Stahl Construction Company

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the Holiday Inn Hotel & Suites Anaheim -
Fullerton for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in
our Executive Offices
We understand that you would like a night refund of
this reservation
Our records show that for the room type that you've
selected, refunds or cancellations are not available after noon local hotel
time on your day of arrival (Wednesday, April 27th)This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changesWhen
you purchased your reservation, you agreed to those termsIn addition, we have
contacted the Holiday Inn Hotel & Suites Anaheim - Fullerton and verified
that you have not properly checked out at the front desk
Despite of the restrictions, as a one-time exception, a
refund request of $was submitted to our management team for reviewThis
process can take up to daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you do
not see it in your account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was issued for the travel insurance purchase
Sincerely,
* ***
Priceine.com

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We apologize for
the difficulty you encounteredWe
understand some of the amenities at your hotel is closed due to renovationsWe
reviewed your information with the hotel and they informed us that renovations
are just minor and will not affect your stayThe hotel will not authorize any
cancellations or refundsAs an exception to the policies, we booked you a room
at the *** ** *** for check in on May 22,
and check out on May 27, It is a star
property located at
1** *** *** *** ** ***, USTheir phone
number is ###-###-####Your room will have double beds non smoking for
double occupancyIf you have any questions, please reply to this email or
contact us at ###-###-#### when calling from the US or Canada or +
###-###-#### if calling from anywhere else
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
Junko A***
Executive Offices

We understand you were unable to travel and your are requesting for a refundWe reviewed your information and verified your reservation was a no showWhen you missed your scheduled check in date, the hotel considered you a no show and released your roomThis is standard hotel procedure and because the reservation is prepaid, it is non-refundableThe hotel informed us they were unable to receive any calls from you requesting for a cancellation on the day of your arrival and will not approve any compensations/refundsTo review your issue further, please provide us with the name of the hotel staff who approve the cancellation and the date when you called the hotel. We hope to hear from you soon. Sincerely, Executive Offices

We are contacting you today regarding your hotel reservation with trip number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are not happy about this experience and we
appreciate your time for sharing your feedback with usYour satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the futureAs a gesture of goodwill, we have refunded $back to the original card usedWe process the refund in our system within one business day however bank processing time variesIf the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance Thank you once again, MrDavis, for taking the time to notify us of this situationWe look forward to serving you again soon. Sincerely, *** *** Executive Offices

Revdex.com, Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Customer’s Statement of the Problem:
“I booked a room in *** *** I
recieved a room In *** ** After
several calls and extreme waiting times no
one would offer to correct my booking When I requested a manager I was informed
no one was available.”
Our documented case history confirms that the consumer purchased the
reservation on Wednesday April 8th at 11:41:PM ET for same
day cheon April 8th,
Our documented
case history further confirms that the consumer contacted priceline customer service,
nine minutes after purchase, on Wednesday April 8th at 11:50:PM ET requesting
to change or cancel the reservation, stating that the wrong city was booked
The consumer was offered the option to resubmit the purchase for the new
city, however the consumer declined
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase
I thank you for the opportunity to clarify
Sincerely,
** ***
Priceline.com

HiPlease see the response below that we sent to our customerThanks.*** *** ***
*We are writing you today regarding your unconfirmed rental car reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive
Offices. I understand that you received notification from us stating that this request was acceptedI reviewed this offer that you made on our website and unfortunately, our record shows that this was rejectedWe searched our database for a confirmed reservation; however, nothing was found under your name, email and phone number. We were unable to find a rental car partner willing to accept your request, and your card has not been chargedCurrently, you have the following options: You can try resubmitting your request on our website using the Name Your Own Price toolOr you can select an itinerary where the price and rental car partner are already displayed prior to purchase. If you can send us a copy of the confirmation email you received, we can investigate your case furtherOtherwise, if you need a car, you have to rebook on our website. We hope you find this information helpful, and thank you for your time. Sincerely, *** *** Executive OfficesD*** *** *** We are writing you today regarding your unconfirmed rental car reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you received notification from us stating that this request was acceptedI reviewed this offer that you made on our website and unfortunately, our record shows that this was rejectedWe searched our database for a confirmed reservation; however, nothing was found under your name, email and phone number. We were unable to find a rental car partner willing to accept your request, and your card has not been chargedCurrently, you have the following options: You can try resubmitting your request on our website using the Name Your Own Price toolOr you can select an itinerary where the price and rental car partner are already displayed prior to purchase. If you can send us a copy of the confirmation email you received, we can investigate your case furtherOtherwise, if you need a car, you have to rebook on our website. We hope you find this information helpful, and thank you for your time. Sincerely, *** *** Executive Offices

Dear *** ***,
Thank you for taking the time to contact us regarding your rental car reservation with *** *** * *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We
understand that you have issues with this rental car reservation
Pricing and availability are under constant changeThis is the reason why we offer our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the differenceIf you book your reservation via the Express Deal option, we'll refund 200% of the differenceCall us within hours of booking on priceline.com to initiate your claim or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price?
reservationThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyAdditional restrictions apply
In addition, the savings are based on the rental car partner?s published retail price on our siteTherefore, we are unable to offer a refund based on the rates you found on *** *** * ***?s websiteHowever, we have sent a separate email that contains a Priceline Rental Car Coupon
When you are ready to redeem the coupon, please click the link inside of the email and please make sure to review the terms and conditions carefully
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Jenn H
Executive Offices

Hi. While we do not like to see our customers disappointed in our products and services, prior to submitting the request on our website the customer was provided with a contract page that stated: Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowedWe are sorry if you no longer need your reservation; however, your request is non-changeable, non-refundable and non-transferableWe are truly unable to cancel your reservation as requested

I am writing you today regarding your rental car reservation with *** Rent-A-Car under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding the Unlimited Mileage
inclusion on your reservation I checked our records and see that you did select a rate that stated Unlimited MileageHowever, we also indicated prior to booking that additional restrictions regarding mileage may apply to your reservation and to refer to *** Rent-A-Car's specific policy for additional detailsWhen you agreed to proceed with the booking, you indicated that you have accepted *** Rent-A-Car's additional restrictions regarding mileageI apologize; however, we are truly unable to offer any reimbursements if you have to pay a higher rate when rebooking We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: In the confirmation email, no conspicuous notice was presented to let me know I must check in on August 15thThat mislead me, made me fail to recognize I could contact the hotel if I am not able to arrive there on the chedateImportant messages should be placed on conspicuous position, to help customer prevent lost their rightSo I don't accept this response
Sincerely,
*** **

Complaint: ***
I am rejecting this response because: my credit card and information was used by someone else. I did not make any purchase on your website.I called my credit card company and they cancelled my card due to fraudulent activity
Sincerely,
*** ***

Hello Please see the email below that we have sent to our customer Thanks.Dear Ms***, Thank you for providing the requested information. We were able to find your reservation in our system at the *** *** *** *** * *** *** *** *** ***It is
understandable that you are unhappy with the location of your confirmed hotel. I have researched to find that your confirmed hotel is within the shaded area of the map that we presented on our site for the *** area of *** *** *** ***As indicated on the map, the area does not only cover ***, but as well as some neighboring townsWhen you submitted your request, it indicated to us that you agree to stay at any hotel inside the shaded mapFor future reference, you may book through the service that allows you to select a specific hotel if you absolutely need to stay in a certain areaThe benefit of booking through Express Deals is you receive deeper discounts; however, you have to be flexible to the possibility of receiving any hotel within the chosen area I am truly sorry if you felt deceived; however, you had the option to not continue with your request if you did not like the way the area was mappedWhen we found a hotel partner willing to accept the rate, we immediately charged your card to secure your reservationOur records indicate that you saved USD or 41.53% off of the hotel's regular rate at the time of bookingOur hotel partner accepted the rate on the condition that your reservation would not be changed or cancelled. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Nico T*** Executive Offices

I prepaid for this hotel with Priceline and I was not honored my stay there, therefore inducing many other fees that I had to get from PRICELINE because I did not have another $at the time to get another hotel for my stay. Why would you not refund me the amount that I was charged for fees for multiple times so that I could have my vacation with my children, this is not something that I could control although your commitment for customer service should be in jeopardy, you contract with them and if they did not fulfill the hotel arrangement agreement due to the hotel, and I had to make multiple hotel requests so that I could have a place to stay. If I hadn't borrowed some money from my ex, I would haven't even been able to stay for my trip! This is very disrespectful of your company and I will use other websites to book travel for now on. This is your fault that they backed out of the hotel agreement, I already prepaid for this stay which was for such a long time. There is a reason that I prepaid for my hotel in advance, days is a long time to just go and book somewhere else because of you contract agreements are not sufficient!! And to make your customers pay additional fees for each booking that they had to do because your hotel backed out of their stay!! I had to move multiple times due to this incident and it was very stressful in the least!!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern regarding the counter not offering unlimited mileage to local rentersWe have documented your concerns for feedback and to make sure that we avoid the
same issues from happening in the futureMeanwhile; if you have been charged for extra mileage, kindly send us a copy of your receipt for researchYou may fax it to ###-###-#### or attach it by replying to this emailPlease note that the file should be in .JPG or .PDF format not more than MB in size We apologize for the inconvenience and we look forward to assist you with your concern Sincerely, *** *** Executive Offices

HiPlease see the response we have sent to our customerThanks. Dear Ms***, I am writing you today regarding your hotel reservation at the *** *** *** * *** * *** *** *** *** *** *** *** I am writing to let you know that we have received
your Revdex.com complaint in our Executive OfficesI understand that your reservation was cancelled directly at the hotel and you are requesting for a full refund. We have researched your concern with the *** *** *** * *** * *** *** *** and they confirmed that we can refund your reservation in fullThe refund for $will be processed through our system within one business dayPlease allow a few business days for your bank to post the refund to your account. Thank you for choosing us, and I hope you found my reply helpful! Sincerely, Nico T***Executive Offices

Dear *** ***
* Thank you for taking the time to contact us regarding your reservation with *** *** *** for Trip Numbe* *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you
have been charge extra when you returned your vehicle at the counterWe further researched your issue and we verified that you picked up your rental car on July 2, around 7:AMSince reservations are confirmed in hour blocks, picking up your vehicle early is considered an extra dayWe apologize; however, we cannot waive or refund the charges from the rental car company We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely,
*** *** Executive Offices

We have responded. The customer has accepted our response. There is nothing else we can do for this customer. Please close this case

*** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** *** ***
*** ***
*** I submitted a complaint yesterday evening about an issue I was experiencing with PricelineThis issue has been resolved
and I have received my moneyIn fact, the error was not Priceline's after allI just want to be sure my complaint is not pursued any further now that everything has been fixedThank you very much, *** ***
***

Dear Mr***,
Thank you for taking the time to contact us regarding your hotel
reservation at the *** *** By *** *** for Trip
Number ***
I am writing to let you know that we have received your RevDex.com concern in our Executive Offices
We
understand that you are requesting a refund of the price difference
since *** showed a lower rate for your reservation
Prices are constantly changing depending upon availability and travel
dateFor this reason, our Best Price Guarantee applies to every Air,
Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf
you find a lower price for the same itinerary, we'll refund 100% of the
differenceCall us within hours of booking on priceline.com
to
initiate your claimThe lower price, including taxes and fees, must be
available to the general public for booking on a website in the same
currency, using the same form of payment and from the same point of sale
as your original reservationThe lower price must be an exact match to
the itinerary booked on priceline.com,
including offering of a
comparable cancellation policy
Please note that in order to initiate your claim for our Best price
Guarantee, the following rules should be met:
You should have called us within hours of booking on priceline.com
to initiate your claim
The lower price, including taxes and fees, must be available to the
general public for booking on a website in the same currency, using the
same form of payment and from the same point of sale as your original
reservation
The lower price must be an exact match to the itinerary booked on
priceline.com, including offering of a
comparable cancellation policy
The screenshot you provided shows only an offer from ***it does
not show the travel date, the room type, the cancellation policy and the
mode of payment yetTherefore, we are unable to process a refund of the
price difference for this reservation
We are sorry we did not provide you the answers you were looking for and
we thank you for your time
Sincerely,
Jenn H***
Executive Offices