Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have reviewed this reservation and unfortunately, we're unable to confirm the reservation due to changing availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which
impact true reservation availabilityWe highly suggest that you try the request again with a new flight option if you wishes to confirm a reservation We checked our website today for flight from *** *** to *** *** ** on Dec 22, 2017; it is no longer availableWe also checked *** ***lines website and the flight you originally picked is no longer thereWe apologize for any inconvenience Thank you, *** ***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, Executive Offices

The customer was contacted and the exchange was completed via phoneThe change fee and service fee were both waived. Sincerely,*** ***Executive Offices

Thank you for contacting us regarding your reservation at the *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund because you're
unaware of the confirmed reservation I further investigated on your reservation and made a decision to offer you a one-time exceptionThe refund has been processed for the amount of USDThe refund will be processed by our system to the original form of payment within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days Thank you for taking the time to inform us of your concerns Sincerely, *** *** Executive Offices

Dear Ms***,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the status
of your refundWe apologize for any inconvenience
this has causedA refund for $was issued today, June 30, to the
card that was used to purchase the reservationFor security purposes, we must
process the refund back to the original form of paymentThe bank will
recognize that a credit was placed into your old account and will either
transfer it to a new account or they will contact you to advise that they have
a creditWe suggest that you contact your bank with any questions regarding
the credit
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: Priceline.com falsely advertised and mislead me into booking a hotel that I did not agree to
Sincerely,
*** ***

iPlease see our response to the customer below *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** *or Trip Number *** I am writing to let you know that we received your Revdex.com
concern in our Executive Offices. I understand that you requested to cancel this reservation due to duplicate bookingI reviewed your records in our system and it shows that these hotel reservation were booked on different datesAs per our record, the Omni Charlotte Hotel (29735698351) was booked on January 30, while the Charlotte Marriott Southpark (25113450393) was booked on February 3, Please know that for both reservation, confirmation email was sent out to the email address that was enteredAlso, prior receiving the Charlotte Marriott Southpark reservation, we did inform you that you already have an existing reservation by rejecting your subsequent request with the reason code: Double BookingAnd since you still re-submitted your request, we treat it as an intent to use all confirmed reservation. Although the property confirmed that the reservation was not used, no refund was approvedWe are truly unable to make any exceptions for youWhen we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur system calculates that you saved USD or 51.96% off of the hotel's lowest published rate available at the time of bookingOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelled. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Christine MaquillaExecutive Offices

Complaint: ***
I am rejecting this response because:I have contacted them(***) through email and confirmed it through phone to cancel the ticket It was assured me ticket was being canceled and my refund will be given from Priceline.com b/c I booked it through third party Only when I came to back to United States, I came to know that *** did not made the change and collect the money without providing the serviceNot only they cheated me, but they also cheated Priceline.com to collect the money.Here is the information you asked for- Doctor/Hospital's Name: *** *** *** *** *** ***- Doctor/Hospital's Phone Number: +** *** *** ***- Name of the Patient: *** ***- Relationship to the Patient: ***- Nature of Illness: *** ***- Date of Visit/Treatment: Jan 24th onwards
Sincerely,
*** ***

We reached out to the customer directlyThe customer was refunded the difference of a new booking with the correct room type.Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because: accepting this response would lead those who viewed this complaint to believe that priceline.com actually remedied the complaint, they did not, the hotel that I was booked with remedied the problem by allowing me to cancelAs soon as I contacted priceline to indicate that the hotel would cancel the process was quick and painless, however I want to stress that priceline was of absolutely no help in fixing the problem, nor did they address the issue of booking me in a hotel that cost less than my bid, refunding the difference was never an acceptable solutionPriceline should keep current on reviews and be receptive to the safety concerns of their guests.
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your *** *** *** reservation for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe
understand you advised you reserved a full size car; however, your reservation was confirmed for a specialty vehicleWe also understand you are requesting for a refund of the upgrade fee charged by *** *** *** because you rented a full size carWe reviewed your information and verified you selected and booked a Specialty VehicleThis information was presented prior to purchasePlease note that a Specialty Vehicle is *** *** *** wild cardWhen you arrive at pick up, *** *** *** will provide you with a compact car or a larger vehicle at a rate that is equal to a compact carIf you choose to upgrade your car, the rental car company will charge additional fees at their rateWe apologize, we will be unable to refund these feesThank you for your time and we hope you find this information helpfulSincerely, *** ***
*** ***

I understand that you are not satisfied with the response we provided regarding your Revdex.com complaint and you feel that the rates on the promotional emails you received were non-existentAs we indicated in our previous correspondence, however, prices are dependent on a number of factors and are also affected by the availability of our travel partnersWe are sorry if the quoted prices on the promotional emails were not available for the itineraries you searched for; however, we would like to assure you that the prices are valid and bookable if availability permits at the time you are attempting to book.We do appreciate your time in sharing your thoughts about our site and the travel industry in generalPlease be assured that we have noted your feedback into our system for reference.Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because:Good Morning *** It's been a life experience to deal with Priceline The problem continues with Priceline when they say I can use the ticket before March 16, 2016, pay $and a $add on fee each way, that's another $120, so now the ticket will cost me $720, plus pay the price difference of the $and the current price of the ticket now ( the price now is actually cheaper ). The information I have received from *** is: to BOOK before March 16th, but can fly at anytime, the need to pay $for re-booking with no add on charges, and the current price of a ticket is $350. What I don't understand is why Priceline, who doesn't even own an airplane, have more control over the airline ticket then United? Can't Priceline do the same for me as United to keep a customer satisfied, and continue goodwill for future business? I would like to use my $ticket, pay the $re-booking fee and use it for the dates of June - 29th of
Sincerely,
Carleen J***

Thank you for choosing Booking.comWe are writing to you regarding your reservation *** at Courtyard *** *** ***, chedate 2017-04-14, and check- *** *** ***
We would like to inform you that we received your complaint in regard to this reservation.
This reservation was made on March 28/with the check in date April and check out on April 15/A confirmation for this reservation ( which shows the dates you booked) has been sent to your email *** on March 28/2017, more than two weeks before the check in dateIf the dates on the confirmation were wrong ( according to your complaint), the guest themselves could modify the dates online or contact Priceline.com customer service team and request to modify the dates or to cancel this reservationThis means that Priceline.com provided to you a confirmation with the dates you choseAccording to your reservation record, we received your first contact (email) on May 30/2017, which was more than a month after the check out of your reservationAs per your requests, we contacted the property in your behalf in order to make sure if they will be willing to refund you the amount charged for the No Show or to give you a credit for future stayWe were informed by the hotel manager that no refund will be made, and no credit will be given to you because you did not show up or cancel your reservation before the check in dateWe are kindly informing you that Priceline.com will not provide to you a future credit or a refund since you did not honor your reservationPlease feel free to contact the property directly if you have further questions about the charge made in connection to the No Show for your reservationKind regards, ========================== Please do not hesitate to contact us if you have further questions Regards, -- *** *** Booking.com Customer Relations

Please see the response below that we have sent to out customer. Dear Ms***, Thank you for contacting us regarding your reservation at the ***
*** * *** *** *** *** *** *** *** *** ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused reservation. Prior to submitting your request we stated on the contract page: Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedWe are sorry if you were unable to use your reservation; however, when you missed your scheduled chedate the hotel considered you a “no-show” and released your roomsThis is standard procedureIf you had purchased your reservations from another travel company or directly from the hotel, the reservations would still be non-refundable. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Teddi C***Executive Offices

We have reviewed the cruise booking and the promotion of $onboard creditWe have refunded *** *** credit card for the reservation in the amount of $
Thank you,
Sandy M***
Customer Support Specialist

I have
received the consumer’s additional commentsAs you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondenceOur records show that the consumer selected a room rate for a
Standard Room - Sleeps AdultsBed type not guaranteedThis information was
presented to the consumer prior to purchaseThe consumer authorized the terms and
conditions of the purchase I
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
ND’Angelo
Executive Offices

Complaint: ***
I am rejecting this response because:The problem still do not resolve!! Anyway, I will never use Priceline anymore.
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** * *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe
thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have a resolutionWe apologize for any inconvenience and thank you for your patience while resolving this issueSincerely, *** ***
*** ***

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation with *** Corporation for Trip Number ***
I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting a full
refund of your purchased Collision Damage Insurance since this was not honored at the counterI am in contact with ***'s Corporate Office and we are currently reviewing your concernsI hope to be in contact with you in to business days with a resolution.
I appreciate your patience while we continue to work to resolve your issue
Sincerely,
Berna A***
Executive Offices
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