Stahl Construction Company

*** *** *** Thank you for taking the time to contact us regarding a reservation with *** *** *** *** *** *** *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a full
refund of the reservation because it was not used due to a credit card issue at pick-upWhen you book the reservation on our website, we presented a Contract Page with information that, "The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit." We reviewed your reservation record with the rental car companyThey advised that the reservation was usedThe vehicle was pickon September 18, at 1:p.mThis was returned on October 1, at 6:p.mWe apologize that we are unable to provide a refund for this used reservationWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The original rate that you quoted me online totaled $& some changePerhaps the original quote was $89, don't remember but you are falsely advertising something that you will not allow that price at check out and then up the rate for the same room
Sincerely,
*** ***

We are contacting you today regarding your reservation at the *** ** *** *** *** Hills booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would
like to change or cancel your reservation due to the hotel's locationWe apologize for any inconvenience this may have caused I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided on your complaint We checked our records and verified that the hotel you received is within the designated area that you selected during the booking processWe also reviewed the hotel's location on Google Maps and the hotel's website and the hotel is in the same location on both maps The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundableHowever, we contacted the hotel to request for exception and they agreed to cancel your reservation If you would like to proceed on canceling your reservation, please contact us directly at *** as soon as possible and before 4PM local hotel time of June 28, 2017, because no cancellation will be allowed after this timeThe Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter Trip number, *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please be advised that until we hear back from you, your reservation will remain active Thank you for giving us the opportunity to assist you and hope to hear from you soon Sincerely, *** *** Executive Offices *** UPDATE: The customer was refunded in full for $USD

*** *** ***
*
Thank you for contacting us regarding your rental car
reservation with the *** Corporation for Trip Numbe* ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand that you are contacting
us
requesting for a full refund of your reservation since the *** Corporation
did not release the car without a credit card
We are sorry to hear you were unable to pick up your
rental car due to the rental company not accepting your debit cardWe have
reviewed your reservation details in our systemOur system verified that you
did not select the radio button stating that you will only have a debit card at
the time of pick upBecause of this, we did not limit our search to our
partners who accept debit cards
We have contacted the *** Corporation on your behalf
and verified that the reservation was not usedSince the *** Corporation
will not release the car without a credit card or round trip flight
information, we have processed a one-time exception to cancel this reservation
and issue a refund minus a cancellation fee of USD
Your refund in the amount of USD will be processed
by our system within one business day and your bank will post the refund back
to your accountBank processing time varies so please check with them if you
don't see the refund posted to your account within the next few days
We apologize for the inconvenience and we thank you for
your time
Sincerely,
Angel ***
Executive Offices

Revdex.comSince they wouldnt give me the reduced price , the cancellation and refund was the second best outcomeSo thanks for all your help*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto is a copy of the consumer’s contract page authorizing the summary of charges, clealry disclosing a room rate of $per nightI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for contacting us regarding your reservation
with *** *** Lines booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you no longer needed
the
tickets you purchased and want to receive a refund
Prior to submitting your request, you were provided with
a contract page that indicated your tickets were non-changeable, non-refundable
and non-transferableWhen you missed your scheduled flight the airline
considered you a ?no-show? and released your seatsThis is standard procedure
If you had purchased your reservations from another travel company or directly
from the airline your reservations would still be non-refundable
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

I have received the
consumer’s additional comments. As you requested, we have again reviewed
this matterThe property has advised that they are not offering all-inclusive
for the rate purchasedThe consumer was however offered the option to cancel
the hotel portion of the reservation; and if the consumer chooses to use the
reservation, we have also informed the consumer that upon
arrival at the property, she/he can add the all-inclusive amenity and send us a
folio of the chargesOnce we receive the folio, we will complete a refund
request for the all-inclusive charges incurredOur fax number is:
###-###-####We are sorry
that no other options are available
Sincerely,
N* ***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was
issued the account used to make the purchase
Sincerely,
* ***
Priceine.com

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding your Priceline couponWe reviewed your reservation and the Priceline coupon you have provided and confirmed that the discount code can only be
applied on a Name Your Own Price or Express Deals rental car reservations book by Fri March 2, 2018, therefore, the coupon cannot be applied to your existing reservation; however, since we do value your business and as a gesture of goodwill we have submitted a 10% refund of your reservation cost amounting to $Please note that this process can take to up to business days and rest assured an email confirmation will be sent once the refund is confirmed. Thank you for your patience while we resolved your issue, and we hope you find this information helpful. Sincerely, Executive Offices

De** *** ***
Thank you for taking the time to contact us regarding
your reservation at *** *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe
understand that you
are contacting us due to quality concerns of your confirmed hotelWe are sorry
to hear that your hotel fell short of your expectation during your stayWe
appreciate your feedback and documented it for future referenceWe do evaluate
each participating hotel on many different criteria, including cleanliness,
guest satisfaction, d?cor, etc
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Expedia.com
Star rating: star
Guest rating: out of (with 1,reviews)
***
Star rating: star
Guest rating: out of (with 1,reviews)
***m
Star rating: star
Guest rating: out of (with reviews)
***
Star rating: star
Guest rating: out of (with 1,reviews)
***
Star rating: star
Guest rating: out of (with 1,reviews)
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services
Prior to submitting the request, we presented you the
Contract Page for reviewWe apologize; however, the reservation cannot be
changed, canceled or refunded, as stipulated on your contractBy submitting
the request for booking, you indicated that you understood and agree to the
terms and conditions of this reservationIn addition, the hotel has confirmed
that you used the entire reservation
For your reference, a copy of the contract page has been
sent in a separate email
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Hi Please see our response to the customer below. *** *** *** Thank you for contacting us regarding your hotel reservation with the *** *** *** St *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concerns in our
Executive OfficesWe understand you are unhappy with the hotel you received as the property was not listed as a star level example. Our records indicate that you requested a reservation in a hotel with a star rating of at least We were able to fulfill your request with a reservation at *** *** *** St *** which we have rated as Please understand that while we do provide examples of some hotels that fall within our star ratings, not all individual hotels within each chain will always achieve the same rating We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservationWe contacted our hotel partner on your behalf and received an exception to cancel the reservation for a full refund Please contact us directly at: ***or reply to this email if you would like to proceed with the cancellation for a refund as the option will only be available up until PM local hotel time on the date of arrivalThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. Thank you for your patience while we resolved your issue, and I hope you have a wonderful day Sincerely, *** ***Executive Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But, it's still under review by their management and I have not receive any check or refund yetI will consider this as unsolve case until I receive the total amount of refund successfully.I do appreciate the effort by Priceline
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:The Priceline app misleads customers to believe that places they search are in the actual areas searched forRegardless or not whether I agreed to it in the end, it is deceiving and fraudulent.
Sincerely,
*** ***

Our initial response was accurate and complete There is nothing further that Priceline can offer to this customerThanks

*** *** *** Thank you for taking the time to read this email I am writing to let you know that we received your Revdex.com rebuttal I understand that you are not satisfied with the resolution that was providedI apologize; however, we are truly unable to offer any refundAs mentioned on our previous correspondence, your confirmed hotel was rated consistently as (two and a half) star propertyAlso, I have contacted the hotel for exception; however, no refund was approved We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: I was never told of the upgradeI thought the $180+ charge was what *** was charging Priceline for the rental not meThere was no mention of an upgrade during our conversationI declined all the extra optionsI feel like it a sneaky and underhanded way of doing business*** left a message with a number that goes no where, all the options are invalidI spent over minutes going around in circles with *** trying o reach thI have brought it up with my credit card company due to all this avoidance and bad businessI only want what is fairHow can I be charged something I'm not even aware ofI am very dissatisfied with Priceline and *** and will never use their services again due to the way I as treated and cheated.
Sincerely,
*** ***

We are contacting you today regarding your reservation at the *** *** *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did stay at the hotel due
to the quality of the room that you receivedWe apologize for any inconvenience this has caused We contacted the hotel and they advised that there was no issue with the roomHowever, they confirmed that you checked out early and agreed to process a 50% refund for your reservation The reservation that you purchased is restricted which is non-cancelable and non refundableHowever, as a gesture of goodwill, we processed a refund for the remaining 50% of your reservation so that you will be refunded in fullYou will receive refunds of USD for a total of USD which is the total cost of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices