Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My only hope is that in the future, PriceLine.com takes the reality of people's lives into consideration before enforcing policies that could potentially cause significant financial hardship to their customers, especially in situations like mine where the circumstances were genuinely beyond my control.
Sincerely,
*** ***

Dear Ms***,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the status
of your refundWe apologize for any inconvenience
this has causedA refund for $was issued today, June 30, to the
card that was used to purchase the reservationFor security purposes, we must
process the refund back to the original form of paymentThe bank will
recognize that a credit was placed into your old account and will either
transfer it to a new account or they will contact you to advise that they have
a creditWe suggest that you contact your bank with any questions regarding
the credit
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Thank you for choosing Booking.comWe are writing to you regarding your reservation *** at Courtyard *** *** ***, chedate 2017-04-14, and check- *** *** ***
We would like to inform you that we received your complaint in regard to this reservation.
This reservation was made on March 28/with the check in date April and check out on April 15/A confirmation for this reservation ( which shows the dates you booked) has been sent to your email *** on March 28/2017, more than two weeks before the check in dateIf the dates on the confirmation were wrong ( according to your complaint), the guest themselves could modify the dates online or contact Priceline.com customer service team and request to modify the dates or to cancel this reservationThis means that Priceline.com provided to you a confirmation with the dates you choseAccording to your reservation record, we received your first contact (email) on May 30/2017, which was more than a month after the check out of your reservationAs per your requests, we contacted the property in your behalf in order to make sure if they will be willing to refund you the amount charged for the No Show or to give you a credit for future stayWe were informed by the hotel manager that no refund will be made, and no credit will be given to you because you did not show up or cancel your reservation before the check in dateWe are kindly informing you that Priceline.com will not provide to you a future credit or a refund since you did not honor your reservationPlease feel free to contact the property directly if you have further questions about the charge made in connection to the No Show for your reservationKind regards, ========================== Please do not hesitate to contact us if you have further questions Regards, -- *** *** Booking.com Customer Relations

Exactly I didn't ever said to CANCEL so my air fair should still be available! I never agreed with cancelingNEVER a rep called me or email me of thisThey just took from me this is really bad service.*** explain to me that they could of made that correction if it was within 24hrsI called *** because a priceline rep advice me to call themfrom the beginning they never gave me a straight answer and sometimes just hang up and also in chat rooms just end my conversation with no help! from research I have done this company just takes people money just like that! Something needs to be done.I am willing to go media wise.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I have
received the consumer’s additional commentsAs you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondenceOur records show that the consumer selected a room rate for a
Standard Room - Sleeps AdultsBed type not guaranteedThis information was
presented to the consumer prior to purchaseThe consumer authorized the terms and
conditions of the purchase I
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
ND’Angelo
Executive Offices

Complaint: ***
I am rejecting this response because:The problem still do not resolve!! Anyway, I will never use Priceline anymore.
Sincerely,
*** ***

Thank you for contacting us regarding your reservation at the *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund because you're
unaware of the confirmed reservation I further investigated on your reservation and made a decision to offer you a one-time exceptionThe refund has been processed for the amount of USDThe refund will be processed by our system to the original form of payment within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days Thank you for taking the time to inform us of your concerns Sincerely, *** *** Executive Offices

*** *** ***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you
have issues with this airline
reservation
We apologize for the inconveniencePlease note that the
24-hour cancellation window only applies to new reservationsOur records show
that you've booked the reservation on May 5, On June 7, 2016, the
exchange was made upon your requestThe next day, June 8, 2016, you requested
to cancel the exchange that was made on the previous dayWe have checked your
options based on the fare rules and verified that the ticket is non-refundable,
if canceledTherefore, we are unable to process a refund for this reservation
However, you can still make another ticket change on this
reservation and the applicable fee would applyAs a courtesy, the $per
ticket service fee will be waived
Should you wish to make a change on this reservation,
please contact our Customer Service department at *** so that a
Travel Service Specialist can assist you in changing the ticket for a fee
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

I understand that you declined to accept the resolution we provided to your Revdex.com complaint As we previously stated, we will process a full refund as one-time exception once your dispute is closed if it is decided in priceline's favorPlease feel free to contact us after October 17, when your dispute is officially closed so we could follon the outcome If you have any additional questions, please feel free to respond to this email Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: accepting this response would lead those who viewed this complaint to believe that priceline.com actually remedied the complaint, they did not, the hotel that I was booked with remedied the problem by allowing me to cancelAs soon as I contacted priceline to indicate that the hotel would cancel the process was quick and painless, however I want to stress that priceline was of absolutely no help in fixing the problem, nor did they address the issue of booking me in a hotel that cost less than my bid, refunding the difference was never an acceptable solutionPriceline should keep current on reviews and be receptive to the safety concerns of their guests.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The following two statements which I have put in quotes are the reason that this charge to my credit was made through deceptive meansThe statements are taken directly from the form that was provided by Priceline's response to my complaintI did not place a bid and was never offered an opportunity to place a bidOne of the Priceline employees who I spoke with admitted that the site does not function properly on cellular devices and they have had other problemsThis is Priceline's intentional or unintentional system error I did not bid, therefore, how could Priceline accept or reject an offer I never had an opportunity to placeI NEVER had an opportunity to place a bid and there disclaimer/signature/contract page says twice that I would still have an opportunity to place a bid and was charged for something I had no intention of purchasing. Here are the two statements taken directly from their response that led me to believe I would still have an opportunity to bid"If Priceline accepts my price" and "if your offer is not accepted"
I would hate to think that a multi-million dollar company became that way by shady practices where they state there is a name your price option that doesn't exist and instead charge a person twice the amount of what the motel would have cost if I had reserved directly through the motel.
Sincerely,
*** *** ***

Dear *** ***
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some concerns about
the seat assignmentsWe appreciate your feedback
Some airlines offer pre-reserved seating for a feeMost
airlines save a certain percentage of seats for airport check-inPaid seat
assignments are available on some flights and gives you access to improved
seating options for your flightThe availability of these seating options will
depend on your airline and on the aircraft type for your flight
Seats are assigned for all flights on the recordWe
checked *** *** website and seats does show on their endWe verified
that all flights except for the last leg of the outbound has seat assignment
which sits you next to each otherThe last leg of the outbound no longer have
seats available that you can be together
Regarding the charges for the name correction, we
verified that you will only be charged $The other $is authorization and
will automatically fall off, depending on your bank's process
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

iPlease see our response to the customer below *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** *or Trip Number *** I am writing to let you know that we received your Revdex.com
concern in our Executive Offices. I understand that you requested to cancel this reservation due to duplicate bookingI reviewed your records in our system and it shows that these hotel reservation were booked on different datesAs per our record, the Omni Charlotte Hotel (29735698351) was booked on January 30, while the Charlotte Marriott Southpark (25113450393) was booked on February 3, Please know that for both reservation, confirmation email was sent out to the email address that was enteredAlso, prior receiving the Charlotte Marriott Southpark reservation, we did inform you that you already have an existing reservation by rejecting your subsequent request with the reason code: Double BookingAnd since you still re-submitted your request, we treat it as an intent to use all confirmed reservation. Although the property confirmed that the reservation was not used, no refund was approvedWe are truly unable to make any exceptions for youWhen we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur system calculates that you saved USD or 51.96% off of the hotel's lowest published rate available at the time of bookingOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelled. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Christine MaquillaExecutive Offices

Complaint: ***
I am rejecting this response because:The business is not responding to the complaint I've attached a picture of what the express deals listing I attempted to purchase looked like I under stand that on the contract page it does not show a star guarantee, but the listing did I did not expect that priceline would be engaging in bait and switch sales tactics advertising is not a legal sales tactic, and I'd like to assume that this was just a mistake or system glitch, but pricelines unwillingness to reach a resolution and lack of acknowledgement of the issue is making me wonder what their values really are
Sincerely,
*** ***

I understand that you are not satisfied with the response we provided regarding your Revdex.com complaint and you feel that the rates on the promotional emails you received were non-existentAs we indicated in our previous correspondence, however, prices are dependent on a number of factors and are also affected by the availability of our travel partnersWe are sorry if the quoted prices on the promotional emails were not available for the itineraries you searched for; however, we would like to assure you that the prices are valid and bookable if availability permits at the time you are attempting to book.We do appreciate your time in sharing your thoughts about our site and the travel industry in generalPlease be assured that we have noted your feedback into our system for reference.Sincerely,Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation with *** Corporation for Trip Number ***
I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting a full
refund of your purchased Collision Damage Insurance since this was not honored at the counterI am in contact with ***'s Corporate Office and we are currently reviewing your concernsI hope to be in contact with you in to business days with a resolution.
I appreciate your patience while we continue to work to resolve your issue
Sincerely,
Berna A***
Executive Offices
* * * * * * * *

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the consumer’s selected purchase, including the following cancel policy Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August 20th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, August 20th and noon on Friday, August 21st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 21st)We are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com
*** ** * *** *** *** ***
Room cost (per night): $
Nights:
Rooms:
Guests:
Room Subtotal: $
Taxes and Fees: $
Summary of Charges (All prices are in USD) $
*** *** ***
***
Excellent , reviews
Address:
*** *** *** *** *** **
Room T ype: Queen Beds - Free Wifi, Fridge, Microwave
Check In: Friday, August 21, 15:
Check Out : Sunday, August 23, 12:
Sign up for our t ravel deals newslet t er!
(USD) US dollar
Important Information
Hot el Cust omer Service:
If you have already booked a hotel reservation and need assistance,
you can contact our Customer Service at ***If you call this
number please have your Trip Number and the phone number you
entered while making your reservation available
Rat e Descript ion:
Websaver - Full pre-payment required upon booking
Pre-pay Policy:
$*** will be charged to your credit card
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchasePrices
and room availability are not guaranteed until full payment is
received
Cancellat ion Policy:
For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August th (local hotel
time)If you decide to cancel your reservation anytime between noon
on Thursday, August th and noon on Friday, August 21st (local
hotel time), the hotel requires payment for the first night's stayYou
will be charged for the first night's stay including taxes and feesAny
remaining amount will be refunded to youRefunds or cancellations
are not available after noon local hotel time on your day of arrival
(Friday, August 21st)
Guarant ee Policy:
Reservation is guaranteed for arrival on the confirmed chedate
onlyIf you don't cheto the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be
entitled to a refund
All rooms are guaranteed for double occupancy and accommodations
for more than the specified number are not guaranteed
The reservation holder must be years of age or older
A valid ID and credit card must be presented at check-inThe credit
card is required for any additional hotel specific service fees or
incidental charges or fees that may by charged by the hotel to the
customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or mini-bar charges) and are
not included in the room rate
TOTAL CHARGES
Your Information
Room 1 *** ***
Billing Address *** *** *** **
Count ry United States
St at e ***
Cit y *** ***
Zip/Post al Code *
Email ***_***
Confirm Email ***_***
Phone Number (*** ***
Continue
Credit Card Information
Initial Here: **
I have read and agree to the terms and conditions and
privacy policy

Complaint: ***
I am rejecting this response because:The advertisement of the billboard clearly states this a *** *** *** *** *** also continues to state this is a *** ***. It is a responsibility of Priceline to provide verifiable documentation that there hotels are accurate up to the dates they are offering them.What more troubling is the complete disregard for the illicit activity witnessed in the property sitePrcieline also has an obligation to provide safe hotels without a history of such activity occurring at a hotel property
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** * *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe
thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have a resolutionWe apologize for any inconvenience and thank you for your patience while resolving this issueSincerely, *** ***
*** ***

*** *** *** Thank you for taking the time to contact us regarding your *** *** *** reservation for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe
understand you advised you reserved a full size car; however, your reservation was confirmed for a specialty vehicleWe also understand you are requesting for a refund of the upgrade fee charged by *** *** *** because you rented a full size carWe reviewed your information and verified you selected and booked a Specialty VehicleThis information was presented prior to purchasePlease note that a Specialty Vehicle is *** *** *** wild cardWhen you arrive at pick up, *** *** *** will provide you with a compact car or a larger vehicle at a rate that is equal to a compact carIf you choose to upgrade your car, the rental car company will charge additional fees at their rateWe apologize, we will be unable to refund these feesThank you for your time and we hope you find this information helpfulSincerely, *** ***
*** ***