Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the *** *** *** ***p Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that your reservation was cancelled
without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them As soon as we received this information, Priceline sent emails advising that reservations have been cancelledAdditionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservationThese coupons are valid for year and will expires on April 01, Also, as an additional compensation for each cancelled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at *** with your new reservation number and we will apply the additional $credit We apologize; however, we cannot reinstate the reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your rental car reservation with *** ***t A Car for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues
with this rental car reservation You have not been charged for this rental car reservationThe rental car company only charges your card when the car is picked upIf you still need a car, you will have to rent a vehicle from another company; however, we are not able to offer compensation if you have to pay a higher rate for your new reservationYou purchased a reservation where the rental car company charges your card, and their rentals are subject to availabilityIf you purchased a reservation directly with our partner, the same issue could have occurred, and you would have been responsible for finding a new reservation with a different rental car company We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your vacation package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand your
concern about the refund that has been
processed back to your cardWe see that an amount of $was posted of May
29,
which is only a portion of your hotel reservation
We escalated your concerns and the remaining amount of $was posted on
June 10, Your refund has been processed through our systemIf you need
to check the status of your refund, please contact your bank directly to
inquire about their processing time
We apologize for any inconvenienceCustomers are our
number one priority, and we work hard to make your experience with us a
positive oneRest assured that your issue has been documented so we can avoid
this from happening again
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich A***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** & *** ** *** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in
our Executive Offices
We have contacted the hotel on your behalf and confirmed
you were charged in errorThe hotel has agreed to process a refund to your
credit cardWe have reviewed the proper guest billing procedures with this
hotel property to ensure that this mistake does not occur again.
Hotel Confirmation Number: ***
Amount Refunded: $
Hotel Representative Contacted: Efrain - Front Desk
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statementsIn addition, they agreed to contact you directly
to discuss the overdraft fee that was charged by your bankFor your reference,
the hotel's phone number is *** ***
We apologize for the inconvenience and we thank you for
your time
Sincerely,
Frich Ad***
Executive Offices

I made a reservation of *** *** ***l in www.priceline.com a few days ago on The confirmation is *** and I also received the confirmation email from Priceline and Priceline had already deducted money from my credit cardThe booking rule is identifying immediately and Priceline com also has price guaranteeHowever the Priceline com cancelled my reservationthey said "we were recently notified by the *** *** Hotel of a system issue where they provided us with an incorrect nightly rateDue to this issue, the rate which you booked was incorrect, and as a result the hotel has cancelled your reservationthe Priceline com terminated the contractunilaterally without my agreementThe misconduct of Priceline com is really dishonest and fraudulencePriceline com is a large corporation in tourism websitebut now the Priceline com cancelled my reservation , I can not accept it Unilateral cancellation of contractI stick to my original contract, so please help methank you very much

Our record indicates that a Priceline customer service representative contacted the consumer and offered the option to cancel the reservation

Complaint: ***
I am rejecting this response because: I have mailed and faxed authorized documentation repeatedly since last yearFurthermore, there is a transcript with the customer service representative
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They advertized for $a night
and I paid $plus tax
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
That page was NEVER presented to me at any time during my check out, that is the problem! Your company is avoiding fault in your website!
Sincerely,
*** ***

HelloWe have responded to the customer. See below. Dear *** ***, Thank you for taking the time to contact us regarding your reservation at the *** *** for Trip Number ***. We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etcFrom your comments, it appears that your hotel fell short of your expectationsWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concernsWe care about your experience and the accommodations the hotel providesWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating. We further reviewed your concern and made a decision to offer an exceptionWe processed a refund in the amount of $which is equal to 50% of your total hotel costYour refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding the hotel’s star ratingWe have reviewed your reservation and we have found that this hotel does meet our expectations for the star rating
selected on our websiteOur competitors also rate this hotel as follows: *** = stars *** = stars *** = stars *** = star *** = stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We care about your experience and the accommodations the hotel providedIt is unfortunate the hotel was unable to meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the areas you selectedYour hotel does have a star rating All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets the expectations from a star hotel I apologize; however, we are unable to offer any compensation or refund Sincerely, Executive Offices

We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAttached hereto is a copy of the consumer’s contract page disclosing the terms and conditions of the selected purchaseWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive Offices
Consumer's purchase details provided
CC Type:
***l
CC Number (Last digits):
Expiration Date:
12/
Card Holder Name:
*** ***
Card Holder Phone:
***
Billing Address:
*** * *** *** ** ***US

We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respondUpon review of the
reservation, we contacted the airline and are currently making attempts to address
this issueWe thank you for your patience while we continue to work
to address
this issueWe thank you
for your patience while this matte is under review
Sincerely,
* ***
Priceine.com

Thank you for taking the time to contact us regarding your reservation at the Legacy Vacation Resorts-Palm Coast for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you
encounteredWe understand you are requesting to have the form of payment used to submit your request changed or have your reservation canceled for a full refundWe reviewed your request and verified your reservation is non changeableTherefore, we will be unable to change the form of payment used to submit your requestOur records indicate, your reservation can be canceled; however, you will be charged the full amount as a cancel fee because your reservation is non refundableWe apologize, we will be unable to issue any credits or refunds Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: I dispute the fact that I made reservations and I have no way of knowing what the resolution will be after April the date my dispute filed with my credit card company is closed
Sincerely,
*** ***

HiPlease see the response below we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at The *** *** for Trip Number *** We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you are requesting for a full refund of your booking because the hotel you received does not have a casino Our website provided a general description of the area you selected and does not necessarily mean that all properties within the area has a casinoWe carefully reviewed your records and found that you booked an ***s Deal reservation that does not guarantee a casino for the property that will accept your request We are sorry; however, you have a restricted reservationPrior to booking your request, we presented you with a Contract Page to reviewThe contract has the information that once book, the reservation cannot be changed, cancelled or refunded For future reference, this concern and all communication regarding the reservation has been noted. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
The consumer selected
Priceline's Express Deals service for a hotel in *** - *** ** ***
We
are sorry that the consumer is not
satisfied with the location of his/her
accommodations at the *** ***, located at * *** *** *** *** ***
We have confirmed that the property is
clearly located in the shaded area of the mapping guidelines for the zone labeled
*** - ***, PaConsumers who prefer to stay in
a particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels
I am sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund
Sincerely,
** ***
priceline.com

Once a business loses focus on why they are in business and whom there primary responsibility lies, the are doomed for failureThis is just one of many complaints where the customer loses monies and faith in your company because you have decided loyalty to statistics and percentages ($$$) versus the negative effect you have caused your consumerAt no time during our conversation, have you questioned your business model or customer outcomeYou have focused on business policyIn my case I have used your services for over a decadeApparently customer loyalty and satisfaction is no longer a consideration in your business model.Did you ask the question, how could we make our no refund policy more understood by our consumers? Do we really want to deal with businesses that have a no refund policy towards our consumers? The answer is apparent, NO!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the offer priceI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com
CONTRACT PAGE
3-star hotel in the *** * *** * *** area
Check In: *** *** *** ***
Check Out: S*** *** *** ***
Rooms: room for night
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1) ***
Billing Info *** ** *** *** ***
***.***
***
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees Amount: $Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
continue
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy
Initial Here to Accept * *

Complaint: ***
I am rejecting this response because: as my complaint states I was well aware of my agreement with PricelineI am not disputing the agreementMy point was due to unforeseen circumstances I had to let my reservation go and Priceline’s customer service did nothing to help the situationI just asked for a 10% -20% off my next booking with Priceline as a courtesyI was told nothing could be done yet I just received an automatic email saying I could get 10% off my next booking. Its ok, there were two lessons learned never book a non-refundable, non-changeable or non-transferable room ever and never book with Priceline.
Sincerely,
*** ***