Stahl Construction Company

Dear Ms***,
We are contacting you today regarding your reservation at
the *** *** *** booked under Trip Numbe* ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
the
hotel was unable to locate your reservationWe apologize for any inconvenience
this may have caused
We contacted the hotel and they were able to confirm your
reservation
Below is the confirmation number that the hotel provided
for your
reservation:
***
If you need further information, please contact the hotel
directly at
*** ***
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservations for Trip Numbers *** *** ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesDue to the nature
of
your concern, we would like to speak with you directly by phone.
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation
We understand that you are requesting to cancel your
reservationsWe reviewed your issue and we will be making a one-time exception
to waive your cancellation fees
Please contact us directly at: ###-###-####, before
April 28, if you decide to cancelThe Executive Office hours are 9:
a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter
your Trip number, which is *** or *** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
Thank you for choosing to contact usI look forward to
resolving your issue
Sincerely,
Frich A***
Executive Offices

Complaint: ***
I am rejecting this response because: your contract is void on the fact this hotel manager told your company numerous times to remove them from your website as they did not want to participate and that your site is using misleading information to make people want to book at this location which is advertising ,which is a crime subject to persecution by lawYou are deliberately tricking people into thinking this is a nice area close to the airport when it is not ,I have pictures to prove this is in the middle of nowhere without ny public transport nearby and not anyay close to the logan aiport as the site statesPlease issue a refund and we will be done with this matter as your are falsely advertising a glorious restort like location when in fact it is on the main highway overlooking a quarry with no sidewalks
Sincerely,
*** ***

I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionAccording to the consumer, she/he
purchased trip protection along with a non-refundable reservation and believed
that trip protection would apply in the event the Name Your Own Price flight
times were not convenient for travelPriceline clearly discloses that Trip Protection does not protect you in the event
of unforeseen business or personal obligations, changes in your travel plans after your
offer is accepted or dissatisfaction with your itinerary. View
Description of Coverage BerkelyCare Trip Protection Description of Coverage
can be found on the FAQ section of the priceline.com website as well as the
consumer’s contract pageI am sorry that we are unable to assist
the consumer any further in this situation
Sincerely,
** ***
Priceline.com

Dear *** *** We are contacting you today regarding your reservation at the Clarion Inn Pueblo booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you had some
issues with the quality of the room that you received at the hotel and you would like to be refunded for the reservation We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and rest assured that everything will be noted and will be passed on for documentation and reference We contacted the hotel and they advised that they did not receive any complaints from you during your stayThe hotel did not allow any refund because they were not given the opportunity to address your issues As a gesture of goodwill, we processed a refund in the amount of USD which is 50% of the total cost of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few daysWe apologize; however, we will be unable to refund your reservation in full We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

*** *** *** We are contacting you today regarding your reservation at the *** *** * *** ** ***, *** *** *** ***r, La booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our
Executive OfficesAs we understand, you would like to cancel your reservation and get a refund due to the hotel's locationWe apologize for any inconvenience this may have caused We checked our records and verified that the hotel is within the designated area that was displayed during the request processWe also reviewed the hotel's location on Google Maps, and the hotel's website, and the hotel is in the same location on both mapsIn addition to being in the same location on both maps, we also verified that the hotel is properly located on our map The reservation that you purchased is truly restricted which is non-cancelable and non-refundableThis information was provided on your contract page prior to bookingI apologize; however, we are unable to cancel your reservation We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

Dear Mr***
Thank you for contacting us regarding your reservation
with Delta Air Lines booked under Trip Number
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund
on your airline ticket due to a death in the family
We are sorry for your loss and offer our condolences to
you and your familyThe airlines will often allow us to refund due to death of
an immediate family member if the family member?s passing occurred after your
ticket was purchased, and impacts travel datesIn order for us to assist, we
will need to collect and validate a copy of the Death Certificate up to days
from the departure dateThe airlines will usually allow a refund within
days after departure, some allow up to
days, as long as we've cancelled the flight
reservation in advance of travel time.
If Death Certificate is received outside of days, any refund would be
at the airline?s discretionIf you wish to proceed with the process defined
above, you will need to contact us back prior to your scheduled departure date
because after that time your reservation will remain non-changeable and
non-refundable
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi Cr***
Executive Offices

Thank you for taking the time to contact us regarding the cancellation of your hotel reservation at the *** *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Our
records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsWe are unable to change, cancel or process a refund for this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** Downtown for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are seeking a
compensation because the hotel you received does not offer free Internet in the room We apologize that we are unable to provide the compensation you are askingWe looked into your record and found that you booked one of our discounted rateWe confirmed that the hotel does provide free Internet, as guaranteed during the booking processThe free service is available in their public area and we are sorry that a fee will be charged if you need Internet connection in your room We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: I called Priceline multiple times and spoke with repsI told each rep that I was canceling my reservation for the following reasons: They did not show that I was booking my hotel room with Priceline.com and I felt it was advertisingThe telephone number provided to call on the reservation was the hotel's direct numberThe hotel informed me that the reservation was through Priceline and provided me the Priceline.com phone numberI spoke with Priceline Reps before noon on Friday to cancelHow could I cancel a reservation on Thursday? The reservation was not booked until FridayI was denied to speak with a Manager at Priceline.I have attached an online conversation with a Priceline employee with my complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceThe consumer selected and
authorized the purchase of a non-refundable reservationWe are sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices

We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionOur records
confirm that the consumer contacted
Priceline claiming he found an Express Deals offer on our site for a
lower rate of $per day for the same property (original rate was $117.00)
He requested that we either honor the lower rate, or cancel the booking
Although the exact property is not displayed on the Express Deals website, we reviewed
the room rates on our site at that time and determined that the rate for the
exact hotel, *** *** ***, Las Vegas, was higher than the rate
purchasedWe also called the hotel in efforts to assist the consumer and ask
for an exception to cancel policy; however, they advised that they could not make
an exception to the cancel policyThe representative explained to the customer
that he is not eligible for a refund in accordance with our Best Price
Guarantee since we were unable to locate a lower rate and cannot confirm that
the hotel offered on our Express Deals website was for the exact hotel, ***
*** ***, Las VegasExpress Deals hotels are disclosed after
purchaseWe also reviewed the rates for this property and confirmed that the
rate on our Published Price listing for the *** *** ***, Las
Vegas is higher than the consumer’s room
rate We informed the consumer that we
are unable to change or cancel the reservationThe consumer then chose to
dispute the purchase with his credit card issuing bankOnce the consumer initiates a
credit card dispute with the intent not to pay for an authorized purchase, and
the bank withdraws the funds from Priceline outside the terms of this
agreement, the reservation is cancelledThe consumer further
advised that he attempted to check-into the
hotel, and was advised that his reservation was cancelled because of the
dispute, and stated that he had to purchase a new reservation directly with the
hotelPriceline again contacted the hotel concerning the consumer’s claims and
the hotel advised that they were unable to find a new booking that the customer
booked directly with themThey added that they do not have any records indicating
that the guest attempted to check inThey also advised that their records only
indicate that the customer called to cancel his reservation on October 3,
and they advised him to call Priceline directlyThey advised that the
reservation was cancelled on their system on October 14, and they confirmed
that the guest did not attempt to cheas claimedThe hotel further
reiterated that no refunds can be processedWe are sorry that we are unable to assist the consumer any
further in this situation
Sincerely, ND*** Executive Offices

Dear Ms***,
We are contacting you today regarding your reservation at
the *** *** Orlando for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
have some concerns about the amenities of your confirmed hotelWe apologize
for any inconvenienceWe reviewed your request and verified that the pool was
not a guaranteed amenity as per the contract that you initialed
We apologize if the pool was not available at the hotel
when this was listed as one of the amenities on your itineraryPlease be
advised that the hotel fee cannot be refunded as we stated it on the itinerary
page However, as a gesture of goodwill,
a refund request for $was submittedThe refund amount is equivalent to
the 20% of the cost of your reservationThe request needs to go through a
review process which does take time to completeYou will receive an update
within the next weeks regarding this request
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:On multiple phone calls, I was told that if a call review indicated that the Priceline representative had in fact told us the cancellation fee was be $200, then Priceline would have to honor the $quote they gave usHowever, on a subsequent call, Priceline said that they had found, after doing the call review, that they had in fact told us $They then proceeded to lie and said that the price had increased to $300, when in fact it was an error on Priceline's partThere was no increasePriceline continued to obfuscate on continuing calls
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not entirely satisfactory to meThey only gave a half refund not whole, and they didn't apologize for putting me in danger.
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** And *** *** ***
for Trip Number ***
I am writing to let you know that we have received your
Revdex.com
concern in our Executive Offices
We understand that you have issues with this hotel
reservation
The hotel?s front desk should not have shown you our rate
when they tried to charge your card for this bookingThe rate is a specially
negotiated rate with the hotel that is normally not available to the general
publicWe receive these rates because of the volume of rooms we sell on our
site and we still try to price them very competitively
We have contacted the *** *** *** *** And *** *** *** on your behalf and verified that although they tried to charge
your personal card for $151.13, the attempt to charge was not successful
because the card declinedBecause of this, they did not process any refund on
your cardThey also declined our request to refund the price difference
However, as a one-time exception, a refund request of the price difference,
$15.18, was submitted to our management team for reviewThis process can take
up to daysOnce the refund is approved, we will issue a refund to your bank
within one business day
Your bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

Thank you for taking the time to contact us regarding the refund of your hotel reservation at the *** *** *** *** - Huber Heights for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Your
refund has been processedA refund for $was issued on August 3, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
The digit number is *** and the email address is ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***