Stahl Construction Company

Complaint: ***
I am rejecting this response because: There has been no resolution, simply a response that they will look into it and get back to me shortly. It's been nearly three weeks. It is their stated price matching policy and the cheaper price was found on their own website, not a competitors website. I sent them a screen capture of their own website with the price and the date clearly legible. This should take a few days, not several weeks to resolve. If they have no intention of matching their own prices then they should remove their "price match guarantee" from their website. It is advertising clear and simple. Furthermore, while on the phone with a representative of their company, he put me on hold to "check the pricing" and while on hold the offer "magically" disappeared from the screen, but I had already taken a picture of it.
Sincerely,
*** ***

HiPlease see the response below that we sent to our customer. Dear Ms***, Thank you for taking the time to contact us regarding your reservation at the *** *** *** - *** *** - *** * *** *** *** *** *** *** We are writing to let you know that
we received your Revdex.com concern in our Executive Offices. We understand that you have been charged $when you checked in to your hotelWe verified that the amount charged was only for incidentals and was refunded when you checked outWe indicated prior booking that you credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceYour feedback is appreciatedCustomers are our number one priority, and we work hard to make your experience with us a positive one We apologize for any inconvenience and we thank you for your time. Sincerely, Frich A***Executive Offices

Complaint: 1***
I am rejecting this response because:
Sincerely,
*** ***I spent over $on tickets I booked for sjo (*** *** *** *** I did not even know there is a *** *** ***ia and even if I had I would not have booked a trip to *** when I was headed to *** *** The moment I got an email stating that the reservation was wrong I called pricelineThey outsource to India and their people bairley even speak EnglishI asked to be transferred to a US agent and they rejected which is against the law and has been for a couple of years nowThey wanted to argue even when I tried explaining my situationI want the full refund from priceline as they are taking advantage of me their long time customer

Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our record indicates that this matter has been addressed with the consumer, and a $USD refund was processed
Sincerely,
* ***
Priceine.com

Dear *** ***
We are contacting you today regarding your unconfirmed vacation package reservation for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have
some concerns about the authorization or pending charge on your account. In order to process your request, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedWe understand that you are requesting to remove the authorization on your accountPlease know that your bank controls this processIf you do not see the authorization drop off within the next three to seven business days, we would suggest that you contact your bank for further assistance
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

I understand that you would like to get a refund for the $service when you called us to correct the name of *** ***, Once a reservation has been ticketed we are no longer allowed by the airline to correct/change a nameFortunately, when you called us *** *** allows name
correction however we need to reissue a new ticket with the correct nameThe fee offsets the cost of this new ticketAs a gesture of goodwill, I have processed a refund of $back to the original card usedWe process the refund in our system within one business day but posting time will depend on your bank. Our sincerest apologies for any disappointment causedWe have documented your concerns for future referenceFeedback such as yours greatly assists us in improving our service. Sincerely, Executive Offices

Our record indicates that this matter has been addressed with the consumer, and the consumer was offered the option to cancel with a refund
Sincerely,
* ***
Priceine.com

Complaint: ***
I am rejecting this response because:I advised the agent on the phone who offered me this same resolution prior to me filing this complaint that this offer was unacceptableA 20% refund is a slap in the face after everything we dealt withA 20% refund doesn't make up for the conditions of the rooms, it doesn't excuse the manager threatening my motherIt cant take back the disrespect, a full refund can not do these things either but its a good place to startThe hotel needs to be investigatedIve also filed complaints with the attorney general and the *** Health department and department of code enforcementI will not let this just die and get brushed under the rug because you've offered a pathetic 20% refund
*** ***

Thank you for taking the time to share your recent priceline.com experiences with us in reference to your Hotel Request Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you want us to honor the
price you saw when you attempted to book a reservation on our website.We are sorry that you were unable to book your reservationYou have not been charged for your request Our apologies that we cannot provide you the reservation you wanted to book due to changes in inventoryOur booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it We are sorry that we cannot provide you the answer you wanted Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with
this hotel reservation Our records show that you have a total of hotel reservations Trip Number Travel Date Hotel Name Status Total Cost *** May 28-29, 2017 Americinn Of Cloquet, Mn Canceled USD *** May 17-18, 2017 Americinn Of Cloquet, Mn Confirmed USD *** *** *** *** *** *** ***
*** *** *** ***
*
*** * *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** ** *** *** *** *** *** *** *** We have contacted the *** ** *** ** and verified that you have used this reservationTherefore, we are unable to cancel and process a refund for this bookingHowever, as a one-time exception, we have canceled your reservation at the *** *** *** ***h and your refund has been processedA refund for $was issued today, June 1, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 01/14/at 01:PMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA
summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request
Total Original Cost(including taxes and fees)
$
($ 128.21)
$
Hotel Cancellation Fee
$
$
$
Total Charges to Credit Card:
$
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

HelloWe called the customer to offer a cancelation because he is to cheon Friday, January 6, He happily took the cancelation I offered

*** *** *** We thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you
are contacting us for a full refund of the reservation as you believed that the property you received is not 3-star hotel, but an apartment Our record shows that you purchased this reservation using the Express DealWith Priceline, you can choose from a number of options depending on your needsYou can select a specific hotel from a list of participating properties with our Published Price hotel option or, if would rather save even more, you can choose a restricted reservation like the Express DealWith Express Deals, you select the area and star level, but the hotel's name is not revealed until after the purchaseWhen you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections The hotel chains listed in the *** Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal programKeep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property We have researched to find that this hotel does meet our expectations for the star rating selected on our website We attempted to resolve your issue with the hotelHowever, they are not allowing any refund for this reservation due to the restrictions stipulated on your contract and since they held the room for youThe *** Hotel Apartments has charged us in full We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation with *** Air Lines for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
requesting a cancelation for a full refund of your reservation as the itinerary you received will only allow you to stay for hours in *** **
The ability to change or cancel an airline ticket depends on the airline?s fare rules associated with the tickets purchased, which is this case, unfortunately, state that the tickets are non-refundable and non-changeableWhen you booked your reservation, we disclosed that your flight would depart anytime from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure, with a maximum of connection each wayWe reviewed your itinerary and confirmed that it meets the parameters you agreed to on your Contract Page
For your reference, a copy of your contract page has been sent in a separate e-mail
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

*** *** *** Thank you for taking the time to read this email I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesIn order to research and respond to your situation, please respond to this email with any additional
information you can provide to help us locate the second reservation with the charge of $in our system The priceline.com trip number, the phone number, email address, and the names that the request was made under, and any relevant dates would be extremely helpful We look forward to hear from you Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am disappointed in their reply It was not clear info as far as we are concerned Their policy stands and I can live with that but as mentioned I have just booked three return flights to ***, rooms for days for Sept and will repeat this for months in and will be more than happy to book with the competition They won the battle but lost much much more......Thank you for taking the time to hear my concerns
Sincerely,
*** ***

Please see the response below that we have sent to our customer. Thanks. Dear *** *** We are contacting you today regarding your reservation at the *** *** West booked under Trip Number *** We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesAs we understand, you have concerns regarding the star rating of the hotel and you would like to be refunded for the reservation. We provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating. We checked your reservation and verified that the hotel has an average guest rating of which is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcand our hotel ratings are actually stricter than other national rating companies. We contacted the hotel and they advised that you checked in early and stayed in the room for around hours before you checked outThe hotel did not allow a refund since the room was used for a few hours. The reservation that you purchased is truly restricted which is non cancelable and non refundableThis information was provided on your contract page prior to bookingFor future reference, we suggest that you choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchase so that you can choose a specific hotel. As a gesture of goodwill, we processed a full refund of USD for your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

I have
received the consumer’s additional commentsAs you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionOur record indicates
that the consumer’s reservation was accepted seconds after submitting the
requestAdditionally, within seconds, a confirmation email was also sent to
the email address provided.
The
reservation, as stipulated on the contract, is restrictedIt cannot be changed,
cancelled or refundedUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence I am sorry that Priceline is unable to assist the
consumer any further in this situation
Sincerely,
ND’Angelo
Executive
Offices

I understand that you are not satisfied with the resolution we have providedPrior to purchase we indicated on your contract the rules and restrictions associated with your reservation which states any cancellation received within days prior to the arrival date will incur the first night's chargeIf you fail to arrive or cancel the booking, no refund will be givenYour reservation was non-refundable at the time of booking and we have made attempts in contacting your hotel to request for exception; however, due to the restrictions associated with your reservation and the contractual agreement we have with our travel partner, we are unable to offer any other resolution. I know you expect a different answer; however, there are no other resolutions that we can offer. Sincerely,Executive Offices