Stahl Construction Company

Complaint: ***
I am rejecting this response because:
I was unable to use the room I was directed away from the area by a police officer I am not going to argue with a officer regardless of what priceline feels I do not care what the manager says I was not able to get to the hotel I'm sorry that they feel that have the right to rip someone off who made an attempt to get to the hotel I do hope that one day they get put in the position I was and get taken advantage of so that they know how it feels.
Sincerely,
*** ***

I have received the consumer’s additional
commentsPlease note that the consumer received a courtesy refund for this reservation
I am sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND’***
Eecutive Offices
Your
Reservation Has Been Cancelled
Your hotel reservation was
cancelled on March 20, at 12:AM Eastern Daylight Time Please see
details below
Your
cancellation number is
Your Cancelled Reservation
*** *** Sacramento
*** *** ***
*** ** ***
***
Check-In:
Sat, Mar 19, - 03:PM
Check-Out:
Sun, Mar 27, - 12:PM
Billing Name:
*** ***
Credit Card:
*** *** ** ***
Room Subtotal:
$
Taxes & Fees :
$
Total Trip Cost:
$
Cancellation
Penalty:
$
Total
Amount Refunded to Credit Card:
$
4/14/
Complaint
About a weeks away from PCS to my phase AIT training site I reserved a rental car online with Hertz through priceline.com
After a week I called their customer service to cancel the reservation (my order changed), so I ended up getting a new car instead of waiting till my next duty station to
get a new carThey said it was cancelled, gave me a reservation and told me that the money for the reservation will be refund in to daysAfter days I called and they told me that the reservation was not refundable and they also told me I cannot speak to a manager and told my there is nothing they can do that they will keep the money and hung upThe reservation was for march to april
Desired Resolution
I want priceline to refund my money, and look into their customer serviceAlso clarify if service is none refunded, instead of tricking people into itAnd lying that the reservation is cancelledBut to say it was not after it is past the reservation date
Consumer Business Dialog

From: *** *** ***] Sent: Tuesday, May 23, 1:AM *** ***
*** *** *** Dear Revdex.com, I'm writing to inform that after negotiating a lot directly with ***, they removed the excess value and adjusted to the previously
accorded with PricelinePriceline refused to help the first time, and after my Revdex.com complaint they only contacted me after the problem was solved by myself Thank you *** ***
***

We have received
the consumer’s additional comments. As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionPlease note that this
matter refers to a ***.com purchaseA representative from ***.com contacted
the consumer in efforts to resolve this matterThe consumer has been requested
to contact *** at ***.com directly
*** ***
CS Relations Executive
***.com Customer Service Center (U.S.A.) Inc
*** *** ***
*** *** ** *** * *** *** ** ***
*** ***
Sincerely,
** ***
priceline.com

Dear Mr***,
We are contacting you today regarding your reservation at
the *** *** * *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand
that you
would like to add a night for your reservationOur records show that you have
submitted a request to add a night; however, this was not confirmedOur system
is indicating that the amount of this transaction exceeds the available balance
on the credit or debit cardWe could not process the request and your card has
not been chargedYou may use another credit or debit card and try this same
request again
We apologize for the inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are contacting you today regarding your airline reservation with *** *** *irlines for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that this is frustrating, you were not
able to take the first leg of the return flight because it was cancelled due to weather and it is taking so long to receive your refund We apologize for the inconvenienceAfter multiple emails and phone calls we had with China Southern Airlines, we finally received their response today, June 28, 2017; that they are authorizing us to refund the unused portion of the flight of tickets under Xuan Doan and your name in the amount of USD per ticket A refund for a total of $was processed today, June 28, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

Yes, it is the the shade are of area 14, the *** *** IN YOUR MAP!!! If you zoom in, you will find the address is *** *** **, instead of *** *** **. Again, the location of your map is wrong, I would send your the location detail of map if you provide your email addressActually there are two other areas in the north of the *** center-***, this hotel is even in the further further north of these two, which is 20miles away!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Roman">A refund of the collision damage waiver
insurance fee in the amount of USD was issued on May 2,

In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase

Complaint: ***
I am rejecting this response because:I did cancel with *** and spoke with a young male. It was still light out then (in Dec). Your agent (*** ***) did call *** and she affirmed records state that I did cancel the same day of the reservation. I can imagine possibly them not refunding the same day cancelation but why not refund the 2nd day? That does not make sense
Sincerely,
*** ***

Thank you for your email regarding your I***r reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matterYour purchase is governed by the carrier's fare rules and restrictions associated with your ticketBy signing the contract page, you indicated that you agreed to abide by our "terms and conditions" and the change/cancel policies associated with your reservationAs a travel agency, our only option is to abide by the airline-imposed fare rules, and we are not able to refund in full. We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:Date Sent: 9/8/1:15:PM Complaint: *** I am rejecting this response because:I did not say that the car wasn't newI said that the a/c was broken if you would investigate that you would see that it is indeed broken Sincerely, *** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** * *** * *** for Trip
Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand you are requesting for a refund of the
hotel's upgrade fee for your specific bedding request in the amount of
USDWe reviewed your request and verified that a room with two separate beds
was not guaranteed prior to purchaseYour reservation was guaranteed for
double occupancy; however, requests for specific bed types (King, Queen,
Doubles, etc.), preferences such as a non smoking or smoking room or other
special requests should be requested through your confirmed hotel and cannot be
guaranteedThese types of requests will be based on availability, is at your
hotel's discretion and the hotel may charge an additional feeThis fee is
considered as incidentals and are charged by the hotelWhen you placed your
request, we disclosed in the ?Important Information? section that you might be
charged incidental fees directly from the hotelWe apologize, we will be
unable to refund this fee
Thank you for your time and we hope you find this
information helpful
Sincerely,
Junko A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Upon review of this matter, Priceline contacted the customer and the
reservation was cancelled for a full refund; and as compensation, a 20% Express
Deal hotel coupon or, a USD credit towards a future disclosed hotel
reservation was offered for the inconvenience
Dear ***
***
We are sending a note regarding your above referenced hotel reservation which
has been reviewed with you by one of our Customer Care team members
As previously stated, a system issue occurred which caused rates to be
inaccurately displayed on our websiteAs a result, your reservation cannot be
fulfilledWe have issued a full refund back to your original form of payment
We apologize for any inconvenience this may have caused and because we value
you as a customer, you chose the following compensation option: ***Insert
Option or option 2***
Option #1: A 20% coupon on a future Hotel Express Deals reservationPlease use
the coupon code below and enter the code in the Apply Coupon field on the
checkout pageCoupons are valid until September 30th, 2016.
Code: **Insert Coupon Code **
Expiration Date: September 30th,
Option #2: A $credit towards a future Disclosed Hotel reservationOnce
you book a new reservation, you would call or email us with the new Trip Number
so that we can process your $hotel creditPlease note, you must
reference the original Trip Number listed in the subject line of this email
If you have any additional concerns, please feel free to contact us at
###-###-#### and we'll be happy to assist you.
Thank you,
The Customer Care Team

Complaint: ***
I am rejecting this response because this listing was very misleading from a "trustworthy" company such as Priceline.comI took snapshots of the listing as proof.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Priceline statement is and not true......let me pull out some facts;....1.Flight arrived at *** airport at 5:20am we are out of plane by 5:custom and border 5:45-6;05am .......2.baggage claim 6:10-6:20am WE HAD TO CLAIM OUR LUGGAGE AGAIN !........3.Transport from terminal to terminal (2miles away)6:20-6:35am.....4.arrive at Jet Star counter 6:40am with our baggage(on time with min left to departure) .......4.At Jet star counter :rejected boarding Jet Star closes down their international planes hour before departure which in this case would be 6:05am...so our TRANSFER TIME WAS NOT AS THE PRICELINE CLAIM MIN .....IN FACT IT WAS ONLY MIN...(5:arrival -6:close down ..departure 7:05)......45min ...let me remind You that in min time frame we had to go through .......1.custom and border check...2.baggage claim....3.travel miles from terminal to terminal where Jet Star is located ....4.reclaim our luggage to Jet Star.......IT IS SIMPLY NOT POSSIBLE TO MAKE IT IN SUCH A SHORT TIME.......THE LAW REQUIRES AT LEAST MIN TO TRANSFER FROM PLANE TO PLANE!...............At Jet Star counter we were rejected to board .....simply too late ......family of adults children 2y and 10y left in the limbo because of phony Priceline itinerary .......no offer of any assistance at all .....and had to purchase plane tickets to the destination somewhere else (*** ***.........I demand full refund from Priceline of 800+SIN$ that makes 600usa$.....if not I am afraid we going to have to dispute this before court
Sincerely,
*** ***

*** *** ***
We are writing you today regarding your reservation with the *** *** *** *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.I attempted to contact you today in
an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.I understand that you are requesting to cancel your reservation because it was booked for the wrong areaI checked your reservation in our system and our record shows that aside from the Downtown and Gaslamp area that you mentioned, you actually added more areas* *** * *** *** and H*** *** - *** *** Your confirmed hotel is in Hotel Circle - Mission ValleyI understand that you may have added this area accidentally.I reviewed the policy associated to your booking and it shows that you purchased a non-changeable, non-cancellable and non-refundable reservationHowever, since we value your business, we are willing to make a one-time exception and cancel this booking for a full refundPlease be reminded though that this offer is for a limited time only. If you would like to proceed with the cancellation, we need to have your approval before 03:PM local hotel time today, August 17, You may reply to this email with your approval or call us at 1-866-966-The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which ** *** when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Hoping for your immediate response.Sincerely,Christine ***Executive Offices

Complaint: ***
Confirmation Number ***;email I used to made the purchase: ***Please forward this info to the PriceLine
Sincerely,
*** ***