Stahl Construction Company

From: Adam Ash [mailto:***] Sent: Monday, November 21, 3:PM To: c*** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** Hello, Please close complaint Refund has posted Thank

Hello. Please see the response below that we have sent to our customer. Thank you. *** *** Thank you for taking the time to contact us regarding your hotel reservation at the One ** *** *** * *** *** ** *** ***l for Trip Number *** I am
writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that you requested a Star Deluxe-Plus Hotel in the following areas where it was guaranteed that you will receive a hotel with an average guest rating of 7/or higher *** *** * *** *** *** *** * ** *** *** * *** ***
*** *** *** * *** ***
*** *** *** This request was not confirmedWhen you submitted another hotel request, it was for a Star Deluxe Hotel and another area was also added, the Upper East SideBecause of this, we did not guarantee that you will receive a hotel with at least 7/or higher guest ratingThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, despite of the restrictions on this reservation, as a one-time exception, a refund request of $was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time. Sincerely, *** ***
*** ***
*

It was verified that on 5/12/there was a name change and the ticket was reissued. The customer was emailed on 5/

Dear Ms***,Thank you for taking the
time to contact us regarding your hotel reservation with the Best Western Plus
Edison Inn under Trip Number ***66.We are writing you today
because a senior agent forwarded your issue in our Executive Offices for
review.We understand
your request for a refund since the hotel was
unable to accommodate you for early check inWe have contacted the hotel, and
they verified that your reservation was not usedHowever, they advised they
would have accommodated you had you tried to check in at their check in
timeWe apologize, however, requests for early check in are truly up to the
discretion of the hotelWe have requested for a refund on your behalf; however,
the hotel advised they are unable to make an exception to the policyWe
are sorry we did not provide you the answers you were looking for and we thank
you for your timeSincerely,Nico T***Executive
Offices

Dear Mr***,
Thank you for contacting us regarding your reservation at the *** *** *** *** and *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you
are requesting a credit back to your account for a coupon used while booking the reservation
We reviewed your reservation details and confirmed your reservation qualified for the $off the total amountWe are sorry that that discount was not applied to your booking when submitting the requestWe completed a refund request in the amount of $to be issued back to your credit cardPlease allow 7-days for the amount to appear back to your account
Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because:Hello, I do not accept the response made by the business to resolve this complaint. I am being told that Priceline is unwilling to make changes to reservation in order to honor room type. I am asking
Priceline to help me communicate with these other parties involved in this transaction to reach desired resolution as each company is pointing the finger at the other and leaving me stuck in the middle with this unresolved issue. I have proof that I reserved a Bedroom suite at the *** *** for October 17, 2015. However, I have confirmed *** *** received incorrect room type from Priceline. Kindly assist in resolving matter timely as reservation is fast approaching Thanks,*** ***

Complaint: ***
I am rejecting this response because: I do not belive $is acceptable, considering I was stuck there for hrs and missed my meetingAlso I have receipts for over $for a rental car that I had to purchase If I knew my triped would of added up to this amountI would not have used you at all!!! I am in the middle of taking legal action with this case.
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline does not guarantee or imply that the Name Your Own Price property will be a hotel viewed in a previous hotel search on priceline.comPriceline tells consumers that the hotel that is selected may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed
Consumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotelI am sorry that priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** * *** *** *** *** *** *** *** We further reviewed your booking and we apologize; however, we are unable to refundThe dates you selected should reflect on the contract page that is shown to you prior bookingWe see that the date you chose is March 12, We also negotiated a special rate with our hotel partner that is normally not available to the general publicWe receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitivelyYour reservation is restrictedIt cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:I have attached the previous addition from your website containing what a "VALID PASSPORT" is and your recently updated version of what a "VALID PASSPORT" is, if you notice the time stamp at the bottom of the page on scan was a month ago and it contained no information which could have helped prevent this issue however your recent update does contain pertinent information that would have prevented thisI find it interesting this sudden change to your website after I brought this issue to your attentionCoincidence? I think not, from my perspective it appears you recognized the error and then made the necessary changes to put your business in the rightIts a good thing I printed the previous version before you changed it isn't it? I also have included the *** *** for you to take a look at so you can see what a proper warning should look like, maybe you could change your website AGAIN to look like that and that way you could avoid any confusion whatsoeverImportant reminders at the bottom of the page give clear and necessary information to prevent the issue I experienced with you company which cost me 1,and then I had to repurchase new tickets at a pieceUltimately your lack of important information cost me and a cousin of mine *** *** had to pay an additional costing our trip a grand total of additional due to your errorI can promise you if this issue is not resolved here future requests will not include a request of 1,
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices After further review and as an exception to the policy, our management agreed to refund your ticket minus the imposed re-booking fee of Turkish AirlinesWe also thank you for your
cooperation in sending all our requested documents A refund request for $1,was submitted today, May 23, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request Ticket amount purchase to us: $1,Rebooking fee of *** Airlines: $Total Submitted Refund: $1, We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We further reviewed your reservation to make sure that we did not overlook anythingPrior booking, the details of your booking was shown to you and we verified that you selected *** *** *** *** for both your piand drop off locationWe truly wish we could assist you further; however, your booking is restrictedIt cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices

We are contacting you today regarding your airline reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have reviewed your reservation and we regret to inform you that we are unable to
book your parents and nephew on the same flight for $due to changing flights availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availabilityFare changes even in a split secondSince it is available to the general public, anyone can grab the lowest fare present and our website will update to show the next available fare Thank you for giving us an opportunity to assist you Warm Regards, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: *** *** ** *** ** ** **cSent: Saturday, July 02, 2:PMTo: Revdex.com ; [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***TO whom it may concern:This email sent on 6-22---- That being said, This matter has NOT been resolved and I would like some resolution to the matterYour system does not have a REPLY button to post my replies, so I am left to answer you via emailPlease reopen the matter with Priceline.com as they are only offering $38.50 refund , which is nowhere close to $for nite that was NOT spent in the hotel.have a great dayBest, Alex M***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. The trip number Priceline requested is:***The hotel was reserved under the e-mail: ***.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: there is a huge misrepresentation of what was advertised vs what was providedIt was clearly a bait and switchIt was advertised as a star property comparing it to the likes of a *** but with the photos sent in my previous response that isn’t even worthy of a star. While I do appreciate the coupon to continue to give you my business I do not appreciate being brushed asideThere are some serious health code violations happening at this property that need to be addressed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and I will file a complaint with ***
Sincerely,
*** ***

Dear ***,
When you submitted your request you
made an agreement with priceline to purchase the reservation
Priceline committed payment to the travel supplier based on that agreement
You agreed that the reservation is non-cancelable
and non-refundable.
However, you then chose to dispute your purchase with
your credit card issuing bank with the intent not to pay for your authorized
purchase
Your credit card company withdrew the
funds from priceline outside the terms of this agreement
Attached hereto is a copy of your
initialed contract page agreeing to the non-refundable terms and conditions of
the purchase
Sincerely,
* ***
Priceline.com
This contract for
request number *** was originally initialled on Mon Jan 19:06:
EST
Your Trip Summary
We Recommend Trip Protection
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100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
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$Baggage and Personal Effects reimburses for lost personal
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$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation
$1,Medical
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24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
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Airfare Details
Depart:
Thu, February 12,
Return:
Sun, February 15,
Departing Airport:
*** *** *** *** ***
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Arrival Airport:
*** *** *** ***
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Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next
day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** Dwight Smith Bey
Maria Barnez Sanchez
Aircraft:
Jet aircraft
We Recommend Trip Protection
Life is
uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the
nearest medical facility and/or to your home in the event a serious medical
situation requires an evacuation
$1,Medical
Expense Coverage
$10,Travel
Accident Protection
24/Hour Live
Travel Assistance A real person available to assist you any time of the day
with last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection
for $per person.View terms & conditions
No, thanksI prefer to decline Trip
Protection
Summary of Charges
Airline Ticket
Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly
on the flights assigned to youUpgrades and standbys are not available
If you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
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Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
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If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
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