Stahl Construction Company

Thank you for choosing Booking.com We are writing to you regarding your reservation ***at *** *** Hotel and Casino, your complaint received through the Revdex.com and the overcharges incurred We had been informed that you had been charged an additional fee
of USD Booking.com had been in contact with the hotel regarding this matter and they had informed us that they have only charged you for the reservation in the amount of USD The hotel informed me that there may have been a security deposit of USD per day but that this amount had been refunded to youIf you have, however, been charged a different amount then we ask that you please provide a proof of charge showing the hotel has overcharged you so that we may help you with those overcharges Regarding the security deposit, I would like to clarify that this security deposit is mentioned on the Priceline.com website, the Booking.com website, and on your original Priceline confirmation email with the following text: "An incidental deposit of USD per day is charged upon check-in." I hope to hear from you soon. Kind regards, *** ***

Please see the response below that we have sent to our customer. Thanks *** *** *** Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We apologize for the inconvenienceWe understand you are requesting for a refund of the difference between your original ticket cost and the new ticket you had to purchase because the airline cannot locate your mother's airline ticketWe reviewed your information and confirmed your reservation was canceled for a refund in the amount of USD on May 27, Our records indicate that the cancellation was processed with a cancel fee of USDIn addition, the processing fee per ticket was refunded in the amount of USD on June 17, The refund was processed in two separate transaction that would amount to USDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Furthermore, a refund request for a total of USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis amount includes a refund of the difference plus USD as a compensation for the inconvenienceThis process can take up to daysI will try to expedite this process for youOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account. We apologize for any inconvenience and thank you for your patience while resolving this issue. Sincerely, *** ***Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you
have issues with this airline
reservation
Our records indicate that your issue has already been
resolved by one of our representativesThe rate you purchased is
non-changeable, non-cancelable and non-refundableNo option to select the
specific flight is provided for this type of reservationThe specific flight
time will only be revealed after bookingThe flight that you will depart
between 6am-10pmIf we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you provided
This information was presented to you prior to purchase when you were asked to
review your reservation, including the terms associated with cancellations or
changesWhen you purchased your reservation, you agreed to those terms
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of
your reservation.
Please note that as a one-time exception, MrEthan Kim's
ticket was canceled and a refund of $354.77, which is net of the cancellation
and processing fees, was issued on March 31,
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn H***
Executive Offices

Attached hereto is a copy of the consumer’s contract page indicating
that the consumer selected a hotel reservation with the following amenities:
"width:355.0pt>
Guaranteed Amenities:
Indoor or Outdoor Pool, Fitness Center, Free Internet
Free Breakfast and free parking are not listed or offered for the
selected reservation
Sincerely,
ND’***
Executive Offices
This checkout page for trip number
*** was submitted on 2016-03-11:22:
Please
Review Your Request
Star Upscale Hotel, Williams
Area
Which hotel will I get?
CheDate:
Saturday, May 7,
Check-Out Date:
Monday, May 9,
Region
*** *** * *** **
City Area:
Williams
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Room 2:
*** ***
Room 3:
*** ***
Number of Rooms:
Guaranteed
Amenities:
Indoor or Outdoor
Pool, Fitness Center, Free Internet
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
*Prices are in US dollars
SHAPE \* MERGEFORMAT
We
Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more
View Details >>
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events
24/
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services
Yes!
I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions
No,
thanksI prefer to travel without Trip Protection
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on
the confirmed chedate onlyIf you do not cheon the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requestedPlease note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requestedThe hotel that is selected may or may
not be one that you have seen during a hotel search on pricelineAny sorting
or filtering options previously used will not apply to this Name Your Own
Price requestPriceline will immediately charge your credit card the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card
at check-inThe credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkoutThese charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage

We contacted the customer directly and offered a one time exception and Mr*** opted to cancel the reservation.Reservation was refunded in full. Regards,Executive Office

We are contacting you today regarding your attempt to book an airline reservation on our website for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize that your attempt to book an airline
ticket with us was rejected and the pending amount stays in your accountAs part of the request process, we authorize the card through our system before booking with the airline to determine if the bank will accept the chargeBecause the request was not accepted, there was no chargeDepending on the bank, authorizations are removed within - business days If you still show the pending amount after business days, please call our Travel Services line at *** during business hours so we can have a conference call with your bank Thank you, *** , for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Warm Regards, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
1) The cancellation policy quoted by Priceline was not apparent when I made the reservationIn fact the reservation confirmation states "Flexible Cancellation". 2) The statement that "Priceline doesn't charge you a change or cancellation fee" is deceptiveThe *** *** Hartford cancellation policy is:Cancellation Policy: Cancel before 4PM hotel time on to avoid a charge.Therefore it appears Priceline is pocketing the first night charge.The hotel has "Best Value" rate that cannot be cancelled Obviously that is not the rate I purchased as there is no 3-day leeway referred to by Priceline.These discrepancies demonstrate poor business practices and I would caution anyone against using their services
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the reservation clearly states the room I reserved and should have received accommodates guestWhere as the room I received and the documentation provided only accomodates guest max.
Sincerely,
*** ***

Dear *** ***Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number ***.We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We understand that you were unaware of your
confirmed reservationRequests are typically processed within seconds; however, sometimes there are delays due to reservation system outages or other reasons outside our controlIf we dont have an answer within seconds we state we are still working on your request and that you should have an answer within minutesWe reviewed your booking and verified that you selected a restricted rateWhen you submitted your request, we immediately locked in our rate to secure your reservationWe apologize; however, your reservation is restrictedIt cannot be changed, cancelled or refunded.We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Frich A***Executive Offices

I am writing you today regarding your hotel reservation at the *** *** *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand that you are concerned about your upcoming
hotel accommodationsWe evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We care about your experience and the accommodations the hotel will provideWhile placing your request, you agreed to accept any star or higher star hotel within the area you selectedYour hotel does have a star star ratingOur competitors also rate this hotel as follows: *
*** * * ***
*** * * ***
*** * * ***
*** * * *** All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectations During the booking process, we also stated that the reservation holder is required to present a valid photo ID and credit card at chefor incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and depositsWhen you agreed to submit the request, it indicated to us that you accepted this conditionUnder circumstances, we are unable to cover or waive your parking feesHowever, we are considering to make a one-time exception to reimburse your $per night parking fee ($total) as goodwill gestureOnce you have completed your stay, you may respond to this email and attach a copy of your hotel receipt showing the parking fee so we can process the reimbursement Thanks for choosing us for your travel needsI hope you enjoy your trip! Please feel free to respond to this email if you have any questions Sincerely, *** *** Executive Offices

We are contacting you today regarding your reservation at the *** *** *** * *** * *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand,
the hotel canceled your reservation and you would like to be refunded in full We contacted the hotel and verified that you were unable to use the reservationYour reservation is truly restricted which is non-refundableThis information was provided on your contact page prior to booking As a gesture of goodwill, we have refunded the remaining amount of USD for your reservationA full refund of USD will be processed back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

ear *** ***
We are contacting you today regarding your vacation package
reservation booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were relocated to
another hotel and you would like to be refunded for the
reservationWe apologize for any inconvenience this may have caused
We checked our records and verified that you were
relocated to the *** *** *** - All Inclusive because the original
hotel was unable to accommodate you for your reservationAs an apology for the
inconvenience, we processed a refund in the amount of USD for your
reservationWe processed a one night refund for each room for a total of
nightsYour refund will be processed by our system within one business day and
your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few daysWe apologize; however, we will be unable to
refund your reservation in full
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because: I am no longer receiving junk mail from Priceline since the assistance of Revdex.com and hope to continue, not receiving junk mail, after Revdex.com closes this complaint and force me to re-contact Revdex.com for additional assistance. Revdex.com should ask itself a question: If I was to receive unwanted junk mail from any business, shouldn't I be able to unsubscribe from that businesses's advertisement page, without seeking additional remedy?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I can understand Priceline's response if I had waited to cancel but I responded immediately thus not causing any lost opportunity to sell the rooms I had reserved.This policy does not allow for someone to make a mistake without a $penaltyI believe the penalty is excessive and should be refunded
Sincerely,
*** ***

Dear MsDavis,
Thank you for contacting us regarding your Vacation
Package purchased under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
departure time you received on your itineraryWe reviewed the contract page
that you were provided with prior to purchase and confirmed it showed you were
departing at 10:25PM with an arrival at 12:AM on Saturday, Apr We
confirmed when you spoke with our Airline Travel Service Department, they
advised that you can make changes to your flight itinerary with a $airline
penalty fee, $service fee and any difference in fareThey also noted that
you can possibly change your ticket on the day of departure for $(based on
seat availability), standby at the airlines discretion, or the ticket can be
refunded with a $cancellation fee, full refund on hotel portion and
cancellation of rental car minus a $feeWe are sorry for any inconvenience
it may cause; however, we are unable to waive any of the fees as
requested. If you are interested in
exchanging your reservation, don't forget to call before your current scheduled
departure, because no changes or cancellations will be allowed after this time
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices
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Please see the response we sent to the customer. BelowThanks. Dear Ms***, Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***. We are writing to let you know that we received your Revdex.com concern in our
Executive Offices. We understand that you are requesting to change your booking due to medical issuesWe see that our Travel Services team contacted you and offered to exchange your tickets for a feeWe would like to inform you that you have before December 9, to call us back if you decide to make the exchangeYou may contact our Travel Services department at: ###-###-####. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, Frich A***Executive Offices

Hi. Please see the response below that I sent to our customer. Dear M** *** Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** We are writing to let you now we received your Revdex.com concern
in our Executive Offices. Below are the summary of charges regarding your Vacation Package reservationYour reservation has been paid in full, and no additional payment is required from our company. Airline's Name: A*** *** *** *** *** *** *** ***
*** *** *** *** *** * ***
*** *** *** *** *** ***
*** *** *** *** *** ***6Total Cost of Airline Component: USDTotal Cost of Hotel Component: USDTotal Cost of Rental Car Component: USDTotal Amount Charged to Card: USD Date of Charge(s): October 15, 2016Credit Card Type: ***Last four digits of credit card charged: 3945 Furthermore, our records indicate the airline and rental car component of your vacation package reservation was canceled for a full refundA total refund of USD was issued on October 15, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. We hope you find this information helpful. Sincerely, *** ***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:Unfortunately, a refund was not filed until I called in to Priceline.com to ask a question about my ticket, and only THEN did I find out that the ticket was cancelled. This means, I could have showed up to the airport in ***, ready to go for my trip, with things booked on the ground in ***, and NOT be able to check in at the ticket counter, and you would have STILL HAD MY MONEY.I think that this is poor business practice and incredibly unethicalIf a ticket is cancelled, it should be refunded IMMEDIATELY, no questions askedWhy did I need to CALL YOU to figure out a) that my ticket was cancelled and b) to REQUEST a refundAre you kidding me? I'm requesting the following from you:1) Compensation for this unethical behavior.2) a ticket to *** for no more than what I paid: 323.76Please let me know how we can begin this process, if not, I intend to file in small claims court. Thank you for your help with this
Sincerely,
*** ***