Stahl Construction Company

*** *** ***
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
OfficesAs we understand, you
are requesting a full refund for the reservation as the hotel did not have an
adequate business center
After review of this concern we do show that on July 18,
we were contacted to advise that the hotel was offering the requested
refundWe verified with Scott at the hotel that they were willing to provide a
full refund and have process this in our systemA refund in the amount of
$is being processed back to the credit card used to make the requestYou
should be able to see this refund back into your account within the next 5-
business days depending on your banks processing times
We apologize for any inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because I haven't yet checked my credit card to see that the charges have been removed. Also, although I have been communicating with Priceline, and have been told that I would not be charged for a "no show" at the *** *** *** ***, I didn't actually see an email fromthe Revdex.com stating that. I have attached the innkeepers statement about when she had the office open, and the photo of the record of the time of my phone call to the hotel on my phone. I have also attached the original reservation email. Although Priceline and the innkeeper state that the check in hours are from 1:to pm, I don't see that information on my hotel reservation.Also, I havent' yet filed a complaint with the Revdex.com regardig the hotel itself, and I would like a complaint on record with the above information directly associated with the Inn there as well for other consumers to reference when making travel plans
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** *** * *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this rental car
reservation
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableYou can pick up the rental
car at the airportThe rental partner may provide a shuttle to their rental
counterWe suggest contacting the rental car company directly at
+*** for detailed informationWe are unable to
cancel or
change this reservationHowever, a refund of the price
difference of
$was issued today, March 31, We will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn H***
Executive Offices

Roman">Our record indicates that the *** *** New Orleans for Trip Number *** was cancelled and a refund in the amount of $was issued back to the same
form of payment

Dear ***,This e-mail is in regards to your rental car reservation with *** Corporation made under the trip number ***.Upon review of your inquiry Priceline conatacted *** on your behalf and we have been advised that you were provided with the correct vehicle size as reserved, the vehicle provided was a midsize vehicleAlso, the LDW was on the *** rental record which you signed and authorized, and no refund is due
If you have any further questions, we suggest you contact *** directly at ###-###-####.Sincerely,Abid Ali D.Customer Service Specialist

The cruise company has advised that they contacted the customer and are refunding the $fees

Roman">Our records indicate that a refund for $was issued on June 1,

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you are not happy with the hotel you receivedAs I understand, you felt the star rating assigned to your hotel was not accurate and you are seeking a full
refund Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you got meet Priceline's strict quality standards In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline ScorecardYou can review the Overall Rating as well as real *** reviews for this hotel on our website We apologize that we are unable to offer the refund you are requestingWe are able to get a good price on this type of booking but in turn your reservation does have restrictions and those restrictions are upheld by the hotel alsoIn the future, you may consider purchasing one of our less restricted reservations as they provide more options for changes We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because: I feel like my voice was not heard Offering me 15% off my next purchase is unacceptable I feel like that is an insult I want my money back from Priceline I feel like they did not even listen to my concerns I have seen many negative comments about priceline customer service and I want the issue resolved
Sincerely,
Theresa S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the funds are refunded to my original form of payment as promisedThanks to you and Priceline for all of your efforts in this matter
Sincerely,
*** ** ***

From: *** *** ***] Sent: Sunday, August 27, 10:PM To: B*** *** *** ***> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** ***
* Hi Sir or Madam, I have
received the resolution (refund) from Priceline yesterday regarding my complaint *** I appreciate greatly for your prompt help

Dear Mr***,Thank you for contacting us regarding your reservation
at the *** *** *** booked under Trip Number ***.We
thank you for your patience while we research this booking for youWe have been
in contact with the hotel and are currently making attempts to resolve this
issue for youWe hope to be in contact with you in to business days with a
resolutionThank you for emailingI appreciate your patience while we
continue to work to resolve your issue.Sincerely,*** ***Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** Page for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesI am sorry to
learn
that you are not happy with the hotel you receivedAs I understand, you felt
the star rating assigned to your hotel was not accurate
The hotel chains listed in the Star Level descriptions
are for example only and do not necessarily reflect hotels that participate in
the Priceline's Express Deal programKeep in mind that not all properties
under a single chain will hold the same star level ratingWhile we may offer
the name of a hotel chain as an example for a specific star rating, individual
properties within that chain may actually have a higher or lower star rating
based on the actual quality of that property
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
***
*** *** *** ***
*** *** *** *** ** *
***
*** *** *** ***
*** *** *** *** ** *
***
*** *** *** ***
*** *** *** *** ** *
*
***
*** *** *** ***
*** *** * *** ** *
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet Priceline's strict quality standards
Under circumstances, your Express Deal reservation
is restricted and it is not supposed to be changed or cancelledI have reached
out to our hotel partner and they are currently allowing a one-time exception
They are allowing us to cancel the reservation with no
penalty as long as we cancel it as soon as possible, at least days before
your chedate. After that time we
will be unable to offer a cancellation even with a feeFor your reference,
your scheduled chedate is Saturday, April 16,
If you wish to proceed with the above option, please
reply to this email with your decision
I apologize for the inconvenience and look forward to
hearing from you soon
Sincerely,
Berna A***
Executive Offices

HiPlease see the email below that we have sent to our customer. Thank you.Dear Ms*** Thank you for taking the time to contact us regarding your reservation at the *** *** *** Inn Bronx for Trip Number *** We are writing to let you know that we received
your Revdex.com concern in our Executive Offices. We understand that you are requesting a refund of your reservationWe verified that you have disputed your transaction with your bankOur system would automatically cancel the reservation once the dispute was initiatedWe verified with your bank that your case will close on February 22, At this time, we are unable to process a refundWe suggest that you contact your bank to be advised of the outcomeAfter the dispute process, we will continue to review your concern and will provide you a resolution. We apologize for the inconvenience and we appreciate your patience while we continue to work to resolve your issue. Sincerely, *** ***Executive Offices

Dear Ms***,
We are contacting you today regarding your airline
tickets booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to
have business class tickets for your reservation
We have reviewed this concern and verified that your
reservation was booked and paid for coach class ticketsThis information was
provided on the contract page that you reviewed and initialed prior to booking
We apologize; however, we will be unable to change your
reservation to business class tickets
For your reference, we sent a copy of your contract page
on a separate email
We apologize for any inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
were unable to pick up your rental car reservation since your flight was
cancelled due to weather concernsWe verified with our rental car partner that
the reservation was not used
We have processed a refund of your reservation, minus a
cancel fee equivalent to rental day amounting to $Your refund has been
processedA refund for $was processed today, July 8, The refund
will be processed through our system within one business dayIt is your bank
that will post the refund to your accountBank processing time varies, so
please check with them if you do not see the refund in your account
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** ***l Hotel for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you intended to book a Name
Your Own Price; however, got an Express Deal insteadI also understand that you requested to cancel this reservation because you felt that the star rating assigned to this property was not accurateWhen evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than othersWe found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * * ***
*** * * ***
*** * * ***
*** * * *** We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star ratingWe apologize; however, we are truly unable to make any exceptions for youWhen we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelledI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, *** ***
*** ***

I am writing you today regarding your hotel reservation at the *** *** & Suites Airport West Salt Lake City under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand you were unable to
use the reservation and you are requesting for a refund. The refund for $will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, *** *** Executive Offices

I will contact the below per your response.*** ***CS Operations Manager ***.com Customer Service Center (USA) Inc.*** *** *** *** *** *** ** ***
e-mail: ***U.SDirect +* *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Actually, I didn't opt to cancelThe employee clearly stated to me that the reservation had already been cancelled I asked him to clarify that specifically and was not given the option to cancel When I attempted to reach someone at Priceline after this initial phone call, I was unable to reach anyone on the phone since I didn't have a valid reservationWhen I reached out through the email form on your website asking for a phone call back, I received a reply that just told me to make another reservation.Upon receiving the original booking confirmation at the ***, I then cancelled another arrangement (that cost me financially), and this was no longer available to book againAs a result, I am struggling to find reasonably priced accommodations in order to attend a wedding that nightLocation is important to me since I will have to head back on occasion to feed and check up on my month old daughterFor these reasons, my initial request through Revdex.com was to have a comparable room at a hotel in the vicinity (*** ***) for the same rate that I had locked into initially.
Sincerely,
*** ***