Stahl Construction Company

Dear Ms***,Thank you for taking the time to contact us regarding
your hotel reservations for Trip Numbers ***, *** and
***.We are writing to let you know that we have received your
email in our Executive OfficesDue to the nature of your concern, we would like
to speak with you directly by phone.We attempted to contact you today in
an effort to address your concern; however, we were unable to speak with you at
the number you provided at the time you booked your reservation.Please
contact us directly at: ***The Executive Office hours are 9:a.m
to 6:p.mEastern Time, Monday through SaturdayYou will need to enter your
Trip number, which is *** when you contact usPlease note that
the number provided above is a United States phone number, and you may incur
toll charges when calling from outside the United States or Canada.We
hope to hear from you soon.Sincerely,*** ***Executive
Offices

Dear D***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you
would like to change your
reservationWe reviewed your issue and verified that you have been provided a
one-time exception to cancel your previous reservation for Trip Number
***You were advised to go back to our website and select specific
flights you would like to haveWe see that you booked another Name Your Own
Price reservation which is an undisclosed type of booking
We apologize; however, the ticket you booked is
restrictedIt cannot be changed, cancelled or refund
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Dear Mr***,
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your airline
reservation for Trip Number *** We understand that you have concerns about the
price that you paid for your airline
ticket At the time your sister booked the flight, the
seat for $per ticket was available However, at the time you purchased the ticket,
the $p/ticket price was no longer available due to changes in inventoryPlease note
that airfares fluctuate based on availability at the time of purchase
We reviewed the page that was presented to you prior to
booking the reservation and verified that the airfare presented was $
When you selected to buy the ticket, you agreed to be
charged the rate of $plus taxAirfares fluctuate based on availability at
the time of purchase
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy ***
Executive Offices

From: *** *** ***] Sent: Friday, May 12, 9:PM To: Revdex.com Subject: Re: Your complaint has been received I have a correction to make on my complaint The exact amount of the Priceline.com bill that we paid in
full was $Thank you, *** ***

I am in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respondPriceline is sorry that the consumer is not satisfied
with the flight times/itinerary received
At priceline.com
you have options
You can select a
specific
itinerary and flight timeJust select the flights that meet your
needs after entering your desired airports and travel dates. Or, you can obtain greater savings by allowing
us to assign an itinerary for youEnter your desired airports and travel
dates, agree on a few parameters, including departure/arrival parameters, and
your exact flights and times will be shown to you once your purchase is
complete
In this case, the consumer selected a restricted vacation package
for greater savings, and agreed to travel during off-peak hours for
this tripThe trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the non-refundable, non-changeable terms and conditions of the
consumer’s selected purchase, including the following disclosure
Flight Times:
You may be required to travel during off-peak hours for this trip
Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
We are sorry that the
consumer’s selected purchase is non-refundable and we appreciate the
opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number
*** was originally initialled on Wed Jun 21:02:EDT
Your Trip Summary
Airfare Details
Depart:
Thu, June 25,
Return:
Mon, June 29,
Departing
Airport:
*** *** *** *** ***
*** **
Arrival
Airport:
*** *** *** *** ***
*** *** **
Flight Times:
You may be required to travel during off-peak hours for this trip
Your trip may start anytime
, from 5am on your travel dates to as
late as 2am the next day, and may arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket
Delivery:
Electronic Tickets
Passengers:
*** * ***
*** * ***
*** * *** *** ***
Aircraft:
Jet aircraft
Rental Car Details
Standard
*** *** *** *** or similar
Location: *** *** *** *** ***
Pick-Up: Fri, June
Drop-Off: Mon, June
Total Rental Days: days
Driver: *** ** ***
Driver's Age at Pickup:
Summary of Charges
Package Subtotal:
$1,
Govt Taxes,
Airline Fees and Agent Fees:
$
Trip Protection:
$
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
These airline tickets are non-refundable,
non-transferable and non-changeable
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used
•
Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to youUpgrades and standbys
are not availableIf you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value
after ticketed departure time
•
These
special discounted tickets issued are not eligible for frequent flyer
milesPriceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
Remember
to bring a valid government-issued photo ID with you to check-in
•
Only
*** ** *** will be able to pithe rental car at the counter
*** ** *** will be required to present a valid driver's license
and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $available credit as a security deposit on
the vehicleIf you plan to use a debit card, you may be required to
provide round-trip flight information at the rental counter
•
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental carYou should determine if you have
insurance coverage prior to pick-upAdditional insurance can be purchased
at the rental counter
Initial Here:
**
I have read, accept and agree to abide by
Priceline.com's terms and conditions, privacy
policy, and the trip protection Description
of Coverage

Dear *** ***We are writing you today regarding your reservation at the *** *** ***l for Trip Number ***I am writing to let you know that we have received your concern in our Executive Offices.I understand that you are requesting for refund for the hotel fee that was charged
I apologize for the inconvenienceKindly send us the hotel receipt showing the charge so we can review the possibility of refunding the said feeYou may attach it to this email or fax it at ***7.Once we receive the document, we will review your case furtherWe will then contact you back with a resolution within to business days.I look forward to hearing from you.Sincerely,Christine ***Executive Offices

Roman">Our records indicate that a refund in the amount of $was issued to the credit card that was used to make the purchase

I have received the consumer’s additional commentsAs the property was unable to accommodate the room type requested, the consumer opted to cancel the reservation for a full refund of USD, which was issued on Thursday, Nov 19, Additionally, a refund of USD is also being issued as compensation for the inconvenienceI am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

Complaint: ***
I am rejecting this response because: I do not know what Priceline is referring to regarding "the customer's contract page". I never received a contract page with my email confirmation or viewed anything on their website regarding a contract with the information they are stating in their last response.It's obvious at this point that Priceline is not interested in providing any type of customer service whatsoever. Therefore, I would like Priceline to remove my email address from their marketing database effectively immediately so that I no longer receive their promotional emails as I have no intention of ever doing business with them in the future. Thank you Priceline for making me realize what a mistake I made by choosing you instead of Expedia.com. It will never happen again
Sincerely,
*** ***

Our records indicate that the customer refused the option to cancel. The customer is providing a
fax indicating the lower rate found.Upon receipt of this information, we will again review this matter

Complaint: ***
I am rejecting this response because:The summary of charges was not available to me on the page nor did I initial (signature) on the page submitted by the business Furthermore I did not re-enter my payment information and agree to the charges statedAt this point the business is simply lying and I consider this fraudulentThe rental car company has agreed to cancel my rental for a full refund if Priceline submits a requestThey have not done so thus far.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

HiPlease see our response to the customer below Dear Mr***, Thank you for contacting us regarding your reservation at the *** *** ** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concerns in our
Executive OfficesWe understand you are unhappy with the policies regarding the Best Price Guarantee The available rate on the website you sent in an attachment showed $per night plus taxes and feesThe total amount including taxes, is $176.46; however, your claim for the Priceline Best Price Guarantee was not accepted because the final rate did not include the 10% service charge and 6% tourism feeWe are sorry for any inconvenience; however, your reservation is non-changeable, non-refundable and non-transferable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C*** Executive Offices

Dear *** ***
Thank you for contacting us regarding your reservation at
the ** *** *** booked under Trip Number ***
We apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many
different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
*** = stars
*** = stars
*** = stars
*** = stars
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet priceline's strict quality standards.
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

Dear Mr***,
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive OfficesAs we understand, upon
cheat the hotel you selected ,
you were informed that the hotel was overbooked
Upon contacting the hotel concerning this matter, the hotel
representative Gobi advised that they
offered you a non-smoking room since the smoking room you selected had a broken
toiletHowever, since you chose to decline the alternate room offered by the
hotel, they are unable to provide a refund
We do suggest that you contact the hotel manager directly
for any further assistanceThe hotel's phone number is *** ***
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** * *** * *** ***
for Trip Number ***We are writing to let you know that we have
received your Revdex.com concern in our
Executive OfficesWe
understand that you are requesting to cancel this reservationOur records show
that for the room type and rate that you've selected, you are not allowed to
change or cancel your reservationIf you cancel your room, you will still be
charged for the full reservation amount
This information was presented to you prior to purchase
when you were asked to review your reservation, including guaranteed amenities
(such as pool, etc.) and the terms associated with cancellations or changes When you purchased your reservation, you
agreed to those terms Therefore, we are
unable to change, cancel or process a refund for this reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Revdex.com:
I was contacted by a Priceline.com associate who resolved the claim with me via phone conversation The reservation was cancelled and I will be reimbursed the cost of the sale minus $cancellation fee I am pleased with this result and feel the complaint should be closed at this point Thank you for working on my behalf in this process I appreciate all you've done
Sincerely,
*** ***

Roman">Our records indicate that a refund in the amount of $245.80, is being processed for this reservation

Complaint: ***
I am rejecting this response because:Priceline’s (non) response is completely unacceptableSubsequent to the complaint filed with the Revdex.com, I phoned the hotel personally, and explained that I would not be staying there due to the distance from my destinationThey were extremely gracious, cancelled my reservation, and agreed to drop any charges to myself or Priceline. I then phoned Priceline and informed them that the Hotel accepted my cancellation, and requested that a refund be issued. They stated they couldn’t give a refund because they had to “pay the hotel” regardless of my cancellation {a statement}When I asked them to furnish proof of payment to the hotel, they quickly backtracked.I further questioned the CSR why Priceline feels justified in charging my credit card for a room reservation that the Hotel itself, cancelled without obstruction. What is Priceline charging me for exactly? The Priceline CSR wouldn’t answer that directly and reverted to their “Policy” as rationalization for keeping my moneyAfter all, I “agreed” to these terms, vague and deceptive as they were intended to beThe claims implied in Priceline’s marketing efforts were inconsequential, since their “Policy” absolves them of any responsibilityTo set the record straight, what I “agreed” to was for Priceline to make a diligent effort to book a “3-star” hotel room, as close to WVU as possible among the or so establishments in ***, featured prominently on their web sitePriceline stated that the hotel they selected for me miles out of town was close enough, even though it is at the very edge of a map of “***” that Priceline drew arbitrarily themselvesWhile miles might be “close enough” in a major metropolitan region like Pittsburgh, Washington DC or Columbus, it’s NOT within city limits of a town of only 29,residents.Additionally, I “agreed” to accept Priceline’s recommendation for a “3-star” hotel available, for which they tout as their “best value”. As a consumer, I expect due diligence and basic truthfulness when a business chooses to makes such qualitative claims. However, when I did the math on the hotel in question, the Guest Rating score was 4.84/since January 1, 2016!!! I challenge Priceline to explain to the Revdex.com how a hotel with less than 50% customer approval in recent ratings merits stars??? It appears that Priceline’s star rating system is just as arbitrary as its methods of stretching maps in defining “metropolitan regions”In the absence of any real attempt to remedy the misrepresentations in this particular instance, one could conclude that Priceline’s marketing efforts in terms of location and Guest Ratings are negligent at best, if not willfully fraudulentThis is especially true since the details of the selected hotels when using the “Name your Price” feature are not fully disclosed until after the bidding process is overNo reasonable consumer would “agree” to such terms unless there was an element of deception on the businesses partIn summary, I feel I was clearly mislead by Priceline’s initial marketing claims in booking this hotel roomPriceline’s own statements in this, and other documented correspondence, show a lack of good faith towards addressing customers concernsI have demonstrated that Priceline has every intention of charging me for a product/service that was never in fact, deliveredMost disturbing though is Priceline’s disregard for the level of ethics and integrity most consumers minimally expect in everyday commerce
Sincerely,
*** ***

We are contacting you today regarding your reservation at the *** *** The Cromwell booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel that you received is not
a star property We have reviewed this concern and verified that the hotel is rated as a star property on other websitesWe have forwarded your issue to our Hotel Team so that the star rating on our website can be reviewedRest assured that your feedback has been noted and your issue will be forwarded for documentation and reference We contacted the hotel and confirmed that you stayed at the property for the entire reservationA 20% refund of USD was previously processed for your reservationBank processing time varies so please check with them if you still don't see the refund posted to your accountI apologize; however, we are unable to process additional refund for your reservation As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 15% discount excluding taxes and feesBelow are the details of the coupon: Coupon Code: *** Expiration Date: June 13, We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices