Stahl Construction Company

*** *** *** Thank you for taking the time to contact us regarding your reservation with the *** *** *** *** & Conference Center for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive
Offices I understand that you requested to change the date of this reservationI see that your issue has already been resolved by Booking.comOur record shows that they were able to provide an email confirming the changes that were made to your reservation Should you require additional assistance with your hotel reservation, please feel free to reply to this email Thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

I have received the
consumer’s additional commentsAs you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionI am sorry that the consumer
is not satisfied with the location of his/her Name Your Own Price hotel accommodations
at the *** *** ***, *** ***Priceline tells
consumer that we will find a property located in the shaded area displayed on
the priceline.com website for the consumer's selected area(s)We have
confirmed that the *** *** ***, *** *** is located in
the shaded area of the mapping guidelines for the area labeled *** ***
*** NorthConsumers who prefer to stay in a particular location or
particular property have the option to visit our retail service, and choose
his/her preferred property and location from a list of competitive prices
across a wide range of hotelsI am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** *** We are contacting you today regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices Our records indicate that you did not take your outbound
flight that is why United Airlines tagged you as a “no show” which forfeited the whole value of your ticket We apologies about the email alert concerning your return flightSince we are not aware that you did not take your outbound flight, we sent out a notification reminding your return flight schedule We processed a full refund amounting to $on April 5, The refund is processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Office

I am not pleased with the resolutionI rented a car through *** via pricelineI gave my confirmation number in the *** counter and they gave me a carBut I had no idea I was charged twiceit looks like priceline already charged me then *** charged me againI need the refund for the $because I paid *** $Attached is a copy of my credit card statement

We would like to let you know that we received your Revdex.com concern in our Executive Offices. To qualify for Best Price Guarantee, the lower price must be an exact match (same airline, flight numbers, travel dates, times, airports, number of ticketed passengers, cabin and
class of service) to the itinerary booked on priceline.com, including offering of a comparable cancellation policyAdditional restrictions apply. We are sorry for any confusion this may have caused and thank you for letting us knowWe hope to have the privilege of serving your future travel needs under more pleasant circumstances. Sincerely,Executive Offices

Dear Ms***,
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your hotel reservation at the Jw *** *** *** for Trip Number ***.
Our records indicate that your
selected reservation is
non-changeable, non-cancelable and non-refundableAny sorting or filtering
options previously used will not apply to this Name Your Own Price request
Upon selecting the Name Your Own Price option, a
notification appeared advising that filters do not apply for Name Your Own
Price reservationsAdditionally, this information was also presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changesWhen you purchased your reservation, you agreed to those
termsWe are unable to change, cancel or process a refund for this
reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We apologize that you were unhappy with your hotel reservationWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, dcor,
etcWe are sorry to hear that your hotel fell short of your expectationWe appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns; however, they advised that there was no issues with your room and the pictures of the rooms posted on our website are the exact rooms you will see on the property, therefore, they are unable to offer any refund While we appreciate your feedback about the hotel, we have found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = stars *** = stars *** = stars *** = stars All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property is misrepresented on our website, we are confident that our evaluation of this property meets the expectations from a star hotel We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Executive Offices

Dear *** ***
I am writing you today regarding your hotel reservation
with the *** ** *** *** ***e under Trip Number
***
I am writing to let you know that we have received your
Revdex.com complaint in our Executive
OfficesI understand your
request for a refund as you did not intend to purchase the reservation
We have reviewed our records and determined that you
agreed to submit your requestAs stated prior to booking, the reservation
cannot be changed or cancelled once purchasedWhen we found a travel partner
willing to accept the rate, we immediately charged your card to secure your
reservationOur records indicate that you saved USD or 40.51% off of our
hotel partner's regular rate at the time of booking
Our travel partner accepted the rate on the condition
that your reservation would not be changed or cancelledI am sorry if you did
not intend to make this purchase; however, we are truly unable to make any
exceptions to the non-refundable policy of your reservation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Nico T***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that providing the refund is issued, this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** Hotel and *** *** for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe
understand you do not feel your hotel
is rated properly
We reviewed your reservation and verified that the hotel
has an average guest rating of 8/which is based on actual reviews from
customers who have booked on our site and stayed at the hotelWe assess each
property on many different criteria, including cleanliness, guest satisfaction,
decor, etcWe provide hotel chain examples for illustration of what you may
expect when choosing a star levelWe do indicate that the brands shown are
only examples and may not be a part of our programEvery hotel is different
and not all hotels within a certain chain have the same star level ratingWe
sent a separate email that contains a coupon to be used on a future
priceline.com Hotel Express DealThe coupon will provide a discount of 5% on
your next reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Revdex.com, Inc
The
consumer is requesting to change the reservation due to the property’s smoking
policy
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected non-refundable, non-changeable
reservation
Sincerely,
** ***
priceline.com
This
checkout page for trip number was submitted on 2015-03-08:39:
Riu Ocho Rios - All Inclusive
Guest Rating: /
Ocho Rios, Jamaica
Distances are calculated in a straight line from point to
pointmiles from Sangster Intl Airport (MBJ)
Check-In: Sun, May 17,
Check-Out: Sun, May 24,
Nights: Nights
Rooms: Room
Persons: Adults
Room 1: William karlavige
Room Type: Double - Standard
Flight
Details
Departing Flight Information -
Sunday, May 17,
Operated by
US Airways
Flight
3hr 54m, mi
Departs:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PA
10:AM
Arrives:
Sangster Intl Airport (Sangster Intl AirportMBJ)
Montego Bay, Jamaica
12:PM
Stops
Airbus A
Economy/Coach
Returning Flight Information -
Sunday, May 24,
Operated by
US Airways
Flight
3hr 43m, mi
Departs:
Sangster Intl Airport (Sangster Intl AirportMBJ)
Montego Bay, Jamaica
11:AM
Arrives:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PA
4:PM
Stops
Airbus A
Economy/Coach
Passenger and Ticket Information
Passenger 1:
William karlavige
Passenger 2:
Marie Karlavige
Ticket Type:
Electronic Tickets will be
issued for this flight
Summary
of Charges
Room 1:
William karlavige
Nights:
Trip Protection:
$
Total Price for people
prices are in US dollars
$($1431.70/pp)
Important Information
Your hotel reservation is
guaranteed for arrival on the confirmed chedate
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Seat requests and meal
preferences cannot be guaranteedFares are not guaranteed until
purchased
You will be issued electronic
tickets for this tripRemember to bring a valid government issued photo
ID with you to check-inIf you are traveling outside the US you'll
almost always need a passport
If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservationNo refunds will be granted for the unused portion of
your trip
This vacation package is subject
to the cancel/change
policy as defined by our travel partners
The following amenities are
included in your all-inclusive package:
More info
On trips to this destination
planes may undergo disinsectionPlease refer to http://pcln.com/dot for more details
Initial Here:
I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy and the Trip Protection Description of Coverage

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** Shore for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you
have issues with this hotel reservation Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the difference provided that the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyTo initiate your claim, you should call us within hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservationAdditional restrictions apply Our records show that you booked the reservation via K*** *** completed this booking by sending your information to PricelineSince the reservation was not booked directly with priceline.com, we are not able to refund the difference if you find a lower rate for the same exact itinerary on another website We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your airline reservation for Vacation Package Request Number 2***
I am writing to let you know that we received your RevDex.com concern in our Executive OfficesI am sorry to learn
that you
had to pay an additional baggage fee for your return flightSince your tickets
were purchased prior to the discontinuation of the airlines'
agreement, *** Airline should have applied the old
rule to your reservationWe have reached out to *** Airlines regarding
your issueWe just confirmed that they have refunded your Visa card for the
additional baggage fee you incurred for this travel amounting to $
I apologize for any inconvenience and thank for allowing
us to assist you with this issue
Sincerely,
Berna A***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation
with *** Air Lines for Trip Number ***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe
understand
that you are
contacting us regarding the status of your refund for the
tickets of
*** *** *** ***
We have reviewed your issue with our Accounting
DepartmentWe apologize for any
delay in processing your refundOur Accounting
Department has
charged your card $and refunded $The
charge hit your
card first before the refundThis is now correctedThe
net refund from
the transactions posted on your account will result in
the advised
refund of $(Refund $- $Charge)
We apologize for any inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
*** ***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the StLouis City Center Hotel for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
contacting us regarding the status of your refund for this cancelled reservationNormally, the reservation you purchased, as stipulated on your contract, cannot be changed, cancelled or refundedHowever, we are glad to see that our hotel partner has allowed an exception to the no-cancel policy and authorized our Customer Service Department to process a full refund for youWe confirmed with our Accounting Department that your refund was processed and completed on August 10, Our system can only process a refund back to the card or account used in booking your reservationThe reservation was made using a Google Wallet account and a total refund amounting to USD was processed back to the used Google Wallet accountIf you do not see the refund posted back, it would be best that you get in touch with your bank that provided the card for your Google Wallet accountWe apologize for any inconvenience and hope you find this information helpfulSincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** *** Airport-Alcoa for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize that you
were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concerns Since we are unable to refund your hotel reservation, we would like to offer you a 15% coupon that you can use on a future Hotel Express Deal purchaseThe coupon expires on June 1, 2018, 11:PMThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Your Coupon Code: *** We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Mr***,
We are contacting you today regarding your reservation at The *** *** *** Inn for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of the differenceWe apologize since the hotel was unable to accommodate your original reservationAs a gesture of goodwill, a refund request for $was submitted today, November 17, The refund amount amount is equivalent to 20% of the total cost of your reservation
The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request
We apologize for the inconvenience and hope you found this information helpful
Sincerely,
Zadhy S***
Executive Offices

We have contacted the hotel to share your concern; however, they were unable to offer any refund of the unused portion of your reservation since they have found no record of your complaint during your stayWhile we appreciate your feedback about the star rating of the hotel, we have found that this
hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = stars *** = stars *** = stars *** = stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We care about your experience and the accommodations the hotel providedIt is unfortunate the hotel was unable to meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the areas you selectedYour hotel does have a star rating All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets the expectations from a star hotel Since we do value your business, we have made an exception and processed a refund of five nights of your reservation for the amount of USDIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you once again, *** ***, for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because:
I would like to bring following points in response.1) I did not see any text during purchase process that the reservation will be cancelled in case of any disputePriceline would have left the reservation as it is and I would have utilized the room reservation. 2) I have seen several responses from priceline that the purchase is non refundable but not seen acknowledging the fact that ultimately the cancellation is the root cause of the problem which was done without informing the customerAfter cancellation also customer was not informed about it and I realized it while trying to check in at the hotelHow this kind of service be called as?3) If the contractual obligations between priceline and *** *** *** are not customer friendly, then in my case customer is paying the price for zero service recievedWhy should I pay that price?If it is done by the system or by a person, I see the Priceline's practice to cancel the reservation in case of any dispute as a way to "punish" the customers who raises the dispute even in genuine cases. II have been loyal and happy customer until above purchaseUnfortunately this issue badly impacted my loyalty towards priceline that I would not buying anything from your company until this gets resolved.-*** ***
Sincerely,
*** ***

Dear MrBarry,Thank you for taking the time to contact us regarding your reservation at the *** *** By *** ***/near Hamilton Place for Trip Number ***
Your refund has been processedBelow is the breakdown of your refund:Remaining Hotel Cost: $(Cost after
refund of $processed on July 6, 2016)Travel Insurance: $30.00Total Refund: $305.94The refund will be processed through our system within one business dayYour bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days.I apologize for any inconvenience and thank you for giving me the opportunity to assist you. Sincerely, Berna A***Executive Offices