locate your reservation and no one contacted you back regarding your insurance claimWe apologize for any inconvenience this may have caused. We contacted ***; however, they are unable to find your booking in their systemWe are currently investigating this issue and forwarded all the information that will help them locate your reservation*** has advised that they will honor your trip protection and they will contact you back for any updates regarding your claim. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

According
to the consumer, the $credit card bonus was not applied to the reservation
as expected
In accordance with the terms and conditions of
the credit card offer, the $bonus is provided in a form of a credit in the
consumer’s billing statementThe consumer will receive a
$credit in the
*** statement summaryThe consumer may contact *** Customer
Service Team directly at *** (*** outside the U.S.) for any
further assistance
I hope you find this information helpful and we
appreciate the opportunity to clarify this matter
Sincerely,
* ***
priceline.com

I have received
the consumer’s additional commentsAs you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there
is nothing we can add to what has already been stated in our previous correspondence The following was sent to the consumer addressing this matter I am sorry that we
are unable to assist the consumer any further in this situation.*** *** ***
We are writing you today regarding your reservation at
the *** *** *** *** * *** *** ** *** *** *** ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
I understand that you would like to be refunded for this
unused reservationI have called the hotel to discuss your request; however,
Sarolyn Front Desk Clerk advised me that you decided to use the room
According to her, they were able to provide you a pet
friendly roomShe also advised that although they initially charged you their
pet fee per room, they decided to refund the said amount
I truly wish I can; however, since the reservation was
used, we cannot offer any refund or compensation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Christine Maquilla
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** ** *** *** *** *** ** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you
requested to cancel the reservation for a full refund because the reservation was inadvertently rebooked by your son We see in your record that the hotel has confirmed the cancelation of your booking as they allowed an exception to the cancel policyA full refund for USD was processed on October 2, The refund was processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur record shows that by the time the customer reached our Customer Service, the reservation was no longer eligible for a Best Price Guarantee claim since the customer contacted us after more than hours of purchaseHowever, as a gesture of goodwill, we allowed a one-time exception to the policy and refunded the consumer the $price difference for the low rate the consumer claimed to have found, and the cost of the purchaseWe are sorry that we are unable to assist the consumer with any further in this situation
Sincerely,
ND***
priceline.com

Complaint: ***
I am rejecting this response because:
I understand there is a price discrepancy, the question is which should apply - the one available to the general public, or the one Priceline agents might have access toThe wording on the Priceline.com website (***) is quite clear, the price that should apply is the one that is available to the general publicReservation systems are complex, and there can be a number of reasons why they could show different pricesFor example, are Priceline agents on an internal network? Are they behind a proxy, making it appear as if all traffic is coming from the same location? Have other agents tried to use the same website, affecting demand?If a member of the general public, such as myself, offers proof of a lower price for the same rental car company, car type, rental location, piand drop-off dates and times, that proof should not be ignoredI believe the documents I previously attached to this complaint do constitute such proof and are sufficient to demonstrate that Priceline's Best Price Guarantee should apply
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** ** *** *** ***l for Trip Number *** We are writing to let you know that we received your Revdex.com in our Executive OfficesWe
understand that the hotel is charging a valet parking fee and for that, you did not use the booked room, and is now asking for a full refund of the reservation Before booking your reservation, we have presented you a Contract Page for reviewThis contains the terms and conditions of your reservationWe only charged you for room and tax; and, as stipulated on your contract, “The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.” We apologize; however, your reservation you are not allowed to change or cancel your reservationThis information was also presented to you during the booking process We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** for Request
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand your request to be refunded for the
reservation since you are concerned about the accommodations at your confirmed
hotel
We do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
***.com = stars
***.com = stars
***.com = stars
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments, and
compared star ratings assigned by other rating servicesThe hotel you get will
meet priceline's strict quality standards
We do feel that this hotel is properly rated through our
system and we are unable to offer compensation at this timeHowever, if you do
find that you experience problems while at this hotel and the front desk is
unable to assist, please contact our Customer Service department for further
assistance
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

We sincerely apologize for the difficulty you encounteredWe understand you have a business credit card that is under your name that provides primary insurance coverageWe also understand *** Rent a Car did not accept the credit card under your name and you are requesting for a
refund/compensationWe reviewed your information and verified the reservation was entirely usedDuring the booking process, we indicated that the primary driver will provide a credit card in his/her name for the refundable security deposit required at the rental counter as well as any optional items/additional charges payable to the rental car company*** Rent a Car confirmed they did not accept the business credit card that provides primary insurance coverage because it was not under the primary driver's nameWe apologize, we are unable to issue any compensations/refundsIf you have further questions, feel free to call *** Rent a Car at ###-###-####Please have your Rental Agreement Number,***-***-***ready when you call. Thank you for your timeWe hope you find this information helpful. Sincerely, Executive Offices

Good Evening, I was contacted by *** with Priceline at ***, that a refund of $*** will be refunded back to my credit card, so please closed this complaint as resolved. See info below Thank You for the help and the timely response *** ***

I have received the
consumer’s additional comments. As you requested, we have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusionWe have reviewed our records and verified that the
consumer accepted the return flight departing at 1:55pm on August 20, We
apologize; however, we are truly unable to refund the $cancellation fee Our
quality control and training recordings are for internal use Privacy concerns dictate that we do not
distribute or publish recorded telephone callsWe are sorry that we are unable to assist the consumer any further in
this situation
Sincerely,
ND***
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
When selecting a Name Your Own Price/Express Deals
reservation, the consumer is provided with the amenities offered prior to
purchase
Priceline does not offer or guarantee free parking for Name
Your Own Price/Express Deals reservationsPriceline.com discloses, prior to
purchase, that optional parking fees are paid directly to the hotel, and are
not included in the offer pricePriceline.com does not collect parking fees;
the hotel collects the fee
On each consumers’ contract page (including the contract
page in question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information
Important Information
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (PARKING, phone calls or minibar charges) and are not
included in your offer price
Please note that it is not mandatory that guests park their
vehicles in the hotel’s parking facilityGuests have the option to use other
parking facilities if the property parking charges are not acceptable to the
guest
Consumers who wish to purchase accommodations that offer
free parking have the option to select Priceline’s Published Price option where
the consumer can select his/her specific property and amenities, (such as a free parking) from a list of properties
I thank you for the
opportunity to clarify
Sincerely,
** ***
Priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com